Overall Review of Canterbury At Cedar Grove
caveat
20 reviews mention this
Cleanliness is mixed and sometimes poor
Cleanliness and upkeep are inconsistent, with several visitors describing dirty areas or poorly maintained spaces.
Some reviewers describe the facility as clean and note pleasant areas, including clean rooms and no foul smells. Others report a dirty environment, including missing bedding and sheets, bathrooms not maintained, and housekeeping concerns in dining areas. Several comments also call out outdated or rundown condition and ongoing renovations that leave the building feeling “rough around the edges.” A few reports go further, describing a loved one arriving with significant health and skin concerns right after respite.
common
15 reviews mention this
Food quality gets strong reactions
Meals draw both praise and sharp criticism, with some residents happy and others calling the food unappetizing.
Many reviews discuss meals directly, ranging from “good” and well balanced to “atrocious” or bland. Some families say their loved one has no complaints about meals or that food could be improved, while others mention weight loss and difficulty finding the food acceptable. Even positive comments sometimes add caveats about taste and presentation. Overall, the dining experience is not uniform across residents and stays.
caveat
14 reviews mention this
Communication varies day to day
Communication can be unreliable, with some families struggling to get updates or answers.
A number of reviewers say they are kept informed, describe responsive phone calls, and mention progress reports or regular check-ins with staff. Several others describe communication problems, including needing many phone calls to reach someone, not being told what is happening, or feeling ignored when questions are asked. A few comments also point to breakdowns in coordination between staff members, especially around care transitions and updates after appointments. Taken together, residents’ and families’ ability to get timely information seems inconsistent.
common
19 reviews mention this
Nursing and staff help is noted
Reviewers frequently describe nursing and support staff as kind, helpful, and attentive to needs.
Many reviews highlight friendly nurses, aides, and social workers, often saying they take care of patients’ needs and help families feel more comfortable. Several reviewers praise specific staff members for responsiveness, cleaning, and spotting problems early. Even some critical reviews still acknowledge that nurses are wonderful or that the staff is friendly and has good rapport. The clearest recurring pattern is that people at the front line make a strong impression, even when other parts of the experience disappoint.
common
10 reviews mention this
Therapy support is often praised
Therapy is a consistent focus in reviews, with many describing meaningful progress and good therapists.
Multiple reviewers say physical therapy helps with mobility or recovery, and they describe therapists as supportive and professional. Several families mention improvements such as improved walking or that therapy goals are addressed. A smaller number report dissatisfaction with therapy intensity or sessions that felt unhelpful. Overall, therapy experiences skew positive, but not every review matches that impression.
caveat
5 reviews mention this
Staffing and responsiveness raise concerns
Some residents and families report problems with staffing levels and responsiveness, especially at certain times.
A few reviews describe feeling understaffed or not being taken care of, with examples of call buttons not being answered and delayed attention. Others specifically mention that the evening shift can be less responsive or that busy aides may walk away instead of assisting. There are also comments that care fell short around dressing or hygiene at times. While some reviewers praise responsiveness, these criticisms show up enough to be a clear concern for at least some families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
180 resident community capacity
Skilled Nursing Facility
Activities off-site
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Private bathrooms
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Newark International (11 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
High acuity care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Convenient location with nearby healthcare services and amenities.
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