2401 Laconia Avenue, Bronx, NY 10469
For more information about senior living options: (844) 490-3973
The staff and CNAs are wonderful and truly care for patients and residents. Tiffany, the DON, and the managers are recognized for their tireless work with patients. There is mutual respect between staff and residents, and the employees clearly enjoy their roles. Administration is helpful, and visits can happen 24/7. The facility is lovely, clean, and well maintained. The nurses are kind and helped wounds heal faster. The physical therapy department is amazing and encouraging. Roe, the patient liaison, is simply amazing and responsive.
The facility is severely understaffed, and the few staff members are rude and routinely ignore residents and family members. Miss Carol Lawrence is unprofessional and constantly delays paperwork. When residents voice concerns, the issues are routinely invalidated with no resolution. The facility's lack of professionalism and empathy is disheartening and unacceptable. The old facility has unhelpful nurses and staff who neglect simple requests and needs. The place threatens residents with bodily harm and treats them roughly, like washing a dog. Several residents have fallen recently, and there have been deaths due to alleged wrong treatment. Residents have to beg for water, and the food is poorly served with few snacks. Visiting is by appointment only, which restricts family access. The night supervisor is disrespectful, loud, and unempathetic, showing a clear lack of concern.Pelham Parkway Nursing Center & Rehab Facility in the Bronx is best suited for families that value a strong rehabilitation orientation and are prepared to stay actively involved in oversight and advocacy. The facility can be a solid choice for residents recovering from hospitalization who need wound care, physical therapy, and steady nursing attention, provided there is a committed family liaison to navigate paperwork, coordinate services, and press for timely responses. In short, this community rewards involvement and purposeful care planning more than passive acceptance.
Those who should consider alternatives are families that require consistently reliable staffing, unambiguous accountability, and flawless bedside demeanor as nonnegotiables. Several reviews flag persistent understaffing, uneven communication, and moments when residents' needs appear to be missed or dismissed. If a daily rhythm of prompt call-backs, attentive bedside care, and a culture of proactive problem-solving are non-negotiable, it makes sense to survey other Bronx options with stronger, steadier staffing patterns and clearer protocols for escalation.
On the plus side, certain teams and individuals stand out as genuine anchors of care. When present, the rehabilitation and nursing staff demonstrate dedication to patient progress, with accounts highlighting a tireless DON, capable therapy teams, and attentive aides who genuinely engage with residents. The admissions and social-work process is praised for courtesy and efficiency in some cases, and several reviews note that the facility is clean, with reasonable food quality and a willingness to accommodate patient preferences. The contrast between instances of strong, compassionate care and the harsher, less reliable experiences is not about talent alone but about consistency and resourcing across shifts.
The most consequential drawbacks center on staffing and consistency. Understaffing translates into delayed responses to basic needs, lapses in supervision, and calls for advocacy that cannot be fully absorbed by frontline workers. A number of reviews allege rude or unprofessional conduct, poor bedside manners, and treatment that falls short of compassionate standards, particularly during night and weekend shifts. There are painful, specific claims about neglect, delayed medical attention, and safety lapses that erode trust. When a facility is intermittently able to deliver quality care, the benefits of good therapists, engaged social workers, and clean environments can be swamped by these systemic gaps.
For families moving forward, a practical plan matters as much as the facility's inherent strengths. Prioritize a candid, early conversation with the director of nursing and the social work team to establish a clear care plan, daily communication expectations, and a robust escalation process. Request a detailed staffing schedule, including nurse-to-patient ratios on each shift, and insist on real-time updates whenever a change in condition occurs. Tour the therapy gym and wound-care areas, verify equipment availability, and confirm that there is a dependable point of contact for concerns raised by family members. Consider securing trials of 24/7 accessibility to a dedicated nurse for the first weeks of admission, and document commitments in writing.
Ultimately, Pelham Parkway can serve as a solid fit for families who are prepared to be vigilant, organized, and vocal about care standards. It rewards residents who respond well to structured rehabilitation and to a team that values patient engagement, while it tests families that cannot tolerate ongoing inconsistencies and communication gaps. For those who require unwavering reliability, or who cannot commit to active advocacy, exploring alternatives with steadier staffing, clearer accountability, and consistently compassionate bedside care is strongly advised. The right choice hinges on whether reliable daily care and transparent communication can be guaranteed through ongoing oversight and disciplined operations.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (6 miles away) John F Kennedy International (16 miles away) Westchester Cty (16 miles away) Newark International (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pelham Parkway Nursing Center & Rehab Facility in Bronx, NY is an assisted living community that offers a wide range of amenities and care services designed to enhance the comfort and well-being of its residents. With a focus on providing a comfortable and convenient living environment, this facility boasts amenities such as a beauty salon, cable or satellite TV, a computer center, gaming room, small library, and Wi-Fi/high-speed internet.
When it comes to dining options, residents can enjoy restaurant-style meals in the spacious dining room with special dietary restrictions accommodated. Additionally, housekeeping services ensure that the living spaces are always clean and well-maintained. Residents also have access to move-in coordination services to ease the transition into their new home.
Care services at Pelham Parkway Nursing Center & Rehab Facility are available 24 hours a day with a call system for immediate assistance or supervision. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents stay on track with their prescribed medications. A mental wellness program is in place to support the emotional well-being of residents.
Transportation arrangements are easily coordinated for non-medical purposes as well as transportation to doctors' appointments. The community-operated transportation service ensures that residents can easily access nearby parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
To encourage an active lifestyle among its residents, Pelham Parkway Nursing Center & Rehab Facility offers various activities including fitness programs and scheduled daily activities. Residents can participate in planned day trips or resident-run activities organized by the community. Concierge services are also available to assist with any additional needs or requests.
Overall, this assisted living community provides a comprehensive range of amenities and care services in a comfortable setting where residents can thrive both physically and mentally while enjoying easy access to nearby facilities and attractions.
Pelham Parkway Nursing Center & Rehab Facility is located at 2401 Laconia Avenue, Bronx, NY 10469 in Bronx County, New York
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