Majestic Nursing and Rehabilitation Center at Red Bank

Pros

• The care in this facility is second to none.
• The staff is so caring.
• The renovations are impressive.
• Lindsay and Stephanie were compassionate and helpful throughout the process.
• Stephanie gave an amazing tour and answered questions thoroughly.
• The facility features new state-of-the-art equipment in the therapy gym.
• The building has great nursing staff.
• The staff are friendly.
• The facility is very nice, with a professional and helpful staff.
• The nurses, aides, and staff are working above and beyond.
• Red Bank Rehab & Healing has hit the mark with a caring staff.
• The admissions and social work offices have an open-door policy.

Cons

• The facility is described as less like a care home and more like an oubliette - or worse, a prison for the elderly.
• The fourth floor is said to reek of urine, mold, and neglect, making the environment dark, depressing, and claustrophobic.
• People are described as looking like zombies and smelling like caged zoo animals.
• There were major issues with insurance coverage and authorizations, tied to the facility's poor ratings.
• The place is called a warehouse of despair, with staff seemingly focused on filling beds rather than caring for residents.
• The tour was rushed, surface?level, and designed to distract.
• The renovations were seen as superficial and failing to address the facility's underlying problems.
• Families reported predatory, pushy phone calls pressuring them to move in.
• The wheelchairs were disgusting, and residents were left sitting in their own waste.
• Staffing was described as insufficient for basic needs, with residents unable to get timely bathroom assistance.

Review

Red Bank Center for Rehabilitation and Healing and its related Red Bank Rehab campus elicit a wide range of experiences from residents, families, and visitors. Across the collected feedback, the common threads are a recently refreshed environment and a strong sense of care from many staff members, paired with troubling reports about cleanliness, timely assistance, and some administrative frustrations. In short, the place appears to be a well-loved, brightly renovated facility for some, while for others it has felt like a place where basic daily needs and protections were not consistently met.

Several reviews paint a picture of a center that has undergone meaningful renovations and offers enhanced therapy opportunities. Commenters frequently mention the "state-of-the-art equipment" in the therapy gym and a newly remodeled wing that brings a sense of modern, comfortable space for residents and families to tour and visit. Families describe the facility as beautiful and well maintained, with a professional and capable therapy staff working hard to advance mobility and daily functioning. There are repeated mentions of a supportive environment during admissions and a willingness from staff to explain care plans, answer questions, and be accessible to families.

Among the most positive narratives are those that highlight specific staff members who are seen as deeply knowledgeable, compassionate, and unpressured in their approach. In one account, Lindsay/Lindsey and Stephanie are praised for their kindness, thorough explanations, and patience. Lindsay is described as highly experienced in this field, always ready to answer questions around the clock, while Stephanie provides comprehensive tours and clear information about the facility's capabilities. Families appreciated being allowed to research options and to make decisions at their own pace, with staff encouraging informed choices rather than pushing a particular path. Other reviews emphasize the nursing teams and the therapy department, with gratitude expressed toward particular therapists and the open-door philosophy of admissions and social work staff, including Lorraine, Samantha, and the team's general approach to communication.

There are, however, strong and specific criticisms that paint a much grimmer picture. One reviewer compared the experience to a prison-like setting, accusing the facility of predatory solicitations, rushed tours, and a deceptive sense of progress created by superficial renovations. The fourth floor was described as having a pervasive urine odor and a dark, depressing atmosphere - an image of neglect that extended beyond ambiance to concerns about insurance coverage and authorization difficulties tied to the facility's overall ratings. This critique culminates in a strong warning to prospective families to be wary, do their own homework, and not be swayed by appearances alone.

Several responses to complaints touch on cleanliness and daily care. One reviewer notes a layout of a clean facility in general but reports that a loved one's room was dirty, with a floor that looked unclean for weeks, a dirty windowsill, and trash in the room. Another account highlights a disturbing lack of timely assistance for a patient with dementia, describing a routine where the resident is left in a wheelchair for long spans, delays in bathroom assistance, and only a couple of daily activities offered. The writer positions themselves as their father's advocate and portrays a pattern of questions being ignored or answered with what seems to be evasive reassurance, leading to a sense that the care environment is not meeting the resident's needs. A sister's visit in June 2025 is cited as further evidence of ongoing neglect, including an incident where a resident was left soaked in urine for hours.

In response to the latter concerns, some reviewers recount direct conversations with administration and a DON that led to continued concern about the quality of care. The tone of some replies suggests the reviewer did not feel heard, describing a repeated cycle of promises followed by the same issues surfacing, culminating in a firm warning to avoid the facility.

