Concourse Rehabilitation And Nursing Center

Pros

• The visiting process at Concourse Rehabilitation and Nursing Center is described as smooth and user-friendly due to the use of facial recognition devices after initial registration.
• The facility is noted for its cleanliness, appealing interior, and comfortable atmosphere, contributing to the comfort of residents.
• Staff members at the front desk are identified as helpful and pleasant in their interactions with family members.
• During the COVID-19 pandemic, the implementation of FaceTime visits allowed out-of-state family members to connect with their loved ones, enhancing their overall experience and providing peace of mind regarding care.
• The dining area is maintained neatly, and festive decorations during Christmas create a warm environment for residents.
• Overall, staff members have been described as professional and patient during interactions with families, particularly in facilitating virtual visits.

Cons

• The staff appeared annoyed when approached with simple requests, indicating a lack of time and resources to accommodate families.
• The rooms where the residents live are in terrible need of reconstruction, leading to disappointment for family members.
• There were instances of poor personal hygiene, such as dirty nails and stained clothes, which raised concerns about the level of care provided.
• The facility did not take responsibility for lost hearing aids and did not offer solutions to improve communication with hard-of-hearing patients.
• Patients frequently fell and there was a lack of proper monitoring or immediate response from staff after incidents occurred.
• It was difficult to get accurate information from staff over the phone, contributing to frustrations among family members.
• The overall atmosphere of the facility was not very pleasant physically, with many areas lacking aesthetic appeal.
• Families felt that their loved ones' individual needs were not prioritized during care due to staff shortages, especially on weekends.
• Some residents were observed sitting idly without entertainment or stimulation, suggesting a lack of engaging activities provided by the facility.
• There was a general perception that the facility's primary concern was financially driven rather than focused on patient care and comfort.

Review

Concourse Rehabilitation and Nursing Center: A Mixed Experience

Concourse Rehabilitation and Nursing Center has garnered a range of responses from families regarding the care and environment provided to their loved ones. On one hand, some families have highlighted innovations in the visiting process, such as the use of facial recognition technology that streamlines entry into the facility after initial registration. This system allows relatives to visit at their convenience, adding a layer of comfort to an often stressful situation. The facility is described as clean and aesthetically appealing, which contributes positively to its overall atmosphere. Family members have noted that their relatives appear comfortable in this space, suggesting that Concourse may prioritize cleanliness and physical ambiance.

However, several reviews have pointed out significant challenges related to staff availability and responsiveness. Many visitors reported feeling as though staff members were overwhelmed or reluctant to meet simple requests for personal items like hair combs. Despite understanding that staff may be overworked—particularly on weekends when staffing levels drop—family members found themselves feeling neglected or dismissed when they sought assistance. While some praised the friendliness of front desk personnel and acknowledged that expectations from family members can sometimes be unrealistic, there is a pervasive sentiment that individual needs are often secondary to operational demands within the facility.

The living conditions for residents at Concourse Rehabilitation have also come under criticism. Reviews mention issues with room sizes being small and lacking basic amenities such as televisions or radios. Residents often spend time sitting idle in their rooms or hallways without engaging activities or entertainment available to them. Although family members regaled stories of seasonal decorations in shared spaces like dining areas, many expressed discomfort about the overall environment feeling uninviting or inadequate for promoting social interaction among residents.

A deeper concern arose regarding patient care quality—a vital aspect families must consider when placing loved ones into rehabilitation facilities. Specific accounts include unkempt appearances, such as stained clothing and inadequate grooming practices like dirty nails—issues that should not arise in a well-managed nursing home environment. Families expressed frustration over how these basic standards were not consistently met during their visits, leading them to question how much attention each resident receives from staff tasked with providing regular care.

Moreover, alarming reports surfaced surrounding patient safety incidents like falls occurring within the facility—a serious matter for any caregiver considering placement here. One account details a resident who fell from an unsecured chair while under observation by staff who failed to attend promptly, raising red flags about whether proper precautions are taken for fall-risk patients. Such instances underscore an urgent need for improved communication between families and caregivers regarding ongoing health concerns of residents.

