Retirement Ranch in Clovis, NM

Pros

• They describe the staff as kind, caring, and attentive to residents.
• They praise the facility as clean, well-maintained, and visually appealing.
• They commend the care for focusing on well-being and aiding quick recovery.
• They appreciate the staff's communication, making families feel informed and involved.
• They praise the food as delicious and note that meal requests are accommodated.
• They highlight Della Gross for being helpful, kind, and understanding.
• They highlight Trisha Gross as outstanding and dedicated to residents.
• They consider Retirement Ranch the best facility in Clovis NM and a place that feels like family.

Cons

• The administration is described as trash and uncaring toward patients and staff.
• The facility is labeled expensive, not right, and abusive.
• The physical therapy team is criticized for not knowing what they were doing.
• The administration is described as unprofessional, with many staff on their cell phones instead of tending to patients.
• Care is described as horrible, with residents rarely receiving drinks with meals and delays in basic care tasks.
• Residents were allegedly left without oxygen during meals or in common areas, contributing to harm.
• Food is criticized as being only so-so.
• New staff are described as inexperienced and not adequately supervised.

Review

Retirement Ranch in Clovis, NM is best suited for seniors who need rehabilitation after a hospital stay or surgery, and for families seeking a compassionate, attentive environment for long-term care. The community shines for recovery - robust physical therapy, highly engaged nursing care, and an atmosphere that feels homelike rather than clinical. Reviewers repeatedly point to clean, inviting grounds, plentiful dining options, and staff who make residents' well?being a clear priority. For memory?care needs, the unit is well-regarded and supported by a team that communicates with families, though prospective residents should verify staffing consistency in memory care during peak hours. In short, this is a practical, comfort?driven choice for those prioritizing recovery momentum and daily reassurance over sterile formality.

The core strength is the people. Families consistently praise the staff for kindness, responsiveness, and genuine warmth. Nursing and CNA teams are lauded for being attentive, patient, and willing to customize care, with many accounts of staff going above and beyond to aid recovery and maintain dignity. The therapy team earns frequent commendations for making progress possible and for creating a motivating, well-equipped environment. The facility keeps residents clean, well fed, and engaged, with a culinary program that accommodates preferences. Families appreciate being kept in the loop about daily routines, meals, and progress, which reduces anxiety and helps align care with home expectations.

However, several reviews surface concerns about administration and consistency. A critic's voice labels management as problematic, suggesting that care quality hinges on individual staff members more than on system-wide oversight. A subset of comments points to the facility's cost being high and, in a few cases, to perceived inequities in how resources are allocated or how concerns are resolved. Critiques about PT scheduling and outpatient coordination appear in some accounts, and a few families worry about overall consistency in leadership. While these discordant notes are not the majority, they are meaningful for families weighing long?term affordability, reliability, and uniform responsiveness.

These strengths largely offset the downsides when the focus is on recovery and day?to?day quality of life. A clean, pleasant environment reduces stress for residents and families alike, while the strong, hands-on staff fosters practical improvements in mobility and daily functioning. The facility's robust dining, varied activities, and visible pride in care help residents feel safe and valued, which translates into better mood and engagement. The notable continuity of care - with nurses, aides, and therapists often seen collaboratively - creates a seamless experience during rehab, mitigating concerns about occasional administrative hiccups. In short, the practical gains in health, comfort, and confidence frequently outweigh the stated drawbacks.

Those weighing alternatives should consider cost sensitivity, and the desire for consistently proactive administration. If budget constraints are driving decisions, or if the need is for ironclad, uniform oversight across all units and shifts, it may be wise to compare other local options. Families prioritizing steady, round-the-clock administrative reliability, or those with high expectations for memory-care staffing continuity, may want to tour several communities and ask pointed questions about staffing ratios, PT schedules, and discharge planning. The Retirement Ranch's strengths will be decisive for many; for others, especially where control over administrative consistency is non?negotiable, alternatives deserve a thorough look.

Overall, Retirement Ranch presents a pragmatic, capable solution for both rehabilitation and long?term care in Clovis. The care team's empathy and competence consistently drive positive outcomes, and the community's ambiance and meal program contribute to a sense of normalcy and well?being that families value. The occasional administrative caution is real, but it does not negate the core advantages: meaningful recovery momentum, transparent family communication, and a warm, supportive daily environment. For families prioritizing progress, personalization, and a home?like atmosphere, Retirement Ranch remains a sound, confident recommendation - provided that cost considerations and administrative expectations are carefully clarified during tours and conversations with staff.

This part of Clovis, New Mexico offers a range of healthcare options conveniently located within close proximity, including cancer centers and medical groups. There are also various restaurants offering diverse dining options, as well as places of worship for spiritual support and community engagement. Additionally, there are several parks nearby for outdoor recreational activities and relaxation. Transportation services such as car rentals and airport shuttles are readily available, making it easy to get around the area. Pharmacies are also easily accessible for medication needs. Overall, this part of Clovis provides a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Cancer Center (0.1 miles)
• Plains Regional Cancer Center (0.1 miles)
• Plains Regional Medical Group (0.1 miles)
• Clovis Family Healthcare (0.2 miles)
• Covenant Cardiology Associates (0.3 miles)
• Clovis Cardiology Associates (0.3 miles)
• Womens Med CTR (0.3 miles)

Hospitals

• Plains Regional Dialysis Center (0.2 miles)

Restaurants

• Coffee Bistro (0.6 miles)
• Panaderia Estrella (1.3 miles)
• Foxy Drive-In (1.7 miles)
• Happy Garden (1.7 miles)
• Wienerschnitzel (1.8 miles)
• Taqueria Jalisco (2 miles)
• Eddie's Subs & More (2.1 miles)

Places of Worship

• St Johns Baptist Church (0.8 miles)
• Potter's House Christian Center (1 miles)
• New Testament Baptist Church (1.5 miles)
• Agape Love Ministries (1.6 miles)
• Central Christian Church (1.7 miles)
• Church of Christ (1.9 miles)
• St James Episcopal Church (1.9 miles)

Parks

• Potter Park (1.4 miles)
• Greene Acres Park (2.1 miles)
• Hillcrest Zoo Clovis New Mexico (2.8 miles)
• Clovis Park Maintenance Department (3 miles)
• Hillcrest Dog Park (3.1 miles)
• Dickenson Park (3.1 miles)

Transportation

• Enterprise Rent-A-Car (1.7 miles)
• Clovis Area Transit System (2.6 miles)
• U-Haul Moving & Storage (2.7 miles)
• Superior Airport Shuttle (2.8 miles)
• Clovis Municipal Airport (CVN) (8.6 miles)
• U-Haul (17.6 miles)

Cafes

• Blackwater Coffee (2 miles)
• HTeaO (2.2 miles)
• Starbucks (2.3 miles)

Pharmacies

• Roden-Smith Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Jaramillo, Jason Scott (2.2 miles)
• Good Neighbor Pharmacy (2.3 miles)
• Walmart Photo Center (16.3 miles)

Theaters

• North Plains 7 - Allen Theatres (2.4 miles)