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Ontario Center For Rehabilitation And Healthcare in Canandaigua, NY

Ontario Center For Rehabilitation And Healthcare is a nursing home community in Canandaigua, NY.

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Ontario Center For Rehabilitation And Healthcare in Canandaigua, NY

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3062 County Complex Drive, Canandaigua, NY 14424

For more information about senior living options: (866) 208-4318

3.4 from 113 reviews
5 stars
60
4 stars
9
3 stars
1
2 stars
3
1 stars
40

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2021

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Overall Review of Ontario Center For Rehabilitation And Healthcare

common 14 reviews mention this

Kind, responsive staff is a draw

Many residents and families describe staff as kind, friendly, and responsive to needs.

Across multiple reviews, people emphasize staff members being polite, understanding, and attentive—often going out of their way to help. Several reviewers also call out specific moments where communication felt supportive, including nurses answering questions and caregivers assisting with day-to-day concerns. A few families describe the atmosphere as warm and family-like, and connect that feeling of support to how comfortable their loved one seemed.

caveat 22 reviews mention this

Care concerns and neglect complaints

A recurring set of reviews raises serious concerns about neglect, unsafe conditions, and slow response to basic needs.

A large portion of negative feedback focuses on care falling short of what families expected—describing missed call-bells, delays in getting help, and inadequate attention to hygiene and comfort. Multiple reviewers report incidents tied to safety and supervision, including falls and situations where they felt urgent needs weren’t handled promptly. Some reviews also describe residents being left in poor conditions (such as being left dirty or uncomfortable) for extended periods, sometimes alongside claims of understaffing or limited coverage.

caveat 15 reviews mention this

Cleanliness and odor drive complaints

Several reviews mention strong cleanliness problems, including odors and dirty rooms or linens.

Cleanliness is a frequent theme in the negative reviews. Families describe rooms, bathrooms, or linens as dirty, and several specifically cite persistent urine-related odors. Others mention issues like waste left behind or inadequate cleaning timing, with reviewers describing moments when they had to request cleaning repeatedly or step in themselves.

common 3 reviews mention this

Activities help residents stay engaged

Reviews also describe activities that keep residents engaged, including social and faith-based options.

Some families highlight structured engagement, such as bingo, musical events, movies, crafts, and worship-related activities. One review describes a resident participating in crafts and Bible studies and making friends, framing it as a meaningful change in day-to-day life. Another emphasizes an active calendar with community events and the way staff tries to keep residents busy and supported during off days.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 98 resident community capacity 98 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Applebee's (1.6 miles)
  • Charlie Riedel's Fast Food (1.8 miles)
  • Taco Bell (1.9 miles)
  • Peppers Deli & Pasta (2.1 miles)
  • Laguna Grande (2.1 miles)
  • Three Huskies Brewing (2.2 miles)
  • Chipotle Mexican Grill (2.2 miles)

Theaters

  • Canandaigua Theatres (1.7 miles)

Pharmacies

  • Wegmans (2.2 miles)
  • Rite Aid (2.5 miles)
  • Walgreens (2.8 miles)
  • Medicine Shoppe (3.6 miles)
  • Rite Aid (4.2 miles)
  • Top's Markets (4.4 miles)
  • Red Jacket Pharmacy (5.3 miles)

Cafes

  • Starbucks (2.6 miles)
  • Tim Hortons (4.2 miles)
  • Finger Lakes Coffee Roasters (9.5 miles)
  • Tim Hortons (10.9 miles)

Parks

  • Kershaw Park (2.8 miles)
  • Sonnenberg Gardens & Mansion State Historic Park (3.1 miles)
  • Farmbrook Park (7.9 miles)
  • Onanda Park (8.8 miles)

Hospitals

  • Jefferson Memorial Park In Canandaigua (3 miles)
  • Canandaigua VA Medical Center (3.1 miles)
  • F F Thompson Hospital (3.9 miles)
  • Thompson Hospital Emergency Department (3.9 miles)
  • Constellation Center for Health (4 miles)
  • Canandaigua Surgical Care (4.1 miles)
  • Strong Memorial Hosp-Pulmonary (4.1 miles)

Physicians

  • Canandaigua Orthopaedic Associates PC (3.2 miles)
  • Lakeside Ent (3.8 miles)
  • Canandaigua Orthopaedic Associates, PC (3.8 miles)
  • Naples Valley Family Practice (3.8 miles)
  • Canandaigua Medical Group PC (3.9 miles)
  • Sands Cancer Center (4 miles)
  • Finger Lakes Cardiology Associates (4 miles)

Transportation

  • Canandaigua Airport (IUA) (5.6 miles)

Places of Worship

  • First Baptist Church (6.7 miles)
  • New Hope Bible Church (9.5 miles)
  • The Sacred Grove (10.8 miles)

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