On a more positive note amid these concerns was feedback related to technological adaptations made during the COVID-19 pandemic—the introduction of FaceTime sessions allowed family members who live far away an essential connection with their loved ones despite visitation restrictions. Such measures provided reassurance during challenging times while highlighting moments of joy during crucial familial events like birthdays.

In conclusion, experiences at Concourse Rehabilitation and Nursing Center present a complex picture marked by both commendable efforts toward cleanliness and innovative visitor engagement alongside grave concerns regarding patient safety and care quality. Families contemplating this center for loved ones might find it beneficial to weigh both sides thoughtfully: while there are certainly aspects worthy of praise—such as streamlined electronic systems for visitation—and supportive interactions with some staff members; there remain critical issues concerning overall staffing challenges, room conditions, personal care standards, safety protocols concerning falls evidence necessitating immediate attention by management before relying solely on its reputation or thoughtful exterior presentation in making placement choices.

This part of the Bronx, New York, offers a diverse range of amenities that may cater to seniors looking for a vibrant and convenient living environment. There are several hospitals and medical facilities in close proximity, providing easy access to healthcare services. Additionally, there are numerous transportation options nearby, including subway stations, making it easy to travel around the city. For leisure and recreation, there are parks within a short distance where one can enjoy outdoor activities. A variety of restaurants and cafes offer dining options for different tastes, while pharmacies ensure easy access to medications. Places of worship provide spiritual support, and theaters offer entertainment options for cultural enrichment. Overall, this area provides a well-rounded community with plenty of resources and conveniences for seniors looking to settle in the Bronx.

Hospitals

• Russ Berrie Medical Science Pavilion (1.2 miles)
• Milstein Hospital Building (1.4 miles)
• St Barnabas Hospital (2.1 miles)
• Bronx VA Medical Center (2.6 miles)
• NewYork-Presbyterian Allen Hospital (2.9 miles)
• Manhattan Psychiatric Center (3 miles)
• Metropolitan Hospital Center (3.5 miles)

Transportation

• MTA Subway - 168th St (1.2 miles)
• MTA Subway - 181st St (1.7 miles)
• MTA Subway - 190th St (2 miles)
• MTA Subway - Dyckman St (2.1 miles)
• MTA Subway - 125th St (2.1 miles)
• Harlem–125th Street (2.1 miles)
• MTA - 125th St Subway Station (2.1 miles)

Physicians

• Morgan Stanley Children's Hospital (1.3 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (4.5 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (4.7 miles)
• Memorial Sloan Kettering Cancer Center (5 miles)

Parks

• J. Hood Wright Park (1.5 miles)
• St Nicholas Park (1.6 miles)
• Marcus Garvey Park (2.2 miles)
• Randall's Island Park (2.5 miles)
• Inwood Hill Park (2.7 miles)
• Flat Rock Brook Nature Center (3.8 miles)
• Carl Schurz Park (4.1 miles)

Restaurants

• Harlem Kebab Grill (2.2 miles)
• The River Palm Terrace (2.7 miles)
• McDonald's (3 miles)
• Kura Revolving Sushi Bar (3 miles)
• The Loeb Boathouse (4.7 miles)
• Le Pain Quotidien (5 miles)
• Ikraveit Foods (5 miles)

Pharmacies

• Rite Aid (2.6 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Rite Aid (3.8 miles)

Cafes

• Kuppi Coffee Company (3.1 miles)
• Starbucks (3.6 miles)
• Ralph’s Café (4.8 miles)
• Pier I Cafe (5.1 miles)

Places of Worship

• The Riverdale Minyan (4.2 miles)

Theaters

• AMC Loews Lincoln Square 13 (5.1 miles)
• AMC Bay Plaza Cinema 13 (5.5 miles)