Pelham Parkway Nursing Home

Pros

• The staff and CNAs are wonderful and clearly care for their patients.
• Tiffany, the DON, and the managers are recognized for tireless work and mutual respect between staff and residents.
• Administration is friendly and very helpful during admissions, and 24/7 visiting is appreciated.
• The facility is lovely and the staff are top-notch.
• The nurses provide compassionate wound care and helped healing.
• The place is clean, nurses are attentive, and the food is good and accommodating.
• The admissions and social worker staff (Marsha and Carol) are professional and attentive.
• The physical therapy department is amazing and encouraging, helping patients progress.
• The entertainment and social staff (Darlene and Majesty) keep spirits up and ensure snacks are available.
• Roe, the patient liaison, is simply amazing and responsive to needs.

Cons

• The facility threatens residents with bodily harm.
• Several residents have fallen there within the last two weeks.
• Three people have died due to the wrong treatment.
• The staff leave the window open in cold weather, causing discomfort.
• Residents have to beg for water and basic needs.
• The night supervisor was disrespectful and lacked empathy.
• The establishment cannot be trusted to care for loved ones.

Review

The facility in question, a nursing home and rehab center, elicits a striking split in experiences among families and visitors. On one end of the spectrum, there are accounts that describe a dreadful environment marked by being understaffed, unprofessional behavior, and a pattern of communication breakdowns that make it feel nearly impossible to reach people who should be coordinating care. Several reviewers report that Miss Carol Lawrence, the social worker, is particularly hard to contact, requiring numerous calls and messages before receiving even one return call. The frustration is palpable as people recount that concerns are frequently dismissed rather than addressed, and resolutions are rarely achieved. The overarching impression from these voices is that a lack of accountability and empathy has far too much influence on residents' daily lives.

In stark contrast, other voices recount experiences full of warmth, dedication, and genuine compassion from the staff. A number of reviewers applaud the care they observed from the nursing team and certified nursing assistants, noting that staff genuinely seem to care for patients. They highlight specific individuals who stood out for their hard work and respectful treatment. Tiffany, the Director of Nursing, and various managers are singled out for praise, with people describing how she works tirelessly with residents and how mutual respect is evident between staff and residents. One visitor even describes a sense of camaraderie and dedication across the caregiving team, suggesting that the staff's commitment translates into meaningful, everyday interactions that residents can feel.

Other positive threads focus on the facility's accessibility and supportive admission processes. Several reviews commend the administration for helping families through the admission process and for making visitors feel welcome. The social worker and admissions staff - named in several accounts as Marsha and Carol - are described as professional and attentive, helping families organize the arrangements needed to begin healing. The care team is repeatedly described as organized and collaborative: nursing staff under the supervision of Candice and Kathy ensure medical care is seamlessly coordinated, while the physical therapy department, led by Anna, is praised for encouraging patients and helping them maintain momentum. In the same vein, the entertainment and social staff, including Darlene and Majesty, are noted for lifting patients' spirits and ensuring no one misses out on the little comforts, such as snacks. Roe, the patient liaison, is also celebrated for facilitating needs both inside and outside the facility.

A number of reviews convey deeply positive, practical impacts of the staff's care. For example, one account of care toward a sister highlights how wounds healed more quickly with attentive nursing care and compassionate staff. Another writer shares that their grandmother arrived with health concerns but left looking well and functioning more confidently, underscoring the importance of attentive supervision and a calm, clean environment. The facility is repeatedly described as clean and well-kept, with particular attention paid to how staff respond to daily routines, meals, and activities. Food is described as good and accommodating to residents' preferences, which many families appreciate as part of maintaining dignity and comfort during recovery.

Yet the collection of reviews also contains harrowing accounts of neglect, alarm, and fear. Some writers describe a persistent lack of basic resources: water delivery becomes a struggle, requests for simple items like a pitcher can turn into a drawn-out ordeal, and the overall tone suggests that some residents feel unheard or undervalued. There are descriptions of dangerous lapses in care, with several residents experiencing falls and, in some tragic cases, deaths that reviewers attribute to mismanagement and inappropriate treatment. One particularly jarring claim describes a situation where several people died due to what is described as wrong treatment, painting a picture of an environment where safety and proper medical oversight are called into question. The atmosphere painted by these accounts is one of distress, with no snacks or proper nourishment consistently provided, and rooms that occasionally reek of feces, signaling neglect in critical moments.

