Our Lady's Multi-Care Center in Pleasantville, NJ

Pros

• Daisy Coleman is described as the best nurse's aide and is wonderful.
• Daisy Coleman and Keisha are highlighted as the bright spots of the stay.
• Tiffany's compassion made a stressful situation easy to bear.
• Elizabeth provided directives that made the transition to home hospice easier.
• The staff are patient, friendly, and caring.
• The food is excellent and fresh with a different healthy menu daily.
• The on-site chapel provides a peaceful place for prayer or Mass.
• The facility is clean, bright, and welcoming with courteous staff.
• The care team - including nurses, CNAs, and therapists - is described as awesome, dedicated, and professional.

Cons

• One reviewer gave it 1 star and said they didn't want to waste any more time.
• The food was described as the worst, cold and not edible.
• One reviewer noted the air conditioner in a room was loud, making it hard to hear.
• There were no vegetarian food options for a patient.
• A commenter claimed that Our Lady's Center should be shut down for lack of care.
• The coffee needs work.
• The rooms could use more cleaning.
• They were not informed that a patient would be isolated in a COVID room.
• An applicant described the CNA recruitment process as totally unprofessional.

Review

This community is best suited for families seeking a warm, home-like, faith-forward setting where rehab and long-term care are delivered with exceptional personal attention. Our Lady's Multi-Care Center excels for residents who want a tightly knit staff culture, accessible nursing and therapy, and a campus feel that emphasizes dignity, courtesy, and everyday comfort. The on-site chapel and the overall sense of community make it a strong fit for seniors who value meaningfully human care and a neighborhood atmosphere over a large, corporate feel.

Those who may want to consider alternatives include families prioritizing high-end dining variety, extremely formal medical programs, or a campus with expansive, showpiece amenities and activities. While the food experience is praised in many reviews, it can be uneven in a few instances, and a vegetarian option was noticeably lacking for one resident. If robust culinary options, an ultra-modern footprint, or highly specialized clinical services beyond nursing and general therapy are non-negotiable, it pays to compare other options. For residents who need a larger, busier campus with more specialized social programming, exploring additional facilities could be prudent.

The core strengths here are the staff and the culture they create. Time and again reviewers highlight nurses and aides who are patient, friendly, and deeply involved in the recovery and daily comfort of residents. Names repeatedly lifted up - Daisy, Keisha, Whitney, Gladys, Christina, and many others - signal a team that sticks, communicates, and goes the extra mile. The rehab and therapy teams are described as thorough and personable, with caregivers who treat patients like family and families with the same respect. Cleanliness and a welcoming environment reinforce trust, while the updated lobby, bright rooms, and a visible sense of order contribute to a calm, hopeful atmosphere. The chapel's presence and staff-driven warmth add an extra layer of reassurance for families seeking a values-aligned setting.

Among the downsides, the most persistent thread centers on food quality and consistency. A few residents and visitors report meals that are not up to expectations, with some praising excellent menus on other stays and others wishing for more reliable vegetarian options. A handful of comments note room-level upkeep could be improved, and there are rare, non-care-specific criticisms about administrative communications. These concerns are real but tend to sit against a backdrop of dependable caregiving and an environment that respects residents and families. In short, the operational friction is not widespread enough to undermine the overall care story, but it is a legitimate factor to verify during tours and menu discussions.

Consequently, the key pros most often referenced - empathetic, competent staff; a clean, inviting campus; accessible rehab services; and a supportive, faith-forward culture - tend to offset the main drawbacks. For families weighing a post-acute recovery or ongoing long-term care, the strength of the caregiving team, the hands-on approach of nurses and CNAs, and the sense of belonging inside a cooperative, respectful community matter far more than occasional menu variability. The facility's focus on person-centered care translates into better daily experiences, smoother transitions from hospital to rehab to home, and a predictable, dependable response to calls for help.

Bottom line: this is a compelling choice for residents who want a compassionate, resident- and family-centered environment with strong rehab capabilities and a nurturing, small-community feel. It is less ideal for those who must have consistently gourmet dining, broad campus amenities, or highly specialized medical subspecialties beyond standard rehab and long-term care. Prospective families should prioritize meeting the standout staff - especially the CNAs and nurses known for keeping residents safe, engaged, and comfortable - while also requesting fresh, customized menu options and a clear plan for room upkeep. A visit should also include conversations with social services and the admissions team to confirm long-term care fits, room options, and any religious or spiritual preferences that will help ensure a truly harmonious match.

This part of Pleasantville, New Jersey offers convenient access to various healthcare facilities, including primary care physicians, pharmacies, and specialty services like plastic surgery and hearing care. The presence of popular restaurants and cafes provides ample dining options for residents looking to enjoy a meal out. Additionally, the proximity to parks allows for opportunities to enjoy nature and outdoor activities. For those seeking spiritual fulfillment, there is a nearby church for worship. Transportation options are also easily accessible, with both a rail terminal and an international airport within a few miles. Overall, this area provides a blend of essential services and amenities that cater well to senior living needs.

Physicians

• Nancy Merle MD (0.2 miles)
• AtlantiCare Physician Group, Primary Care Plus, Pleasantville (0.6 miles)
• Generations Family Medicine PC (1.4 miles)
• Atlantic Shore Family Practice (1.4 miles)
• Trocki Plastic Surgery Center (1.5 miles)
• Tomorrow's Wellness Center (1.5 miles)
• Total Hearing Care (1.5 miles)

Pharmacies

• Reverence Pharmacy (0.2 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.6 miles)

Restaurants

• Carluccio's Coal Fired Pizza (1.3 miles)
• Ventura's Offshore Cafe (1.8 miles)
• Tilton Inn (1.8 miles)
• Hidden Sands Brewing Company (2.2 miles)
• McDonald's (3.7 miles)
• Custard's Last Stand (3.7 miles)
• Water Dog Smoke House (3.7 miles)

Cafes

• Starbucks (1.8 miles)
• No 7311 (3.7 miles)
• Starbucks (3.8 miles)
• Starbucks (4.9 miles)
• Water Edge Cafe (5.4 miles)
• Hayday Coffee (5.6 miles)

Hospitals

• Atlanticare Lifeline (2 miles)
• Atlanticare Regional Medical Center (5.3 miles)

Parks

• Egg Harbor Township Nature Reserve (4.2 miles)

Places of Worship

• Reformation Lutheran Church (4.7 miles)

Transportation

• Atlantic City Rail Terminal (4.9 miles)
• Atlantic City International Airport (ACY) (5.4 miles)