Riverside Rest Home

Pros

• The staff at Riverside provide compassionate care and work extremely hard to develop creative social activities and physical therapy routines.
• The activities department at Riverside goes above and beyond to help encourage the patients to experience quality of life.
• The staff in general is very caring and the nurses show extraordinary compassion and kindness.
• Riverside offers several floors for patients with varying degrees of need, providing good care for residents.
• The physical therapists at Riverside coach patients into doing normal activities and help them regain their independence.
• The aides at Riverside are helpful in assisting with everyday needs when family members cannot be there.
• There are many activities available for residents at Riverside, such as cards, bingo, and movie night, promoting social interaction.
• The counseling services at Riverside are very helpful, particularly during difficult times or end-of-life care.
• The nurses at Riverside ensure that patients' needs are met and always see to their needs.
• The staff and volunteers at Riverside are positive and helpful, creating a welcoming environment for residents and visitors alike.

Cons

• The staff at Riverside is overwhelmed and overworked, resulting in a lack of quality care for patients.
• Miscommunication between staff and patients leads to frustration on both sides.
• Due to a nursing staff shortage, employees are forced to work overtime, which negatively affects the care they provide.
• The left hand doesn't know what the right hand is doing at Riverside, causing problems with accurate care and communication with families.
• Medications are often distributed on a schedule that does not align with the needs of individual patients.
• The food quality at Riverside has deteriorated and patients often feel rushed during mealtimes.
• The cleanliness and hygiene standards at Riverside are severely lacking, particularly regarding restrooms and mopping practices.

Review

Riverside Nursing Home is receiving positive feedback from families who have loved ones residing there. One family member discusses the excellent communication they have had with the social worker assigned to their sister-in-law, praising the staff for their compassionate care and dedication in developing creative social activities and physical therapy routines.

Another individual expresses their satisfaction with Riverside compared to previous nursing facilities. They note that although the building may look dated, efforts have been made to decorate it cheerfully. The staff's commitment to providing a high quality of life for patients is highlighted, along with their caring attitude. However, it is mentioned that despite a high number of nursing care workers, they seem overwhelmed and overworked, resulting in challenges such as delays in attending to patients' immediate needs.

Miscommunication between staff and patients is also noted as an ongoing issue at Riverside. The shortage of nursing staff in the state leads to mandatory overtime, which affects the quality of care provided. Additionally, wages for nursing staff are lower than in neighboring areas like Massachusetts, potentially contributing to job dissatisfaction among employees.

The reviewer expresses concern for patients without advocates and those unable to communicate effectively on their own behalf. They also find issues with coordination between departments within the facility and limited cooperation during late afternoon hours.

When it comes to medication administration, it is observed that medications are often given on a schedule rather than considering specific requirements like taking them with food or on an empty stomach. Although efforts are made to provide supplementary food when necessary, personalized care may not always be achieved due to standardized protocols.

The food quality at Riverside is said to be deteriorating according to one reviewer's observation. They mention that meals take longer than necessary to be served, leaving little time for elderly individuals who require extra time and assistance while eating.

Cleanliness and hygiene emerge as a significant concern at Riverside Nursing Home. Bathrooms are described as rarely cleaned and unsanitary, leading some visitors to refuse using them during visits. It is suggested that floor mopping is insufficient, resulting in dirty mop buckets and potentially contributing to unclean conditions.

Despite the mentioned issues, some reviews highlight the caring and amazing nature of the facility's staff. One reviewer commends Riverside for their support during a difficult time when they thought they were losing their loved one. They mention being taken care of as well, with staff checking on them, providing food, and accommodating a family member's overnight stay.

Another reviewer praises the nurses, aides, and activities department for their exceptional care and dedication towards their husband. The physical therapy department is also commended for helping him regain his mobility. Support from social workers, hairdressers, and volunteers is recognized as invaluable during challenging times.

Riverside Nursing Home is appreciated by another visitor who admires the clean public areas and positive atmosphere created by engaging activities and events for residents. The presence of a specially trained therapy dog brings joy to the community. Counseling services are also praised for offering comfort to terminally ill individuals while ensuring they maintain their dignity.

In conclusion, Riverside Nursing Home receives mixed feedback from reviewers regarding various aspects of its care services. While there are concerns about the facility's appearance, staffing challenges, communication issues, medication administration practices, food quality, cleanliness standards, there are also positive comments about compassionate staff members and efforts made to engage residents in fulfilling activities.

Physicians

• Adults & Children's Medicine of Dover (1.9 miles)
• Lallana, Enrico C, Md - Coastal Neurology Service (2.3 miles)
• Barrington Health Center (2.6 miles)
• Endocrinology & Diabetes Consultants (2.7 miles)
• Women's Life Imaging Center (2.7 miles)
• Bellamy Lab (2.7 miles)
• Sound Advice Hearing Centers (2.9 miles)

Restaurants

• Ninety-Nine Restaurant & Pub (2.6 miles)
• Applebee's (2.6 miles)
• Tucker's (2.7 miles)
• Chili's Grill & Bar (2.7 miles)
• McDonald's (2.8 miles)
• Wendy's (2.8 miles)
• Garrison City Beerworks (3.6 miles)

Cafes

• Starbucks (2.6 miles)
• Aroma Joes (2.9 miles)
• Panera Bread (3 miles)
• Aroma Joe's Coffee (3.1 miles)
• Aroma Joe's (5.1 miles)
• The Works Café (5.8 miles)

Pharmacies

• Walgreens (2.9 miles)
• CVS Pharmacy (3.3 miles)
• Rite Aid (3.4 miles)
• Rite Aid (3.8 miles)
• CVS Pharmacy (4 miles)
• Care Pharmacy (4.9 miles)
• Rite Aid (5.6 miles)

Hospitals

• Wentworth-Douglass Hospital (3.3 miles)
• Frisbie Memorial Hospital (5.7 miles)

Transportation

• U-Haul Moving & Storage (3.4 miles)
• U-Haul Moving & Storage (5.8 miles)

Parks

• Bellamy Park (3.6 miles)
• Guppey Park (4 miles)

Places of Worship

• Next Level Church (4 miles)
• St George's Episcopal Church (5.9 miles)
• Our Lady of the Holy Rosary Church (6.5 miles)