Heartland Continuing Care Center in Portales, NM
Save
1604 West 18Th Street, Portales, NM 88130
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The experience was very great. The staff and nurses are good. Guests are greeted by a very nice staff member who helps direct them to the right person for the communion service. The staff are friendly and greet guests with smiles. All the staff have been great. The staff are very nice and professional. The facility is clean. Everyone is always friendly, respectful, and welcoming. The staff are wonderful and provide caring, resident-focused care.
They do not answer or return calls.Heartland Continuing Care Center in Portales is best suited for seniors who want a warm, people-first environment where staff attentiveness and long-standing relationships anchor daily life. The facility earns consistently strong marks for a professional, friendly staff and clean surroundings, with residents and families repeatedly noting welcoming greetings and helpful aides. Nursing care is described as dependable, and the check-in routine becomes smooth after the initial visit. The presence of residents who have stayed for years - one family member there seven years, another for seventeen - speaks to stability and trust in daily care. For families prioritizing continuity, a respectful culture, and a homey atmosphere, this center delivers.
Not everyone will find Heartland the right fit. Those who require consistently rapid administrative responsiveness or very tight follow-up on updates may want to compare alternatives. A review noting calls not being answered or returned suggests variability in communication, which can matter when quick decisions or timely information are needed. Additionally, the small-city setting, with its intimate staff and velocity of operations, may not provide every program or amenity available at larger facilities. Families who prioritize brisk communication protocols or a broader range of services should assess whether this center's pace and resources align with their expectations.
The compelling pros here more than offset the potential drawbacks for many families. The standout strengths include staff warmth, professionalism, and a clean, orderly environment that fosters a sense of safety and respect. Aids and nurses are repeatedly described as helpful and courteous, with real willingness to facilitate outings or social moments - one instance highlights arranging a dinner outing for a resident, another notes a nurse-directed approach to activities. The ease of check-ins after the first visit reduces administrative friction for families, while spiritual and social supports - such as communion services - enhance quality of life. Long-tenured residents also signal a culture where relationships matter and residents feel seen.
Where challenges surface, they are mostly around administration and communication, not care quality. The most explicit concern in the reviews centers on inconsistent call-back or follow-through, which can hinder families seeking timely updates or urgent coordination. Yet even within these caveats, the overall tone remains positive, and many families emphasize a steady, comforting routine, respectful treatment, and predictable care patterns. The contrast between the strong day-to-day care and the occasional administrative gaps should guide decision-making: prioritize this center if reliable in-the-mink of daily care and relational continuity matters most, and probe for concrete assurances on response times during tours.
For families evaluating Heartland, the practical route is to verify three things during visits: who the direct line of communication is for family updates, whether there is a designated family liaison or care coordinator, and what the expected response time is for routine questions or urgent needs. Observe how staff interact not only with residents but with family members, and ask to review a sample weekly activity calendar, meal accommodations, and any religious or cultural programming that aligns with the loved one's preferences. Inquire about the process for arranging social outings and whether transportation or accompaniment can be arranged smoothly. These specifics will illuminate whether the center's strengths match the resident's goals for daily life.
Bottom line: Heartland Continuing Care Center offers a solid, compassionate option for seniors seeking a stable, home-like environment in Portales, backed by a thoughtful, respectful staff and a strong sense of community. It is especially well-suited for families who value long-term relationships, clear routines, and opportunities for social and spiritual engagement. Those who demand consistently flawless administrative responsiveness or a more robust menu of high-intensity services should weigh alternatives where communication protocols are more tightly managed and where a broader array of programs is guaranteed. With a 4.4 rating from 18 reviews and multiple long-tenured resident stories, the center stands out as a trustworthy choice for practical, enduring senior care.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Continuing Care Center in Portales, NM is a vibrant assisted living community that offers a wide range of amenities and care services to support the well-being and independence of its residents. The community provides a warm and welcoming environment where seniors can enjoy their golden years in comfort.
Amenities at Heartland Continuing Care Center include a beauty salon for residents to pamper themselves, cable or satellite TV for entertainment, community-operated transportation for outings and appointments, a computer center for staying connected, and a fitness room to promote physical wellness. Residents can also take advantage of the fully furnished accommodations, gaming room for recreation, and outdoor space to relax and appreciate nature. The on-site dining room offers restaurant-style dining with special dietary restrictions catered for. For leisurely reading, there is a small library available. Additionally, residents have access to telephone services and Wi-Fi/high-speed internet.
Care services at Heartland Continuing Care Center are designed to ensure the safety and well-being of each resident. A 24-hour call system provides peace of mind while around-the-clock supervision offers support throughout the day. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. The community also offers diabetes diet options, meal preparation and service, medication management, mental wellness programs, special dietary restrictions accommodations, as well as non-medical transportation arrangements when needed.
The community encourages an active lifestyle through various activities including concierge services for personalized assistance, fitness programs to promote physical health, planned day trips for exploration outside the community, resident-run activities that foster social connections within the community, and scheduled daily activities that offer engagement and enrichment.
Located conveniently near pharmacies, physicians' offices, restaurants, transportation options, and places of worship nearby; Heartland Continuing Care Center ensures that residents have easy access to essential amenities and services in the surrounding area.
Overall,Heartheartland Continuing Care Center in Portales,NM is dedicated to providing a comfortable and enriching assisted living experience, prioritizing the well-being and independence of its residents.
Heartland Continuing Care Center is located at 1604 West 18Th Street, Portales, NM 88130 in Roosevelt County, New Mexico
Heartland Continuing Care Center on seniors.fyi includes 3 photos including images showing building, architecture, trees, wheelchair, outdoors, and more.
GoodLife Senior Living and Memory Care Portales
Portales, NM
Specialized memory care with personalized support and engaging activities.
Beehive Homes of Portales
Portales, NM
Comprehensive assisted living with on-site activities, care services, private rooms, and pet-friendly accessibility.
Retirement Ranches
Clovis, NM
Wide range of amenities and 24/7 care support
Retirement Ranch
Clovis, NM
Great access to healthcare and daily amenities nearby.
St. Anthony Healthcare and Rehabilitation Center
Clovis, NM
Fully furnished rooms with 24/7 supervision, medication management, and transportation to medical appointments.
All Care Assisted Living-Clovis
Clovis, NM
24-hour supervision with diabetes-friendly meals in fully furnished accommodations.
Wheatfields Senior Living Community
Clovis, NM
Caring staff and a clean, engaging environment led by an attentive activities director.
Compassionate Conversations: How to Comfort Someone Who Is Grieving
The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
Outdoors
Building
Wheelchair
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention