Four Seasons Nursing and Rehab Center

Pros

• The facility provided excellent care for his grandfather, going above and beyond to ensure his comfort and convenience.
• The accommodations were incredibly clean and well-organized, and the staff and nurses were welcoming.
• The environment was clean and the staff were friendly.
• The nurse was great.
• All the professionals at Four Seasons Rehab Center have been very kind and knowledgeable.
• The facility is very clean and family-oriented, and the team is awesome.
• The front desk staff were pleasant and informative, and the atmosphere was warm and welcoming.
• They provide timely care, including dialysis and rehabilitation services, and keep families updated.

Cons

• The reviewer calls the facility despicable with highly incompetent staff who value money over safety and would not recommend it.
• The reviewer criticizes the facility for inconsistent and slow communication, noting delays in email and phone responses.
• The reviewer states concerns were ignored and that a staff member bullied their father, with no action taken.
• The reviewer describes admissions staff as rude and unprofessional, recounting angry treatment, being told to "lose the attitude," and calls being dropped or kept on speaker.
• The reviewer reports a front-desk receptionist who refused to help locate a social worker and spoke rudely.
• The reviewer complains about poor coordination and a lack of concrete progress updates for a patient, with social workers often unavailable.
• The reviewer warns that if this is how prospective clients are treated, one can only imagine how dependent family members would be treated.

Review

Across the many accounts from families and visitors, Four Seasons Rehab Center emerges as a place that can be both profoundly reassuring and frustrating, depending on the moment and the individual staff members involved. The overarching sentiment from most reviewers is one of genuine gratitude for the care and the effort the team puts into making patients comfortable. Grandchildren and children repeatedly highlight how clean, well-organized accommodations feel, and how the staff - nurses, aides, and other professionals - work hard to be welcoming and attentive. For families with loved ones who have limited ability to communicate, the consistent thread is that the team does its best to understand and respond, and many reviewers proudly recommend the facility based on these personal experiences.

Several family members describe Four Seasons as a place marked by warmth and attentiveness. One reviewer, speaking on behalf of a grandfather who required careful attention for comfort and dignity, emphasized that the staff went above and beyond to ensure his comfort and convenience. The environment is described as impeccably clean, with a clear sense that safety and well-being are priorities. For families who visit regularly, the atmosphere feels home-like enough to ease the stress of placement. There are also numerous notes praising the staff's welcoming demeanor, the disciplined routines that keep residents on track with therapies, and the sense that the facility is intentionally supportive of both patients and their families.

Care quality, in many reviews, is strongly tied to the clinical and therapeutic teams. Several entries applaud the nursing staff and rehab professionals for their competence and compassion. The facility is credited with offering meaningful clinical services - dialysis, occupational and physical therapy, and mobility support - that help residents regain or maintain independence. A striking thread is the sense that individual caregivers can make a real difference: some nurses and aides are singled out for exceptional patient care, and families express gratitude for how they collaborate and communicate, especially when a loved one is facing discomfort or pain. There are even stories of notable compassion during difficult transitions, when a patient arrives in need of intensive personal care, or when a family member witnesses a particularly diligent round of checks and turns.

However, alongside the praise, there are important cautions about communication and responsiveness. A recurring concern is that timely responses to emails and phone calls are not always consistent, which can be especially challenging for families who cannot be present in person every day. Several reviewers stress that clear, proactive communication is essential in a care setting, and that delays or gaps in information can be stressful for families already navigating difficult decisions or updates about a loved one's condition. This issue is often framed as a matter of operational efficiency rather than a reflection of care quality, yet it significantly colors the overall experience for some families.

Interwoven with the praise are frank criticisms that some reviews do not shy away from. A few accounts describe incidents where concerns were not promptly addressed or where interactions with certain staff felt unsatisfactory. One reviewer described a situation where concerns about a loved one being bullied were not acted on until escalation occurred, highlighting a perceived lack of immediate action in response to patient safety or wellbeing concerns. Another voice claims that a portion of the staff appear more focused on other priorities than patient safety, though this view is not universal and is contrasted by numerous endorsements of the care team's dedication. In a related point, there are reports about inconsistent experiences with admissions and front-desk interactions, including an extended account of a phone encounter that deteriorated into an exchange over tone and process, leaving the impression that the admissions experience can vary widely.

