Upper East Side Rehabilitation And Nursing Center

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  • Interior

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  • Building

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  • Architecture

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  • Bedroom

    A well-lit and clean hospital patient room featuring a bed, chair, and modern furnishings.

  • Trees

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  • Dining

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  • Lighting

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  • Lobby

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  • Painting

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  • Reception

    The reception area of Upper East Side Rehabilitation and Nursing Center, showcasing a modern design.

Upper East Side Rehabilitation And Nursing Center

211 East 79 Street, New York, NY 10021

For more information about senior living options: (844) 490-3973

2.3 from 23 reviews
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Skilled Nursing Facility

Overall Review of Upper East Side Rehabilitation And Nursing Center

Pros

  • pro Some nurses and aides on the 11th floor were described as nice and efficient, making an effort despite being short-staffed.
  • pro The physical therapist received praise for their skills and care provided to patients.
  • pro The rehab facility was noted as clean, with regular COVID testing for visitors.
  • pro There is a quick turnaround time for laundry services, even if there are some concerns about the quality.
  • pro Some staff members were characterized as caring and striving to do their best in a challenging environment.

Cons

  • pro The facility is consistently understaffed, leading to long wait times and inadequate care for patients.
  • pro Many staff members display rudeness toward patients and their families, with some hanging up on those who voice complaints.
  • pro The food served is described as dreadful and largely inedible, contributing to the overall negative experience.
  • pro The social work department is unprofessional, often lying about patient care and being difficult to contact.
  • pro Cleanliness standards are extremely low, with dirty rooms and linens that are ripped or stained reported frequently.
  • pro Patients receive insufficient attention, with aides failing to assist them regularly or monitor their needs appropriately.
  • pro Communication is severely lacking; phone calls often go unanswered or are disconnected, causing frustration for families trying to reach loved ones.
  • pro There appears to be a lack of proper medical oversight, leading to mismanagement of medications and untreated health issues like bedsores.
  • pro Patients feel neglected, spending excessive amounts of time in bed without necessary rehabilitation efforts being made.
  • pro Families report difficulty in obtaining information about their loved ones’ care due to disorganized administration and unresponsive doctors or staff.

Review

The reviews of the facility paint a troubling picture of a healthcare environment that is severely understaffed and disorganized, leading to significantly compromised patient care. Many reviewers recount experiences of long wait times for assistance, with some waiting over an hour before receiving any help. This lack of staffing extends beyond immediate care; it affects all aspects of the operation, including communication. Several accounts mention rude behavior from staff members, particularly from those in charge when patients or their families addressed concerns or complaints. One reviewer noted that a staff member would even hang up on callers expressing dissatisfaction, indicating a culture that does not foster respectful dialogue between patients and caregivers.

Despite some positive mentions regarding a few nurses and aides on specific floors who attempt to provide good care amidst the chaos, the overarching sentiment is that employees are overworked and unable to meet patient needs effectively. For instance, while physical therapists are acknowledged for being effective and attentive, other areas such as occupational therapy received criticism for inefficiency and lack of engagement by staff members who seemed more interested in socializing than attending to patients' rehabilitation needs. The frustrations voiced regarding nursing care are echoed repeatedly; families feel compelled to pursue aid for their loved ones actively rather than receive proactive responses from staff.

A significant point raised across multiple reviews is the quality — or lack thereof — of food provided to patients. Many described it as dreadful and unappetizing, with meals likened to baby food or cat food in terms of taste and texture. Reviewers indicated that family members should bring outside food as an alternative since what was served was often barely edible. The inadequate quality extended not only to taste but also nutrition: one reviewer mentioned their friend losing weight due to poor dietary provisions during recovery.

Further complicating matters is the questionable performance of the social work department, which several reviewers labeled as unprofessional and misleading. Delays in initiating care processes were commonplace; in some cases, individuals waited nearly two weeks just for a meeting with their social worker—who they later felt had provided misleading information about their loved one's treatment plan. Such delays can be catastrophic for vulnerable patients who require timely interventions and consistent follow-up support.

Moreover, cleanliness appears to be another major concern within this facility. Dirty rooms with stained sheets and unsanitary bathroom conditions have been highlighted by multiple reviewers who expect basic hygiene standards in any healthcare setting—especially where vulnerable populations reside. Descriptions include bathrooms contaminated with dried feces and facilities struggling with diluted attention toward maintenance tasks due to apparent staffing shortages.

