Upper East Side Rehabilitation And Nursing Center

Pros

• Some nurses and aides on the 11th floor were described as nice and efficient, making an effort despite being short-staffed.
• The physical therapist received praise for their skills and care provided to patients.
• The rehab facility was noted as clean, with regular COVID testing for visitors.
• There is a quick turnaround time for laundry services, even if there are some concerns about the quality.
• Some staff members were characterized as caring and striving to do their best in a challenging environment.

Cons

• The facility is consistently understaffed, leading to long wait times and inadequate care for patients.
• Many staff members display rudeness toward patients and their families, with some hanging up on those who voice complaints.
• The food served is described as dreadful and largely inedible, contributing to the overall negative experience.
• The social work department is unprofessional, often lying about patient care and being difficult to contact.
• Cleanliness standards are extremely low, with dirty rooms and linens that are ripped or stained reported frequently.
• Patients receive insufficient attention, with aides failing to assist them regularly or monitor their needs appropriately.
• Communication is severely lacking; phone calls often go unanswered or are disconnected, causing frustration for families trying to reach loved ones.
• There appears to be a lack of proper medical oversight, leading to mismanagement of medications and untreated health issues like bedsores.
• Patients feel neglected, spending excessive amounts of time in bed without necessary rehabilitation efforts being made.
• Families report difficulty in obtaining information about their loved ones’ care due to disorganized administration and unresponsive doctors or staff.

Review

The reviews of the facility paint a troubling picture of a healthcare environment that is severely understaffed and disorganized, leading to significantly compromised patient care. Many reviewers recount experiences of long wait times for assistance, with some waiting over an hour before receiving any help. This lack of staffing extends beyond immediate care; it affects all aspects of the operation, including communication. Several accounts mention rude behavior from staff members, particularly from those in charge when patients or their families addressed concerns or complaints. One reviewer noted that a staff member would even hang up on callers expressing dissatisfaction, indicating a culture that does not foster respectful dialogue between patients and caregivers.

Despite some positive mentions regarding a few nurses and aides on specific floors who attempt to provide good care amidst the chaos, the overarching sentiment is that employees are overworked and unable to meet patient needs effectively. For instance, while physical therapists are acknowledged for being effective and attentive, other areas such as occupational therapy received criticism for inefficiency and lack of engagement by staff members who seemed more interested in socializing than attending to patients' rehabilitation needs. The frustrations voiced regarding nursing care are echoed repeatedly; families feel compelled to pursue aid for their loved ones actively rather than receive proactive responses from staff.

A significant point raised across multiple reviews is the quality — or lack thereof — of food provided to patients. Many described it as dreadful and unappetizing, with meals likened to baby food or cat food in terms of taste and texture. Reviewers indicated that family members should bring outside food as an alternative since what was served was often barely edible. The inadequate quality extended not only to taste but also nutrition: one reviewer mentioned their friend losing weight due to poor dietary provisions during recovery.

Further complicating matters is the questionable performance of the social work department, which several reviewers labeled as unprofessional and misleading. Delays in initiating care processes were commonplace; in some cases, individuals waited nearly two weeks just for a meeting with their social worker—who they later felt had provided misleading information about their loved one's treatment plan. Such delays can be catastrophic for vulnerable patients who require timely interventions and consistent follow-up support.

Moreover, cleanliness appears to be another major concern within this facility. Dirty rooms with stained sheets and unsanitary bathroom conditions have been highlighted by multiple reviewers who expect basic hygiene standards in any healthcare setting—especially where vulnerable populations reside. Descriptions include bathrooms contaminated with dried feces and facilities struggling with diluted attention toward maintenance tasks due to apparent staffing shortages.

Lastly, families expressed deep anguish about how poorly their loved ones were treated overall at this facility—from bedsores going unnoticed until returning home to improper medications being administered repeatedly. Patients were often left isolated in beds without sufficient monitoring or movement—a critical component necessary for those recovering from surgery or injury. In several heartbreaking accounts, people reported feelings of despair over being unable to communicate with nursing staff when needed since many calls went unanswered; it painted a picture of hopelessness amid distressing circumstances.

In conclusion, these reviews collectively urge potential patients and families seeking rehabilitation services to reconsider this option entirely due to glaring systemic failures that compromise patient safety and wellbeing at every turn — underscoring an urgent need for comprehensive improvements within operations if real change is expected to benefit current residents facing health challenges in such settings.

Pharmacies

• Duane Reade (0.1 miles)
• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Duane Reade (0.4 miles)
• Duane Reade (0.8 miles)
• Duane Reade (1.1 miles)

Transportation

• MTA Subway - 86th St (0.4 miles)
• MTA Subway - 72nd St (0.4 miles)
• MTA Subway - Lexington Ave/59th St (1 miles)
• MTA Subway - 21st St/Queensbridge (1.6 miles)
• MTA - 50th Street Broadway Subway Station (1.8 miles)
• MTA - Queens Plaza South Subway Station (1.9 miles)
• MTA - 116th Street Subway Station (1.9 miles)

Cafes

• Ralph’s Café (0.5 miles)
• Pier I Cafe (1.7 miles)
• Starbucks (2.1 miles)
• Matchaful (2.7 miles)
• Starbucks (3.1 miles)

Physicians

• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (0.6 miles)
• Memorial Sloan Kettering Cancer Center (0.7 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (1.4 miles)

Restaurants

• The Loeb Boathouse (0.7 miles)
• Le Pain Quotidien (0.9 miles)
• Tavern on the Green (1.1 miles)
• Sarabeth's (1.2 miles)
• La Grande Boucherie (1.5 miles)
• Ikraveit Foods (1.8 miles)
• Harlem Kebab Grill (2.4 miles)

Parks

• Carl Schurz Dog Run (0.7 miles)
• Carl Schurz Park (0.7 miles)
• Central Park Mall (0.8 miles)
• Sheep Meadow (1 miles)
• Strawberry Fields (1 miles)
• Rainey Park (1.1 miles)
• Riverside Park (1.3 miles)

Hospitals

• Metropolitan Hospital Center (1 miles)
• Manhattan Psychiatric Center (1.7 miles)
• Bellevue Hospital Center (2.6 miles)
• VA Medical Center (2.8 miles)

Theaters

• AMC Loews Lincoln Square 13 (1.3 miles)
• AMC Kips Bay 15 (2.4 miles)
• AMC 34th Street 14 (2.5 miles)

Places of Worship

• St. Patrick's Cathedral (1.5 miles)