The Grand Rehabilitation And Nrsg At Chittenango
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Information last verified:
331 Russell Street, Chittenango, NY 13037
For more information about senior living options: (844) 490-3973
The Grand staff are kind, patient, and truly dedicated to the residents. Families appreciate the ongoing communication and support provided over the years. The Physical Therapy Department is excellent, with therapists who are firm but fair and who set meaningful goals. The environment at The Grand is wonderful, with friendly staff who go above and beyond to help. The Grand’s care feels like family, with staff treating residents with kindness and respect. The facility is clean and well maintained, with updated spaces and comfortable rooms. Stonehedge Health and Rehabilitation Center is well run, with a courteous, helpful staff who know residents by name. Administrative staff at The Grand go above and beyond to ease transitions and address family concerns.
The Grand is dirty, with torn linens and rooms that are not clean, and beds that are uncomfortable. It is severely understaffed, causing residents to wait long times for assistance and nurses to miss or delay care. Some staff are described as lazy or uncaring, and Alzheimer’s patients are not always treated with dignity. Residents have been left in urine and feces for hours and have suffered injuries from neglect, such as bed falls and bedsores. There are serious allegations of Medicare/Medicaid billing fraud and improper insurance practices. Food service is slow and often cold or unappetizing, with limited ability to heat meals or obtain drinks promptly. Safety issues include lack of mats or rails, leaving residents on the floor or in soiled conditions without timely help. Communications with families are poor, with missed calls and a lack of timely updates from staff or management.This community is best suited for families seeking an aggressive, therapy-driven rehabilitation track in a small-town setting where the rehab team often drives the progress and daily routine. It can be a strong choice for someone who arrives with clear mobility goals, post-surgical recovery, progressive strength work, or a need to gain independence with daily tasks, and who can tolerate a hands-on, sometimes bustling environment. The overarching reality is that results hinge on the consistency and attentiveness of staff across shifts, and on whether a dedicated advocate is in place at the bedside. In the right situation, residents can make meaningful gains; in a less ideal one, the gaps between therapy milestones and daily care become more pronounced.
Those considering alternatives should be especially mindful of two groups. First, families whose loved ones require steady, around-the-clock nursing oversight with reliably prompt responses to bells and alarms should look elsewhere. Several reviews describe long waits for assistance, especially on weekends, and a pattern of under-staffing that elevates risk for safety issues. Second, anyone who cannot tolerate inconsistent cleanliness, variable meal service, or disputes about billing and coverage will want to scrutinize another option. While some families report caring staff and real warmth, a sizable portion of reviews flag ongoing operational instability that burdens both residents and families.
The strongest positives here, namely, the rehabilitation apparatus and the attitude of therapy-focused staff, do offer compelling value. Physical therapy and occupational therapy are repeatedly described as dedicated, goal-oriented, and effective. The rehab team is praised for patience, encouragement, and the ability to push residents toward real progression, sometimes under demanding expectations that prompt hard-won improvements. Where these services are delivered consistently, residents often emerge from rehab with better mobility and a clearer plan for returning home. In addition, when the environment is functioning well, residents report a sense of reassurance and a social fabric that can feel like a small community, an important differentiator for those navigating recovery.
Yet the cons are persistent and, in several cases, severe enough to outweigh the gains in many families’ eyes. A chronic understaffing pattern undermines reliability: delayed responses to nurse calls, extended waits for basic needs, and gaps in daily monitoring. Reports of residents left in soiled conditions or without timely assistance point to safety and dignity concerns that cannot be dismissed. Cleanliness and upkeep are inconsistently described, with some rooms and common areas showing wear, and multiple families recount notable lapses in basic daily care. Add to that a range of concerns about medication timing, fastening of medical documentation to actual events, and even accusations, though contested by the facility, of billing practices aimed at optimizing reimbursements. Taken together, these factors create an environment where consistent quality cannot be assumed, even when therapy is performing well.
From a decision-making standpoint, the evaluation hinges on a straightforward calculation. If rehab potential is the primary objective and a family can commit to active involvement, regular caregiver check-ins, detailed care briefings, and ongoing coordination with the therapy team, the benefits can justify the downsides. Pros in the rehab domain and a generally friendly, motivated therapy staff can translate into tangible functional gains. However, if the priority is steady, all-day nursing coverage, predictable daily routines, and a transparent, trouble-free operations history, the risks presented by staffing fluctuations, care gaps, and reported cleanliness issues become hard to overlook. Pros do offset some risk, but they do not fully neutralize the core concerns that recur in families’ accounts.
