Hillsborough County Nursing Home

Pros

• The staff at Hillsborough County Nursing Home are described as caring, friendly, and dedicated to assisting residents despite challenging situations.
• Many reviewers noted that the nursing staff were skilled and qualified, creating a pleasant environment for residents.
• Residents' rooms are reported to be clean, contributing to a comforting atmosphere in the facility.
• The location of the nursing home is conveniently situated near Manchester, NH, making it accessible for families visiting their loved ones.
• Reviewers appreciated that many of the staff members knew the names of their patients, fostering a sense of familiarity and care within the community.

Cons

• The bed sheets were so thin and worn out that they could be seen through, indicating a need for replacement.
• The mom’s dinner was unsatisfactory, consisting of a cold beef patty described as gross, mushy mixed vegetables, and inadequate mashed potatoes.
• There was a lack of facial tissues for almost three years, forcing the mother to use toilet paper instead.
• The cold turkey sandwich served on soggy bread and rotten banana dessert highlighted poor meal quality.
• Staff on the skilled unit were perceived as rude and unresponsive to call bells, creating a negative experience for residents.
• A resident went without soap in the bathroom for two weeks due to staff oversight, leading to feelings of neglect regarding basic hygiene needs.
• Some staff members seemed disorganized and communication failures resulted in missed activity programs, contributing to dull days for residents.
• The nursing home could be cleaner to better prevent illness from spreading among residents.

Review

The Hillsborough County Nursing Home has gathered a variety of reviews from family members of residents, painting a complex picture of the care provided at this facility. While many commend the dedication and hard work of the staff, there are numerous grievances that highlight shortcomings in both patient care and day-to-day operations. The feedback reflects a range of experiences, showcasing both positive interactions and critical concerns that necessitate attention.

One common theme in the reviews is the commitment displayed by certain staff members, particularly during the night shift. Family members noted that caregivers on this shift were often more attentive and responsive to residents' needs compared to their daytime counterparts. However, during the busy hours, reviewers observed alarming delays in response times to call bells from day staff and expressed frustration over rude interactions when assistance was finally provided. This inconsistency raises concerns about staffing levels during peak hours and suggests potential burnout among employees trying to manage overwhelming workloads.

Food quality emerged as another significant issue in these reviews. Multiple descriptions of meals served at Hillsborough County Nursing Home showcased an alarming trend towards unappetizing and poorly prepared food options. Residents were served cold dishes such as turkey sandwiches on soggy bread or cold beef patties lacking essential condiments like gravy. Furthermore, vegetables appeared mushy, and desserts were described as unappealing or spoiled—like the rotten banana mentioned in one review. Such meal experiences not only impact residents' nutritional intake but also their overall satisfaction with life at the facility.

Another major complaint centered around basic supplies and hygiene products for residents. A glaring example was a long-standing request for facial tissues; instead of using appropriate materials, families reported their loved ones resorting to toilet paper for nasal needs due to neglect in fulfilling simple requests. Additionally, one resident recounted an exceptionally troubling experience involving two weeks without hand soap, which left them utilizing substandard alternatives for personal hygiene. The lack of basic necessities like soap calls into question the commitment to resident care and wellbeing within this facility.

Despite these criticisms regarding food quality and basic supplies, several reviewers praised aspects such as cleanliness within rooms and a general feeling of security throughout the nursing home’s campus. Many family members felt reassured knowing that staff recognized residents by name—a sign indicating personalized attention amid larger operational challenges. Moreover, it was noted that activities were organized for residents to stay engaged; however, there were instances where promised programs fell through due to poor communication among staff members about scheduling conflicts.

Geographically speaking, Hillsborough County Nursing Home is well-located near Manchester, NH — considered convenient access for visiting family members coming from Concord or even Boston areas. The building itself is described as clean with good natural light—a favorable environment for those residing within its walls—and importantly did not carry any unpleasant odors typically associated with nursing homes. These aspects contribute positively to visitors’ impressions of care quality offered at this facility.

In summary, while some positive anecdotal evidence points toward dedicated staff who genuinely care about their residents’ well-being at Hillsborough County Nursing Home, significant areas require urgent improvement. These include meal preparation standards concerning taste appeal and temperature consistency alongside ensuring that basic hygiene products are readily available for all individuals requiring them while under their care. Effective communication amongst staff appears critical too—both internally when planning activities but also externally when addressing family concerns—to create a more holistic approach committed fully toward enhancing life quality for every resident within this nursing home setting.

Pharmacies

• Rite Aid (1 miles)
• Rite Aid (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Rite Aid (3.4 miles)
• Genoa Healthcare (3.4 miles)
• Walmart Pharmacy (3.7 miles)

Restaurants

• Devriendt Farm (2.4 miles)
• Fratello's Italian Grille (3.3 miles)
• Cotton (3.4 miles)
• The Foundry Restaurant (3.5 miles)
• Putnam's Waterview Restaurant (3.5 miles)
• Strange Brew Tavern (3.6 miles)
• Copper Door (3.6 miles)

Places of Worship

• Manchester Christian Church (3 miles)

Physicians

• Jessica G. Clem, MD, MPH (3.1 miles)
• Anesthesia Care Group PC (3.1 miles)
• Diabetes Resource Center CMC (3.2 miles)
• Amoskeag Primary Care (3.4 miles)
• PTU Lab & Technology Solutions (3.4 miles)
• Northeast Dermatology Associates, PC (3.5 miles)
• Child Health Services (3.5 miles)

Hospitals

• Catholic Medical Center (3.1 miles)
• Marketing Initiatives (3.9 miles)
• Bedford Ambulatory Surgical Center (4.2 miles)
• Elliot Hospital (5 miles)
• Elliot Hospital Surgical Day Care (5 miles)

Parks

• Stark Park (3.2 miles)
• Donati Memorial Park (6.6 miles)
• Nuthin' But Good Times (7.9 miles)

Cafes

• Panera Bread (3.9 miles)
• Starbucks (4.4 miles)
• The Inside Scoop (4.9 miles)
• Pressed Cafe (5.3 miles)
• Starbucks (5.6 miles)
• Starbucks (5.7 miles)
• Starbucks (7.2 miles)

Theaters

• Cinemagic Hooksett (5.2 miles)

Transportation

• Eastern Bank Business Center at Manchester Boston Regional Airport (7.2 miles)
• Manchester-Boston Regional Airport (MHT) (7.3 miles)