Information last verified:
1732 Trek Trail, Reno, NV 89511
For more information about senior living options: (844) 490-3973
She absolutely loves Amy’s Eden after moving in. She receives wonderful, personalized care since moving in. They go above and beyond with authentic care and service from the heart. The admins care deeply for their seniors. The owners are kind, caring, and thoughtful. Julia Shepherd is terrific in working with families and has a deep background in assisted living. The staff are wonderful and the location has a homey feel. The place provides outstanding care, and loved ones feel comfortable and happy. This unique facility goes out of its way to make transfers seamless. The caregivers are super sweet and ensure residents are comfortable around the clock.
The reviewer claims Amy's Eden mishandled their father's care and acted unlawfully, suggesting the facility should lose its license. They say they would give zero stars and accuse the company of criminal acts. They warn others to stay away, stating there are better facilities that will truly care for loved ones at the end of life. They allege staff deprived their father of liquids and failed to change his depends or clean his sheets, leading to hospital visits. They report poor communication, frequent staff turnover, and that staff were not paid fairly, while the facility charged high fees for inadequate services. They accuse caregivers of physical and verbal abuse toward their mother, with police reports and videos, and say the matter remains under investigation. They claim they were not allowed access to their father's medical power of attorney and medical information, and were ignored by staff. They note that messages were ignored and phones were not answered, complicating contact in the early days.Amy’s Eden Senior Care in Reno is best suited for families chasing a warm, home-like atmosphere where care feels personal and relational. The small-house model and the anecdotes about caregivers who form genuine bonds create a sense of belonging that can be the deciding factor for seniors who value daily warmth, meals prepared with care, and staff who treat residents like family. When the care staff truly “goes above and beyond,” families describe transitions that feel seamless and a sense of day-to-day comfort that is hard to replicate in larger, more clinical settings. For loved ones who thrive on personal attention, consistent touchpoints with caregivers, and a setting that emphasizes connection over formality, Amy’s Eden stands out.
That said, clearly labeled caveats should guide decisions for families weighing options. Some reviewers flag serious concerns that cannot be ignored: allegations of mismanagement, potential abuse, and a pattern of communication shortcomings that have sparked stronger reactions from families. There are claims about licensing issues and visits by Adult Protective Services, coupled with accusations of withholding access to a loved one’s records or belongings. These accounts, echoed alongside glowing testimonials, create a bifurcated picture: the facility can deliver heartfelt care, yet questions about governance, accountability, and family access remain salient. For families prioritizing airtight transparency, predictable billing, and rigorous oversight, alternatives with steadier reputations in these areas deserve careful consideration.
On the upside, the published experiences repeatedly emphasize authentic, compassionate care that feels “from the heart.” Staff members, named examples include Charlie, Julia, and Roberto, are described as deeply engaged, communicative, and willing to coordinate transportation, medical handoffs, and daily routines in a way that reduces caregiver friction for families. Residents appear to benefit from attentive feeding, bedside assistance, and activities that foster a sense of community. The leadership is portrayed as approachable and present, with administrators who actively participate in meetings and problem-solving. These strengths can translate into real day-to-day improvements for seniors who need reassurance, steady companionship, and hands-on help.
Yet the most persistent concerns center on consistency and governance. Frequent staff turnover, reportedly every couple of weeks, raises valid questions about continuity of care and the ability to build stable routines. Billing issues, late-fee disputes, and communication gaps can erode trust just when families are counting on reliability the most. The contrast between the high-touch care described by some families and the friction described by others suggests that outcomes at Amy’s Eden may hinge on individual staff assignments, the day’s leadership, and how proactively families engage with the facility’s processes. In a setting where a resident’s daily experience can hinge on who is on shift, such variability becomes a material risk factor.
That tension, exceptional personal warmth offsetting governance and communication risks, frames the decision for families weighing options. For those who can stay actively involved, document concerns as they arise, and advocate for clear transfer protocols and timely updates, the strengths may outweigh the weaknesses. The homey environment, quick caregiver responsiveness, and meaningful relationships offer real value for seniors who want emotional connection and a sense of daily purpose. However, for families seeking a consistently regimented experience with minimal administrative friction and strong, verifiable safety oversight, the cons may overshadow the pros.
When moving from consideration to commitment, proceed with a disciplined due diligence plan. Visit in person and observe interactions at mealtimes and during routine tasks; ask to meet current residents’ families for candid feedback beyond the published reviews. Request a transparent briefing on staffing ratios, caregiver assignments, and staff training procedures, plus a current list of any investigations or corrective actions. Review the resident agreement for billing clarity, late-fee policies, and prior disputes, and verify licensing status through Nevada authorities. If stability, predictable communications, and unquestioned governance are non-negotiables, it may be prudent to compare Amy’s Eden with larger, more regulated communities in Reno that can offer steadier staffing and more standardized oversight. For families who prioritize a heartfelt, family-like setting and are prepared to actively partner with administration, Amy’s Eden can be a compelling choice, but the decision should rest on a careful alignment between desired daily experience and the facility’s demonstrated governance discipline.
2 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Amy's Eden Senior Care, a premier assisted living community located in the heart of Reno, NV. Designed with comfort and convenience in mind, our facility offers a warm and inviting atmosphere where residents can enjoy their golden years with support and dignity.
At Amy's Eden, we understand the importance of a nurturing environment. Our amenities include a beautifully furnished dining room where residents can savor delicious meals, as well as access to serene outdoor spaces and lovely gardens that promote relaxation and socialization. We take care of housekeeping services and provide move-in coordination to ensure that transitioning to our community is seamless and stress-free. Our facilities also feature telephone services and high-speed Wi-Fi for residents to stay connected with family and friends.
Our dedicated team is committed to providing personalized care tailored to each resident's individual needs. We offer assistance with activities of daily living, including bathing, dressing, transfers, and medication management. Whether following a diabetes diet or accommodating other special dietary restrictions, our meal preparation services prioritize health while indulging residents' tastes.
Social engagement is key at Amy's Eden. Residents can partake in scheduled daily activities designed to encourage interaction, creativity, and physical wellness. For added convenience, our community is ideally situated near local resources such as four cafes, two parks for leisurely strolls, seven nearby pharmacies for easy access to medications, 43 physicians for comprehensive healthcare needs, 16 restaurants for dining out experiences, six transportation options for mobility within the city, and three hospitals should medical attention be required.
At Amy's Eden Senior Care in Reno, we strive not only to meet the needs of our residents but also to create an enriching community where everyone feels valued and at home. Experience the perfect blend of independence with assistance at Amy's Eden, your sanctuary awaits!
Amy's Eden Senior Care is located at 1732 Trek Trail, Reno, NV 89511 in Washoe County, Nevada
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