Crystal Lake Healthcare & Rehab

395 Lakeside Boulevard, Bayville, NJ 08721

For more information about senior living options: (844) 490-3973

2.9 from 57 reviews
5 stars
26
4 stars
1
3 stars
0
2 stars
2
1 stars
28

Skilled Nursing Facility

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    Overall Review of Crystal Lake Healthcare & Rehab

    Pros

    • pro Crystal lake facility offers compassionate and attentive care for its residents.
    • pro The staff is remarkably dedicated, friendly, and highly professional, ensuring each resident's needs are met with kindness and respect.
    • pro Crystal Lake residents are like family.
    • pro The staff is a great team of long term employees.
    • pro The crystal lake team is amazingggggggggg!!!
    • pro Staff is friendly and very helpful.
    • pro A wonderful place ? Tybee and Cairo Artemis and Astraea Love visiting Crystal Lake.

    Cons

    • pro The CNAs are horrible.
    • pro The social worker has a terrible attitude and is rude.
    • pro The food is unfit for animals.
    • pro The building is a fire hazard.
    • pro Residents are not bathed and their clothes are left untouched.
    • pro The facility is filthy, with rooms smelling of urine and feces.
    • pro There are reports of residents being beaten with brooms.
    • pro CNAs jump residents and cause critical injuries.
    • pro The facility does not provide quality care and sends patients to appointments unaccompanied by a nurse.
    • pro Pills are left on the floors and patient neglect is evident.
    • pro The place is an absolute disgrace and should be shut down by the state.
    • pro Positive reviews are allegedly written by employees to protect their jobs (false advertising).

    Review

    Crystal Lake appears in these accounts as a facility that evokes strong, conflicting feelings among families and caregivers. On one hand, there are voices that speak of genuine care and appreciation for certain staff members who go above and beyond. On the other hand, there is a chorus of horror stories: neglect, abuse, unsanitary conditions, and systemic failures that leave residents vulnerable. Taken together, the reviews paint a picture of a place where care quality seems to swing wildly from one shift to the next, and where the most serious concerns are framed by a small group of dedicated employees who try to counteract a culture that many observers describe as negligent or indifferent.

    Several readers describe deeply troubling conditions that they say they personally witnessed. One account narrates discovering an uncle in a facility wearing "dead people clothes," dirty and in a room that reeked of urine and feces, with the bed in disarray. The writer, a CNA with more than twenty years of experience, emphasizes the impression that residents are living in squalor rather than receiving care. Filth, odor, and a lack of basic hygiene are recurring motifs in many reviews: rooms and bathrooms described as dirty, residents left unshowered for days, and clothes not laundered or returned as expected. The same reviews recount meals that are neglected or forgotten, with family members delivering lunch and dinner daily only to find that their loved ones do not receive the meals intended for them.

    The staff narrative in these reviews is a study in contradictions. A number of reviewers condemn CNAs as "HORRIBLE," while also noting the presence of a few compassionate, capable staff members. Three nurses are singled out as genuinely caring, and a social worker named Robin is described as friendly and attentive, a rare bright spot in an otherwise negative picture. Other social workers and managers receive sharply conflicting appraisals: some reviews allege terrible attitudes, dismissiveness, and even neglect of patient needs during visits or daily routines; others claim the same staff members are hardworking, kind, and supportive. The inconsistent behavior of staff is repeatedly presented as evidence that the facility's culture - rather than any single employee - is at fault.

    Food, safety, and facility integrity are frequent bones of contention. Critics describe meals that fail to meet basic nutritional or sensory standards, with cancerous or hazardous eating environments implied by mentions of "pills all over the floors" and "the food there is not fit for an animal." Building conditions are described as aging and hazardous, with one reviewer calling the place a fire hazard due to its seven-floor layout and questions about how evacuations would be handled for bed-bound residents. There are warnings about equipment and infrastructure problems, unaddressed maintenance needs, and a general sense that safety protocols are not consistently followed. Claims of state intervention - such as fines for staffing violations and calls for the facility to be shut down by the State of New Jersey - underscore the protests about governance and accountability.

    Not all voices are equally negative. Several entries offer counter-narratives, praising Crystal Lake as a compassionate, attentive, and professional environment. Some reviewers celebrate staff who make a meaningful difference, noting that residents are treated like family and that the care team is dedicated and capable. One person mentions that things are improving for a resident named Jeff after a move to a more stable setting, and another highlights a long-standing team that appears to provide reliable, high-quality care. A few anecdotes mention enjoyable activities, friendship among residents, and staff who sustain warmth and respect in daily routines. These remarks create a sense that there are effective, empathetic caregivers who can, at times, transform an otherwise difficult setting for the better.

    There is also a strong sense of caution and alarm woven through these reviews. Several writers urge potential visitors to avoid Crystal Lake, warn that the facility has engaged in practices they consider to be false advertising, and accuse management of prioritizing insurance money over patient welfare. Some claims allege that residents are sent to appointments without proper accompaniment, that aides do not speak English, and that visits are not adequately supported by nursing staff. The repeated call is for accountability - background checks for staff, proper nurse presence during appointments, and more vigilant oversight from state regulators. A few entries explicitly state that they would not recommend this facility to anyone they care about, underscoring a fear that the same experiences could be repeated for other families.

