North Westchester Restorative Therapy & Nursing Center

Pros

• The staff at the facility showed genuine care and compassion towards the residents, creating a welcoming and home-like atmosphere.
• Family members praised the physical therapy services, noting significant improvements in their loved ones' health and mobility.
• The facility was described as aesthetically pleasing, with clean and spacious rooms that offered nice views of the courtyard.
• Families appreciated the extra activities provided, such as knitting clubs and social events, which helped residents engage and build friendships.
• Communication from staff was commended, with family members feeling well-informed about their loved ones' care.
• Visitors noted the commitment to safety during challenging times like Covid, ensuring that families could stay connected with their loved ones.

Cons

• Amy in reception is less than pleasant and cuts off callers before they can express their concerns.
• The facility received a complaint that residents experienced dehydration, were left in soiled diapers, and did not receive adequate medical attention.
• A family member had to call an ambulance due to inadequate staff response, indicating a lack of proper care.
• There are claims that social workers are unhelpful and the overall staff behavior is unprofessional.
• One reviewer stated their family member waited up to three hours for assistance after pressing the call bell.
• Another review mentioned long delays for pain medication and inadequate medical evaluations for serious conditions.
• Reports of uncleanliness included finding trash on the floor upon arrival and issues with pest control, such as mice in the facility.
• There were complaints about shared bathrooms being insufficient for the number of residents.
• Multiple reviewers described poor food quality, with meals often served cold or uneaten by patients due to lack of utensils or assistance.
• The facility's aesthetic was criticized as old and dingy, failing to meet expectations set by promotional material.

Review

The reviews of North Westchester Restorative reveal a deeply divided perspective on the quality of care and facilities provided to its residents. While there are some testimonials that highlight a positive transformation and commendable staff engagement, other accounts reflect profoundly concerning experiences that raise serious questions about the care provided.

A number of reviewers express deep dissatisfaction with the facility's level of care, notably highlighting instances where elderly patients were left unattended for extended periods. One particularly harrowing account describes a family member who experienced dehydration during their stay and was denied emergency medical assistance despite clear signs of distress. The review painfully recounts how the resident was often left in soiled diapers and how calls for help went unanswered, leaving them in tears. Staff actions during incidents such as the improper placement of an IV also drew criticism, suggesting a lack of attentiveness to patient needs. This review emphasizes a broader concern for vulnerable residents unable to advocate for themselves, potentially putting their well-being at risk.

Contrasting sharply with these negative experiences, several reviewers praised the facility’s improvements over time and highlighted exceptional staff dedication. One account described how a family friend's mother benefitted from significant improvements in both care standards and environment since her last visit four years ago. The reviewer specifically noted that staff go above and beyond by accommodating personal interests—such as starting a knitting club when they learned about the resident's passion for knitting—showing a commitment to enhancing residents’ quality of life through personalized care.

Familial bonds appear to be fostered within the facility as well, with another reviewer sharing their positive experience while visiting family members over two years. They remarked on the welcoming atmosphere created by compassionate staff who made it their priority to keep families informed amidst visitation restrictions imposed by COVID-19 regulations. Clean rooms with pleasant views contributed to an overall reassuring ambiance for visitors looking to connect with loved ones.

Further endorsements came from those whose family members reported having constructive rehabilitation experiences at North Westchester Restorative. One user mentioned their mother’s progression through therapy sessions led not only to physical improvements but also helped her forge new friendships within the community—a testament to the supportive environment cultivated by staff initiatives encouraging participation in various activities.

However, multiple voices still resonate concerns regarding cleanliness and upkeep within certain areas of the facility itself. A few reviews pointed out issues such as unrenovated living spaces described as old and dingy conditions that include reports of mice sightings during visits. Instances like broken furnishings upon arrival and poor food quality added layers of discomfort to what should be safe living environments for recovering individuals.

In summary, while numerous accounts showcase heartfelt dedication from staff striving toward creating a nurturing environment filled with growth opportunities for residents, troubling narratives persist regarding fundamental care failures that cannot be overlooked. These contrasting perspectives underline an urgent need for improvement measures that address systemic deficiencies while reinforcing successful practices already underway—all crucial steps necessary not only for fostering trust among families but also ensuring safety and dignity for those entrusted into their care at North Westchester Restorative.

Located in Mohegan Lake, New York, this area offers convenient access to a variety of essential services for senior living. With multiple pharmacies such as CVS and Walmart, as well as healthcare providers like ENT and Allergy Associates and the Hudson Valley Hospital Center nearby, residents can easily access medical care and medications. There are also several restaurants to choose from, including fast-food options like McDonald's and sit-down establishments like Birdsall House and Chili's Grill & Bar. For those looking to relax or enjoy nature, there are parks like Bear Mountain State Park and Chelsea Park within a short distance. Additionally, transportation options such as Metro North train stations are available for easy travel around the area. Overall, this part of Mohegan Lake offers a mix of convenience and amenities that make it a great option for seniors looking for a comfortable place to call home.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walmart Pharmacy (0.9 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (5.1 miles)
• Yorktown Pharmacy (5.3 miles)
• Walgreens (6.3 miles)

Restaurants

• McDonald's (0.8 miles)
• McDonald's (2.5 miles)
• Birdsall House (3.8 miles)
• Peekskill Brewery (4.4 miles)
• McDonald's (5.4 miles)
• Chili's Grill & Bar (5.5 miles)
• McDonald's (5.6 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2.8 miles)
• Katonah Reading Room (10 miles)
• Tazza Cafe (10.1 miles)
• Starbucks (11.7 miles)

Physicians

• Janet M Barton, RN, FNP (2.5 miles)
• ENT and Allergy Associates (2.8 miles)
• Hudson Valley Cardiology Group PC (2.9 miles)
• Lasser Pediatrics (2.9 miles)
• Anthony Michael Del Vecchio (2.9 miles)
• MKMG (3 miles)
• CareMount Medical (3.1 miles)

Hospitals

• Hudson Valley Hospital Center (2.7 miles)
• Northern Westchester H (5.2 miles)
• VA Hospital at Montrose (6.8 miles)
• Medical Center At Cold Spring (8.1 miles)
• Keller Army Community Hospital (8.2 miles)
• Helen Hayes Hospital (10 miles)
• Putnam Hospital Center (11 miles)

Parks

• Chelsea Park (3.7 miles)
• Bear Mountain State Park (7 miles)
• Friends of Mine Dock Park (7 miles)
• Reis Park (7.7 miles)
• Perkins Memorial Tower (7.7 miles)
• Croton Landing Park (8.2 miles)
• Senasqua Park (8.4 miles)

Transportation

• Peekskill Metro North Train Station (4.6 miles)
• Cortlandt Metro North Train Station (6.2 miles)
• Metro North - Cold Spring Station (8.2 miles)
• Croton-Harmon Amtrak Station (9 miles)
• Metro North - Katonah Station (10.1 miles)
• Metro North - Mount Kisco Train Station (10.3 miles)
• Metro North - Ossining Train Station (11.4 miles)

Places of Worship

• Presbyterian Church Of Mt. Kisco (9.9 miles)