Lastly, families expressed deep anguish about how poorly their loved ones were treated overall at this facility—from bedsores going unnoticed until returning home to improper medications being administered repeatedly. Patients were often left isolated in beds without sufficient monitoring or movement—a critical component necessary for those recovering from surgery or injury. In several heartbreaking accounts, people reported feelings of despair over being unable to communicate with nursing staff when needed since many calls went unanswered; it painted a picture of hopelessness amid distressing circumstances.

In conclusion, these reviews collectively urge potential patients and families seeking rehabilitation services to reconsider this option entirely due to glaring systemic failures that compromise patient safety and wellbeing at every turn — underscoring an urgent need for comprehensive improvements within operations if real change is expected to benefit current residents facing health challenges in such settings.

Features

Housing

  • 449 resident community capacity 449 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • LaGuardia (4 miles away) LaGuardia (4 miles away)
  • Newark International (12 miles away) Newark International (12 miles away)
  • John F Kennedy International (13 miles away) John F Kennedy International (13 miles away)
  • Westchester Cty (24 miles away) Westchester Cty (24 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Upper East Side Rehabilitation And Nursing Center in New York, NY offers a range of amenities and care services to provide a comfortable and supportive environment for its residents. The community features a beauty salon, cable or satellite TV, community-operated transportation, a computer center, dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, move-in coordination, outdoor space, private bathrooms, restaurant-style dining, small library, telephone access and Wi-Fi/high-speed internet.

In terms of care services, the community offers a 24-hour call system and supervision for round-the-clock assistance. There is also support available for activities of daily living such as bathing and dressing as well as transfers. The nursing center provides specialized care for individuals with diabetes with a dedicated diet. Assistance is provided with meal preparation and service along with medication management. A mental wellness program is offered to promote emotional well-being. Special dietary restrictions are accommodated in the dining options.

Residents can enjoy various activities organized by the community including fitness programs and planned day trips. Resident-run activities offer opportunities for socialization and engagement within the community. Scheduled daily activities ensure there is always something exciting happening.

Additionally, the nursing center's location offers convenient access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants and places of worship. Transportation arrangements are available for non-medical needs as well as transportation to doctors' appointments.

Overall, the Upper East Side Rehabilitation And Nursing Center provides a comprehensive assisted living experience with a range of amenities and care services tailored to meet the unique needs of its residents while also providing opportunities for socialization and engagement within the broader community.

Nearby Places of Interest

Pharmacies

  • Duane Reade (0.1 miles)
  • CVS Pharmacy (0.3 miles)
  • CVS Pharmacy (0.4 miles)
  • CVS Pharmacy (0.4 miles)
  • Duane Reade (0.4 miles)
  • Duane Reade (0.8 miles)
  • Duane Reade (1.1 miles)

Transportation

  • MTA Subway - 86th St (0.4 miles)
  • MTA Subway - 72nd St (0.4 miles)
  • MTA Subway - Lexington Ave/59th St (1 miles)
  • MTA Subway - 21st St/Queensbridge (1.6 miles)
  • MTA - 50th Street Broadway Subway Station (1.8 miles)
  • MTA - Queens Plaza South Subway Station (1.9 miles)
  • MTA - 116th Street Subway Station (1.9 miles)

Cafes

  • Ralph’s Café (0.5 miles)
  • Pier I Cafe (1.7 miles)
  • Starbucks (2.1 miles)
  • Matchaful (2.7 miles)
  • Starbucks (3.1 miles)

Physicians

  • David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (0.6 miles)
  • Memorial Sloan Kettering Cancer Center (0.7 miles)
  • Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (1.4 miles)

Restaurants

  • The Loeb Boathouse (0.7 miles)
  • Le Pain Quotidien (0.9 miles)
  • Tavern on the Green (1.1 miles)
  • Sarabeth's (1.2 miles)
  • La Grande Boucherie (1.5 miles)
  • Ikraveit Foods (1.8 miles)
  • Harlem Kebab Grill (2.4 miles)

Parks

  • Carl Schurz Dog Run (0.7 miles)
  • Carl Schurz Park (0.7 miles)
  • Central Park Mall (0.8 miles)
  • Sheep Meadow (1 miles)
  • Strawberry Fields (1 miles)
  • Rainey Park (1.1 miles)
  • Riverside Park (1.3 miles)

Hospitals

  • Metropolitan Hospital Center (1 miles)
  • Manhattan Psychiatric Center (1.7 miles)
  • Bellevue Hospital Center (2.6 miles)
  • VA Medical Center (2.8 miles)

Theaters

  • AMC Loews Lincoln Square 13 (1.3 miles)
  • AMC Kips Bay 15 (2.4 miles)
  • AMC 34th Street 14 (2.5 miles)

Places of Worship

  • St. Patrick's Cathedral (1.5 miles)

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