To move forward with confidence, conduct a rigorous on-site assessment focused on staffing, safety, and daily care quality. Schedule extended tours at multiple times and request direct conversations with the director of nursing and the lead rehabilitation team. Observe how many aides and nurses are present during peak activity hours, and ask for specific call-light response metrics over recent weeks. Inspect rooms for warmth, cleanliness, and functional equipment; review the current care plans, wound care protocols, and medication administration schedules; and sample several meals at different times to gauge consistency and timeliness. Ask about incidents, second opinions, and how the facility handles family involvement, especially when concerns arise. Finally, insist on seeing a concrete, individualized discharge plan that maps a resident’s goals to measurable outcomes before any commitment is made.
In the end, The Grand Rehabilitation And Nrsg At Chittenango stands as a facility with meaningful rehab capability and a caring therapy culture, tempered by real-world operational fragility. It is not a one-size-fits-all solution. Families who need a consistently high level of nursing coverage, fast response times, and uniform cleanliness will likely find better alignment elsewhere. For those who can navigate staffing variability with a proactive, engaged approach and who prize strong rehabilitation outcomes, this community can deliver real progress. The prudent path is to enter with evaluated expectations, a detailed care plan, and a readiness to act as an active advocate, ensuring that the rehab gains are protected by solid daily care and transparent, trustworthy administration.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Syracuse-Hancock International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grand Rehabilitation And Nursing at Chittenango is an assisted living community located in Chittenango, NY. This community offers a wide range of amenities to enhance the comfort and convenience of its residents.
For personal care needs, there is a beauty salon on-site for hairstyling and grooming services. Residents can also enjoy their favorite shows and entertainment with cable or satellite TV in their private rooms. Community operated transportation is available for various outings and appointments, ensuring residents stay connected to the town.
The computer center enables residents to access the internet and engage in virtual activities or communicate with loved ones. A dining room provides restaurant-style dining experiences where nutritious and delicious meals are prepared and served by the friendly staff. Special dietary restrictions can be accommodated.
Keeping physical fitness in mind, the community features a fitness room equipped with exercise equipment for residents to maintain an active lifestyle. Additionally, there is a gaming room where residents can socialize while enjoying games and activities together. The outdoor space allows for fresh air and relaxation amidst beautifully maintained gardens.
Housekeeping services ensure that living spaces are clean and tidy, while move-in coordination assists new residents in transitioning smoothly into their new home. Each private room has its own bathroom for convenience and privacy.
Residents can also enjoy quiet reading time at the small library or make use of the telephone provided. For those needing non-medical transportation arrangements or assistance to doctors' appointments, these services are readily available.
Emphasizing overall wellness, there is a wellness center where residents can participate in programs designed to support mental well-being. Wi-Fi/high-speed internet ensures connectivity throughout the community.
Care services include 24-hour call system and supervision for round-the-clock support. Trained staff provide assistance with daily living activities such as bathing, dressing, transfers, medication management, meal preparation following diabetes diets, managing special dietary restrictions, as well as transportation arrangement when needed.
In terms of activities, concierge services are available to cater to individual residents' preferences. Fitness programs are designed to promote physical well-being, and planned day trips provide opportunities for exploration and socialization. Resident-run activities encourage community engagement, and scheduled daily activities keep residents active and engaged.
The community is conveniently located near three parks, offering access to outdoor recreational areas. Furthermore, two pharmacies nearby ensure easy access to medication services.
Overall, The Grand Rehabilitation And Nursing at Chittenango strives to provide a comfortable and supportive environment for its residents, ensuring their physical, mental, and social well-being while offering a variety of amenities and care services.
The Grand Rehabilitation And Nrsg At Chittenango is located at 331 Russell Street, Chittenango, NY 13037 in Onondaga County, New York
The Grand Rehabilitation And Nrsg At Chittenango on seniors.fyi includes 10 photos including images showing decor, bedroom, interior, architecture, living room, building, outdoor, plant, and more.
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Interior
Decor
Living Room
Building
Architecture
Bedroom
Outdoor
Plant
Dining Table
Reception
