Finger Lakes Health

Pros

• The new facility within the Finger Lakes Health group offers a clean and respectful environment for residents.
• Patients at the new facility are treated with dignity and kindness by the staff.
• The family is grateful for the positive change in their mother's living situation after moving to a better facility.
• The new facility demonstrates a commitment to improving patient care and overall cleanliness.
• The experience at the new facility has significantly enhanced the family's peace of mind regarding their mother's well-being.

Cons

• The Living Center South facility was not as clean as expected.
• Residents, including their mother, reported unhappiness while living there.
• Certain staff members talked down to patients, showing a lack of respect.
• The overall environment did not meet the family’s standards for care and cleanliness.
• There is a need for re-evaluation of the staff at Living Center South to remove those who do not genuinely care about the patients.

Review

The experience of families seeking care for their loved ones in assisted living facilities can significantly impact both the well-being of residents and the peace of mind of relatives. For one family, this journey took a notable turn while their mother was residing at Living Center South, part of the Finger Lakes Health group. Unfortunately, their time at this facility left much to be desired. The family noted several troubling aspects that they felt overshadowed any potential positives, leading them to ultimately seek a different environment.

Cleanliness is foundational in any healthcare facility and serves as a bellwether for overall care quality. The family voiced concerns regarding the cleanliness standards at Living Center South; they felt it fell short of what one would expect in such a crucial setting. A lack of proper sanitation not only compromises residents' health but also contributes to an atmosphere that may feel uninviting or distressing for both patients and families alike. This perceived neglect raised significant alarms about what other deficiencies might exist within the facility's operations and management priorities.

Moreover, the feelings that residents had during their stay are equally critical in evaluating an assisted living environment. According to the family's account, their mother was unhappy at Living Center South. This emotional discontent resonates profoundly, as happiness and mental well-being are essential components of quality life in any senior care setting. Understanding why she felt this way is pivotal; whether it stemmed from interactions with staff, activities provided, or overall engagement within the community could reveal deeper issues worth addressing.

Another striking concern highlighted by the family was related to staff conduct. They observed instances where certain employees talked down to patients—an unforgivable breach of respect and dignity that contradicts the core values expected from caregivers in such settings. Residents deserve compassion and understanding; anything less not only hinders patient morale but can lead to increased feelings of isolation or discomfort among those who are already vulnerable due to age or health conditions. Such behavior raises questions about staff training protocols and hiring practices within Living Center South.

Fortunately for this family, they were able to relocate their mother to another facility within the Finger Lakes Health group that provides a markedly improved atmosphere characterized by respectful treatment and higher cleanliness standards. This new environment has evidently restored some semblance of peace for both the resident and her family members—a crucial aspect that reinforces one's faith in healthcare services when finding suitable accommodations for elderly relatives.

In light of these experiences, there are widespread implications regarding how Living Center South should approach its operational practices moving forward. It is paramount for management to re-evaluate existing policies surrounding cleanliness, staff training, and overall patient interaction strategies. By focusing on removing "dead wood" among staff—those who fail to exhibit genuine care—and bringing in people who prioritize compassion toward residents' needs and maintain rigorous cleanliness standards, Living Center South could significantly improve its reputation and fulfill its obligation as a supportive environment for seniors requiring assistance.

In conclusion, while it's encouraging that alternative options are available within the same health group offering better conditions, it raises important questions about accountability across facilities like Living Center South. Continuous monitoring, consistent staff evaluation processes, along with enhanced hygiene protocols must be implemented urgently if they wish to align with modern caregiving expectations. The ultimate goal should remain clear: creating an environment where every resident feels safe, respected, valued—and most importantly—happy during their vulnerable years.

Hospitals

• Geneva General Hospital (0 miles)
• Finger Lakes Health Foundation (0 miles)
• Geneva General Hospital (7.4 miles)
• Lipson Cancer Institute (9.5 miles)
• Clifton Springs Cardio Rehab (9.6 miles)
• Newark Medical Center (12.7 miles)

Physicians

• Finger Lakes Radiology (0 miles)
• Geneva General Surgical Associates (0 miles)
• Geneva General Cardiology Associates (0 miles)
• Geneva General Dermatology (0.1 miles)
• Geneva General Dermatology (0.1 miles)
• Interlakes Orthopedics (0.2 miles)
• Finger Lakes Allergy Clinic (0.9 miles)

Pharmacies

• Henderson's Drug Store (0 miles)
• North Street Pharmacy (0.1 miles)
• Wegmans (1.2 miles)
• Rite Aid (1.4 miles)
• Walgreens (1.5 miles)
• Walmart Pharmacy (2 miles)
• Phelps Hometown Pharmacy (6.6 miles)

Restaurants

• Torrey Park Grill (0.3 miles)
• Long Pier Ice Cream & Rentals (0.6 miles)
• Beef & Brew (0.6 miles)
• FLX Table (0.7 miles)
• The Pier House (0.8 miles)
• Dana's Time Out (1.2 miles)
• McDonald's (1.3 miles)

Cafes

• Water St Cafe (0.7 miles)
• Monaco's Coffee (0.9 miles)
• Tim Hortons (1.5 miles)
• Branch by Bellangelo (3.8 miles)
• Cafe XIX (10.1 miles)

Parks

• Seneca Lake State Park (2.2 miles)
• Seneca Lake Park Playground (2.2 miles)
• Women's Rights National Historical Park (9.8 miles)
• Sampson State Park (10.5 miles)
• Cayuga Lake State Park (12.1 miles)
• Historic Erie Canal Lock E-56 (13.2 miles)

Places of Worship

• First Presbyterian Church (6.7 miles)
• New Hope Bible Church (8.3 miles)
• First Baptist Church (9.4 miles)
• Benton Methodist Church (11.7 miles)

Theaters

• Canandaigua Theatres (13 miles)