Pheasant Wood Center

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  • Interior

    A cozy bedroom with twin beds, a dresser, and a lamp.

  • Outdoors

    A brick building with multiple windows on a sunny day.

  • Decor

    A cozy living room with armchairs, a fireplace, and a grandfather clock.

  • Living Room

    A cozy living room with traditional decor, featuring a fireplace, green armchairs, a grandfather clock, and a wooden coffee table.

  • Bedroom

    A simple bedroom with a single bed, dresser, lamp, and chair next to a window with blue curtains.

  • Dining

    A bright and elegant dining room with floral-upholstered chairs and neatly set tables.

  • Exercise Equipment

    A rehabilitation room equipped with parallel bars and exercise equipment for physical therapy sessions.

Pheasant Wood Center

50 Pheasant Road, Peterborough, NH 03458

For more information about senior living options: (844) 490-3973

4.2 from 44 reviews
5 stars
30
4 stars
6
3 stars
1
2 stars
0
1 stars
7

Skilled Nursing Facility

Overall Review of Pheasant Wood Center

Pros

  • pro The nurses were very nice and helpful.
  • pro The team was wonderful. They were very attentive and supportive.
  • pro Nick is very kind and seems to care about the people and his job a lot.
  • pro Administrator Nick has exceptional systems in place you can tell he cares a lot about what he does!
  • pro The place is clean. The artwork is amazing. The staff was both nice and helpful. All the patients looked comfortable.
  • pro Dad is so much better off at Genesis. The staff at Pheasant Wood have brought him out of his lonely and unhealthy solo life and vastly improved the quality of life for him.
  • pro It's an inviting welcoming environment!
  • pro The nursing staff is extremely attentive and helpful. The building is clean and things seem to be run very efficiently.
  • pro The ladies and gentlemen that work there are always willing to help with anything I ask and Donna at the front desk is awesome.
  • pro It looks like an awesome place with filled with really nice people!

Cons

  • pro Pheasant Wood Center is a terrible facility.
  • pro The center does not care about residents and is described as a for-profit organization.
  • pro The facility is old, dirty, and outdated.
  • pro There were stains on the carpet, cluttered halls, and bags of trash on the floor.
  • pro There were needle-syringe covers on the floor and a pervasive smell of feces and urine.
  • pro Nursing care was abysmal and therapy was a joke with missing or misused equipment.
  • pro Vital items and prescriptions were delayed or never provided, including ankle braces and VA prescriptions.
  • pro The third floor was a disaster zone, there is no memory care unit, and the facility is understaffed with some staff taking out frustrations on residents.

Review

The collection of experiences from Pheasant Wood Center and the surrounding Genesis facilities paints a picture of a place that can feel like two different worlds at once. On one hand, there are stories of warmth, dedication, and genuine compassion. Families describe loved ones receiving attentive care from nurses, aides, and administrators who seem to care deeply about the people in their care. A grandfather battling COVID is described as an amazing man whose love is evident, and many reviewers emphasize how much they appreciate the "very nice staff," the welcoming atmosphere, and the way the team can feel like a true support system during difficult times. Several residents and families highlight the nursing staff as especially attentive and helpful, with one reviewer noting that the team was wonderful, paying close attention and offering steadfast support.

Beyond individual kindness, several reviews emphasize the overall environment and operational leadership. Nick, the administrator, is repeatedly singled out for praise: described as kind, genuinely caring, and a professional who has put in place systems that signal real concern for the work he does. An inviting, welcoming atmosphere is attributed to his leadership, and other comments echo that the facility is clean, with appealing artwork and a vibe that suggests patients look comfortable and well cared for. For families facing tough medical journeys, these elements - cleanliness, a comforting setting, and staff who seem to care - are repeatedly cited as meaningful positives, contributing to trust in the care being provided.

In some cases, the praise is tied to significant, life-changing moments. One long-term resident's family notes that their 87-year-old dad received nursing and therapeutic care that exceeded expectations, even acknowledging the facility's difficulty with staffing levels while still giving credit to a core group of dedicated employees who worked with smiles and dedication. Names like Nic, Heather, Michele, Mike, Amy, Brad, Roni, and Randi appear as a chorus of appreciation, underscoring how a cohesive team can make a real difference for residents and their families. The sense of teamwork and genuine effort to support recovery and daily living is a recurring thread in these more favorable accounts.

Yet the other end of the spectrum is stark. A substantial portion of the statements paints a troubling picture of neglect, clutter, and insufficient care. One review calls the center a terrible facility that does not care about loved ones and accuses it of being a for-profit operation. Cluttered hallways, stains on carpet, overflowing garbage bags, old, worn furniture, and a pervasive odor of waste are described in painful detail. The nursing care in this account is criticized as abysmal, with incorrect diets, delays in essential therapies, and a lack of basic equipment that should be standard for stroke recovery. The narrative continues with delays in implementing appropriate pain management, failure to coordinate medications and appointments (including a VA wheel-chair lab), and an absence of planned home-health services after discharge. It's a portrait of a system overwhelmed or poorly managed, where the patient's comfort and safety appear compromised rather than prioritized.

Another vivid account highlights a distressing sequence surrounding a stroke survivor: inadequate therapy for speech and arm use, missing or ill-fitting braces, and a prolonged delay in receiving necessary equipment and prescriptions. The reviewer details sun exposure without supervision, missed showers, unanswered calls for assistance, and an overall sense that the patient was left to endure pain and discomfort without timely intervention. The frustration extends to logistics and communication, culminating in a discharge without appropriate prescriptions or equipment being forwarded to the VA, leaving the patient without needed care at home. This account emphasizes a breakdown in the transitions of care that families depend on when moving from hospital to rehabilitation to home.

