2401 Laconia Avenue, Bronx, NY 10469
For more information about senior living options: (844) 490-3973
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The staff and CNAs are wonderful and clearly care for their patients/residents. Tiffany, the DON, and the managers are praised for their tireless work with patients/residents. Administration is very helpful during admissions, and families can visit 24/7. The facility is lovely, with the staff rated 10/10. The nurses are attentive, and wounds heal faster under their care. The facility is clean and well maintained. The admissions and social work team (Marsha and Carol) are professional and attentive, helping patients get on the road to healing. The physical therapy department is amazing and encouraging progress. The entertainment and social staff (Darlene and Majesty) are amazing and keep spirits up. Roe, the patient liaison, is simply amazing and responsive.
The facility is extremely understaffed, and the few staff members are rude and constantly ignore residents and family members. Carol Lawrence, the social worker, is unprofessional and routinely delays paperwork, with concerns repeatedly invalidated and unresolved. There is a persistent lack of professionalism and empathy at the facility, which is disheartening and unacceptable. The facility is old and has unhelpful nurses and staff who neglect simple requests and needs. Residents are threatened with bodily harm and are washed like dogs; basic needs such as water and snacks are neglected, and care can be dangerous. Several residents have fallen recently, and some have died due to what is described as wrong treatment. Residents must beg for basic needs like water, and the food provided is poor with no adequate snacks. A patient's room smelled of feces and their care was described as improper, with staff lying about care and assessments. There are accusations of elder neglect and abuse, including a grandmother left alone in a hallway. The night supervisor is disrespectful, loud, and unempathetic, and the staff should be disciplined or the facility shut down. Visiting is restricted to appointments only, preventing family access and in-person contact.This facility evokes a broad spectrum of experiences, with stories that range from deeply comforting to alarmingly troubling. On one end, many reviewers describe a campus where dedicated care teams and compassionate staff genuinely try to make residents feel seen and valued. People recount CNA and nurse teams who respond with warmth, a steady presence, and a sense that residents are more than just patients. The caregiving spirit is repeatedly tied to specific individuals - an encouraging DON named Tiffany who seems to rally the clinical staff, and a range of supportive roles from social workers to activity coordinators. Several families emphasize moments of genuine connection, where staff members greet residents by name, celebrate small recoveries, and create a mood of mutual respect between caregivers and those they serve. The ability to visit at any time, 24/7, is repeatedly seen as a major positive, contributing to a sense of openness and family involvement.
Yet the same facility is darkened by a contrasting chorus of criticisms that touch on staffing levels, communication gaps, and perceived indifference. A recurrent complaint centers on what families describe as severe understaffing, with a sense that the few available staff members are stretched too thin to meet basic needs in a timely manner. In some reports, Miss Carol Lawrence, the social worker, becomes a focal point of frustration: repeatedly asked to return calls for important paperwork or updates, with insinuations that communications are not handled promptly or professionally. Some residents' families feel that concerns are dismissed or that there's little accountability when issues arise, leaving them with a sense that problems are never fully resolved.
The praise and the concern aren't mutually exclusive experiences; they exist in the same facility, sometimes within the same family. There are notable testimonials about wound care and rehabilitation that left a resident's family grateful for progress. One narrative describes a sister whose infection was managed effectively, wounds healing faster, and nurses consistently showing kindness and professionalism. Other stories highlight strong engagement from departments such as admissions, social work, physical therapy, and recreational therapy, with staff members - Marsha, Carol (in admissions), Candice and Kathy (nursing), Anna (PT), Darlene and Majesty (recreation and social roles), and Roe (patient liaison) - being singled out for praise. The sentiment is that, when the team is organized and the care plan is followed, residents can regain mobility, receive attentive nursing, and enjoy meaningful engagement that helps lift spirits.
