Mountain Ridge Center
Save7 Baldwin Street, Franklin, NH 03235
For more information about senior living options: (844) 490-3973
At Mountain Ridge Center, the monthly costs for accommodations reflect a premium compared to both Merrimack County and the broader New Hampshire state averages. For a semi-private room, residents can expect to pay $6,450, which is significantly higher than the county's average of $4,707 and the state's average of $4,881. Similarly, in a private room setting, the cost at Mountain Ridge Center reaches $7,050, well above the county's rate of $5,145 and the state's average of $5,170. These figures suggest that while Mountain Ridge Center may offer enhanced services or amenities justifying this higher pricing structure, prospective residents should carefully weigh their options and consider whether the additional investment aligns with their specific needs and preferences.
| Floor plans | Mountain Ridge Center | Merrimack County | New Hampshire |
|---|---|---|---|
| Semi-Private | $6,450 | $4,707 | $4,881 |
| Private | $7,050 | $5,145 | $5,170 |
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Betty Dukette loves her roommate and the staff. The staff are always friendly. The facility is clean, well maintained, and feels like a little community. Mountain Ridge staff have taken excellent care of residents for years, contributing to their quality of life. The residents look happy, and the building smells pleasant. The facility provides a wide range of services and attentive care from nurses, physical therapists, and dietary staff. The administration communicates clearly and provides up-to-date information about residents' progress and recovery plans. The staff are warm, caring, and selfless in their service.
The facility is described as terrible with care that is very bad. The dressings were not changed properly, putting the patient back in the hospital. The food looked terrible, was cold, and wrong foods were served, including items she couldn't have. The LNA's take too long to answer call buttons, and there isn't enough staff to properly attend to residents. The staff are rude, and the reviewer would not recommend the facility to anyone. The facility refused to allow phone calls for the patient. There is poor follow-through by the case manager, social worker, and director, with disappointing communication. The entrance lacks a visitor log to record name, arrival, departure, and purpose, raising security concerns. The reviewer states that the husband did not receive adequate care.The collection of notes about Mountain Ridge Center paints a picture of a facility that many families rely on and appreciate for the warmth and dedication of its staff, even as other reviews reveal serious concerns about care quality, responsiveness, and administrative or logistical gaps. A recurring thread is that the people on the ground - nurses, CNAs, kitchen staff, and maintenance - often leave a strong positive impression. Several families specifically praise the kindness, accessibility, and genuine care shown by the staff. One mother in the skilled unit is described as loving her room, her roommate, and the staff, and even mentions a favorite caregiver, an LNA nicknamed Bre or "Big Bre," underscoring the human connections that residents and families value. The sentiment "The staff is always so friendly there!" appears more than once, and some families note how staff members go out of their way to assist with practical needs, such as loading a wheelchair into a car or welcoming visitors with warmth.
There is also broad appreciation for the atmosphere and upkeep of the facility. Several reviews describe Mountain Ridge as a "nice place" with a genuine sense of community, clean facilities, and a pleasant overall vibe. Observations highlight a clean entrance, well-maintained common areas, and a smell of cleanliness that contributes to a positive first impression. Residents and family members alike mention that the staff, kitchen crew, and administration work together to maintain a supportive environment, with explicit praise for people like Sarah, Catherine, and Chris who are remembered for their warmth and selflessness. In some accounts, staff are credited with providing timely information about progress, and administrators or managers are described as approachable, introducing themselves and engaging with families during the early days of a resident's stay.
On the other hand, these opinions are counterbalanced by a number of strong criticisms that point to gaps in security, communication, staffing levels, and basic care routines. A notable concern is the entrance security, with one reviewer explicitly highlighting that there is no register to record names, arrival, departure, or purpose, and describing this as an area in need of improvement. Other criticisms focus on responsiveness and reliability: phrases like "be right back but doesn't come back" illustrate a pattern some families observed regarding call buttons and staff availability. There are also recurring complaints about medication administration times and overall staffing adequacy, with claims that it can take an hour or more to pass out medications or to respond to call bells, raising alarms about patient safety and timely care.