Amid these tensions, there are additional positive notes that emphasize kindness, helpfulness, and a welcoming atmosphere. Several reviewers describe the staff as friendly and attentive, noting that patients and families felt welcomed and valued during visits. There are mentions of staff going the extra mile: aides stepping in to help a friend in need, staff members explaining procedures patiently, and a nurse's station where help was readily available. Positive anecdotes also include a family recognizing how convenient the facility is for relatives and noting improvements in the patient's overall well-being since transfer, including better physical and mental health outcomes.

Other highlights from the feedback include a community-oriented moment in which Red Bank Center hosted an ice cream truck event for staff appreciation, described as a smooth, easy process with positive reception from the team. A separate account commends the center for its professional and helpful staff, with one commenter noting the satisfaction of helping a brother dress and manage daily challenges, while acknowledging that mental stability can complicate caregiving even when staff do their best.

A long, highly favorable testimonial consolidates several threads: after researching several rehab options, the family found Red Bank Rehab to be the best fit for their husband's needs. The writer highlights the facility's remodeled wing and the promise of a private room, the dedication of the PT department led by Kristen and the other physical therapists, and a nursing and support staff that consistently exceeded expectations. The writer also stresses the value of accessible leadership and open communication channels through admissions and social work, with specific appreciation for Lorraine, Samantha, and Dr. Perkari's recommendation. The overall sentiment is one of sincere gratitude for the care team and the environment that feels welcoming, responsive, and reputable.

Taken together, the collection of reviews depicts a facility marked by strong points in renovations, therapy opportunities, and some standout staff experiences, alongside serious concerns about consistency in cleanliness, timely care, and administrative responsiveness. For families considering Red Bank Center for Rehabilitation and Healing, the narrative suggests a few guiding principles: visit, ask detailed questions about daily routines and infection control, talk directly with admissions and social work about care planning and communication, and assess whether the specific needs of a loved one - such as dementia care or hand-offs to aides - are being met on a daily basis. The facility appears to offer substantial potential for excellent care in a refreshed setting, but the experiences described also underscore the importance of personal oversight and thorough consultation to ensure that expectations align with the reality of day-to-day operation.

This area of Red Bank, New Jersey, offers a convenient location with a variety of amenities nearby. You will have easy access to healthcare services with several physicians' offices, pharmacies, and hospitals within a few miles. There are also restaurants catering to different tastes, theaters for entertainment, places of worship for spiritual needs, and cafes for socializing. Transportation options include train stations for easy travel and parks for outdoor recreation. Overall, this area provides a mix of essential services and leisure activities that may appeal to seniors looking for a comfortable and well-rounded living environment.

Physicians

• Urology Associates Associates (1 miles)
• Medimorphosis Physician Assisted Weight Loss (1.3 miles)
• Advanced Foot Center (1.6 miles)
• ENT and Allergy Associates -Shrewsbury (2.1 miles)
• Specialty Anesthesia Associates (2.2 miles)
• Premier Pain Centers (2.2 miles)
• De Gennarro Pediatrics & Asc (2.3 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• Little Silver Family Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (4.3 miles)
• Bayshore Pharmacy (5.5 miles)

Restaurants

• Nicholas Barrel & Roost (1.7 miles)
• Taco Bell (4.1 miles)
• Zachary's (4.6 miles)
• Salt Creek Grille (4.8 miles)
• La Ginestra Ristorante Italiano & Pizzeria (5.2 miles)
• McDonald's (5.2 miles)
• Beach Tavern (5.6 miles)

Theaters

• AMC Monmouth Mall 15 (3.9 miles)

Places of Worship

• Church of the Precious Blood (5.6 miles)
• Jersey Shore Rescue Mission (9 miles)

Cafes

• Booskerdoo Fresh Roasted Coffee Co. (5.6 miles)
• Rook Coffee (5.7 miles)
• Rook Coffee (6 miles)
• The Baked Bear (6.3 miles)
• Starbucks (7.9 miles)
• Starbucks (8.4 miles)
• Booskerdoo Coffee & Baking Co. (8.7 miles)

Transportation

• NJT - Long Branch Station (5.9 miles)
• NJT - Aberdeen-Matawan Station (9.1 miles)
• Asbury Park Station (9.3 miles)

Parks

• Seven Presidents Oceanfront Park (6.1 miles)
• Joe Palaia Park (6.4 miles)

Hospitals

• Monmouth Medical Center (6.1 miles)
• Hackensack Meridian Health Jersey Shore University Medical Center (9.3 miles)
• K. Hovnanian Children's Hospital (9.3 miles)