Hearthstone

Pros

• The facility provided rehab that exceeded expectations.
• The staff were caring and helpful.
• They took extra time to explain the care and the path to going home.
• The facility is wonderful, and the people are friendly.
• Everyone - from kitchen staff to CNAs and social services - was great.
• The reviewer would happily recommend this facility to others.

Cons

• The facility is absolutely horrible.
• The facility is severely understaffed.
• Items go missing at the facility.
• A puddle of water by a patient's bed remains uncleaned, creating a slip hazard.
• Call buttons go unanswered for long periods, sometimes up to 30 minutes.
• The facility has an unpleasant odor.
• The staff are rude and treat patients and staff poorly.
• The facility should be shut down due to how it treats residents.

Review

The experiences shared about this facility cover a striking a wide range, painting a picture of a place where care can be both profoundly good and deeply concerning. Some reviewers describe a setting that feels chronically stretched, with significant gaps in attention and safety that color every day. They report severe understaffing, missed items, and long waits for a call button to be answered. One account even describes hazards left unaddressed, such as a puddle of water near a patient's bed that creates a real slip risk. The overall impression in this view is that the environment can feel chaotic and unsafe, with meals and room accommodations sometimes mishandled, and a pervasive odor that makes the whole experience uncomfortable. In this narrative, the facility earns a harsh verdict: "the whole facility should be shut down," with stark language about rude behavior toward both patients and staff and a strong sense that the experience is not merely disappointing but unacceptable. That perspective concludes with a clear warning to consider alternatives.

Among the most emphatic lines is the assertion that the facility is so poorly run that the speaker wouldn't trust it to care for a pet fish. The criticisms are blunt: inadequate staffing, neglectful gestures, and a culture described as rude or unsympathetic toward those living and working there. The reviewer does not mince words about their recommendation to seek care elsewhere, painting a dreary and unsafe picture that leaves little room for nuance or healing.

Not all voices align with that grim assessment, however. Another reviewer shares a markedly different experience, focusing on rehab care for a family member. In this account, the rehab at the same facility is described as "beyond expectations." The staff are characterized as caring and helpful, with a moment that stands out: when the patient was upset after a difficult day, a team member slowed down, talked with him, and explained both the care plan and the expectations needed to get back home. The emphasis here is on empathy, clear communication, and a patient-centered approach that helped a loved one progress, culminating in the sense that the dad was eventually able to return home. This narrative highlights that skilled, patient-focused interaction can exist alongside the negative impressions.

There is also a stark repetition of the shutdown sentiment in another loud statement: "This place is so sad! THEY SHOULD BE SHUT DOWN ON HOW THEY TREAT THE PEOPLE THAT HAVE TO STAY THERE." That line mirrors the earlier critique in tone and urgency, underscoring a persistent belief among some reviewers that the treatment of residents warrants extraordinary intervention. The passion behind such a claim suggests frustration not only with day-to-day inconveniences but with what these reviewers perceive as a broader pattern of neglect or disrespect.

Yet another voice offers a compelling counterpoint, describing the facility as wonderful and full of friendly people across roles. This reviewer praises staff from the kitchen and housekeeping to nurses, CNAs, and social services, portraying a cohesive, compassionate team that worked together to help someone who was barely walking regain mobility. The sense of teamwork and warmth is emphasized, along with the willingness to recommend the facility to others. In this account, the entire ecosystem - the people who support meals, cleaning, nursing, and social work - contributes to a positive, uplifting recovery story.

Taken together, these reviews reveal a facility where experiences can diverge dramatically from one person to the next, and even from week to week or shift to shift. The same building seems to harbor both heartbreakingly poor experiences and deeply encouraging ones, depending on who is present and when. The most troubling reports point to systemic issues - understaffing, safety lapses, inconsistent attention - that leave residents and families anxious about safety and dignity. On the other hand, the glowing comments portray a capable, compassionate team that can mobilize effectively, communicate clearly, and guide patients toward meaningful recovery.

This mosaic of perspectives suggests that families and patients evaluating care here should listen to a broad range of voices and ask pointed questions about staffing levels, response times, accountability, and the specific teams they will encounter. It may be valuable to request recent tour times to observe how staff interact with residents, inquire about how shifts are covered, and discuss plans for maintaining cleanliness, safety, and timely assistance. While some reviewers celebrate the facility's potential and the care that can be delivered, others warn of real dangers and disappointment. A thorough, up-front conversation about expectations, alongside careful observation and feedback during a stay, may help prospective residents and their loved ones determine whether this is the right fit for their needs.

This part of Sparks, Nevada offers a variety of amenities and services that would be beneficial for seniors looking to settle in the area. There are several medical facilities nearby, including family practices, eye care centers, and a pain management practice. Pharmacies are conveniently located within a short distance for easy access to medications. In terms of recreation, there are parks such as Pagni Park and Sparks Marina Park where seniors can enjoy outdoor activities. A selection of restaurants and cafes provide dining options for those who prefer not to cook at home. Additionally, there are transportation services available including rental car agencies and the Reno-Tahoe International Airport just a few miles away for ease of travel. Overall, this area offers a well-rounded community with resources that cater to the needs of seniors.

Physicians

• Family Eyecare Associates (0.1 miles)
• Sierra Nevada Wellness Center (0.2 miles)
• Alm Family Medical (0.5 miles)
• Alpine Family Medicine (1.2 miles)
• Pain Management Practice (1.3 miles)
• My Women's Center (1.5 miles)
• Northern Nevada Oral & Maxillofacial Surgery (1.5 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.3 miles)
• Smith's Food & Drug (0.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Burke's Drug (2.4 miles)
• Walgreens (2.5 miles)

Parks

• Pagni Park (1.1 miles)
• Sparks Marina Park (2.1 miles)
• Sage Street Park (4.8 miles)
• Mira Loma Park Maintenance Shop (5.3 miles)

Restaurants

• Flowing Tide Pub 4 (1.2 miles)
• Chick-Fil-A (2 miles)
• Popeyes Louisiana Kitchen (2 miles)
• Taco Bell (2.1 miles)
• McDonald's (2.2 miles)
• Black Bear Diner Sparks (2.3 miles)
• Bully's Sports Bar & Grill (2.5 miles)

Cafes

• Starbucks (1.9 miles)
• Lighthouse Coffee (1.9 miles)
• Starbucks (3.2 miles)
• Starbucks (3.4 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (6.1 miles)
• Laughing Planet Cafe (6.2 miles)

Hospitals

• Saint Mary's Urgent Care Spanish Springs at Ion Dr (2.1 miles)
• Renown Medical Group (2.5 miles)
• Renown Rehabilitation Hospital (5.1 miles)

Places of Worship

• Immaculate Conception Catholic Church (2.6 miles)

Theaters

• Galaxy Theatres Victorian (3.1 miles)

Transportation

• Enterprise Rent-A-Car (4.6 miles)
• Terminal C (5 miles)
• Escape Lounges (5.1 miles)
• Reno-Tahoe International Airport (RNO) (5.1 miles)
• Baggage Claim (5.1 miles)
• Hertz Rent A Car (5.3 miles)
• Reno Tahoe Rental Car (5.3 miles)