However, the facility's more troubling reviews emphasize imagineable risks and experiences that would naturally alarm any prospective family. In several accounts, residents describe unsafe conditions: instances of falls, reports of threatened or perceived bodily harm, and accusations of insufficient infection control or neglect that may contribute to deterioration. Some patients report feeling their basic needs - like adequate hydration, timely meals, or appropriate clothing choices - were not met, and that requests for relief or comfort were repeatedly postponed or ignored. There are even harrowing claims that some residents' conditions worsened under care, with references to medical errors or wrong treatments that allegedly led to serious consequences. In at least one particularly dramatic account, a resident asserts that multiple residents died during a short period, prompting fear about overall safety and care standards.
Family members' experiences also skew toward concern about the facility's day-to-day operations and its environment. One review notes that a beloved grandmother seemed to receive uneven attention, with a desire for more hands-on nursing care and closer supervision to ensure dignity and safety. Another account describes a heartbreaking scene where a loved one, who has disabilities, was seen unattended in a hallway, wrapped in a blanket and left without the level of supervision the family believes was warranted. There are calls for authorities or external oversight, rooted in a belief that patient dignity and safety are not being consistently upheld.
Amidst the mixed verdicts, some reviewers acknowledge structural constraints - such as an older building and a desire for more nurses on the floor - while still underscoring the importance of compassionate, attentive care. Several families express gratitude for staff who go above and beyond: someone praised a staff member who made their parent's stay meaningful, while others highlighted frontline workers who loudly advocate for patient needs, celebrate progress, and work hard to maintain a hopeful environment despite the facility's flaws. The recurring thread is a plea for balance: recognize the good people doing good work, but also address staffing, communication, and safety concerns with seriousness and responsive action.
Overall, the picture is complex and highly individualized. For some residents and families, this nursing home and rehab center feels like a place of recovery, with capable professionals, clean surroundings, and programs designed to support healing and social engagement. For others, it feels like a setting where critical gaps in staffing, responsiveness, and safety threaten the well-being and dignity of residents. The strengths lie in dedicated staff, meaningful patient interactions, and a culture of care in certain departments and among particular caregivers. The weaknesses - perceived understaffing, inconsistent communication, and serious safety concerns - appear frequently enough to give prospective visitors pause. Anyone considering this facility should weigh these divergent experiences, seek direct, in-person conversations with care teams, and observe how the staff respond to both routine needs and urgent concerns.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (6 miles away) John F Kennedy International (16 miles away) Westchester Cty (16 miles away) Newark International (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pelham Parkway Nursing Center & Rehab Facility in Bronx, NY is an assisted living community that offers a wide range of amenities and care services designed to enhance the comfort and well-being of its residents. With a focus on providing a comfortable and convenient living environment, this facility boasts amenities such as a beauty salon, cable or satellite TV, a computer center, gaming room, small library, and Wi-Fi/high-speed internet.
When it comes to dining options, residents can enjoy restaurant-style meals in the spacious dining room with special dietary restrictions accommodated. Additionally, housekeeping services ensure that the living spaces are always clean and well-maintained. Residents also have access to move-in coordination services to ease the transition into their new home.
Care services at Pelham Parkway Nursing Center & Rehab Facility are available 24 hours a day with a call system for immediate assistance or supervision. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents stay on track with their prescribed medications. A mental wellness program is in place to support the emotional well-being of residents.
Transportation arrangements are easily coordinated for non-medical purposes as well as transportation to doctors' appointments. The community-operated transportation service ensures that residents can easily access nearby parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
To encourage an active lifestyle among its residents, Pelham Parkway Nursing Center & Rehab Facility offers various activities including fitness programs and scheduled daily activities. Residents can participate in planned day trips or resident-run activities organized by the community. Concierge services are also available to assist with any additional needs or requests.
Overall, this assisted living community provides a comprehensive range of amenities and care services in a comfortable setting where residents can thrive both physically and mentally while enjoying easy access to nearby facilities and attractions.
Pelham Parkway Nursing Center & Rehab Facility is located at 2401 Laconia Avenue, Bronx, NY 10469 in Bronx County, New York
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