Oneida Health Rehabilitation And Extended Care | Photos and Reviews

Oneida Health Rehabilitation And Extended Care in Oneida, NY

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323 Genesee Street, Oneida, NY 13421

For more information about senior living options: (866) 208-4318

2.4 from 30 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Oneida Health Rehabilitation And Extended Care

caveat 14 reviews mention this

Staff responsiveness and medication issues

Residents and families describe repeated delays and medication problems that caused serious consequences.

A substantial number of reviews raise concerns about communication and day-to-day follow-through, including unanswered call bells and staffing that did not respond quickly when help was needed. Several reviews also describe medication being missed or handled incorrectly, with families saying their loved ones did not receive prescribed doses. Others mention conditions being left unattended, such as prolonged soiling, delayed wound attention, and safety issues like bed sores and falls.

caveat 7 reviews mention this

Rehab progress and care attention

Multiple reviews question whether therapy and rehab support led to real improvement.

Some families describe rehab stays where their loved ones spent much of the time in bed and were not getting the level of assistance they expected for getting up. A few reviews describe regressing after admission, including repeated health setbacks and no meaningful progress they could see. One review also describes disputes around discharge planning and why therapy or readiness for discharge did not match what the family believed was happening.

caveat 7 reviews mention this

Communication and access to information

Several reviews describe difficulty reaching staff or getting timely, reliable answers.

Communication problems show up across reviews, ranging from families feeling repeatedly given excuses to experiences where questions were not addressed until escalation. Some reviews describe delays around practical coordination, such as discharge calls, paperwork-related expectations, or getting help after asking at the nursing station. Others say it was difficult to understand how their loved one was doing, including whether dementia-related medication was being provided consistently while the patient was in quarantine.

common 7 reviews mention this

Caring staff and a clean setting

Many reviewers highlight caring, helpful staff and a setting they felt was clean.

Alongside the negative experiences, several reviews praise staff for being hard-working, kind, and professional, including mentions of patient help and responsiveness during visits. Some families also report that the facility was kept clean and comfortable enough for them to visit regularly. A tour review also describes staff working patiently with residents in physical therapy, even though it notes an odor during the visit.

caveat 2 reviews mention this

Food quality is mixed

Food reviews are split between strong praise and strong complaints.

One review calls the food disgusting, while another says the food was good and describes meals being delivered for residents who could not easily go to the cafeteria. Because these impressions differ sharply, food quality appears to be inconsistent across residents and experiences.

common 2 reviews mention this

Cats and resident-friendly companionship

Some families say resident pets help with comfort and companionship.

Two reviews specifically mention cats around the facility and describe them as a positive part of daily life for residents. One family adds that the visit felt odor-free and highlights the pets as part of what made their loved one feel comfortable near the end of life.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

160 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Syracuse-Hancock International (23 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Physicians

Women's Health Associates (0.1 miles)
Dr Newsom (0.1 miles)
Hassan, Islam Neurology Specialist of Oneida (0.1 miles)
Oneida Medical Associates (0.1 miles)
Digestive Disease Medicine of Central New York (0.1 miles)
Central New York Cardi (0.1 miles)
Ear Nose and Throat Specialists of Oneida (0.1 miles)

Restaurants

McDonald's (0.2 miles)
Arby's (0.4 miles)
Burger King (0.5 miles)
Wendy's (0.6 miles)
Denny's (0.6 miles)
Subway (0.7 miles)
Taco Bell (0.7 miles)

Theaters

Oneida Movieplex (0.6 miles)

Pharmacies

Walgreens (0.7 miles)
Dougherty's Pharmacy (12.3 miles)
Top's Markets (12.5 miles)
Walgreens (12.7 miles)
Rite Aid (13.4 miles)
Walgreens (13.5 miles)
Walmart Pharmacy (13.5 miles)

Hospitals

Oneida Healthcare Center (0.8 miles)
Rome Memorial Hospital (13.5 miles)

Places of Worship

First Presbyterian Church (1 miles)
Plymouth Alliance Church (2.6 miles)
Beacon Light Baptist Church (5.3 miles)
Oneida Lake Congregational Church (10.3 miles)
Vienna Church (11.5 miles)
St Joseph's Rectory (13.5 miles)
Madison Baptist Church (14.1 miles)

Cafes

Hipstir Cafe (1.2 miles)
Ebeneezer's Cafe & Creamery (2.7 miles)
Canal View Cafe (9 miles)
Flashback cafe (9.1 miles)
Copperccino's (13.5 miles)
Utica Coffee Of Clinton (14.1 miles)

Parks

Vernon Center Circle (7.9 miles)
Old Erie Canal State Park (11 miles)
Chittenango Falls State Park (11.6 miles)
Old Erie Canal State Historic Park - Kirkville (13.7 miles)
Burton St Park (13.8 miles)

Frequently Asked Questions

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