Pelham Parkway Nursing Home in Bronx, NY

Pros

• The staff and CNAs are wonderful and clearly care for patients.
• The staff are friendly and attentive, and administration is helpful during admissions; visiting is available 24/7.
• The facility is lovely, and the staff receive top marks.
• Nurses are nice to residents and helped wounds heal faster.
• The place is clean, and the nurses are attentive with good variety in the food.
• The admissions, social work, and recreational teams are professional, attentive, and encouraging.
• The physical therapy department is amazing and keeps patients motivated.
• The patient liaison Roe was simply amazing.

Cons

• The facility is severely understaffed and the remaining staff are rude, ignoring residents and their families.
• The social worker is unprofessional, delays paperwork, and is difficult to contact.
• Concerns voiced by residents or families are routinely invalidated with no resolution.
• There is a pervasive lack of professionalism and empathy at the facility.
• Residents are threatened with bodily harm, left in unsafe conditions, and have experienced falls and deaths due to improper care.
• Basic needs are neglected; residents have to beg for water and other essentials.
• The facility is old, and the nursing staff neglect simple requests and essential patient needs.
• Visiting is restricted to appointments, limiting family access and oversight.

Review

Pelham Parkway Nursing Home is best suited for families pursuing short- to mid-term rehabilitation and skilled nursing, especially when wound care and intensive physical therapy are central to the resident's plan. It works best for residents who can thrive under active clinical management and where a strong family or advocate coordinates care across nursing, therapy, and social work. This community can deliver tangible gains when there is a clear discharge target and a proactive care manager guiding progress, but it is less reliable for those requiring constant, highly consistent supervision without dedicated family engagement.

Several reviews highlight concrete strengths that do matter in a rehabilitation trajectory. The nursing and therapy teams are frequently praised for attentiveness and effectiveness, with notable commendations for wound care, the DON leadership, and a social-worker milieu that moves admissions and care planning forward. Patients and families report meaningful progress in therapy, a varied and acceptable menu, and programming that helps sustain morale. Cleanliness and a generally well-maintained environment appear consistently positive, and some staff are described as genuinely devoted to residents' welfare, creating pockets of trust and continuity in daily care.

However, the downsides are equally persistent and substantial. Understaffing is a recurring theme, translating into delayed responses for basic needs, difficulty accessing aides, and a sense that residents must beg for water or assistance. Several accounts describe rude or overwhelmed staff, inconsistent bedside manner, and gaps in communication with families and even with some administrators. Serious safety concerns surface in multiple reviews, including falls, one-off allegations of mistreatment, and instances where critical medical oversight seemed delayed or improperly managed. The friction between strong therapy teams and weaker overall supervision creates a troubling inconsistency in daily care that can escalate risk for vulnerable residents.

These dichotomous forces - high-quality rehabilitation on one hand, and uneven staffing and safety lapses on the other - shape the practical calculus for families. When therapy is the priority and a vigilant family member or advocate is available to monitor care plans, the facility can deliver genuine gains and a hopeful discharge trajectory. Yet the same contrasts undermine long-term confidence for anyone with fragile health, cognitive challenges, or complex medical needs who cannot rely on constant, hands-on oversight. In short, strong clinical progress can coexist with fragile operational stability, making the overall experience highly contingent on day-to-day staffing and management.

Alternatives warrant serious consideration for those prioritizing reliable daily oversight and consistent bedside compassion. Other Bronx facilities may offer more stable nurse-to-resident ratios, more responsive communication channels, and clearer accountability structures. For residents who cannot tolerate irregular care, or for families unwilling or unable to devote close, ongoing supervision, it is prudent to explore options with transparent staffing metrics, documented safety records, and demonstrated continuity of care across shifts. Those seeking a quieter, less institutionally intense environment may also find better alignment elsewhere, where social programming and clinical attention do not come with the same degree of reported variability.

Careful due diligence is essential before committing. Prospective families should demand current staffing data by shift, concrete response times, and a recent record of safety incidents and regulatory actions. Inquire about wound care protocols, the intensity of rehabilitation services, and how discharge planning is coordinated with family and outside providers. Given the mixed track record, Pelham Parkway can be a viable choice for rehab-driven care when staffing is reliably sufficient and oversight is proactive, but it is not universally suitable. If reliability, consistent bedside empathy, and steady supervision are non-negotiable, best to prioritize alternatives and visit with thorough, targeted questions before deciding.

This part of Bronx, New York offers a variety of amenities and services that cater to seniors looking for convenience and entertainment. With several pharmacies in close proximity, access to healthcare is easily attainable. The area also boasts multiple transportation options, including subway stations and train stations, making it convenient for seniors to navigate the city. There are also hospitals and physicians nearby, providing peace of mind in case of any medical emergencies. Additionally, there are plenty of dining options ranging from fast food chains to upscale restaurants, as well as cafes for leisurely outings. Parks offer opportunities for outdoor relaxation and recreation while theaters provide entertainment options for cultural enrichment. Overall, this area provides a mix of essential services and recreational activities that make it a desirable location for senior living in Bronx, New York.

Theaters

• AMC Bay Plaza Cinema 13 (1.7 miles)

Pharmacies

• Walgreens (1.7 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.8 miles)

Transportation

• MTA Fordham Metro-North Station (1.8 miles)
• MTA Subway - Parkchester (2 miles)
• MTA Subway - Fordham Rd (2.2 miles)
• MTA Subway - Inwood/207th St (3.4 miles)
• MTA Subway - Dyckman St (3.6 miles)
• Metro North - Mt Vernon East Train Station (3.7 miles)
• MTA Subway - 190th St (4 miles)

Hospitals

• St Barnabas Hospital (1.9 miles)
• Bronx VA Medical Center (2.6 miles)
• NewYork-Presbyterian Allen Hospital (3.1 miles)
• Russ Berrie Medical Science Pavilion (4.6 miles)
• Milstein Hospital Building (4.7 miles)
• Montefiore New Rochelle Hospital (5.1 miles)
• Manhattan Psychiatric Center (6.3 miles)

Restaurants

• McDonald's (2.3 miles)
• Last Stop Bar & Grill (2.9 miles)
• McDonald's (5.8 miles)
• Kura Revolving Sushi Bar (5.8 miles)
• Harlem Kebab Grill (6 miles)
• The River Palm Terrace (6 miles)
• Taco Bell (7.9 miles)

Parks

• Inwood Hill Park (3.4 miles)
• Riverdale Park (3.9 miles)
• J. Hood Wright Park (4.5 miles)
• St Nicholas Park (5.4 miles)
• Randall's Island Park (5.7 miles)
• Flat Rock Brook Nature Center (5.9 miles)
• Marcus Garvey Park (6 miles)

Places of Worship

• The Riverdale Minyan (3.6 miles)

Physicians

• Morgan Stanley Children's Hospital (4.7 miles)
• Park Medical Group PA (7.3 miles)

Cafes

• Cafe Zeppieri (5.2 miles)
• Kuppi Coffee Company (6.9 miles)
• Starbucks (7.5 miles)
• Starbucks (7.9 miles)