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3.7 from 123 reviews
5 stars
66
4 stars
18
3 stars
3
2 stars
2
1 stars
34
Overall Review of Manor Care Mountainside
differentiator24 reviews mention this
Therapy support is frequently praised
Residents and families repeatedly describe strong physical and occupational therapy progress.
A large number of reviews mention the therapy team positively, often describing PT/OT as effective and supportive. Some reviewers specifically connect the therapistsâ work to mobility gains and a faster return home. Even in reviews that criticize other parts of the stay, therapy is still cited as a standout. The community also offers wellness-oriented programming and a dedicated fitness/wellness setup that aligns with residentsâ emphasis on staying active through therapy.
caveat16 reviews mention this
Staff responsiveness gets mixed
Some residents and families report delayed help and inconsistent responses to calls.
While many reviews describe kind, attentive staff, several also raise concerns about responsiveness when help is needed. A recurring complaint is difficulty getting nurses for assistance, including situations involving call lights, showering, or urgent needs. A few reviewers also describe night-time delays or understaffing as contributing to longer wait times. Residentsâ experiences vary, so itâs important to consider both the praise for individuals and the complaints about getting timely help.
caveat18 reviews mention this
Food quality is a point of contention
Dining experiences range from consistently good to disappointing.
Some reviewers say the food is good, even calling it consistently good or great, and a few mention accommodations like lactose-free items. Others describe meals as terrible, barely edible, or not matching what was ordered, with concerns about substitutions. There are also reviews that criticize how food is handled and delivered. Overall, dining quality appears inconsistent across stays.
common16 reviews mention this
Cleanliness and odor come up often
Many reviews mention the facility feeling clean and well maintained.
Several residents and families describe the building as clean, well maintained, and not smelling like an institution. Others point to opposite experiences, including reports of dirtiness, soiled areas, and general facility disrepair. Because both types of comments appear, cleanliness seems to vary by unit or period rather than being universally described the same way. The facility does offer housekeeping services and an overall set of in-house support functions intended to keep daily living running smoothly.
common17 reviews mention this
Care coordination and communication vary
Families describe both strong communication and gaps in follow-through.
Some reviews highlight that staff coordinate well, keep families informed, and help with transitions, transportation, and scheduling. Other reviews describe problems with follow-through, including missed calls, lack of updates, or communication breakdowns related to medical concerns. A few reviewers focus on specific staff members being helpful in addressing issues. Taken together, reviewersâ experiences suggest communication can be excellent with the right team members, but not consistently across all stays.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
151 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Newark International (9 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Kartan Saritha Summit Medical Group Westfield (0.8 miles)
Kenilworth Primary Care (2.9 miles)
Summit Medical Group (3.3 miles)
Premier Urology Group (3.4 miles)
Merck (3.7 miles)
New Jersey Spine Center (4.4 miles)
Summit Medical Group (6.6 miles)
Parks
Mindowaskin Park (1.7 miles)
Forest Road Park (3.2 miles)
Ponderosa Farm Park (4 miles)
Winfield Park (4.3 miles)
Memorial Park (5.2 miles)
Milton Lake Park (6 miles)
Milo S. Borden Park (6.1 miles)
Cafes
Starbucks (2.1 miles)
Starbucks (3.9 miles)
The Bread Stand (5.4 miles)
True Salvage Cafe (6 miles)
Starbucks (6.4 miles)
Starbucks (8 miles)
Starbucks (8.2 miles)
Pharmacies
CVS Pharmacy (2.5 miles)
Walgreens (2.6 miles)
Walgreens (2.8 miles)
CVS Pharmacy (2.8 miles)
CVS Pharmacy (2.9 miles)
ACME Markets Pharmacy (3.4 miles)
CVS Pharmacy (3.4 miles)
Transportation
NJT - Summit Station (2.6 miles)
NJT - Short Hills Station (3.3 miles)
NJT - Millburn Station (3.8 miles)
NJT - Maplewood Station (5.1 miles)
NJT - Rahway Station (6.2 miles)
New Jersey Transit - Metropark Station (7.8 miles)
Newark Liberty International Airport Station (8.3 miles)
Restaurants
Bagels 4 U of Short Hills (2.9 miles)
Huck Finn Diner (3.4 miles)
Scotchwood Diner (3.4 miles)
Stage House Tavern (3.4 miles)
Magic Fountain (3.5 miles)
Millburn Delicatessen (3.7 miles)
El Gordo (3.8 miles)
Places of Worship
Morrow Memorial United Methodist Church (4.8 miles)
Manor Care Mountainside on seniors.fyi includes 5 photos including images showing interior, healthcare, dining, windows, exercise equipment, physical therapy, nursing home, building, and more.
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The article highlights nine memory-boosting activities for seniors that enhance cognitive health and social interaction, including puzzles, trivia quizzes, and storytelling, while emphasizing the importance of adapting these activities to individual preferences to maximize enjoyment and engagement. Consistent mental engagement is linked to improved cognitive function and emotional well-being in older adults.
Medicare provides limited coverage for skilled nursing home care, covering full benefits for the first 20 days and partial benefits up to 100 days under certain conditions, after which families must explore alternative funding options like Medicaid or long-term care insurance to manage potentially high costs. Proactive planning is essential to navigate the complexities of financing ongoing care once Medicare coverage ends.
Geriatric care managers create personalized care plans for older adults, addressing their medical, social, financial, and psychological needs while coordinating services and advocating for their well-being. They help families navigate caregiving challenges but may be hindered by high costs and a shortage of qualified professionals.
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