North Westchester Restorative Therapy & Nursing Center
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3550 Lexington Avenue, Mohegan Lake, NY 10547
For more information about senior living options: (844) 490-3973
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The staff at the facility showed genuine care and compassion towards the residents, creating a welcoming and home-like atmosphere. Family members praised the physical therapy services, noting significant improvements in their loved ones' health and mobility. The facility was described as aesthetically pleasing, with clean and spacious rooms that offered nice views of the courtyard. Families appreciated the extra activities provided, such as knitting clubs and social events, which helped residents engage and build friendships. Communication from staff was commended, with family members feeling well-informed about their loved ones' care. Visitors noted the commitment to safety during challenging times like Covid, ensuring that families could stay connected with their loved ones.
Amy in reception is less than pleasant and cuts off callers before they can express their concerns. The facility received a complaint that residents experienced dehydration, were left in soiled diapers, and did not receive adequate medical attention. A family member had to call an ambulance due to inadequate staff response, indicating a lack of proper care. There are claims that social workers are unhelpful and the overall staff behavior is unprofessional. One reviewer stated their family member waited up to three hours for assistance after pressing the call bell. Another review mentioned long delays for pain medication and inadequate medical evaluations for serious conditions. Reports of uncleanliness included finding trash on the floor upon arrival and issues with pest control, such as mice in the facility. There were complaints about shared bathrooms being insufficient for the number of residents. Multiple reviewers described poor food quality, with meals often served cold or uneaten by patients due to lack of utensils or assistance. The facility's aesthetic was criticized as old and dingy, failing to meet expectations set by promotional material.The reviews of North Westchester Restorative reveal a deeply divided perspective on the quality of care and facilities provided to its residents. While there are some testimonials that highlight a positive transformation and commendable staff engagement, other accounts reflect profoundly concerning experiences that raise serious questions about the care provided.
A number of reviewers express deep dissatisfaction with the facility's level of care, notably highlighting instances where elderly patients were left unattended for extended periods. One particularly harrowing account describes a family member who experienced dehydration during their stay and was denied emergency medical assistance despite clear signs of distress. The review painfully recounts how the resident was often left in soiled diapers and how calls for help went unanswered, leaving them in tears. Staff actions during incidents such as the improper placement of an IV also drew criticism, suggesting a lack of attentiveness to patient needs. This review emphasizes a broader concern for vulnerable residents unable to advocate for themselves, potentially putting their well-being at risk.
Contrasting sharply with these negative experiences, several reviewers praised the facility’s improvements over time and highlighted exceptional staff dedication. One account described how a family friend's mother benefitted from significant improvements in both care standards and environment since her last visit four years ago. The reviewer specifically noted that staff go above and beyond by accommodating personal interests—such as starting a knitting club when they learned about the resident's passion for knitting—showing a commitment to enhancing residents’ quality of life through personalized care.
Familial bonds appear to be fostered within the facility as well, with another reviewer sharing their positive experience while visiting family members over two years. They remarked on the welcoming atmosphere created by compassionate staff who made it their priority to keep families informed amidst visitation restrictions imposed by COVID-19 regulations. Clean rooms with pleasant views contributed to an overall reassuring ambiance for visitors looking to connect with loved ones.
Further endorsements came from those whose family members reported having constructive rehabilitation experiences at North Westchester Restorative. One user mentioned their mother’s progression through therapy sessions led not only to physical improvements but also helped her forge new friendships within the community—a testament to the supportive environment cultivated by staff initiatives encouraging participation in various activities.
However, multiple voices still resonate concerns regarding cleanliness and upkeep within certain areas of the facility itself. A few reviews pointed out issues such as unrenovated living spaces described as old and dingy conditions that include reports of mice sightings during visits. Instances like broken furnishings upon arrival and poor food quality added layers of discomfort to what should be safe living environments for recovering individuals.
In summary, while numerous accounts showcase heartfelt dedication from staff striving toward creating a nurturing environment filled with growth opportunities for residents, troubling narratives persist regarding fundamental care failures that cannot be overlooked. These contrasting perspectives underline an urgent need for improvement measures that address systemic deficiencies while reinforcing successful practices already underway—all crucial steps necessary not only for fostering trust among families but also ensuring safety and dignity for those entrusted into their care at North Westchester Restorative.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Stewart (18 miles away) Westchester Cty (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The North Westchester Restorative Therapy & Nursing Center in Mohegan Lake, NY offers a wide range of amenities and care services for seniors in need of assisted living. Residents at this community can enjoy the convenience and comfort of a beauty salon, cable or satellite TV, and fully furnished accommodations. The center also provides community-operated transportation to assist residents with their mobility needs. For those needing computer access, there is a dedicated computer center available.
Meals are served in a spacious dining room with restaurant-style dining, and special dietary restrictions can be accommodated. Housekeeping services ensure that residents' living spaces remain clean and tidy. There is also a kitchenette available for residents who prefer to prepare their meals independently.
To promote physical wellness, the community offers a fitness room and outdoor space for exercise and relaxation. For mental stimulation and entertainment, there is a gaming room, small library, and resident-run activities planned regularly. Wi-Fi/high-speed internet is available throughout the facility.
For care services, the North Westchester Restorative Therapy & Nursing Center provides 24-hour call systems and supervision to ensure residents' safety. Staff members assist with daily activities such as bathing, dressing, and transfers. Medication management and meal preparation are also provided for residents with specific health needs or dietary restrictions related to diabetes or other conditions.
Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments when needed. A wellness center is available on-site to support residents' overall well-being.
In addition to its extensive amenities and care services, the location of this assisted living community offers several nearby amenities including two cafes, one park, four pharmacies, seven physicians' offices, four restaurants, one transportation service nearby, as well as being located close to one hospital. Overall, the North Westchester Restorative Therapy & Nursing Center provides a comprehensive array of amenities and care services to enhance the quality of life for its senior residents.
Located in Mohegan Lake, New York, this area offers convenient access to a variety of essential services for senior living. With multiple pharmacies such as CVS and Walmart, as well as healthcare providers like ENT and Allergy Associates and the Hudson Valley Hospital Center nearby, residents can easily access medical care and medications. There are also several restaurants to choose from, including fast-food options like McDonald's and sit-down establishments like Birdsall House and Chili's Grill & Bar. For those looking to relax or enjoy nature, there are parks like Bear Mountain State Park and Chelsea Park within a short distance. Additionally, transportation options such as Metro North train stations are available for easy travel around the area. Overall, this part of Mohegan Lake offers a mix of convenience and amenities that make it a great option for seniors looking for a comfortable place to call home.
North Westchester Restorative Therapy & Nursing Center is located at 3550 Lexington Avenue, Mohegan Lake, NY 10547 in Westchester County, New York
North Westchester Restorative Therapy & Nursing Center on seniors.fyi includes 9 photos including images showing bedroom, windows, interior, landscaping, exercise equipment, modern interior, open space, nature, and more.
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