Ontario Center For Rehabilitation And Healthcare

Pros

• The rehabilitation program at Ontario Center is praised for its effectiveness in helping patients recover.
• Many residents appreciate the friendly and willing staff who provide constant care and support.
• The facility offers a wide range of engaging activities that keep residents busy and happy, such as bingo, musical events, and arts and crafts.
• Family members feel reassured knowing that their loved ones receive attentive care, especially during difficult days.
• Special celebrations throughout the year create a festive atmosphere that enhances residents' experiences.
• The recent improvements in food quality have been positively noted by families visiting during special events.
• Some family members find comfort in knowing their relatives have access to therapy animals like the visiting rabbit named "Romeo."

Cons

• The facility is significantly understaffed, resulting in inadequate physical care for patients.
• Cleanliness is sadly lacking, and food often arrives cold to the patients.
• Limited visitation hours make it difficult for families to evaluate their loved ones' conditions.
• Concerns raised via phone calls go unanswered by the staff.
• A resident was transferred multiple times due to problems with roommates, reflecting poor management of accommodations.
• Rehabilitation services were criticized as ineffective and poorly executed by the staff.
• The review noted a troubling lack of notification about a resident's deterioration in health status.
• One review mentions experiencing rampant COVID outbreaks at the facility, leading to additional suffering for residents.
• There is a perception that some of the therapists are lazy and not adequately engaged in providing care.
• High turnover rates among staff contribute to instability and anxiety for residents who need consistent care and support.

Review

The experiences shared by families regarding their loved ones in the Ontario Center showcase a complex picture of care, rehabilitation, and challenges faced in a nursing and rehabilitation facility. While there are shining moments of positive interaction and gratitude towards specific staff members, concerns regarding staffing levels, cleanliness, and communication profoundly echo throughout the reviews.

One common theme among the reviews is the apparent understaffing at the facility. Families have reported that their loved ones often struggle to receive timely assistance from staff members when needed. This lack of personnel not only exacerbates anxiety for patients but also places undue stress on those family members who wish to ensure that their relatives receive adequate care. A husband noted that his spouse benefitted from a great rehab program; however, he felt let down by the general state of staffing. With frequent moves between semi-private rooms due to problematic roommate situations adding another layer of instability, it raises concerns about how effectively residents can settle into their environments.

Communication also appears to be a significant issue within the Ontario Center. The experience described regarding a mother-in-law’s decline during her stay highlights this challenge starkly—families felt uninformed as conditions worsened without any new plans communicated by the staff. Limited visitation restrictions further complicate this issue, making it difficult for families to gauge actual health progress or setbacks while being physically distanced. When relatives finally do engage with healthcare providers, they often find themselves advocating assertively for basic medical assessments like checking for urinary tract infections.

While some family members expressed significant dissatisfaction with care quality due to inadequate physical support and unsatisfactory eating conditions—such as cold food arriving late—there remains a bright spot in therapy services offered at Ontario County Health's rehabilitation program. Despite complaints about understaffed services hindering routine care procedures, some feedback points directly toward positive interactions with physical therapists hailed as competent and attentive. However, these pockets of praise were overshadowed by grave concerns related to overall patient safety during outbreaks like COVID-19—the virus spread quickly at one point while residents were quarantined together in uncomfortable circumstances.

In contrast to more critical evaluations stands a consistent commendation for select staff and facilities within Ontario Center itself. For families who have experienced long-term placements—such as those with grandmothers residing in the center—there seems to be greater satisfaction regarding interactions where caregivers went above and beyond typical responsibilities. Personal anecdotes illustrate how certain nurses exemplified empathetic care while managing complex health issues such as dementia compounded with mental health challenges like bipolar disorder.

Activities provided for residents further enhance aspects of life at Ontario Center according to some reviewers’ perspectives—they appreciated organized events such as bingo sessions, worship services, musical entertainment, themed celebrations for holidays like Halloween or Christmas—even visits from therapy animals bring moments of joy into everyday routines. However, amidst these uplifting elements exists concern over high turnover rates amongst staff members which leaves many residents feeling a sense of instability—a crucial factor when considering continuity and comfort critical in eldercare settings.

Overall, both praises and critiques characterize life at Ontario Center: It is evident that while substantial efforts exist toward creating enriching resident experiences through activities and dedicated personnel amidst challenges presented by limited staffing resources coupled with communication gaps remain hurdles needing attention reformative practices might help usher meaningful improvements down the line for both patients seeking rehabilitative success and families longing for peace surrounding their loved ones' well-being.

Restaurants

• Applebee's (1.6 miles)
• Charlie Riedel's Fast Food (1.8 miles)
• Taco Bell (1.9 miles)
• Peppers Deli & Pasta (2.1 miles)
• Laguna Grande (2.1 miles)
• Three Huskies Brewing (2.2 miles)
• Chipotle Mexican Grill (2.2 miles)

Theaters

• Canandaigua Theatres (1.7 miles)

Pharmacies

• Wegmans (2.2 miles)
• Rite Aid (2.5 miles)
• Walgreens (2.8 miles)
• Medicine Shoppe (3.6 miles)
• Rite Aid (4.2 miles)
• Top's Markets (4.4 miles)
• Red Jacket Pharmacy (5.3 miles)

Cafes

• Starbucks (2.6 miles)
• Tim Hortons (4.2 miles)
• Finger Lakes Coffee Roasters (9.5 miles)
• Tim Hortons (10.9 miles)

Parks

• Kershaw Park (2.8 miles)
• Sonnenberg Gardens & Mansion State Historic Park (3.1 miles)
• Farmbrook Park (7.9 miles)
• Onanda Park (8.8 miles)

Hospitals

• Jefferson Memorial Park In Canandaigua (3 miles)
• Canandaigua VA Medical Center (3.1 miles)
• F F Thompson Hospital (3.9 miles)
• Thompson Hospital Emergency Department (3.9 miles)
• Constellation Center for Health (4 miles)
• Canandaigua Surgical Care (4.1 miles)
• Strong Memorial Hosp-Pulmonary (4.1 miles)

Physicians

• Canandaigua Orthopaedic Associates PC (3.2 miles)
• Lakeside Ent (3.8 miles)
• Canandaigua Orthopaedic Associates, PC (3.8 miles)
• Naples Valley Family Practice (3.8 miles)
• Canandaigua Medical Group PC (3.9 miles)
• Sands Cancer Center (4 miles)
• Finger Lakes Cardiology Associates (4 miles)

Transportation

• Canandaigua Airport (IUA) (5.6 miles)

Places of Worship

• First Baptist Church (6.7 miles)
• New Hope Bible Church (9.5 miles)
• The Sacred Grove (10.8 miles)