    In sum, the collection of reviews you'll find at Crystal Lake reflects a landscape of extreme variance in perceived care quality. There are unmistakable and widely echoed accusations of neglect, poor hygiene, and unsafe conditions, alongside rare-but-notable praise for individual caregivers and moments of meaningful improvement. Families describe exits and transfers to other facilities as a result of ongoing concerns, including persistent questions about staff training, supervision, and adherence to patient-centered care. For anyone considering Crystal Lake, the message woven through these accounts is one of careful scrutiny: ask detailed questions about staffing levels, nurse availability, hygiene protocols, meal administration, and safety standards, and seek out recent, verifiable information from state regulators or independent surveys before making a decision.

    Features

    Housing

    • 235 resident community capacity 235 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Crystal Lake Healthcare & Rehab in Bayville, NJ is a premier assisted living community that offers a comfortable and enriching lifestyle for its residents. With a wide range of amenities and care services, this community ensures that each resident receives the support they need to thrive.

    The community boasts various amenities designed to enhance the quality of life for residents. There is a beauty salon on-site, allowing residents to indulge in pampering and grooming services. Cable or satellite TV is provided in each room for entertainment purposes. Community-operated transportation is available to help residents get around conveniently. A computer center allows residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining experiences, ensuring that meals are enjoyable and sociable times of the day. A fitness room and wellness center are available for residents to maintain their physical health. Additionally, the community features a gaming room, small library, outdoor space, and high-speed internet access.

    Care services provided at Crystal Lake Healthcare & Rehab are comprehensive and personalized. A 24-hour call system ensures that assistance is readily available whenever needed. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure proper administration of medications. The community follows diabetes diets for those with specific dietary needs and can cater to special dietary restrictions as well. Transportation arrangements can be made both for non-medical purposes as well as for doctors' appointments.

    Residents at Crystal Lake Healthcare & Rehab also enjoy an array of engaging activities and programs designed to promote mental wellbeing and social interaction. Concierge services are available to assist residents with any requests or needs they may have. Fitness programs keep residents active and healthy while planned day trips offer opportunities for exploration and adventure outside the community's grounds. Resident-run activities enable individuals to take part in organizing events they find interesting or enjoyable while scheduled daily activities provide structure throughout the week.

    With the community's ideal location in Bayville, residents have easy access to various amenities and services in the surrounding area. Parks, pharmacies, physicians, restaurants, transportation options, and hospitals are all conveniently situated nearby.

    Overall, Crystal Lake Healthcare & Rehab offers a comfortable and vibrant assisted living community where residents can enjoy a fulfilling lifestyle with an array of amenities, personalized care services, engaging activities, and convenient access to necessary amenities in the surrounding area.

    Nearby Places of Interest

    Restaurants

    • Yesterday's Restaurant (1.8 miles)
    • Jt's Bagel Hut (2.4 miles)
    • McDonald's (2.6 miles)
    • McDonald's (2.9 miles)
    • The Lacey Diner (2.9 miles)
    • MJ's Restaurant Bar & Grill (3.2 miles)
    • Two Sister's Ice Cream Stop (3.3 miles)

    Physicians

    • Dr Santo-Domingo (1.8 miles)
    • Mabagos Jerry Dr (2.3 miles)
    • Dennis Earl Novak (2.4 miles)
    • Brielle Orthopedics at Rothman (2.5 miles)
    • Moss Kathy Brielle Orthopedics (2.5 miles)
    • Medical Associates of Marlboro - Bayville (2.6 miles)
    • Liviu C Crisan (2.7 miles)

    Parks

    • Gille Park (2.3 miles)
    • Jakes Branch County Park (2.6 miles)
    • John C. Bartlett County Park (3.6 miles)
    • O Street Playground (6.8 miles)

    Hospitals

    • Lacey Diagnostic Imaging Center (2.4 miles)
    • Southern Ocean Center For Health (2.5 miles)
    • Children's Specialized Hospital Outpatient Center – Toms River Lakehurst Road (4.6 miles)
    • Community Medical Center For Kids & Family (5.4 miles)
    • Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (8.1 miles)

    Pharmacies

    • Rite Aid (2.6 miles)
    • Walgreens (2.6 miles)
    • Medicine To Go Pharmacies (2.9 miles)
    • Walgreens (4.5 miles)
    • Rite Aid (4.7 miles)
    • Forked River Pharmacy (4.7 miles)
    • Rite Aid (4.9 miles)

    Transportation

    • Toms River Bus Terminal (4 miles)

    Places of Worship

    • Presbyterian Church of Toms River (5.4 miles)

    Cafes

    • Starbucks (6.1 miles)

    Frequently Asked Questions

    Where is Crystal Lake Healthcare & Rehab?

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