The most harrowing thread comes from a family whose father briefly came to Pheasant Wood after a hospital stay for a fall. They describe a rapid deterioration in health that followed, poor handling on the third floor, and a sense that the care environment had become disorganized and unsafe. The family expresses deep concern about neglect, the loss of personal belongings, and delays in moving the patient to a more suitable setting. They imply a broader pattern of neglect and structural problems, concluding with the painful assertion that their father's death was hastened by the conditions at the facility, and urging others not to be lulled by appearances or selective praise.

Interwoven with these contrasting experiences are momentos of community and faith that some reviewers found meaningful. A deacon shared that resuming Communion services was a pleasure, and several entries describe the facility as pleasant, with staff who are willing to help and who leave positive impressions on visitors and residents alike. Instances of gratitude toward specific staff members at the front desk, and testimonials about well-cared-for brothers or loved ones, reinforce the sense that Pheasant Wood Center can be a compassionate, comforting place when things align well with staffing, procedure, and supportive routines. The closing notes about the nursing staff being attentive, the building appearing clean, and personal interactions with staff members like Donna at the front desk add yet another layer to the ongoing conversation about what this facility can be when it functions at its best.

Taken together, the reviews present a facility that is capable of delivering meaningful, compassionate care and a sense of community under strong leadership and with dedicated staff, but that also faces serious challenges in cleanliness, infrastructure, therapy provision, and care consistency. The range of experiences - from life-affirming care and heartfelt gratitude to alarming descriptions of neglect and disarray - calls for careful consideration by families seeking placement, as well as ongoing attention from administration and regulators to ensure that every resident receives consistently safe, thorough, and respectful care. The narratives reflect not just the daily routines of a rehabilitation center, but the real human cost and hope that sit at the heart of long-term care.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Pheasant Wood Center is a premier assisted living community located in the charming town of Peterborough, NH. Our center offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.

Our fully furnished apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for added convenience. Residents can also enjoy the beautiful outdoor space and garden area. Housekeeping services are provided to maintain a clean and organized living environment.

Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that residents receive necessary medical attention. Medication management is also available for those who require it.

Nutrition plays an important role in maintaining good health, which is why we offer delicious meals prepared by our professional chefs. Special dietary restrictions are accommodated to meet individual needs. Our dining room provides a welcoming atmosphere for residents to enjoy their meals.

We understand the importance of mental wellness, which is why we provide a mental wellness program to promote cognitive stimulation and emotional well-being among our residents. Scheduled daily activities are offered to keep our residents engaged and entertained.

Located in close proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, our center ensures easy access to essential services and amenities within the community.

At Pheasant Wood Center, we strive to create a warm and supportive environment where residents can thrive. Our move-in coordination service simplifies the transition process for new residents. Transportation arrangement for medical appointments is also provided for convenience.

Come experience the exceptional care and comfortable lifestyle offered at Pheasant Wood Center in Peterborough, NH.

Nearby Places of Interest

Places of Worship

  • All Saints Parish (0.4 miles)
  • Antrim Baptist Church (2.2 miles)
  • Hancock Congregational Church (5.1 miles)
  • Temple Forest Monastery (5.7 miles)
  • Baha'i Faith (5.8 miles)
  • Congregational Church of Temple (7.5 miles)
  • Monadnock Friends Meeting (7.9 miles)

Hospitals

  • Peterborough Internal Medicine (1 miles)
  • Monadnock Community Hospital-ER (1 miles)
  • Monadnock Community Hospital (1.1 miles)
  • Crotched Mountain Rehabilitation Center (5.4 miles)

Physicians

  • Monadnock Obgyn (1 miles)
  • Monadnock Family Care (1 miles)
  • Monadnock Behavioral Health (1 miles)
  • Monadnock Internists (1 miles)
  • Monadnock Regional Pediatrics (1 miles)
  • Monadnock Orthopedic Associates (1 miles)
  • Larmon Steve MD (1 miles)

Parks

  • Shieling State Forest (1.2 miles)
  • Adam's Playground (2.2 miles)
  • Miller State Park (2.7 miles)
  • Cunningham Pond (3.8 miles)
  • Pack Monadnock Summit (4.3 miles)
  • Jaffrey Recreation Department (8.3 miles)
  • Mount Monadnock State Park (8.8 miles)

Restaurants

  • Peterborough Diner (2.3 miles)
  • Pearl Restaurant & Oyster Bar (2.9 miles)
  • Bantam Grill (3 miles)
  • Kogetsu (3.6 miles)
  • Peterborough Pizza Barn (3.9 miles)
  • Common Place Eatery (5 miles)
  • Kimball Farm (7.7 miles)

Cafes

  • Aesop's Tables Cafe (2.3 miles)
  • Cafe 532 (6.6 miles)
  • Identity Coffee Lab (11.1 miles)
  • Hilltop Cafe (11.9 miles)
  • Union Coffee Company (15.4 miles)
  • Hometown Cafe (16.2 miles)

Pharmacies

  • CVS Pharmacy (2.6 miles)
  • Rite Aid (2.8 miles)
  • Rite Aid (7.8 miles)
  • Walmart Pharmacy (12.6 miles)
  • Hannaford Pharmacy (12.7 miles)
  • Rite Aid (14.1 miles)
  • Reade & Woods Insurance (14.5 miles)

Transportation

  • U-Haul (11.2 miles)
  • U-Haul Neighborhood Dealer (12 miles)
  • U-Haul Neighborhood Dealer (15.2 miles)

Theaters

  • Milford Drive-In Theater (12.9 miles)

Frequently Asked Questions

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