Care quality for rehabilitation and medical needs is another point of contention. A few reviews recount experiences where care was described as poor or inadequate, including criticisms about dressings not being changed properly and meals that were cold or inappropriate for dietary restrictions. One account explicitly states that the food was terrible and not aligned with dietary needs, even suggesting that the menu selections did not match what residents could or should have. While multiple families emphasize the care and kindness of individual staff members, the negative anecdotes highlight a perceived disconnect between the facility's aspirational standards and the day-to-day realities some residents experience.
Despite the negative episodes, several testimonials acknowledge the complexity of running a long-term care or rehabilitation facility. One long-form reflection recognizes that the realities of staffing shortages, occasional messes, and lukewarm meals are part of the broader challenges in these "mini-communities," and expresses a deep respect for the caregivers, nurses, kitchen staff, and maintenance teams who keep the place functioning. This perspective notes that, after gaining a deeper understanding, the reviewer's standards feel more attainable and fair, acknowledging that many factors influence outcomes beyond a single facility's control. In that vein, caregivers and staff are celebrated for their dedication, with many residents and family members crediting Mountain Ridge with providing a stable home-like environment where their loved ones can recover or live with dignity.
A subset of the reviews includes vivid individual stories that underscore both trust and disappointment. One family recounts a grandmother's recovery journey, with "EVERYONE" being helpful, welcoming, and kind during a difficult time, reinforcing the sense that the center can be a haven for families in crisis. Another account highlights the positive impact of dedicated team members, with specific thanks extended to staff members who have played a meaningful role in the loved one's life over many years, including remarks about how the team has contributed to a better quality of life and ongoing care. There are even endorsements from people who work at the facility themselves, expressing pride in the work they do, the programs available, and the collaborative spirit across departments. An example is the encouragement to "TALK TO AMY," praised for her kindness and clarity about the facility's programs, which reflects the importance families place on good communication and transparent planning.
In sum, Mountain Ridge Center emerges as a place with real strengths in the humanity of its frontline staff, the cleanliness and feel of the environment, and a culture of care that many families come to rely on during vulnerable moments. Yet the same set of reviews does not shy away from serious concerns: inconsistent responsiveness, gaps in security, questions about medication and dietary management, and the tension between high expectations and the day-to-day pressures of staffing and care delivery. The prevailing takeaway is a facility that can be a genuine source of comfort and support when staff are present and attentive, but that also faces critical challenges that, if addressed, could significantly improve the experience for residents and their families.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Mountain Ridge Center in Franklin, NH is a fully furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents. The center provides comfortable accommodations with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, private telephone lines, and outdoor space for relaxation.
Residents can enjoy delicious and nutritious meals in the dining room, with special dietary restrictions taken into consideration. Housekeeping services are provided to ensure a clean and tidy living environment.
The caring staff at Mountain Ridge Center offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transferring. They also coordinate with healthcare providers to ensure that residents receive proper medical care. Medication management is available to ensure that medications are taken correctly and on time.
The center understands the importance of mental wellness and offers a mental wellness program to promote emotional well-being. Daily activities are scheduled to keep residents engaged and active.
For those who require transportation for medical purposes or doctor's appointments, the center arranges convenient transportation services. Additionally, there are various amenities in close proximity to the center including two cafes, three parks, five pharmacies, six physicians' offices, and fourteen restaurants. There are also three places of worship nearby for residents who wish to continue practicing their faith.
Overall, the Mountain Ridge Center in Franklin, NH provides a comfortable and supportive environment for seniors requiring assistance with daily tasks while also offering access to local amenities and services.
At Mountain Ridge Center, the monthly costs for accommodations reflect a premium compared to both Merrimack County and the broader New Hampshire state averages. For a semi-private room, residents can expect to pay $6,450, which is significantly higher than the county's average of $4,707 and the state's average of $4,881. Similarly, in a private room setting, the cost at Mountain Ridge Center reaches $7,050, well above the county's rate of $5,145 and the state's average of $5,170. These figures suggest that while Mountain Ridge Center may offer enhanced services or amenities justifying this higher pricing structure, prospective residents should carefully weigh their options and consider whether the additional investment aligns with their specific needs and preferences.
Mountain Ridge Center is located at 7 Baldwin Street, Franklin, NH 03235 in Merrimack County, New Hampshire
Mountain Ridge Center on seniors.fyi includes 5 photos including images showing landscaping, interior, windows, building, entrance, living room, awning, painting, and more.
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