Carthage Center For Rehabilitation And Nursing
Save1045 West Street, Carthage, NY 13619
For more information about senior living options: (844) 490-3973
The physical therapy team was awesome and helped the reviewer walk again. The nurses were friendly and did everything they needed to do for the reviewer. The nursing supervisor and the aides were very pleasant to deal with. The activities department was the only good part of the facility. The staff were friendly and very helpful. The PT, OT, and SLP services were good.
The facility is filthy and smells of urine. It is severely understaffed, leaving residents unattended for long periods. Nurses are rude and unprofessional, failing to assist patients in a timely manner. Management and the DON are often unreachable and unresponsive to families. The building is old, neglected, with broken fixtures and pests. Residents suffer unsafe conditions, including multiple falls due to lack of help. Medications are not administered on time, meals are often cold, and therapy is inconsistent. Communications with families are poor, with missed calls and unreturned messages. Some reviewers say the place should be shut down or investigated.What emerges from the collection of experiences is a deeply troubling pattern at a rehabilitation and nursing facility. Across numerous first-person accounts, families describe a place where understaffing, poor communication, and a sense that residents' basic needs are not being met appear to be common problems rather than exceptions. The stories span short-term stays, long-term care, and rehab services, but the core concerns feel consistent: families worry that staff are stretched far too thin to deliver attentive, dignified care, and they worry that management is slow to respond or seemingly unavailable when issues arise.
Several reviewers recount scenes in which basic daily needs are not attended to in a timely or adequate manner. One account describes a patient who needed to use the bathroom but was left waiting without assistance, and when a nurse was asked about helping, the response was that the patient "has a diaper on." That moment is not isolated in tone; it recurs as a baseline example of neglect or dehumanizing treatment, leaving family members to fear that a loved one is not receiving the respectful, hands-on help that a person deserves.
The complaints about staffing levels and bedside care are echoed repeatedly in other posts. A rehab unit nurse is singled out by one writer as unpleasant and disengaged, sitting behind a desk and ignoring patient needs. The smell of cigarettes around staff is noted as unprofessional, especially in a healthcare setting where cleanliness and fresh air should be a priority. Several reviewers complain that the Director of Nursing and the chief administrator are hard to reach or unavailable, with the business office in particular being criticized for never returning calls. Yet there is also a note of balance: some reviewers acknowledge that the activities department can be a bright spot, and that some aides are pleasant and caring - even if they are overwhelmed and underpaid.
A running thread concerns the facility's management and communication systems. Names like Barry Klinger surface in multiple posts, with repeated claims that calls go unanswered and messages do not get relayed to the right people. The sense conveyed is that families must relentlessly chase answers, and even then may be left with inconsistent or incomplete information about medical orders, therapy schedules, or safety plans. In some posts, this frustration is coupled with a belief that the facility's leadership is frequently absent or slow to intervene when problems arise, which magnifies the distress experienced by patients and their families.
The environment itself is another focal point of criticism. Reviews describe a building that feels neglected and rundown: doors and drawers with missing handles, damp rooms, and pervasive maintenance issues. Bugs and ants are repeatedly mentioned, along with a general sense that the physical plant has not seen upgrades in years. These conditions, reviewers argue, create safety hazards (for example, a spill that goes unattended for hours, or patients left unattended in wheelchairs) and degrade the overall atmosphere of care. In some accounts, the lack of comfortable, basic accommodations - such as adequate seating for visitors or access to a working remote control for the patient's TV - becomes emblematic of a broader neglect.
Safety and patient outcomes are described in some of the strongest terms. A number of reviewers recount instances of patients falling, or of falls contributing to worse health outcomes, with family members blaming negligent or slow responses. One story highlights a stroke patient who could not move his right side and relied on staff for assistance; the family says that help did not come promptly, leading to dangerous consequences, including a hospital readmission. The repeated suggestion is that staff may be overworked and distracted, which compounds the risk to vulnerable residents who rely on timely assistance for bathroom needs, transfers, and basic mobility.
Despite the overwhelmingly negative tone of many posts, there are hints of mixed experiences. A few reviewers praise the rehabilitation therapists, particularly PT and OT, who helped someone regain mobility or who stood out as professionals who could be relied upon. A couple of accounts mention friendly aides or a supportive speech-language pathologist, or a therapy team that delivered meaningful progress for a patient. Even so, these positives are often overshadowed by broader concerns about consistency, staffing, and administration, underscoring that even when certain professionals perform well, the overall system still feels frail and inconsistent.
Several posts carry a charge that goes beyond personal inconvenience and enters the realm of potential systemic failures. Families speak of plans to contact state regulators or the media, signaling a belief that the problems are widespread and serious enough to warrant external oversight. There is a recurring sentiment that the facility is not just poorly run but also morally troubling - people describe feeling compelled to advocate loudly for their loved ones, to demand transparently handled care, and to push for accountability at the highest levels. The tenor throughout is that what residents need most is dependable staffing, transparent communication, a clean and safe environment, and leadership that is present and responsive when issues arise.
In sum, the collection paints a stark portrait of a facility where many families feel their loved ones are not receiving the respectful, attentive, and safe care they deserve. The stories converge on several consistent themes: chronic understaffing that leaves caregivers stretched thin; inconsistent or absent communication from management; a physical environment that appears neglected and unsafe; and a fear that neglect or improper handling could lead to serious harm. While a few positive notes about therapy and some staff members emerge, they do not fully counterbalance the prevailing concerns about daily care, safety, and accountability. For anyone considering this facility, these accounts emphasize the importance of thorough, ongoing oversight, vigilant advocacy, and clear, proactive communication with administrators, caregivers, and regulators to safeguard a loved one's wellbeing.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Watertown International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Carthage Center for Rehabilitation and Nursing in Carthage, NY is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
Residents can enjoy the convenience of on-site amenities such as a beauty salon, computer center, gaming room, small library, and fitness room. They can also take advantage of the community-operated transportation to run errands or attend appointments. The outdoor space and garden provide a peaceful setting for relaxation and activities.
The dining experience at Carthage Center is restaurant-style, with special dietary restrictions accommodated. Meal preparation and service are provided, along with assistance with diabetes management and medication management.
Care services include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. A mental wellness program is available to support residents' emotional well-being. Transportation arrangements are made for non-medical purposes as well as to doctors' appointments.
In terms of nearby amenities, there are three parks, two pharmacies, three physicians' offices, seven restaurants, and five places of worship in close proximity to the community. Additionally, three hospitals are located nearby for any medical emergencies or specialized care needs.
Overall, Carthage Center for Rehabilitation and Nursing offers a comprehensive array of amenities and care services in a comfortable environment that promotes both physical and mental well-being.
Carthage Center For Rehabilitation And Nursing is located at 1045 West Street, Carthage, NY 13619 in Lewis County, New York
Carthage Center For Rehabilitation And Nursing on seniors.fyi includes 5 photos including images showing landscaping, deck, caregiver, kitchen, coffee station, assistance, physical therapy, rehabilitation, and more.
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