4518 Court Sq, Long Island City, NY 11101
For more information about senior living options: (866) 208-4318
Overall Review of Hospice Of New York LLC
Pros
Hospice of New York provided excellent care from start to finish.- Tara the nurse was caring, attentive, compassionate and professional.
- The team was responsive, with nurses answering calls and texts promptly.
- Julissa the nurse practitioner was attentive to medications and beneficial changes for the patient’s well-being.
- Luis the social worker offered special care to the patient and support to the family, with visits that were appreciated.
- Hannah brought peace to the patient by playing the guitar and singing.
- Becky, Diane and Gohru showed kindness and gentleness in caring for the patient.
- The call center nurses promptly returned calls and provided after-hours support.
- The staff were supportive, caring, informative, punctual, professional and kind, and the family would recommend Hospice of New York.
Cons
The hospice’s business office seemed poorly run, with arrangements made but never followed up and calls never returned.- The office staff were described as unprofessional and rude.
- The hospice evaluation nurse clearly had no idea what she was looking at, causing unnecessary suffering for a 93-year-old veteran.
- The father died two weeks after being evaluated and denied home hospice care.
- The mother’s care did not last long, and she passed away sooner than expected.
Review
Hospice of New York LLC is best suited for families seeking diligent, home-based hospice care delivered by a tightly connected clinical team. The community shines when a patient benefits from consistent nursing attention, a dedicated nurse practitioner to monitor medications, and a social worker who supports the entire family through the process. In Long Island City, the care environment also carries human touches, music or soothing presence, that help ease the transition for patients and their loved ones. This is not a plan for hands-off care; it is for families who value everyday, compassionate hands-on support at home.
Those who may want to consider alternatives include families where administrative reliability is non-negotiable. Several comments point to inconsistent office follow-up, with calls not returned and arrangements left unresolved, which can complicate a stressful time. For households that need highly predictable communication and scheduling, other providers with a more streamlined office workflow may be a better fit. A misstep during an evaluation, where a clinician seemed to miss a key concern, also signals that some families may prefer a second opinion or a different agency to ensure alignment with medical needs.
The strongest positives center on the caregiving team. Nurses like Tara, Becky, Diane, and Gohru, along with Julissa the nurse practitioner and Luis the social worker, are repeatedly praised for attentiveness, clear medication guidance, and genuine compassion for both patient and family. The after-hours call center and ongoing nursing support contribute to a sense of security when urgent questions arise. Moments of peace, such as a staff member playing music or offering a comforting presence, are not incidental; they translate into real emotional relief during difficult days.
However, the cons cannot be ignored. Administrative gaps can erode confidence even when clinical care is strong. When the office communication falters, families must navigate uncertainty in scheduling and care coordination, which can be especially stressful during end-of-life planning. The combination of excellent bedside care with inconsistent administrative responsiveness creates a mixed experience: dependable medical support on the ground, paired with need for better internal follow-through and more reliable, proactive communication from the office.
Practical decision-making considerations should center on the patient’s home setting, the desired level of nursing coverage, and the specifics of insurance or Medicare coverage. Reports imply robust in-home nursing availability, including options for extended hours and overnight support in some cases, which can be a decisive advantage for families who require continuous presence. Prospective clients should confirm current staffing patterns, exact hours, and how the team communicates changes in care plans. Proximity to Long Island City matters, as does clarity about what services Medicare or private plans will cover and how transitions between services are managed.
Bottom-line guidance: this agency stands out for families prioritizing empathetic, hands-on hospice care delivered at home, with a care team that earns trust through personal, attentive engagement and meaningful bedside support. It is less ideal for those who cannot tolerate variability in administrative communication or who require a flawless, consistently responsive office experience. Before choosing, engage directly with the nursing team, the nurse practitioner, and the social worker to assess alignment on scheduling, overnight coverage, and the precise services covered. When the fit is right, the combination of compassionate care and practical medical support can provide essential comfort and dignity during a very challenging time.
Skilled Nursing Facility
LaGuardia (4 miles away)
High acuity care
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