Arbors Care Center

Pros

• The facility, Bey Lea, is described as very nice and welcoming.
• They had availability to accommodate new residents promptly.
• Staff members at the facility were responsive when receiving calls about residents' needs.
• The environment appears to be suitable for elderly care.

Cons

• The aunt received inadequate communication regarding her medical condition and treatment.
• There was no one to accompany her to the ER, raising concerns about her care during the emergency.
• The family did not receive timely updates on her status after the incident.
• The facility appears to be neglecting basic responsibilities despite the high cost of care.
• The staff seemed unaware of important details about the aunt’s situation when contacted.

Review

In recent weeks, the experience of a family member at Bey Lea has raised serious concerns about the level of care provided to residents in this facility, particularly regarding communication and medical attention. A 97-year-old aunt has been residing at Bey Lea for approximately three weeks when an incident occurred that prompted alarm among her family. On Thursday, May 30, a message was left indicating that she had sustained a skin tear on her leg and required stitches. This initial communication set off a series of troubling events that would ultimately lead to frustration and disappointment.

Upon receiving the notification about her aunt's condition, a family member promptly returned the call for further details. Regrettably, the response from the staff did not inspire confidence. When a gentleman finally answered after several rings, he appeared to be unaware of the situation concerning the resident’s injury. This lack of information immediately raised red flags about the facility's internal communication protocols and its ability to manage emergent situations effectively. After clarifying her inquiry about her aunt needing stitches, the staff member acknowledged the issue but seemed detached and unfocused on providing necessary support or reassurance.

The family's concern deepened when they inquired whether anyone had accompanied their aunt to the hospital following her departure for treatment. The staffer indicated that she went alone, which is a significant worry for any family member trusting their loved one’s care to an assisted living facility. Without knowledgeable personnel available to accompany residents during medical emergencies, families may feel compelled to question how such circumstances are handled by management during critical moments.

Moreover, despite being informed that their relative was en route to emergency care, there was no follow-up call from Bey Lea regarding her status or condition after she arrived at the ER. The absence of communication left family members feeling neglected and uninformed during what should have been a priority for any caregiving facility: ensuring families remain updated about their loved ones’ health issues and treatment outcomes. As days progressed without any news—or even basic follow-up—it became increasingly clear that Bey Lea was failing in this fundamental aspect of care.

On Saturday, June 1—nearly three days after receiving initial notification—the family learned through other means that their aunt was still hospitalized due to her injury while still awaiting information from Bey Lea itself. Feeling distressed over both their relative’s well-being and lackadaisical responses from caregivers heightened feelings of frustration towards what they perceived as ineffective oversight within facilities designed to provide care for vulnerable populations like elderly individuals who require additional assistance.

Given these troubling experiences while paying a hefty monthly fee [Cost Removed], it is apparent that there are serious systemic shortcomings in how Bey Lea operates—particularly related to patient monitoring and communication with families regarding potentially concerning incidents affecting residents’ health states. With expectations high in any complete-care environment where residents' lives depend heavily upon those entrusted with their daily needs; many may find themselves advised against utilizing such facilities if proactive measures don’t improve moving forward.

Ultimately, while Bey Lea might present an appealing facade initially—portraying itself as an establishment equipped with appropriate resources—this narrative starkly contrasts with actual experiences encountered by caretakers relying upon those same provisions being promised each day within its walls.

Parks

• Jakes Branch County Park (1.3 miles)
• Gille Park (4.5 miles)
• John C. Bartlett County Park (5.9 miles)
• O Street Playground (8.1 miles)

Restaurants

• Two Sister's Ice Cream Stop (2.8 miles)
• Baker's Water Street Bar & Grille (3.1 miles)
• Office Restaurant & Lounge & Sushi Bar (3.6 miles)
• Jt's Bagel Hut (3.8 miles)
• McDonald's (3.9 miles)
• Burger King (3.9 miles)
• McDonald's (4.1 miles)

Transportation

• Toms River Bus Terminal (3 miles)

Physicians

• Certified Dermatology (3.1 miles)
• The Cataract & Glaucoma Vision Center-Lakhani Eye Associates (3.2 miles)
• Ocean Medical Imaging Center (3.3 miles)
• Kuflik Dermatology (3.3 miles)
• Shore Medical Specialists (3.4 miles)
• Ronald Dr - Ronald J Iannacone Iannacone DO (3.6 miles)
• Antoine C Chaker (3.6 miles)

Hospitals

• Children's Specialized Hospital Outpatient Center – Toms River Lakehurst Road (3.2 miles)
• Community Medical Center For Kids & Family (3.7 miles)
• Lacey Diagnostic Imaging Center (3.9 miles)
• Southern Ocean Center For Health (4.1 miles)
• Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (6.6 miles)

Pharmacies

• Community Surgical Pharmacy (3.6 miles)
• Rite Aid (3.8 miles)
• Rite Aid (3.8 miles)
• Walgreens (3.9 miles)
• Rite Aid (4 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.4 miles)

Places of Worship

• Presbyterian Church of Toms River (4.6 miles)

Cafes

• Starbucks (5.4 miles)