Ontario Center For Rehabilitation And Healthcare in Canandaigua, NY
Save3062 County Complex Drive, Canandaigua, NY 14424
For more information about senior living options: (844) 490-3973
The facility is clean and well maintained, and the staff are extremely understanding and go above and beyond for families. The staff are amazing and provide exemplary care. The warmth of the facility feels family-like, and the nurses take excellent care of residents. Ontario Center is an amazing facility with dedicated staff and strong care. The nurses are outstanding and respond instantly to residents' needs. The activity department is fantastic and brightens residents' days. The facility is well run, with caring and knowledgeable staff, providing a great experience. The staff are friendly and provide a great overall experience. The staff provide a warm and caring environment, devoted to both patients and their families. My grandmother had a very good experience here and would recommend it to others.
They describe the facility as filthy and poorly maintained. They say residents are neglected and left in soiled conditions, with wounds and incontinence not properly cared for. They report staff are slow to respond and frequently distracted by phones or screens. They allege dehydration, missed infections, and inadequate medical monitoring during rehab. They claim calls for assistance go unanswered and families are not informed about incidents. They cite chronic understaffing and high turnover that compromise patient safety. They note pervasive odors of urine and overall unsanitary conditions. They accuse management of poor communication and failure to enforce basic hygiene and safety protocols.Ontario Center for Rehabilitation and Healthcare in Canandaigua is best suited for families seeking a rehab-focused stay where the main value lies in therapy services and a structured activity program, with the understanding that daily caregiving quality may vary. The rehab pipeline and therapy teams are repeatedly cited as the strongest assets, and several reviews describe a warm, family-like environment and engaging activities that help residents stay connected and motivated. For families prioritizing measurable recovery gains through PT/OT and a supportive, if imperfect, atmosphere, this center can deliver noticeable progress during a defined rehab window.
Conversely, those who need consistently vigilant nursing care should consider alternatives. A pattern of neglectful or delayed responses, cleanliness lapses, and odor issues appears across many accounts, sometimes paired with rough handling and insufficient supervision. Bed safety concerns, residents left wet or unattended, and inconsistent communication with families surface in multiple anecdotes. For anyone unable to supervise daily or who requires reliable around-the-clock monitoring, the risk of unmet needs and lost trust is significant enough to warrant looking elsewhere. In short, this community is not ideal for highly frail or cognitively impaired residents without robust family oversight.
The most convincing upside - the rehab staff - does offset some of the core drawbacks, but not enough to neutralize them. Therapists and rehab-focused personnel are praised for competence and dedication, and the program can help patients regain strength and function when a stable routine exists. Some reviewers also describe genuinely caring nurses and a facility that, on balance, can feel welcoming and well-maintained. Yet these strengths are undermined by chronic understaffing, high turnover, and inconsistent day-to-day care, so the gains from therapy can be squandered by insufficient assistance, slow responses, or hygiene breaches.
For families weighing admission, practical precautions matter as much as clinical outcomes. Before committing, insist on current staffing metrics by shift, including the number of CNAs, LPNs, and RNs on duty, plus a clear 24/7 contact plan. Request direct introductions to the wound care team and the rehab team, and observe how aides respond to call lights during a visit. Examine room cleanliness, linen turnover, and bed safety features such as rails and alarms. Probe meal quality and service reliability, and obtain a transparent incident-reporting practice to verify that concerns are promptly documented and communicated. If possible, speak with several residents and family members across different shifts to gauge consistency rather than isolated impressions.
The overall reading is a mixed one: some residents experience a capable, even warm, rehab environment with meaningful social and therapeutic engagement; others endure frequent, troubling lapses in basic daily care. The facility can feel surprisingly well-kept and supportive on one visit, while another visit might illustrate persistent gaps in nursing coverage and housekeeping. The decisive factor is whether the incoming resident's needs align with a rehab-first model and whether family members can and will stay closely involved to bridge the gap between therapy gains and daily caregiving realities. For those who can, Ontario Center can be a viable option; for those seeking steady, comprehensive daily care with minimal risk of neglect, alternatives should be pursued.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Ontario Center for Rehabilitation and Healthcare in Canandaigua, NY is a well-appointed assisted living community that offers a range of amenities and care services to meet the needs of its residents. This community ensures that residents have access to all the comforts and conveniences they need to live a fulfilling and independent lifestyle.
Amenities include a beauty salon, where residents can pamper themselves and enhance their appearance. The availability of cable or satellite TV allows residents to stay entertained and connected with the outside world. Community-operated transportation is provided, offering convenient mobility for outings and appointments.
For those who enjoy staying connected digitally, there is a computer center equipped with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining, ensuring that residents can enjoy delicious meals prepared by professional chefs. Special dietary restrictions can also be accommodated.
The Ontario Center for Rehabilitation and Healthcare provides various recreational spaces such as a fitness room, gaming room, small library, and outdoor garden area. These spaces encourage physical activity, social interaction, relaxation, and leisure pursuits.
To ensure a hassle-free transition into the community, move-in coordination services are offered. Housekeeping services maintain cleanliness and tidiness within each resident's fully furnished living space. Private bathrooms provide convenience and privacy.
Residents' wellness is prioritized through the provision of mental wellness programs, wellness centers, and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to help residents stay on track with their healthcare regimen.
Transportation arrangements are made both for non-medical purposes as well as transportation to doctors' appointments. Additionally, nearby amenities include two cafes for social gatherings or outings with friends or family members. There are also parks for outdoor excursions.
With 15 physicians nearby along with six pharmacies, medical care is easily accessible. In case of emergencies or specialized treatments, seven hospitals are located in close proximity to the community.
Overall, the Ontario Center for Rehabilitation and Healthcare in Canandaigua, NY provides a comfortable, supportive, and engaging environment, offering a range of amenities and care services to cater to the diverse needs of its residents.
Ontario Center For Rehabilitation And Healthcare is located at 3062 County Complex Drive, Canandaigua, NY 14424 in Ontario County, New York
Ontario Center For Rehabilitation And Healthcare on seniors.fyi includes 5 photos including images showing bedroom, physical therapy, rehabilitation, assistance, healthcare, exterior, building, grass, and more.
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