Hillsborough County Nursing Home
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400 Mast Road, Goffstown, NH 03045
For more information about senior living options: (844) 490-3973
The staff at Hillsborough County Nursing Home are described as caring, friendly, and dedicated to assisting residents despite challenging situations. Many reviewers noted that the nursing staff were skilled and qualified, creating a pleasant environment for residents. Residents' rooms are reported to be clean, contributing to a comforting atmosphere in the facility. The location of the nursing home is conveniently situated near Manchester, NH, making it accessible for families visiting their loved ones. Reviewers appreciated that many of the staff members knew the names of their patients, fostering a sense of familiarity and care within the community.
The bed sheets were so thin and worn out that they could be seen through, indicating a need for replacement. The mom’s dinner was unsatisfactory, consisting of a cold beef patty described as gross, mushy mixed vegetables, and inadequate mashed potatoes. There was a lack of facial tissues for almost three years, forcing the mother to use toilet paper instead. The cold turkey sandwich served on soggy bread and rotten banana dessert highlighted poor meal quality. Staff on the skilled unit were perceived as rude and unresponsive to call bells, creating a negative experience for residents. A resident went without soap in the bathroom for two weeks due to staff oversight, leading to feelings of neglect regarding basic hygiene needs. Some staff members seemed disorganized and communication failures resulted in missed activity programs, contributing to dull days for residents. The nursing home could be cleaner to better prevent illness from spreading among residents.The Hillsborough County Nursing Home has gathered a variety of reviews from family members of residents, painting a complex picture of the care provided at this facility. While many commend the dedication and hard work of the staff, there are numerous grievances that highlight shortcomings in both patient care and day-to-day operations. The feedback reflects a range of experiences, showcasing both positive interactions and critical concerns that necessitate attention.
One common theme in the reviews is the commitment displayed by certain staff members, particularly during the night shift. Family members noted that caregivers on this shift were often more attentive and responsive to residents' needs compared to their daytime counterparts. However, during the busy hours, reviewers observed alarming delays in response times to call bells from day staff and expressed frustration over rude interactions when assistance was finally provided. This inconsistency raises concerns about staffing levels during peak hours and suggests potential burnout among employees trying to manage overwhelming workloads.
Food quality emerged as another significant issue in these reviews. Multiple descriptions of meals served at Hillsborough County Nursing Home showcased an alarming trend towards unappetizing and poorly prepared food options. Residents were served cold dishes such as turkey sandwiches on soggy bread or cold beef patties lacking essential condiments like gravy. Furthermore, vegetables appeared mushy, and desserts were described as unappealing or spoiled—like the rotten banana mentioned in one review. Such meal experiences not only impact residents' nutritional intake but also their overall satisfaction with life at the facility.
Another major complaint centered around basic supplies and hygiene products for residents. A glaring example was a long-standing request for facial tissues; instead of using appropriate materials, families reported their loved ones resorting to toilet paper for nasal needs due to neglect in fulfilling simple requests. Additionally, one resident recounted an exceptionally troubling experience involving two weeks without hand soap, which left them utilizing substandard alternatives for personal hygiene. The lack of basic necessities like soap calls into question the commitment to resident care and wellbeing within this facility.
Despite these criticisms regarding food quality and basic supplies, several reviewers praised aspects such as cleanliness within rooms and a general feeling of security throughout the nursing home’s campus. Many family members felt reassured knowing that staff recognized residents by name—a sign indicating personalized attention amid larger operational challenges. Moreover, it was noted that activities were organized for residents to stay engaged; however, there were instances where promised programs fell through due to poor communication among staff members about scheduling conflicts.
Geographically speaking, Hillsborough County Nursing Home is well-located near Manchester, NH — considered convenient access for visiting family members coming from Concord or even Boston areas. The building itself is described as clean with good natural light—a favorable environment for those residing within its walls—and importantly did not carry any unpleasant odors typically associated with nursing homes. These aspects contribute positively to visitors’ impressions of care quality offered at this facility.
In summary, while some positive anecdotal evidence points toward dedicated staff who genuinely care about their residents’ well-being at Hillsborough County Nursing Home, significant areas require urgent improvement. These include meal preparation standards concerning taste appeal and temperature consistency alongside ensuring that basic hygiene products are readily available for all individuals requiring them while under their care. Effective communication amongst staff appears critical too—both internally when planning activities but also externally when addressing family concerns—to create a more holistic approach committed fully toward enhancing life quality for every resident within this nursing home setting.
300 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Hillsborough County Nursing Home, a vibrant and welcoming assisted living community located in the charming town of Goffstown, NH. Our facility is designed to provide a comfortable and nurturing environment for our residents, offering a range of amenities and care services that cater to their needs.
At Hillsborough County Nursing Home, we prioritize the well-being and happiness of our residents. Our community features a variety of amenities including a beauty salon, fitness room, gaming room, and small library?ensuring there is something for everyone to enjoy. Residents will also appreciate our beautifully landscaped outdoor spaces, perfect for relaxation or socializing with friends. Our dining experience highlights restaurant-style meals that cater to special dietary restrictions, ensuring that every meal is both delicious and nutritious.
We understand that transitioning to an assisted living community can be challenging, which is why we offer move-in coordination and fully furnished accommodations equipped with private bathrooms and kitchenettes. With services such as housekeeping, transportation arrangements for medical appointments or non-medical errands, and access to our computer center and high-speed internet/Wi-Fi, residents can enjoy both independence and support.
Our dedicated staff provides comprehensive care services 24/7. This includes assistance with daily living activities like bathing, dressing, transfers, meal preparation, medication management, and more?all tailored to enhance residents' quality of life. Additionally, our mental wellness program helps ensure emotional support alongside physical care.
Residents can engage in a variety of scheduled activities?from fitness programs to planned day trips?fostering a sense of community and connection among peers. With concierge services available to assist with individual needs or requests, each resident's lifestyle can be personalized.
Located conveniently within proximity to nearby cafes, parks for leisurely strolls, multiple pharmacies and restaurants, as well as hospitals and places of worship; Hillsborough County Nursing Home ensures ease of access while maintaining the comforts of home in an enriching environment.
Experience compassionate care combined with engaging activities at Hillsborough County Nursing Home?a place where comfort meets community!
Hillsborough County Nursing Home is located at 400 Mast Road, Goffstown, NH 03045 in Merrimack County, New Hampshire
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