Comfort Keepers

Pros

• The caregivers were kind and compassionate.
• The administrative staff resolved issues quickly.
• Comfort Keepers provided the extra attention the mother needed while in rehab.
• Comfort Keepers is a highly responsive team with a lot of heart.
• The family has relied on Comfort Keepers' services for six years.
• The care team was very responsive and wonderful.
• The CHHA staff are wonderful, and the case manager found great matches for the parents.
• The central office staff were willing to listen to concerns and accommodate needs.
• The caregivers provided care and friendship over the years.
• The caregivers became like family to the family.
• Comfort Keepers stepped in during a difficult time and made it possible for the stepmom to die at home in her terms.
• Linda DiGenio is an exceptional caregiver who exceeds expectations.
• Lorraine and Mary went above and beyond in their care.
• Ellie was tireless in finding the right caregiver and was patient.
• The aides were kind, caring, and professional.

Cons

• Some caregivers were uncommunicative.
• There were not enough caregivers, with no flexibility, and weekend coverage was not available.
• A live-in arrangement did not work out due to miscommunications between the agency, the live-in caregiver, and the family.
• A client was charged $150 for a cleaning task that was not performed, and Comfort Keepers indicated they do not provide cleaning services.

Review

Across the collective experiences shared, Comfort Keepers often emerges as a source of warmth, steadiness, and practical support for families navigating the delicate terrain of aging, illness, and recovery at home. Caregivers are frequently described as kind, compassionate, and patient, bringing a sense of calm and companionship to loved ones who need both practical help and a trusting presence. Many families highlight how quickly any issue was addressed by the administrative team, emphasizing a responsiveness that provided reassurance during rehab periods, transitions to new care plans, or the regular demands of daily life. In particular, several accounts note that Comfort Keepers offered the "extra attention" their loved ones needed during rehab, creating moments of comfort and relief when the family needed it most.

Yet the landscape of feedback is not uniformly seamless. Some reviewers point to challenges such as caregivers who were less communicative or inconsistent, and others mention gaps in availability or flexibility - especially when weekend coverage was essential or when a live-in arrangement did not work out as hoped. A few families described experiences where there were misunderstandings between the agency and the caregiver or family, or where scheduling and continuity did not align perfectly with expectations. Even with these caveats, however, many families still express a strong willingness to return to Comfort Keepers in the future, underscoring that the overall impression remained positive and centered on reliable care and humane, respectful treatment.

A large portion of the commentary centers on long-standing relationships and the human connections that develop over time. Several families have relied on Comfort Keepers for years - sometimes six or more - cencing a steady presence as a parent or grandparent aged. The CHHA teams are frequently highlighted as wonderful, with case managers and coordinators playing a pivotal role in carefully matching caregivers to the needs and personalities of each family member. The sense of "like family" recurs in many reviews, with phrases that convey gratitude for caregivers who not only tended to daily tasks but also formed meaningful bonds with the person receiving care. In one particularly touching thread, caretakers who formed bonds with parents in their 90s and 80s offered friendship, companionship, and practical support that made challenging days more manageable for the entire family.

Individual caregivers often become the stars of the stories, and a handful of names stand out for their extraordinary impact. Linda DiGenio is repeatedly praised as an exceptional caregiver whose warmth and competence left a lasting impression on the families she helped. Her presence is described as going beyond routine assistance, with families noting she treated the parents as if they were her own and that she became part of the family dynamic in a very short time. The effect of such dedicated care is described as transformative - parents and siblings feeling a sense of ease, comfort, and confidence in daily living and in the moments of crisis. Beyond Linda, other caregivers are remembered with equal warmth for their compassion, reliability, and the meaningful relationships they built, including those who provided companionship, personal care, light housekeeping, and steady advocacy.

The most deeply moving narratives often involve end-of-life care and the dignity of dying at home. A number of families recount how Comfort Keepers supported them through some of life's most challenging periods - providing 24/7 live-in care, overnight support, and a consistent, compassionate presence that allowed a loved one to spend their final months with familiar surroundings and trusted people. One caregiver is described as a "god-send" and "angel," forging an extraordinary bond with both the dying parent and the family. In these accounts, the caregiving team is credited with enhancing the quality of the remaining months, enabling the person to enjoy meaningful interaction and a sense of normalcy rather than a medicalized environment. The gratitude expressed in these chapters is profound, with families thanking Comfort Keepers for guiding them through wrenching decisions and offering steady, respectful care that honored the loved one's dignity and preferences.

