Our Lady Of Mercy Life Center
Save2 Mercycare Lane, Guilderland, NY 12084
For more information about senior living options: (844) 490-3973
Our Lady of Mercy Life Center offers competitive pricing compared to the broader market in Albany County and the state of New York. For instance, a studio at Our Lady of Mercy is priced at $1,650 per month, significantly lower than the county average of $3,873 and the state average of $4,532. Similarly, their one-bedroom units are available for $2,295, which contrasts favorably with Albany County's rate of $3,440 and the state's average of $4,307. Even for two-bedroom accommodations, Our Lady of Mercy remains economically attractive at $3,195 compared to Albany County's $3,409 and New York state's higher figure of $4,786. This positions Our Lady of Mercy Life Center as an appealing option for those seeking quality living arrangements while being mindful of their budget.
| Floor plans | Our Lady Of Mercy Life Center | Albany County | New York |
|---|---|---|---|
| Studio | $1,650 | $3,873 | $4,532 |
| 1 Bedroom | $2,295 | $3,440 | $4,307 |
| 2 Bedrooms | $3,195 | $3,409 | $4,786 |
The staff were described as loving, kind, respectful, and efficient. The facility was praised for cleanliness, attractiveness, and dedicated housekeeping. The meals were highly regarded, with one reviewer wanting to take the cook home. Therapists were noted to be hardworking and effective in helping residents regain independence. The Rosary Unit staff were described as fantastic and going above and beyond, even when short-staffed. Mercy Care staff were said to bend over backwards to keep residents comfortable and happy. A family member expressed gratitude for their mother's care, noting she was thriving under the staff's care. Wallace was singled out for making residents feel relaxed and for compassionate, attentive care.
The facility was severely understaffed and failed to respond to call bells in a timely manner. They placed an immobile patient on a dementia floor, even though he did not have dementia and could barely walk. Money concerns were prioritized over patient care, with staff rushing patients back to the facility for bed fees. Residents were kept in hallways or in non-rehab areas, exposing them to germs and hindering rehab. Basic needs were neglected, such as leaving patients in waste for hours and delays in diaper changes. Dentures were not properly managed, leading to mouth sores and poor oral care. Families reported a lack of communication and promised updates that never occurred.Across a range of accounts, the facility described by families and friends seems to present a mixed picture: moments of genuine compassion, clean and well-kept spaces, and capable therapy teams, shadowed by persistent concerns about staffing levels, misplacement of patients, slow or inattentive responses to needs, and aggressive billing communications.
One of the most detailed and troubling narratives is about an uncle who came for rehabilitation with very early-stage dementia and limited mobility. He was initially placed on a dementia floor with residents who were loud and disoriented, even though he could not walk and had just undergone major surgery (colon removal). He was eventually moved to a private room when his family objected that he did not belong on that floor. The rehab progressed slowly but steadily - he could perform only a small number of steps with support, and staff recognized that he should not have been placed back on the dementia floor. Yet, as his condition fluctuated, there were frequent back-and-forth moves, and at times the facility reportedly pressed for payment or acted as if bed availability trumped patient health. Kidney issues, hypokalemia, and dialysis emerged, and hospital stays followed, during which calls about money continued to come in. The family felt that prioritizing billing over patient welfare led to unsettling decisions - sending him back to a floor with severe dementia patients when he needed rehabilitative care and a clean environment to recover, all while he was still recovering from major surgery and dealing with infections.
Another set of comments centers on situations where basic dignity and daily needs were not consistently met. A separate patient's family described difficulties with personal care, including hospital-style concerns about bathroom access and the use of mobility aids. In one case, the staff allegedly restricted a patient from using a walker to strengthen herself, kept dentures out of reach leading to mouth sores, and treated a person who had fallen and only sustained minor injuries as if she were fragile beyond reason. Across several accounts, the sense was given that patients were treated more like dependents than active participants in their own recovery, with caregivers appearing to limit independence rather than cultivate it. The same thread of concern ran through stories of three weeks without consistent assistance: a sister, a brother-in-law, and other family members described delayed responses to call bells, leaving patients to wait hours for help, and occasional observations from visiting nurses suggesting neglect.
There were also explicit accusations of neglect and poor communication. A brother-in-law's rehab stay included days where he lay in bed in surgical scrubs for weeks, with promised updates from supervisors that never materialized. Call bells went unanswered for half an hour to an hour or longer, an arrangement that multiple visitors corroborated, including a retired nurse who visits on behalf of the family and concluded that neglect was occurring. These reports stand in contrast to more positive experiences, where some patients or families felt heard and supported by staff and therapists and observed steady improvements in functional abilities.
