Manor Care Mountainside

Pros

• The rehabilitation department and a small handful of nurses and staff were excellent.
• The physical therapy and various activities provided at Manor Care Mountainside were very good.
• The 11 to 7 shift had pleasant and attentive aids, such as Arlene, who made the patients feel like family.
• The PT department was caring and provided good services.
• Some of the nursing staff were friendly and attentive to patients' needs.

Cons

• Huge turnover administratively, very unresponsive to inquiries.
• Failed to advise family of at least 2 falls.
• Failed to communicate medical concerns and symptoms to doctor resulting in rehospitalization.
• Not knowledgeable or unwilling to assist with insurance and Medicaid effectively.
• Too many water spots on floor and ceilings, suspect unhealthy mold issues.
• Frequently understaffed and staff ignores patient requests or goofs off.
• Food isn't fit to feed a dog.
• Treat people like cattle with no consideration or empathy.
• Filthy place, rude, minimal compassion or empathy, difficult to get through on the phone.
• Blinds in the room were dirty, walls were chipped, furniture was rundown.
• No care for patients, found mother naked in bed too many times, impossible to get someone to take her to the bathroom.
• Horrible staff who yelled at patients and refused to call 911 when needed.
• Rooms small and difficult for wheelchairs to maneuver, limited caring aides and nursing staff for patient needs.
• Not clean enough facility with poor nurses and horrible food quality.
• Some statements may have been edited for clarity.)

Review

Manor Care Mountainside, a nursing home and rehabilitation facility, has received mixed reviews from patients and their families. While some have praised the rehabilitation department and a small handful of nurses and staff for their excellent care, others have expressed disappointment towards the administration and overall level of service provided.

One common complaint mentioned by several reviewers is the lack of responsiveness from staff members. It seems that both phone calls and emails often go unanswered, leaving families frustrated and concerned about their loved ones' well-being. In addition, there have been instances where the facility failed to communicate important information to families, such as falls or medical concerns, leading to rehospitalization.

There have also been concerns raised about the level of knowledge and assistance provided in regards to insurance and Medicaid. Some reviewers felt that Manor Care Mountainside was either unwilling or unable to effectively assist with these matters compared to other facilities they had experience with.

Cleanliness appears to be another issue at this facility. Water spots on floors and ceilings raised suspicions about potential mold issues, while chipped walls and dirty blinds gave an overall rundown impression. Some reviewers even described the place as filthy.

Staff behavior has also come under scrutiny, with reports of unhelpful or inattentive employees who sometimes pretend not to hear patient requests or goof off instead of attending to their duties. One reviewer witnessed staff members hiding in the kitchen for extended periods, engaging in laughter and conversation while neglecting their responsibilities.

The quality of food at Manor Care Mountainside has also been criticized. One reviewer went so far as to say that it wasn't fit for their dog. This lack of attention to dietary needs adds to the perception that patients are not being treated with consideration or empathy.

Despite these negative experiences, there were some positive aspects mentioned in a couple of reviews. The rehabilitation department was praised for its effectiveness and caring approach towards patients. Additionally, one reviewer found the long-term care satisfactory for their mother-in-law, who reported being happy with the facilities and enjoying the various activities provided.

In conclusion, while Manor Care Mountainside has received some positive feedback for its rehabilitation department and certain staff members, it seems to have significant issues in areas such as administration, responsiveness, cleanliness, and overall quality of care. Families and patients should carefully consider these factors before choosing this facility for themselves or their loved ones.

Physicians

• Kartan Saritha Summit Medical Group Westfield (0.8 miles)
• Kenilworth Primary Care (2.9 miles)
• Summit Medical Group (3.3 miles)
• Premier Urology Group (3.4 miles)
• Merck (3.7 miles)
• New Jersey Spine Center (4.4 miles)
• Summit Medical Group (6.6 miles)

Parks

• Mindowaskin Park (1.7 miles)
• Forest Road Park (3.2 miles)
• Ponderosa Farm Park (4 miles)
• Winfield Park (4.3 miles)
• Memorial Park (5.2 miles)
• Milton Lake Park (6 miles)
• Milo S. Borden Park (6.1 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (3.9 miles)
• The Bread Stand (5.4 miles)
• True Salvage Cafe (6 miles)
• Starbucks (6.4 miles)
• Starbucks (8 miles)
• Starbucks (8.2 miles)

Pharmacies

• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• ACME Markets Pharmacy (3.4 miles)
• CVS Pharmacy (3.4 miles)

Transportation

• NJT - Summit Station (2.6 miles)
• NJT - Short Hills Station (3.3 miles)
• NJT - Millburn Station (3.8 miles)
• NJT - Maplewood Station (5.1 miles)
• NJT - Rahway Station (6.2 miles)
• New Jersey Transit - Metropark Station (7.8 miles)
• Newark Liberty International Airport Station (8.3 miles)

Restaurants

• Bagels 4 U of Short Hills (2.9 miles)
• Huck Finn Diner (3.4 miles)
• Scotchwood Diner (3.4 miles)
• Stage House Tavern (3.4 miles)
• Magic Fountain (3.5 miles)
• Millburn Delicatessen (3.7 miles)
• El Gordo (3.8 miles)

Places of Worship

• Morrow Memorial United Methodist Church (4.8 miles)
• Church of the Little Flower (4.9 miles)
• St Vincent De Paul Rc Church (7.8 miles)

Hospitals

• Saint Barnabas Medical Center (6.2 miles)