Newark Manor Nursing Home

Pros

• Adam was friendly and helpful.
• The nursing home was extremely clean.
• The staff were exceptional and provided excellent care for her mother.
• Newark Manor is highly recommended for the care of loved ones.
• The staff treated Eleanor Stevenson with kindness.
• The nursing staff was friendly and the therapy team was excellent.

Cons

• A family member was placed in a room with an air mattress that didn't work, a recliner that didn't work, and a filthy bedside table.
• It took three attempts to get a bed and chair that worked.
• They left the next day after being told the bill would be the patient's.
• He had to ask for washcloths and other basic supplies.
• The nurse was described as snarky.
• No one ensured the patient could exit the building safely, let alone to the car.
• It was described as a filthy place, and the reviewer wouldn't even put their pet rat there.
• They felt loved ones should not receive such treatment.
• They heard that a complaint resulted in a $50 gift certificate, which they viewed negatively.
• They would not give the facility even one star.

Review

Visitors to Newark Manor have shared experiences that touch both the heart and the mind, painting a picture of a place where warmth and care can truly shine. One reviewer described their first impression in almost glowing terms, highlighting Adam at the door who greeted them with friendliness and a ready willingness to help. The sentiment was clear: the staff's demeanor set a welcoming tone from the moment they entered, with praise that bordered on effusive - "Excellent service, thank you," followed by an A++ in spirit if not in spelling. It's the kind of first impression that many families hope to find when they walk through a nursing home's doors.

Several reviews emphasize the cleanliness and the quality of care as standout strengths. The facility itself was described as extremely clean, a feature that seemed to matter deeply to those who visited and to those whose loved ones resided there. Beyond the cleanliness, the staff were repeatedly characterized as exceptional. The narratives describe a level of attentiveness and professionalism that gave families confidence that their loved ones were in capable hands. The overall message is one of reassurance: the environment is well-kept, and the care team conducts themselves with a high standard of service that reflects positively on Newark Manor.

The most personal and moving accounts focus on the caregivers' relationships with residents. One review concerning a mother who spent two years at Newark Manor until her passing on August 21 spoke powerfully about the staff's care. The writer noted that the staff treated their mom "so good," even though she was described as a difficult person - and they affirmed that the staff "loved her." The gratitude was directed at the entire team, with a strong impression of love and dedication that left a lasting sense of appreciation for how the family's loved one was cared for in her final years.

Other comments zeroed in on the positive experience of interacting with various members of the care team. Reviewers singled out the social worker as friendly, and described the setting as quiet, which can be especially meaningful for residents seeking a calm, steady daily rhythm. The nursing staff were described as friendly, and the therapy team was called excellent, reinforcing a shared sense that Newark Manor can offer well-coordinated, multidisciplinary care that supports both medical needs and rehabilitation goals.

Yet, not every account aligns with the overwhelmingly positive tone. A separate account described a very different experience during a family member's therapy visit. According to this review, a room allocated for therapy included an air mattress that didn't work and a recliner that didn't work, along with a filthy bedside table. The reviewer stated it took three visits to replace the bed and chair, and they chose to leave the next day rather than stay longer. They reported feeling uncertain about basic necessities like washcloths and described interactions with a nurse as snarky. They claimed no one ensured the patient could safely leave the building, and they harshly criticized the overall environment as filthy. The claim that a complaint had previously prompted a $50 gift certificate was mentioned, with a strongly negative closing sentiment that they would not recommend Newark Manor and would not give even a single star.

This juxtaposition of experiences highlights a broader theme: Newark Manor is seen by many as a place where compassionate, attentive care and a clean, peaceful atmosphere can deliver meaningful support for residents and their families. At the same time, there are troubling reports that point to gaps - issues with room readiness, equipment functionality, cleanliness of certain spaces, the demeanor of some staff, and questions about communication and billing. Taken together, the reviews suggest that the quality of experience at Newark Manor can vary significantly depending on the particular encounter, the staff involved, and the specific needs and expectations of the resident and their family.

For families weighing Newark Manor as a potential home for a loved one, these accounts offer a nuanced picture. The facility is clearly capable of delivering heartfelt, thorough care, with many residents thriving under the attention of a dedicated team and with a calm, clean environment that supports dignity and comfort. At the same time, prospective guests and their families may want to ask pointed questions about room readiness, equipment maintenance, and daily routines, and to request transparent conversations about billing and complaint procedures. In visits, it would be wise to observe how staff interact with residents, check the immediacy of basic amenities, and seek opportunities to speak with multiple team members to gain a fuller understanding of how Newark Manor operates on a day-to-day basis. The overall message is that Newark Manor can be a source of real comfort and professional care, but it's important to approach with a clear set of expectations and open lines of communication.

Physicians

• Newark-Wayne Community Hospital - Orthopaedic Care (0.1 miles)
• Rochester General Health System (0.1 miles)
• WorkReady - Newark-Wayne Community Hospital (0.1 miles)
• Reed Eye Associates (0.2 miles)
• Westfall Cardiology (0.2 miles)
• Rochester Cardiopulmonary Group PC (0.3 miles)
• Finger Lakes Otolaryngology (1.3 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Wayne Ltc Pharmacy (1.1 miles)
• Newark Village Pharmacy (1.1 miles)
• Wegmans (1.3 miles)
• Walmart Pharmacy (2.2 miles)
• Kinney Drugs (5.3 miles)
• Dobbins Drugs (5.5 miles)

Restaurants

• McDonald's (1.1 miles)
• Tom Wahl's (1.2 miles)
• Subway (5.4 miles)
• McDonald's (5.4 miles)
• Great Wall Chinese Restaurant (5.5 miles)
• Tolleson S Pizzeria (7.2 miles)
• Old Mill Hot Dog Stand (7.4 miles)

Hospitals

• Newark Medical Center (1.3 miles)
• Lipson Cancer Institute (7.3 miles)
• Clifton Springs Cardio Rehab (7.3 miles)
• Pal-Mac Medical Center (9.5 miles)
• Geneva General Hospital (14 miles)
• Finger Lakes Health Foundation (14 miles)
• Canandaigua VA Medical Center (14.1 miles)

Transportation

• East Palmyra Rail Crossing (3.3 miles)
• U-Haul Neighborhood Dealer (8 miles)
• Williamson Flying Club (12 miles)

Parks

• Historic Erie Canal Lock E-56 (3.7 miles)
• Pal-Mac Aqueduct County Park (7.4 miles)
• Gravino Park : (9.7 miles)
• Ginegaw Park (10.7 miles)
• Bullis Park (11.1 miles)
• Farmbrook Park (13.9 miles)
• Sonnenberg Gardens & Mansion State Historic Park (14.3 miles)

Places of Worship

• New Hope Bible Church (5.9 miles)
• Zion Episcopal Church (6.7 miles)
• First Baptist Church (7.1 miles)
• The Sacred Grove (7.3 miles)
• United Methodist Church of Clyde (11.7 miles)
• Christian Community Church (11.9 miles)
• United Methodist Church (12 miles)

Cafes

• Burnap's Farm Market (14 miles)
• Finger Lakes Coffee Roasters (14.3 miles)
• Tim Hortons (14.6 miles)