ExcelCare at Egg Harbor in Egg Harbor Township, NJ

Pros

• The staff are friendly, courteous, and extremely helpful.
• The doctors are among the most qualified and truly compassionate.
• The nurses are highly professional and dedicated to their duties.
• The aides are described as Earth Angels who greet residents with a smile every day.
• The therapy department is among the best and helps patients regain mobility quickly.
• The front desk and administration provide excellent, welcoming service.
• The facility is clean, modern, well-maintained, and pleasantly smelling.
• ExcelCare is highly recommended by grateful families.

Cons

• DO NOT LET YOUR LOVED ONES STAY HERE. THEY DO NOT CARE ABOUT YOUR LOVED ONES.
• This place is terrible, and it is dangerously understaffed, with the remaining staff described as ignorant and unwilling to do their work.
• A lot of their patients are rushed out to the ER because they are being neglected.
• My mother was treated horribly; she could not get baths, water, food, or help getting around, and she had to sit for hours in soiled clothes.
• The head nurse does not care and lies to the family.
• This rehab center don't treat their patients right; they need training for their nurses to treat patients properly.

Review

ExcelCare at Egg Harbor is best suited for families prioritizing strong post-acute rehabilitation in a clean, welcoming setting, where a robust therapy program and genuinely caring staff can drive rapid recovery goals. It is clearly most compelling for residents who are transitioning from hospital care and need skilled nursing, therapy, and daily support to regain independence. For long-term dementia care or ongoing needs that require unwavering 24/7 staffing and flawless medication management in every shift, this community can still work well, but the reality is that some reviews flag variability by shift. Families should consider alternatives if consistent, around-the-clock responsiveness and uniform care quality are non-negotiable.

The standout positives center on therapy and bedside care. The therapy team is repeatedly described as capable, motivated, and collaborative, with residents often achieving meaningful milestones - one case notes a patient who moved from bedbound to standing within weeks, a testament to the intensity and quality of rehab. Nursing staff frequently receive praise for professionalism and attentiveness, and aides are celebrated for compassion and reliability. The administration and front desk are repeatedly described as supportive and responsive, with families feeling listened to and guided through complex care needs. The overall environment reinforces these strengths: a modern, clean facility with pleasant scents, an inviting lobby, and well-maintained spaces that feel orderly and safe for both residents and visitors.

Equally salient are the practical aspects that influence day-to-day satisfaction. Families repeatedly commend smooth admissions and discharge processes, clear information sharing, and easy access to care teams. The facility's emphasis on cleanliness, organization, and a warm, respectful culture is a recurring theme, alongside visible routines that reassure visitors - consistent smiles, proactive communication, and a sense that staff genuinely cares. Therapy is described as thorough and goal-oriented, with staff taking time to explain what's happening and why, which helps families feel confident about the path to rehab success. This blend of professional expertise and humane care translates into strong overall confidence from many families and visitors.

However, a meaningful portion of reviews highlights significant concerns that cannot be dismissed. The most salient risk is understaffing, sometimes described as dangerously low on certain shifts, with reports of delayed assistance, missed requests for water or help, and even gaps in basic care. Medication administration and timely medical attention are touchpoints where families report problems, including instances of miscommunication or delays. Some reviews recount distressing experiences of neglect or rough handling, while others describe theft or safety lapses. These negative experiences, while not universal, illuminate real vulnerabilities that require attention and active risk mitigation if choosing this facility.

One critical nuance for decision-making: the good outcomes in rehab, the warmth of the staff, and the facility's appealing environment can be offset by the risk of inconsistent care on specific shifts. For families with a loved one who thrives on predictability, transparent daily staffing, and rapid response, this is an area that demands careful probing during tours and pre-move conversations. Prospective residents should request detailed staffing metrics, inquire about medication practices, and seek recent shift-by-shift feedback from the management team. Visiting on multiple days, meeting the therapy director, and reviewing the resident progression plans can help determine whether ExcelCare can consistently meet high expectations.

In sum, ExcelCare at Egg Harbor offers a compelling package for rehab-focused care: proven therapy outcomes, a compassionate nursing staff, and a pristine, engaging environment. The community is a strong choice for post-acute recovery where families can actively engage with care teams and monitor progress. Yet for those unwilling to accept any risk of understaffing or variability in daily care, alternatives with more uniform staffing patterns and stricter medication safeguards should be explored. For families prioritizing rehabilitation potential and an overall positive care experience, ExcelCare remains a practical, confident recommendation - provided due diligence confirms consistent staffing and clear, reliable communication across all shifts.

Hospitals

• Atlanticare Lifeline (0.6 miles)
• Mainland Division (4.4 miles)
• AtlantiCare Regional Medical Center, Mainland Campus (4.6 miles)
• Atlanticare Regional Medical Center (4.6 miles)

Restaurants

• Hidden Sands Brewing Company (1.5 miles)
• McDonald's (1.6 miles)
• Tilton Inn (2.2 miles)
• Denny's (2.3 miles)
• Carluccio's Coal Fired Pizza (2.9 miles)
• Ventura's Offshore Cafe (3.7 miles)
• Chick-Fil-A (4.7 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Reverence Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (5.3 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (4 miles)
• Water Edge Cafe (5.8 miles)
• No 7311 (5.8 miles)
• Starbucks (6 miles)

Physicians

• AtlantiCare Physician Group, Primary Care Plus, Pleasantville (1.8 miles)
• Nancy Merle MD (2.1 miles)
• Relievus (2.2 miles)
• Atlantic Medical Imaging (2.2 miles)
• Otter Aspen, MD, FACMS - Schweiger Dermatology Group (2.3 miles)
• Total Hearing Care (2.5 miles)
• Trocki Plastic Surgery Center (2.6 miles)

Places of Worship

• Reformation Lutheran Church (3 miles)

Transportation

• Atlantic City International Airport (ACY) (3.5 miles)
• Atlantic City Rail Terminal (5.9 miles)

Parks

• Egg Harbor Township Nature Reserve (4.2 miles)