The social experience inside the facility also receives mixed treatment. Several reviewers celebrate the social openness and family-friendly policies - children and grandchildren are welcomed to celebrate milestones, and sessions or spaces for family gatherings are described as supportive and inclusive. Yet, there are mentions of communication gaps even within the administrative chain when families seek updates from the social workers or administrative staff. In some cases, staff responsiveness on non-medical questions - such as status updates, availability of a social worker, or even basic comfort items like socks for a patient - has felt inconsistent, contributing to a sense of frustration for families who are trying to coordinate care from afar.

Beyond the core clinical care, there are memorable anecdotes about ancillary services and everyday operations that left positive impressions. A family recounts a successful collaboration with a local cleaning business invited to work in the facility, noting professional courtesy and teamwork that extended beyond typical vendor relationships. Another account highlights the facility's capacity to support personal care needs during admissions and routine care, including moments when caregivers pianistically balance the patient's dignity with practical needs like cleanliness and grooming. These narratives underscore a broader theme: Four Seasons can feel like a well-run, patient-centered environment when the right staff are present and when communication flows smoothly.

In sum, Four Seasons Rehab Center appears to be a place where many residents and families experience genuine kindness, thoroughness in clinical care, and a clean, organized setting that conveys safety and respect. The strongest endorsements come from those who feel their loved ones are treated with dignity, with staff who listen, respond, and provide compassionate care. The most notable cautions center on consistency in communication, timely updates, and the need for unwavering attention to patient safety and administrative responsiveness. Taken as a whole, the facility seems to offer substantial strengths in hands-on care, environment, and family engagement, alongside opportunities to strengthen appointment-setting, information flow, and front-desk professionalism to ensure every family member arrives at the same positive conclusion about their loved one's care.

This area of Brooklyn, New York, offers a convenient location with easy access to pharmacies such as Rite Aid and CVS, as well as several hospitals including Kings County Hospital Center and NewYork-Presbyterian Brooklyn Methodist Hospital. The neighborhood also boasts a variety of transportation options, including several MTA subway stations and the JFK AirTrain for easy travel. In terms of recreation, there are numerous parks nearby such as Herbert Von King Park and Fort Greene Park for enjoying outdoor activities. Additionally, there are restaurants like L & B Spumoni Gardens and Bobby Van's Steakhouse, as well as cafes like The West and East One Coffee Roasters for dining out or grabbing a cup of coffee. Overall, this area provides a range of amenities and services that may be attractive to seniors looking for a convenient and bustling neighborhood to call home.

Pharmacies

• Rite Aid (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Pathmark (2 miles)
• Rite Aid (2.7 miles)
• Rite Aid (3.1 miles)
• Duane Reade (3.3 miles)
• Rite Aid (3.4 miles)

Transportation

• MTA - Broadway Junction Subway Station (2.5 miles)
• MTA Subway - Euclid Ave (2.7 miles)
• MTA Subway - Church Ave (3.4 miles)
• MTA Subway - Prospect Park (3.5 miles)
• MTA Subway - Franklin Avenue-Medgar Evers College (3.6 miles)
• JFK AirTrain (3.8 miles)
• MTA Subway - Myrtle/Wyckoff Ave (4 miles)

Hospitals

• Kings County Hospital Center (2.5 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (4.5 miles)
• Maimonides Medical Center (5.2 miles)

Parks

• Herbert Von King Park (4.1 miles)
• Forest Park (5 miles)
• Fort Greene Park (5.2 miles)
• Sunset Park (5.5 miles)
• McCarren Park (6 miles)
• Domino Park (6.1 miles)

Restaurants

• L & B Spumoni Gardens (5.4 miles)
• Air France Lounge (5.7 miles)
• Bobby Van's Steakhouse (5.7 miles)
• Kimbap Lab (6 miles)
• Sugar Bowl (6 miles)

Cafes

• The West (5.5 miles)
• Judy's (5.6 miles)
• East One Coffee Roasters (5.8 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (5.5 miles)

Places of Worship

• St Luke's Episcopal Church (5.7 miles)

Physicians

• Costco Optical (5.8 miles)