Amid the darker experiences, there are numerous praise-filled reflections about specific units and staff who stood out for kindness, competence, and attentiveness. Several reviews highlighted the Fatima and Rosary units, with families expressing gratitude for compassionate care, clean environments, and a staff culture that seemed to go "above and beyond" even when the facility was short-staffed. One mother, moved to the Fatima unit, spoke of feeling an immense sense of gratitude for the loving care she and her family received, noting the absence of foul odors and the visible diligence of housekeeping and caregiving staff. On the Rosary Unit, relatives observed a team that consistently delivered attentive care, with staff sometimes exceeding expectations to support both residents and families.
There are also high marks for certain clinical teams. A reviewer praised the rehabilitation for orthopedic recovery, noting that protocols were followed meticulously, the facility was clean and attractive, and staff were friendly, skilled, and cohesive in their approach. Another account described Mercy Care as top-notch: consistently clean, with friendly and accommodating staff who "bend over backwards" to improve residents' comfort and daily living, even as the facility contends with staffing shortages. The kitchen and meals received positive remarks in several entries, with some residents finding the food delicious and plentiful, and maintenance staff quick to help rearrange rooms or adjust surroundings to individual needs.
Ultimately, what emerges is a complex portrait: a facility with the capacity to provide excellent care and meaningful rehabilitation in some contexts, but with serious and recurring concerns about staffing levels, patient placement, timely response to needs, and the pressure of billing that families felt undermined patient health. The stories suggest the need for thorough due diligence when choosing a rehab setting - clear questions about which unit is appropriate for a patient's stage and needs, transparent communication about care plans and progress, and a careful watch over staffing realities and infection control. For families, the most salient reminders are to observe how quickly call bells are answered, whether patients are allowed appropriate independence during rehab, and whether the care environment remains focused on healing and dignity rather than administrative concerns or financial pressures.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albany Cty (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Our Lady of Mercy Life Center in Guilderland, NY is a premier assisted living community that offers a wide range of amenities and care services to meet the needs and preferences of our residents. We strive to create a warm and inviting atmosphere where seniors can enjoy their golden years with comfort and peace of mind.
In terms of amenities, we provide a host of conveniences and services to enhance the quality of life for our residents. Our on-site beauty salon ensures that they can always look and feel their best. With cable or satellite TV in each apartment, they can stay entertained with their favorite shows. Transportation is made easy with our community-operated transportation service, which includes regular trips to doctors' appointments as well as other destinations. Our computer center allows residents to stay connected with family and friends online, while Wi-Fi/high-speed internet ensures connectivity throughout the community.
Residents can dine in style at our restaurant-style dining room, where nutritious meals are prepared and served. For those who prefer to cook their own meals, we offer fully furnished apartments with kitchenettes for added convenience. Housekeeping services ensure that their living spaces remain clean and tidy.
Our life center also caters to residents' physical well-being through various amenities such as a fitness room, gaming room, and outdoor space for relaxation or strolling through gardens. A small library provides intellectual stimulation, while a wellness center promotes holistic health.
Care services at Our Lady of Mercy Life Center are comprehensive and personalized. With 24-hour call system and supervision, assistance with activities of daily living (such as bathing and dressing) is always available when needed. Medication management ensures timely administration for optimal health outcomes. We also provide special diets such as diabetes diet or cater to specific dietary restrictions for individual needs.
We understand the importance of social engagement in promoting overall well-being among seniors. Therefore, we offer concierge services to assist residents in planning daily activities. Fitness programs keep them active, while planned day trips and resident-run activities foster a sense of community and friendship.
Located in Guilderland, NY, our community boasts convenient proximity to various amenities in the surrounding area. With numerous cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, residents have easy access to everything they need.
At Our Lady of Mercy Life Center, we are committed to providing a safe and caring environment where seniors can enjoy their retirement years to the fullest.
Our Lady of Mercy Life Center offers competitive pricing compared to the broader market in Albany County and the state of New York. For instance, a studio at Our Lady of Mercy is priced at $1,650 per month, significantly lower than the county average of $3,873 and the state average of $4,532. Similarly, their one-bedroom units are available for $2,295, which contrasts favorably with Albany County's rate of $3,440 and the state's average of $4,307. Even for two-bedroom accommodations, Our Lady of Mercy remains economically attractive at $3,195 compared to Albany County's $3,409 and New York state's higher figure of $4,786. This positions Our Lady of Mercy Life Center as an appealing option for those seeking quality living arrangements while being mindful of their budget.
Our Lady Of Mercy Life Center is located at 2 Mercycare Lane, Guilderland, NY 12084 in Albany County, New York
Our Lady Of Mercy Life Center on seniors.fyi includes 5 photos including images showing interior, office, decor, seating, and more.
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Interior
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