St Catherine Laboure Health Care Center
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2157 Main Street, Buffalo, NY 14214
For more information about senior living options: (844) 490-3973
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The reviewer would give the facility five stars. The team of professionals cared for the mother in a very caring and professional manner. The team addressed all of the mother's concerns as well as those of her daughters. The food was accommodating to the mother's dietary needs. When the mother's stay was complete, she was healthy and prepared to return home. The family appreciated the care that was provided for their mother. The environment was described as awesome, with staff who were kind, courteous, and very knowledgeable.
The facility is described as incompetent in staffing and abusive in attitude toward residents. It is a dirty facility with floors, bathrooms, and overall cleanliness not adequately maintained. Food quality is poor and meals do not stay warm, affected by cold air. Staff are lazy and inattentive; call lights go unanswered and assistance is slow. Medication handling is unsafe, with medicines left in rooms unattended. Care claims are dishonest (e.g., baths not given) and discharge instructions are unclear. Security incidents include staff or security personnel insulting residents, with no satisfactory follow-up. Management and administration are rude and unresponsive, allowing staff to mistreat residents. Residents develop sores or neglect-related issues, and concerns are not adequately addressed. Discharge planning is chaotic, with questions about discharge left unanswered. The overall environment conveys neglect and poor treatment, prompting calls for authorities or legal action.A flood of recent reviews paints a complicated, often troubling picture of this facility, with many family members and former patients voicing serious concerns about safety, care quality, and the day-to-day environment. Across multiple accounts, the common thread is not a single issue but a pattern of problems that range from medical management and staffing to communication, behavior, and cleanliness. Several reviewers describe experiences that left them anxious, frustrated, or outraged, while a smaller number recount more positive interactions and outcomes. Taken together, the narratives suggest a facility that struggles with consistency and accountability, even as some individuals report competent, compassionate care in specific cases.
Several reviews center on alarming gaps in medical care and decision-making. One account comes from a deeply involved RN with three and a half decades of experience who served as a power of attorney for a friend in the facility. That reviewer encountered what they called an "incompetent" answer when asked why a friend was prescribed a high-dose statin (40 mg) despite the friend's normal LDL levels. The implication is that decisions around medications were not well justified or thoroughly explained. Other medical concerns are more striking: an allegedly wrong insertion of a tube and a long, drawn-out process to involve a surgeon or radiology professional, suggesting serious delays and potential missteps in procedures meant to be standard or urgent. The same reviewer notes that the patient should have been discharged long before, signaling possible prolonged stays that were not medically warranted.
Visitation and access issues contribute to the sense that patient advocacy and family involvement were not adequately supported. In one account, a late-night call at 3:10 a.m. about whether the family member was watching a game reveals an abrupt, unsettling moment in care, followed by a claim that the patient took a drug (Valium) and that the family could not be seen by the patient. The reviewer recalls being told they were "the last one with him," and voices a strong feeling of being penalized for speaking up or seeking information. The sense of being punished or excluded in a crisis is described as part of a broader pattern of communication gaps and perceived lack of transparency.
Staffing and professionalism emerge as major sources of frustration. Multiple reviews condemn "incompetent staffing," "verbal abuse," and a general sense that some workers lack empathy, attention, or accountability. One reviewer explicitly calls the staff "lazy" and notes a persistent attitude problem among caregivers. Complaints extend to the top levels of management and administration, with comments about managers and supervisors who do not adequately address concerns, fail to respond to complaints, or permit a culture where call lights go unanswered and medications are left unattended. There are vivid anecdotes of staff speaking about residents in ways that feel disrespectful, and of facilities where the ethics of care appear compromised by inattention or poor oversight. The overall impression is of a system where some employees do not consistently meet the standard of care families expect or deserve.
Cleanliness, warmth, and basic patient comfort are recurring themes as well. Reviewers describe a dirty facility with housekeeping shortcomings, unclean bathrooms, and floors not being properly maintained. Cold or poorly kept food is mentioned, along with complaints that meals do not stay warm, reducing patient comfort and nutrition. Several accounts emphasize delays in assistance with daily needs and a general sense that the environment does not reflect a patient-centered culture. The combination of dirty spaces, inconsistent hygiene, and intermittent warmth in meals reinforces the sense that the physical environment may undermine recovery and well-being.
Discharge processes and continuity of care are also criticized in some narratives. One reviewer speaks of a discharge note that inappropriately shifts responsibility to text communications, with a demand that the patient receive a thorough discussion about discharge in person. The frustration surrounding discharge planning - whether due to delays, miscommunication, or staffing constraints - adds to the sense that the patient and family's navigation of the care journey is fraught with barriers. The difficulty of coordinating care at a critical transition point is a recurring concern for several writers.
Amid the many negative reports, there are a few voices of praise that remind readers that positive experiences do exist within the facility. One reviewer writes glowingly of a mother's rehabilitation stay, describing professional, caring staff and a responsive team that addressed both the patient's and the family's concerns. The same narrative notes that dietary accommodations were appropriate for specific medical needs, and that the patient was discharged in a healthier state than when admitted. Another account highlights a teammate-like impression of "awesome staff and environment," with compliments to the kindness, courtesy, and knowledge of the care team. These positive experiences show that the facility can deliver solid, compassionate care when everything aligns, though such instances appear to be less common in the collective set of reviews.
Overall, the collection of reviews presents a facility grappling with inconsistent care quality and a spectrum of experiences that range from commendable to concerning. The most recurring themes are concerns about safety and medical decision-making, difficulty with communication and family involvement, perceived lapses in professionalism and staffing, and environmental conditions that may impede comfort and recovery. While there are instances of excellent care and supportive staff, the prevailing impression conveyed by these accounts is that several aspects of care - especially around staffing support, clear communication, timely procedures, and a clean, welcoming environment - need attention and improvement to ensure every patient receives reliable, compassionate, and competent treatment.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Catherine Laboure Health Care Center in Buffalo, NY is a senior living community that offers a wide range of amenities and care services to meet the needs of its residents. The center provides a comfortable and convenient living environment with fully furnished apartments that include private bathrooms and cable or satellite TV. Residents can enjoy delicious meals in the restaurant-style dining room, or they can prepare their own meals in the kitchenette available in each apartment.
The community is equipped with various facilities to promote wellness and social engagement. There is a beauty salon where residents can get pampered, as well as a fitness room for exercise and physical activities. A computer center is available for those who want to stay connected, while a small library offers a quiet space for reading and relaxation. For entertainment purposes, there is a gaming room and scheduled daily activities organized by the staff.
Transportation arrangement services are provided for non-medical purposes such as shopping trips or planned day trips. Additionally, transportation to doctors' appointments can be arranged for residents who need assistance. St Catherine Laboure Health Care Center also has an on-site wellness center where residents can access mental wellness programs and receive support from 24-hour supervision.
The community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and places of worship. This ensures that residents have easy access to essential services and opportunities for recreation outside of the community.
Overall, St Catherine Laboure Health Care Center offers an enriching assisted living experience with an array of amenities and care services that prioritize the comfort, well-being, and independence of its residents.
St Catherine Laboure Health Care Center is located at 2157 Main Street, Buffalo, NY 14214 in Erie County, New York
St Catherine Laboure Health Care Center on seniors.fyi includes 3 photos including images showing interior, bedroom, healthcare, dining, and more.
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