ExcelCare at Egg Harbor

Pros

• The therapy staff at Excelcare Egg Harbor is highly praised for their effectiveness and support, with patients expressing great satisfaction in their progress.
• Residents have found the aides to be excellent and extremely kind, contributing to a positive experience during their stay.
• Many reviews highlight the overall friendliness of the staff, creating a welcoming environment for patients.
• The food provided is noted as being good, adding to the residents' comfort and satisfaction.
• Several individuals recommend Excelcare Egg Harbor to others, citing the supportive care they received during rehabilitation.

Cons

• The facility is dangerously understaffed, leading to delays in care and medication for patients.
• Staff members are often rude and untrained to handle larger patients, requiring family assistance for basic needs.
• Many patients experience neglect, being left on toilets or in bed pans for over an hour.
• There are allegations of theft, including money from residents.
• The head nurse is reported to be uncaring and dishonest with families regarding patient care.
• Patients have been ignored by staff, leading to inadequate access to water, food, or assistance getting around.
• One review describes the overall experience as "terrible" and labels the facility as the worst.

Review

Excelcare at Egg Harbor has received a mixed bag of reviews from its residents and their families, reflecting a range of experiences that highlight both the facility's strengths and significant concerns. Several individuals have expressed their satisfaction with the rehabilitation services provided by the therapy team. Many have noted positive advancements in their physical abilities, such as increased mobility and improved balance through dedicated therapy sessions. Residents enthusiastically reported being able to perform exercises like 10 repetitions side to side and even touch their toes, indicating effective rehabilitation efforts. The acknowledgment of specific staff members, such as Linda in therapy and Tamera among medical aides, underscores the personal connections formed within this supportive environment.

Moreover, many reviewers praised the overall care provided at Excelcare Egg Harbor. Descriptions of staff interactions reveal a general sentiment of kindness and attentiveness among nurses, nurse aides, and other personnel involved in daily care routines. One former resident enthusiastically stated that they had an excellent experience with attentive staff who went above and beyond to ensure comfort during their stay. Such testimonials reflect a caring atmosphere where individual needs are addressed compassionately.

However, not all feedback has been positive; there exists a stark contrast between glowing reviews and severe critiques pointing to systemic issues within the facility. Some family members have articulated alarming concerns regarding inadequate staffing levels, which they claim lead to severe neglect of patients' basic needs. Reviews detailing these negative experiences painted a troubling picture: instances where patients were left unattended for lengthy periods—on toilets or bedpans—suggesting a grave concern for patient safety and well-being. Tragic accounts include one reviewer’s mother reportedly receiving delayed medication while being treated rudely by staff members.

The praises for exceptional therapy services stand in juxtaposition to complaints about untrained staff struggling with larger patients' needs. The notion that families were sometimes required to assist in changing patients raises significant questions about staffing capabilities and training adequacy amidst claims of understaffing on multiple occasions. This disparity highlights ongoing challenges faced by healthcare facilities: how do they balance quality care delivery while managing workforce limitations?

Equally concerning was one reviewer's account involving theft allegations against the facility; stories highlighting personal items going missing, including money, further erode trust in Excelcare at Egg Harbor’s management protocols around patient safety and security. This sentiment resonates with families who fear neglect or even mistreatment when entrusting loved ones into caregiving institutions meant to provide care during vulnerable times.

In summary, Excelcare at Egg Harbor encapsulates diverse experiences ranging from commendable rehabilitative success stories marked by compassionate staff support to alarming allegations regarding understaffing leading to patient neglect. While some individuals found solace amid challenging recoveries thanks to skilled professionals dedicated to care excellence—which is certainly admirable—the gravity of reviews calling attention toward deficiencies cannot be overlooked either. As feedback continues pouring in from residents' families seeking quality health services for their loved ones, it becomes crucial for management teams within facilities like Excelcare at Egg Harbor to address those areas needing improvement transparently while reinforcing what has made them valuable resources thus far.

Hospitals

• Atlanticare Lifeline (0.6 miles)
• Mainland Division (4.4 miles)
• AtlantiCare Regional Medical Center, Mainland Campus (4.6 miles)
• Atlanticare Regional Medical Center (4.6 miles)

Restaurants

• Hidden Sands Brewing Company (1.5 miles)
• McDonald's (1.6 miles)
• Tilton Inn (2.2 miles)
• Denny's (2.3 miles)
• Carluccio's Coal Fired Pizza (2.9 miles)
• Ventura's Offshore Cafe (3.7 miles)
• Chick-Fil-A (4.7 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Reverence Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (5.3 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (4 miles)
• Water Edge Cafe (5.8 miles)
• No 7311 (5.8 miles)
• Starbucks (6 miles)

Physicians

• AtlantiCare Physician Group, Primary Care Plus, Pleasantville (1.8 miles)
• Nancy Merle MD (2.1 miles)
• Relievus (2.2 miles)
• Atlantic Medical Imaging (2.2 miles)
• Otter Aspen, MD, FACMS - Schweiger Dermatology Group (2.3 miles)
• Total Hearing Care (2.5 miles)
• Trocki Plastic Surgery Center (2.6 miles)

Places of Worship

• Reformation Lutheran Church (3 miles)

Transportation

• Atlantic City International Airport (ACY) (3.5 miles)
• Atlantic City Rail Terminal (5.9 miles)

Parks

• Egg Harbor Township Nature Reserve (4.2 miles)