196-198 North Street, Geneva, NY 14456
For more information about senior living options: (866) 208-4318
Overall Review of Finger Lakes Health
Pros
Emma is praised for outstanding service.- Dr. Ronald Marino is described as the best doctor the reviewer has ever had.
- Dr. Marino explains everything in detail.
- He cares deeply about patients' health.
- He is very intelligent, and the care provided impressed the reviewer.
- The intake nurse and the staff who rescheduled the appointment were kind.
- The receptionist who arranged the ortho appointment was very helpful.
Cons
Finger Lakes Health is not careful about whom it hires.- Dr. Reihaneh Derafsh delivered the lowest quality of care and did not listen to patients’ symptoms or concerns.
- Dr. Derafsh should be avoided at all costs, especially by young women.
- The doctor did not want to listen or help the patients.
- Living Center South was not clean and some staff members talked down to patients.
- The mammogram caused unnecessary pain and was described as torturous.
- The excess documents at the receptionist desk were despised.
- Living Center South needs re-evaluation and improvement; dead wood staff should be removed.
Review
Finger Lakes Health in Geneva is best suited for older adults who want a hospital-connected care network with accessible primary and internal medicine, and for families that prize responsive administrative support and clear physician explanations. The standout positive thread centers on Dr. Ronald Marino, whose thorough, patient-centered approach and willingness to explain medical issues in detail set a high standard for engagement. Intake and scheduling staff are frequently described as kind and helpful, and the system’s reception and coordination capabilities can streamline visits and follow-up appointments. For families prioritizing direct access to a physician who will sit with the patient, explain options, and coordinate next steps, this network delivers real value.
That said, a clear contingent should consider alternatives. The patient experience here is not uniform across clinicians, and several reviews highlight problematic encounters with doctors who did not listen or align with patient concerns. One clinician is characterized as a nightmare by a reviewer, underscoring variability in bedside manner and clinical practice within the same system. In addition, the environment surrounding the living component, the Living Center South facility, has drawn serious concerns about cleanliness and staff respect, with families reporting disrespectful interactions and a need for a higher standard of care. For families that require consistently compassionate, attentive staff and a consistently clean, respectful living environment, looking outside this specific network is prudent.
The core pros, accessible care within a hospital-backed system, strong primary care in the form of attentive physicians, and efficient administrative support, do partially offset the higher probability of mixed experiences with individual providers. When the top doctor in the network embodies clarity, attentiveness, and thorough explanations, it can dramatically improve the care trajectory, especially for complex or chronic conditions. The ability to reschedule with courtesy, and the willingness of reception staff to assist with referrals and additional appointments, reduces friction in navigating care. However, these advantages can be eroded when the same staff or physician pool fails to listen or to maintain the standard of regard that families expect, which has been noted in multiple reviews. The result is a care experience that can feel uneven, depending on who is on the roster for a given visit.
Decision factors for families hinge on two critical axes: the reliability of medical judgment and the quality of the living environment. If primary care continuity with responsive clinicians is the priority, Finger Lakes Health offers credible options, and the network’s internal medicine expertise can be a strong anchor for ongoing health management. Yet the negative reports about certain clinicians and the inconsistent patient experience dilute that strength. In parallel, the living setting matters deeply for those evaluating an assisted living or long-term care pathway. The negative impressions of cleanliness and staff attitudes at Living Center South are not minor irritants; they speak to daily quality of life and respect. The positive move of the reviewer to a nicer facility within the same group demonstrates that care quality can vary by site, and that location matters almost as much as brand.
Practical next steps tighten the decision to concrete actions. Before committing, prospective families should verify which physicians are currently active within the Finger Lakes Health network and specifically in the Geneva area, then request to meet multiple clinicians to gauge listening skills and communication style. Scheduling a tour should be paired with candid conversations about caregiver consistency, response times, and the process for addressing patient concerns when a chosen doctor is unavailable. For the living component, inspect the Living Center South environment or, if possible, visit alternative facilities within the Finger Lakes Health family that offer more consistent cleanliness and staff engagement. Talk to current residents and families about daily interactions, responsiveness, and the overall tone of care on both the medical and living sides.
In the end, Finger Lakes Health offers a legitimate, hospital-backed option with standout medical engagement in Dr. Marino and solid front-desk coordination. Those who prize direct physician access, clear explanations, and a responsive intake process may find this network a sound fit, at least on the medical side. However, the uneven clinician quality and the documented concerns about the living environment cannot be ignored. Families should weigh the importance of a consistently respectful, clean living setting alongside the desire for strong medical oversight. If either of those two pillars, consistent clinician attentiveness and a high standard of daily living care, are non-negotiable, it is wise to explore alternatives beyond this network and compare other independent and hospital-affiliated communities in and around the Finger Lakes region. Choosing a path that prioritizes reliable caregiver relationships and a consistently clean, respectful environment will yield the clearest long-term advantage.
345 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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