Overall Review of Pelham Parkway Nursing Home
common
11 reviews mention this
Compassionate care shows up in reviews
Many residents and families describe nurses and aides as attentive and caring.
A number of reviewers say the staff and CNA team took the time to meet residents’ needs and treat people with respect. Several specifically thank nurses and therapy staff for supporting recovery, and others mention feeling comfortable leaving a loved one in their care. Some families also highlight individual team members who were responsive and consistent during the stay.
caveat
8 reviews mention this
Understaffing and neglect concerns recur
Some reviewers report understaffing, poor bedside communication, and unresolved care issues.
While many describe caring interactions, other reviews paint a very different picture, mentioning rude or dismissive behavior and difficulty getting help with basic needs. Several also describe serious failures, including claims of neglect, unsafe handling, and delayed or incorrect responses to changing conditions. There are also complaints about staffing levels, with one reviewer wishing there were more nurses overseeing residents’ needs.
common
2 reviews mention this
Cleanliness is mentioned both ways
Some reviewers call the facility clean and well kept.
A couple of reviews explicitly mention cleanliness, including the building smelling fresh and looking clean and organized. However, other residents describe conditions they found unacceptable, including serious odor and concerns about care standards, so cleanliness isn’t universally consistent across reviews.
common
4 reviews mention this
Rehab and wound care support
Several reviews describe meaningful rehab support, including wound care and therapy.
Some families discuss wound care and rehabilitation after a hospital stay, saying healing improved during time at the facility. Others mention physical therapy support and encouragement through recovery. At the same time, a few reviewers express frustration with treatment during rehab, including claims about therapy not matching their needs.
caveat
3 reviews mention this
Food quality is mixed
Food reviews are split between good variety and serious complaints.
A few reviewers say the food was good, with accommodations for residents and at least some variety mentioned. Other reviews take a much harsher tone, describing limited snacks and meals they felt were inappropriate or unsatisfactory. Because feedback varies, it may be worth asking what meals and snack support look like for your specific dietary needs.
caveat
3 reviews mention this
Social work and admissions responsiveness
Reviews describe both professional admissions help and difficulties reaching social work.
Some families report that admissions and the social worker department were professional and attentive when coordinating care and paperwork. Other reviews say it was difficult to contact the social worker and that concerns were delayed without resolution. Together, the feedback suggests communication experiences may vary a lot by situation.
caveat
2 reviews mention this
Visiting access can be restrictive
Visiting rules are described as inconsistent, with appointment-based access mentioned.
One reviewer says visits require an appointment and that visitors can’t go inside, with visits handled outside when weather allows. Another reviewer describes being able to visit at any time 24/7. Based on the reviews, families may want to confirm current visiting procedures before planning a visit.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
LaGuardia (6 miles away)
Extensive amenities and 24/7 care with transportation and wellness programs.
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
Comprehensive Exploration of Living Wills and Other Advance Directives