A recurring character in these negative narratives is Bess Martin, a night supervisor who is criticized for disrespectful, loud, and dismissive behavior. Reviewers describe being ignored, treated with a lack of empathy, and experiencing a troubling absence of bedside manner during attempts to advocate for a husband's or a loved one's rest and recovery. The sentiment across these voices is that such conduct should not be tolerated, and some writers even call for disciplinary measures or retraining to restore a sense of safety and humanity in the facility's night operations.

Despite the discord, a few reviews offer a cautious, more moderate note - affirming that parts of the facility are well-run and welcoming. One account emphasizes that the staff were professional, friendly, and attentive during a mother's admission, noting a smell of cleanliness and a sense of safety. A specific compliment goes to the recreational staff, who are portrayed as helpful and kind in making an elderly patient feel valued. These comments remind readers that even in environments with serious concerns, there are individuals actively delivering compassionate care and trying to create meaningful, supportive experiences for residents.

Lastly, a critique that recurs across several reviews concerns accessibility and visiting policies. Some accounts mention that visiting requires an appointment and restricted access to indoor areas, with outdoor visitation only when weather allows. This detail adds another layer to the overall portrayal: even as some staff members demonstrate genuine care, the facility's policies and the practicalities of day-to-day operations can complicate families' ability to connect with their loved ones. Taken together, these experiences suggest a complex, uneven reality where dedicated caregivers strive to provide quality care in the face of staffing pressures and systemic hurdles, while other reports highlight alarming gaps in safety, communication, and respect for residents' dignity.

In sum, the narratives surrounding this nursing home and rehab facility present a mosaic of care experiences. On one side, there are heartfelt testimonies to professional, compassionate staff - especially among certain leaders and departments - who work tirelessly to support residents through recovery, rehabilitation, and daily life. On the other side, there are deeply troubling allegations of understaffing, disrespect towards residents and families, delays in essential paperwork, and episodes of neglect that have left some families fearing for the safety and dignity of their loved ones. The two extremes coexist in a way that underscores the importance of continuous oversight, clear communication, and a sustained commitment to both clinical excellence and humane, person-centered care.

This part of Bronx, New York offers a variety of amenities and services that cater to seniors looking for convenience and entertainment. With several pharmacies in close proximity, access to healthcare is easily attainable. The area also boasts multiple transportation options, including subway stations and train stations, making it convenient for seniors to navigate the city. There are also hospitals and physicians nearby, providing peace of mind in case of any medical emergencies. Additionally, there are plenty of dining options ranging from fast food chains to upscale restaurants, as well as cafes for leisurely outings. Parks offer opportunities for outdoor relaxation and recreation while theaters provide entertainment options for cultural enrichment. Overall, this area provides a mix of essential services and recreational activities that make it a desirable location for senior living in Bronx, New York.

Theaters

• AMC Bay Plaza Cinema 13 (1.7 miles)

Pharmacies

• Walgreens (1.7 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.8 miles)

Transportation

• MTA Fordham Metro-North Station (1.8 miles)
• MTA Subway - Parkchester (2 miles)
• MTA Subway - Fordham Rd (2.2 miles)
• MTA Subway - Inwood/207th St (3.4 miles)
• MTA Subway - Dyckman St (3.6 miles)
• Metro North - Mt Vernon East Train Station (3.7 miles)
• MTA Subway - 190th St (4 miles)

Hospitals

• St Barnabas Hospital (1.9 miles)
• Bronx VA Medical Center (2.6 miles)
• NewYork-Presbyterian Allen Hospital (3.1 miles)
• Russ Berrie Medical Science Pavilion (4.6 miles)
• Milstein Hospital Building (4.7 miles)
• Montefiore New Rochelle Hospital (5.1 miles)
• Manhattan Psychiatric Center (6.3 miles)

Restaurants

• McDonald's (2.3 miles)
• Last Stop Bar & Grill (2.9 miles)
• McDonald's (5.8 miles)
• Kura Revolving Sushi Bar (5.8 miles)
• Harlem Kebab Grill (6 miles)
• The River Palm Terrace (6 miles)
• Taco Bell (7.9 miles)

Parks

• Inwood Hill Park (3.4 miles)
• Riverdale Park (3.9 miles)
• J. Hood Wright Park (4.5 miles)
• St Nicholas Park (5.4 miles)
• Randall's Island Park (5.7 miles)
• Flat Rock Brook Nature Center (5.9 miles)
• Marcus Garvey Park (6 miles)

Places of Worship

• The Riverdale Minyan (3.6 miles)

Physicians

• Morgan Stanley Children's Hospital (4.7 miles)
• Park Medical Group PA (7.3 miles)

Cafes

• Cafe Zeppieri (5.2 miles)
• Kuppi Coffee Company (6.9 miles)
• Starbucks (7.5 miles)
• Starbucks (7.9 miles)