Hearthstone Of Northern Nevada

Pros

• The staff at Hearthstone is noted for having the biggest and most compassionate hearts, providing excellent care to residents.
• Residents have formed strong bonds with caring staff members and other patients, enhancing their overall experience.
• Many have reported significant improvements in their loved ones' independence, confidence, and communication skills thanks to the dedicated professionals at Hearthstone.
• The therapy staff is praised for their expertise, contributing positively to patients' recovery and rehabilitation.
• Residents generally enjoy the food provided and appreciate the supportive living environment.

Cons

• The staff at Hearthstone ignores residents' call lights, leading to excessively long wait times for assistance.
• Residents are allegedly mistreated and receive careless attention from the staff.
• Hygiene does not seem to be a priority, with some residents experiencing inadequate bathing during their stay.
• Bedsores developed due to lack of proper care and monitoring, raising concerns about the quality of treatment.
• There were incidents of severe safety violations, such as an unauthorized person entering a resident's bed without staff intervention.
• Administrative and upper management show a nonchalant attitude towards legitimate concerns raised by family members about patient well-being.
• Therapy staff is described as being spread too thin, unable to provide adequate support due to staffing shortages.

Review

Hearthstone of Northern Nevada has garnered mixed reviews from families and friends of residents, highlighting a stark divergence in experiences. Some individuals express profound gratitude for the compassionate care their loved ones receive, while others recount distressing incidents that raise serious concerns regarding the facility's management and quality of service. This dichotomy raises questions about consistency in care and staff attentiveness across different shifts and circumstances.

Many families praise the dedicated staff at Hearthstone, emphasizing their kindness and commitment to enhancing the quality of life for residents with complex medical needs. One review describes how a resident is thriving post-stroke, gaining independence and confidence with an encouraging team surrounding them 24/7. The reviewer noted improvements in communication skills, as well as a newfound motivation to engage physically—a testament to the positive impact skilled nurses, CNA’s (Certified Nursing Assistants), therapists, housekeeping, dietary professionals, and activity staff can have on patient recovery. Such narratives illustrate how effective teamwork within the nursing home can lead to significant rehabilitation outcomes.

Conversely, several reviewers paint a concerning picture of neglectful behavior from staff members who allegedly failed to respond appropriately to patients' needs. In one alarming instance, delays of over an hour were reported when call lights were activated by residents seeking assistance. Critics argue that this lack of prompt care puts vulnerable patients at risk, especially those suffering from memory-related conditions like dementia or Alzheimer’s disease. The perception that some staff take advantage of residents' cognitive limitations only heightens worries about accountability and transparency within Hearthstone's operations.

The concern over understaffing also emerged as a pain point among reviewers who indicate that there are far too few CNAs available during busy shifts. Reports mention inadequate hygiene practices—citing only two showers in nearly three weeks—as well as insufficient follow-up on important medical appointments which resulted in unnecessary rescheduling for residents who need timely interventions after surgical procedures or treatments. These accounts underscore systemic issues that appear prevalent enough to warrant immediate managerial attention.

In one particularly disturbing account, family members voiced alarm over their loved one's safety when an intruder entered her room unimpeded by staff oversight; this situation led to serious questions about security protocols at the facility. While individual caregivers were acknowledged for their kindness during interactions with patients—demonstrating that compassion does exist among front-line workers—the lackadaisical attitude displayed by upper management during discussions about these events prompts skepticism regarding overall patient welfare standards.

Ultimately, while many families commend Hearthstone for providing care environments conducive to recovery through personalized treatment plans and supportive interaction among staff members and patients alike; other voices express anger over what they perceive as indifference towards fundamental resident rights and basic living conditions. As varying experiences surface—from praises lauding exceptional healthcare teams to severe critiques detailing mistreatment—it becomes clear that addressing these discrepancies thoroughly will be vital for ensuring proper care across all levels within Hearthstone's community moving forward.

If it wishes to maintain its reputation and improve overall trust amongst family members navigating delicate healthcare decisions for their loved ones, Hearthstone must prioritize transparency regarding incident reporting procedures alongside robust efforts toward adequate staffing ratios that ensure timely responses when urgent needs arise. Fostering open channels for feedback could also aid in cultivating an atmosphere where both positive outcomes are celebrated while concerns are authentically addressed before evolving into larger systemic issues affecting those most vulnerable—the residents themselves.

This part of Sparks, Nevada offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With several medical facilities nearby, including family doctors, eye care specialists, pharmacies, and a pain management practice, residents can easily access healthcare services. Additionally, there are parks within a short distance for leisurely walks or outdoor activities. The area also features a selection of restaurants and cafes for dining out or grabbing a coffee with friends. For those who enjoy cultural outings, there is a theater within a few miles. Transportation options are plentiful with car rental services and the Reno-Tahoe International Airport nearby for easy travel access. Overall, this neighborhood provides a mix of practical amenities and entertainment options for seniors to enjoy in their daily lives.

Physicians

• Family Eyecare Associates (0.1 miles)
• Sierra Nevada Wellness Center (0.2 miles)
• Alm Family Medical (0.5 miles)
• Alpine Family Medicine (1.2 miles)
• Pain Management Practice (1.3 miles)
• My Women's Center (1.5 miles)
• Northern Nevada Oral & Maxillofacial Surgery (1.5 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.3 miles)
• Smith's Food & Drug (0.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Burke's Drug (2.4 miles)
• Walgreens (2.5 miles)

Parks

• Pagni Park (1.1 miles)
• Sparks Marina Park (2.1 miles)
• Sage Street Park (4.8 miles)
• Mira Loma Park Maintenance Shop (5.3 miles)

Restaurants

• Flowing Tide Pub 4 (1.2 miles)
• Chick-Fil-A (2 miles)
• Popeyes Louisiana Kitchen (2 miles)
• Taco Bell (2.1 miles)
• McDonald's (2.2 miles)
• Black Bear Diner Sparks (2.3 miles)
• Bully's Sports Bar & Grill (2.5 miles)

Cafes

• Starbucks (1.9 miles)
• Lighthouse Coffee (1.9 miles)
• Starbucks (3.2 miles)
• Starbucks (3.4 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (6.1 miles)
• Laughing Planet Cafe (6.2 miles)

Hospitals

• Saint Mary's Urgent Care Spanish Springs at Ion Dr (2.1 miles)
• Renown Medical Group (2.5 miles)
• Renown Rehabilitation Hospital (5.1 miles)

Places of Worship

• Immaculate Conception Catholic Church (2.6 miles)

Theaters

• Galaxy Theatres Victorian (3.1 miles)

Transportation

• Enterprise Rent-A-Car (4.6 miles)
• Terminal C (5 miles)
• Escape Lounges (5.1 miles)
• Reno-Tahoe International Airport (RNO) (5.1 miles)
• Baggage Claim (5.1 miles)
• Hertz Rent A Car (5.3 miles)
• Reno Tahoe Rental Car (5.3 miles)