Humboldt House Rehabilitation And Nursing Center

Pros

• The rooms have improved significantly in cleanliness, with an estimated 85% enhancement compared to last year.
• The professional staff is described as top-notch, showing dedication to improving residents' quality of life.
• Staff members are noted for being extremely kind and professional towards residents.
• Residents are now dressed in regular clothes instead of hospital gowns, reflecting better care.
• Positive interactions with staff have been reported by family members visiting their loved ones.
• There are fun activities available for residents, contributing to their engagement and enjoyment.
• Some visitors appreciate the outdoor gazebo as a pleasant spot for conversations with their relatives during warmer months.

Cons

• The nursing home mistreats clients and serves food that is cold.
• Bathrooms on the 4th floor lack locks, leading to privacy concerns.
• The facility is outdated, with dirty rooms and inadequate bathroom supplies.
• There are reports of bed bug and mouse infestations within the building.
• Staff is described as rude, unresponsive to call bells, and often loitering instead of attending to residents' needs.
• Medical care at the site is poor, with inadequate attention given to resident health issues like bed sores.
• The facility has a persistent odor of urine and blood, indicating cleanliness issues.
• Residents struggle with inconsistent access to their phones due to unpaid bills by the facility.
• Personal belongings of residents frequently go missing or are misplaced.
• The overall atmosphere is described as unsafe, neglectful, and lacking in compassion for residents' well-being.

Review

The reviews for Humboldt House, a nursing and rehabilitation facility, present a stark dichotomy of experiences that can only be described as polarizing. On one side, there are voices praising the cleanliness of the establishment and applauding the professional and friendly demeanor of the staff. Some family members express relief at significant improvements since their loved ones were admitted; they note that patients are now dressed in regular clothes rather than hospital gowns, and they appreciate the effort to enhance the quality of life through better room conditions and varied activities for residents. Positive remarks also extend to specific staff members who show genuine care for the patients, offering engaging activities and even spiritual visits from pastors. This perspective emphasizes that there have been positive changes attributed to new staff working diligently to foster a healthier environment for residents.

Contrasting sharply with these favorable accounts is an overwhelming number of negative reports highlighting systemic issues within Humboldt House. Many reviewers recounted alarmingly poor living conditions marked by unsanitary bathrooms lacking basic supplies like soap, tissue, and paper towels. Reports of shared bathrooms without locks raise serious concerns regarding privacy and safety for both male and female residents on the same floor. The atmosphere described by numerous families is one steeped in neglect; complaints about outdated furnishings, pervasive odors reminiscent of urine or worse, infestations of bed bugs and mice are disturbingly common. Food quality is another repeated grievance—many feel it unfit even for pets—and overall nutritional standards seem abysmally low.

A recurrent theme in several reviews underscores inadequate medical attention received by residents. Families document tales of neglect leading to severe health issues such as bedsores that worsened due to lack of appropriate care or timely intervention when needed. It has been noted that many staff may be overwhelmed due to being overstretched—insufficient numbers relative to the resident population appear to contribute significantly to these problems. Critics argue this creates an unsafe environment where advocacy for better treatment can result in retaliation against both patient advocates and their loved ones.

Amongst these dissenting accounts, some users expressed profound disappointment with administrative communication—or lack thereof—including efforts made in attempting to discuss grievances with management going unacknowledged. A particularly troubling aspect reported was how calls for assistance were met either with promises not followed through or inadequate responses from staff when immediate help was sought by residents unable to maneuver their call bells effectively.

Visiting relatives also reported feeling distressed witnessing their loved ones’ deteriorating conditions during visits spaced out over several months or longer intervals. The emotional toll appears heavy as families recount instances where necessary supplies like personal phones remained unfunded despite being previously arranged through personal funds, contributing further to isolation felt by those residing within the facility’s walls.

Amidst all this turmoil lie poignant warnings from those who urge potential clients seeking care options elsewhere: testimonies offer stark rebuttals against any notion that Humboldt House could serve adequately as a safe haven for seniors requiring essential care support services—those who love their relatives are urged firmly not only by individual stories but collectively against placing any vulnerable person under its current operational model. Overall, while positive narratives exist about Humboldt House’s transformation efforts undertaken under new management, grave concerns voiced from multiple angles cannot be overlooked nor dismissed lightly regarding patient welfare within its confines – painting an unsettling picture fraught with contention over care standards deserving urgent attention.

Hospitals

• Erie County Medical Center (0.9 miles)
• John R Oishei Children's Hospital (1.7 miles)
• Roswell Park Cancer Institute (1.8 miles)
• Mercy Hospital Operating Room (5.4 miles)

Physicians

• 50 Gate Circle (1.1 miles)
• Ross Eye Institute (1.5 miles)
• Jericho Road Community Health Center (2.3 miles)
• The Evergreen Exchange (2.6 miles)
• Urban Family Practice (2.6 miles)
• Primary Care Of WNY Primary Care Of Western New York Kenmore (2.9 miles)
• Kenmore Family Medicine (4.1 miles)

Pharmacies

• Rite Aid (1.3 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.4 miles)
• Top's Markets (2.4 miles)

Restaurants

• Jack Rabbit (1.5 miles)
• Anchor Bar (1.6 miles)
• The Foundry Lounge (2.3 miles)
• Betty's Restaurant (2.3 miles)
• Club Marcella (2.4 miles)
• Big Ditch Brewing Company (2.6 miles)
• Sinatra's Restaurant (2.6 miles)

Cafes

• Tim Hortons (2 miles)
• Wegmans Food Markets (2.1 miles)
• Starbucks (2.7 miles)
• Tim Hortons (3.7 miles)
• Tim Hortons (4.6 miles)
• Starbucks (5.5 miles)
• Panera Bread (5.6 miles)

Places of Worship

• Saint John Gualbert Catholic Church & Diocesan Shrine (2.9 miles)

Parks

• Delaware Park Marcy Casino (3 miles)
• Wilkeson Pointe (3.8 miles)
• South Long Park (5.5 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (4.4 miles)
• AMC Maple Ridge 8 (5.4 miles)