Ontario Center

Pros

• The rehabilitation program at Ontario Center is highly regarded, with effective therapy services that help residents regain their strength.
• One reviewer appreciates the constant care provided to their grandmother and notes that most staff members are friendly and willing to assist as needed.
• The facility offers a variety of engaging activities for residents, such as bingo, musical events, and arts and crafts, which helps keep them busy and happy.
• Residents receive notifications when they have an off day, demonstrating attentive care from the staff.
• A family member expresses satisfaction with the food served during special events, especially after improvements made by the new cooking staff.
• The facility has a therapy rabbit named "Romeo" that visits frequently, contributing positively to the residents' experience.
• Special celebrations like summer festivities and holiday events provide residents and their families opportunities to connect and enjoy time together.

Cons

• The facility is significantly understaffed, leading to inadequate physical care for patients.
• Cleanliness in the facility is lacking, and food often arrives cold.
• Communication with staff is poor, as phone calls with concerns go unanswered.
• Residents have experienced multiple room changes due to roommate problems.
• There was a lack of notification regarding the deterioration of residents' health and no new plans were communicated by staff when needed.
• Rehabilitation services were deemed unsatisfactory, with complaints about the therapists being described as lazy.
• Limited visitation hours make it difficult for families to evaluate their loved ones' condition.
• A COVID outbreak negatively impacted residents' experience and extended their stay unnecessarily due to quarantine measures.
• High staff turnover creates instability and inconsistency in care for the residents.

Review

The Ontario Center, a rehabilitation and long-term care facility, has garnered a range of feedback from families regarding the quality of care and overall environment experienced by their loved ones. While some reviews highlight positive experiences related to specific amenities and staff interactions, others express significant concerns about understaffing, communication issues, and overall patient care. This mixed bag of perspectives paints a complex picture of what one might expect when placing a family member in this facility.

One recurring theme in the reviews is the apparent lack of adequate staffing. Many families reported experiencing difficulties with timely assistance for their loved ones. One reviewer noted that despite the great rehab program available, there were instances when their husband couldn’t receive necessary help due to staff shortages—an issue many facilities are currently facing. Another review echoed this sentiment by stating that while physical therapy proved effective in helping a patient recover, the general state of inadequate staffing led to poor physical care and cleanliness throughout the facility. The difficulty in communication was also mentioned; phone calls addressing concerns often went unanswered, leaving families feeling neglected.

Roommate situations have been another source of frustration for some residents. A family member expressed dissatisfaction over frequent moves involving their loved one due to roommate conflicts within semi-private rooms. Such instability can be particularly distressing for patients who may already be vulnerable due to health issues or recovery processes. The challenges regarding these living arrangements highlight the importance of careful consideration in assigning roommates based on compatibility and needs.

Despite these challenges, several reviewers praised aspects of the Ontario Center's service. A granddaughter shared her relief at finding that her grandmother had received "great care" during her two-year stay at the facility. The positive experiences highlighted friendly staff members who went above and beyond to ensure comfort and well-being for residents struggling with mental health issues such as bipolar disorder and dementia. Additionally, recreational activities such as bingo, musical events, movie nights, and church services provided engaging opportunities for social interaction among residents—fostering a sense of community.

In contrast to negative impressions regarding staffing frustrations, many families recognized improvements brought on by recent changes within the cooking staff. With new culinary personnel onboarded, special events like holiday celebrations were noted to feature improved food quality—a welcome change among anxious family members concerned about nutritional value during stays in rehab or long-term care settings.

Finally, while some families expressed immense gratitude for specific aspects of care provided at Ontario Center—including activities designed to keep residents engaged—the high turnover rate among staff remains troubling for many caregivers who worry about continuity within patient relationships. They cite how constant changes can impact residents’ sense of stability during challenging times; emotional connections between caregivers and patients are vital components in ensuring effective care delivey.

Overall, experiences with Ontario Center reveal both commendable efforts made by certain staff members alongside significant operational challenges faced by many modern healthcare facilities today—including understaffing and inconsistent communication practices—that ultimately need ongoing attention to enhance overall resident satisfaction further down the line.

This part of Canandaigua, New York, offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby, such as Applebee's, Pepper Deli & Pasta, and Laguna Grande, residents can enjoy dining out with friends and family. Additionally, there are pharmacies like Wegmans and Rite Aid in close proximity for convenient access to medication and healthcare supplies. The area also boasts beautiful parks like Kershaw Park and Sonnenberg Gardens & Mansion State Historic Park, providing opportunities for leisurely walks and outdoor activities. For medical care, there are reputable hospitals such as F F Thompson Hospital and Canandaigua VA Medical Center nearby. Places of worship like the First Baptist Church offer spiritual support and community engagement for seniors seeking a sense of belonging. Overall, this part of Canandaigua presents a well-rounded environment for senior living with a mix of conveniences, recreational options, and healthcare facilities.

Restaurants

• Applebee's (1.6 miles)
• Charlie Riedel's Fast Food (1.8 miles)
• Taco Bell (1.9 miles)
• Peppers Deli & Pasta (2.1 miles)
• Laguna Grande (2.1 miles)
• Three Huskies Brewing (2.2 miles)
• Chipotle Mexican Grill (2.2 miles)

Theaters

• Canandaigua Theatres (1.7 miles)

Pharmacies

• Wegmans (2.2 miles)
• Rite Aid (2.5 miles)
• Walgreens (2.8 miles)
• Medicine Shoppe (3.6 miles)
• Rite Aid (4.2 miles)
• Top's Markets (4.4 miles)
• Red Jacket Pharmacy (5.3 miles)

Cafes

• Starbucks (2.6 miles)
• Tim Hortons (4.2 miles)
• Finger Lakes Coffee Roasters (9.5 miles)
• Tim Hortons (10.9 miles)

Parks

• Kershaw Park (2.8 miles)
• Sonnenberg Gardens & Mansion State Historic Park (3.1 miles)
• Farmbrook Park (7.9 miles)
• Onanda Park (8.8 miles)

Hospitals

• Jefferson Memorial Park In Canandaigua (3 miles)
• Canandaigua VA Medical Center (3.1 miles)
• F F Thompson Hospital (3.9 miles)
• Thompson Hospital Emergency Department (3.9 miles)
• Constellation Center for Health (4 miles)
• Canandaigua Surgical Care (4.1 miles)
• Strong Memorial Hosp-Pulmonary (4.1 miles)

Physicians

• Canandaigua Orthopaedic Associates PC (3.2 miles)
• Lakeside Ent (3.8 miles)
• Canandaigua Orthopaedic Associates, PC (3.8 miles)
• Naples Valley Family Practice (3.8 miles)
• Canandaigua Medical Group PC (3.9 miles)
• Sands Cancer Center (4 miles)
• Finger Lakes Cardiology Associates (4 miles)

Transportation

• Canandaigua Airport (IUA) (5.6 miles)

Places of Worship

• First Baptist Church (6.7 miles)
• New Hope Bible Church (9.5 miles)
• The Sacred Grove (10.8 miles)