Even as the praise runs strong, there are unmistakable reminders of the work's imperfect nature. Some reviews mention gaps in capacity - whether due to staffing limitations, weekend scheduling constraints, or the mismatch between a caregiver's skills and specific needs - emphasizing that care planning is a dynamic process that can require frequent adjustment. A few accounts describe difficulties with live-in arrangements that did not meet expectations, or with the alignment of care goals between the family and the agency. In one case, a reviewer recounted a negative experience tied to a misunderstanding about the scope of services, particularly around cleaning tasks. The owner's direct involvement in the discussion stood out, but the encounter left the reviewer feeling misled about what could be provided and led to a low rating despite acknowledging the company's strengths in other areas.

Taken together, the collection of experiences paints a portrait of Comfort Keepers as a deeply human and often dependable partner for families facing the complexities of home-based care. The recurring themes - compassionate caregiving, strong central office support, thoughtful caregiver matching, and the ability to sustain a loved one's independence and dignity at home - generate broad appreciation and lasting trust. At the same time, the stories acknowledge the realities of caregiving work: the need for clear communication, flexible scheduling, and honest discussions about what is and isn't within reach. For many families, the balance leans toward a positive, life-affirming alliance that brings comfort, relief, and a sense of partnership during some of life's most challenging moments.

This part of Shrewsbury, New Jersey offers a variety of amenities that cater to senior living. With several pharmacies, physicians' offices, and hospitals nearby, residents have easy access to medical care. There are also plenty of dining options ranging from casual fast food to upscale restaurants like Salt Creek Grille. The area provides opportunities for leisure and entertainment with theaters such as AMC Monmouth Mall 15 and beautiful parks like Seven Presidents Oceanfront Park. For those who enjoy coffee and pastries, there are several cafes to choose from including Rook Coffee and Starbucks. Overall, this neighborhood provides a convenient and vibrant setting for seniors looking to settle down in a welcoming community with essential services at their doorstep.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.6 miles)
• Little Silver Family Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (5.2 miles)

Physicians

• Medimorphosis Physician Assisted Weight Loss (0.5 miles)
• Urology Associates Associates (0.5 miles)
• Advanced Foot Center (0.8 miles)
• ENT and Allergy Associates -Shrewsbury (1.6 miles)
• Specialty Anesthesia Associates (1.7 miles)
• Premier Pain Centers (1.7 miles)
• Fair Haven Internal Medicine (2.2 miles)

Restaurants

• Nicholas Barrel & Roost (1.8 miles)
• Taco Bell (3.6 miles)
• Zachary's (3.8 miles)
• Salt Creek Grille (4.2 miles)
• McDonald's (4.6 miles)
• Beach Tavern (4.7 miles)
• McDonald's (4.9 miles)

Theaters

• AMC Monmouth Mall 15 (3.6 miles)

Places of Worship

• Church of the Precious Blood (4.7 miles)
• Jersey Shore Rescue Mission (8.6 miles)

Cafes

• Booskerdoo Fresh Roasted Coffee Co. (4.8 miles)
• Rook Coffee (5.3 miles)
• Rook Coffee (5.4 miles)
• The Baked Bear (5.4 miles)
• Starbucks (7.7 miles)
• Booskerdoo Coffee & Baking Co. (8.2 miles)
• Starbucks (9.2 miles)

Transportation

• NJT - Long Branch Station (5.2 miles)
• Asbury Park Station (8.9 miles)

Parks

• Seven Presidents Oceanfront Park (5.2 miles)
• Joe Palaia Park (6 miles)
• Fletcher Lake Park (9.2 miles)
• Sandy Hook (9.4 miles)

Hospitals

• Monmouth Medical Center (5.3 miles)
• Hackensack Meridian Health Jersey Shore University Medical Center (9 miles)
• K. Hovnanian Children's Hospital (9 miles)