Highland Manor Of Mesquite

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  • Interior

    An elderly woman and her caregiver smiling together indoors.

  • Decor

    A cozy interior view of a small restaurant featuring tables, chairs, and warm lighting.

  • Living Room

    A cozy living room with a sofa, chandelier, and dining area.

  • Building

    A desert-style building with arched entrance and red-tiled roof surrounded by shrubs.

  • Architecture

    A building with a tiled roof and columned entrance surrounded by trees.

  • Trees

    A sunny patio area with chairs and trees outside a house.

  • Outdoor

    Sign for Highland Manor Skilled Nursing & Rehabilitation center.

Highland Manor Of Mesquite

272 Pioneer Boulevard, Mesquite, NV 89027

For more information about senior living options: (844) 490-3973

2.8 from 16 reviews
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Skilled Nursing Facility

Overall Review of Highland Manor Of Mesquite

Pros

  • pro Most of the staff is great.
  • pro The best part of Highland Manor was their Occupational Therapist, Charles Jordan; he was the soul of the place.
  • pro Such an amazing care center.
  • pro This place looks very nice from the outside.

Cons

  • pro The facility does not have enough staff to properly care for patients; only two CNAs per hall for 25 patients, and CNAs are not treated well.
  • pro The kitchen staff are not good, and CNAs have to take orders for them while caring for patients.
  • pro The food is not good and there are many complaints about it.
  • pro Management provides only generic responses, making it hard to see progress or change.
  • pro The facility is horrible and not recommended for anyone's loved ones.
  • pro Alice Marie Patterson was discharged and left alone despite needing care, and later died.
  • pro Charles Jordan was unjustly let go, and morale has declined since his departure.
  • pro The facility allows exploitation of patients' finances, with self-pay residents' bank accounts at risk.

Review

Highland Manor elicits a wide range of experiences from those who have interacted with it, creating a portrait of a place with both genuine care and serious, sometimes alarming, problems. On balance, many reviewers acknowledge that the staff can be wonderful and that some individuals show real compassion for residents. Yet the same voices repeatedly flag foundational issues that undermine daily care, safety, and morale. The facility is described as having a core group of dedicated workers, but they are often stretched thin or stalled by broader organizational pressures that color every interaction inside the halls.

A central concern voiced by multiple reviewers is staffing. One account notes that there are only two CNAs per hall for about 25 patients, a ratio that many readers would find insufficient for timely help and attentive monitoring. The workload is described as heavy enough to affect the quality of care, and there are additional tensions around how CNAs are treated by the administration. Compounding the problem, kitchen staff are said to depend on CNAs to relay orders, adding to the sense that front-line staff bear an excessive, multi-layered burden rather than receiving the support they need. Taken together, these comments paint a picture of a facility where the demands on daily care can outpace the resources available to meet them.

Within that environment, however, there are standout positives. A large portion of reviewers highlight that most of the staff are excellent, with particular praise directed at an Occupational Therapist named Charles Jordan. He is described as the "Soul of the place," a figure whose presence significantly boosted residents' well-being and morale. The sentiments are strong: many residents and families feel that his departure has contributed to a decline in the overall atmosphere and in residents' condition once he left. The sense of loss is framed not just as the absence of a gifted clinician, but as a qualitative drop in the care environment that accompanied organizational changes described as unjust by some. For these voices, the facility's moral climate shifted after his departure, and those who can leave are doing so, leaving a sense that the prior, more hopeful atmosphere has faded.

Food and dining emerge as another contested area. While staff dedication is repeatedly acknowledged, the food itself is a frequent point of dissatisfaction. Reviewers describe meals as not good and report persistent complaints about dining quality. This tension - between caring staff and subpar meals - appears to influence residents' daily experiences and overall satisfaction with Highland Manor.

Another recurring theme concerns management and responsiveness. Some reviewers call for management to offer genuine, specific responses rather than repeated generic messages. The critique suggests that meaningful progress on addressing concerns is difficult when responses feel routine or evasive. In this sense, the facility is seen as being driven by corporate priorities rather than a responsive culture that actively engages families and residents in problem-solving. The tension between compassionate care on the ground and top-down pressures from corporate leadership is a focal point for many residents' families.

There are also grave, specific allegations that some readers cannot ignore. One review recounts a troubling incident involving Alice Marie Patterson, who was discharged and left at home despite not being able to care for herself. The report states she was found two days later and died three weeks afterward, a claim that underscores the potential consequences of what reviewers see as missteps in discharge planning and post-discharge support. This account casts a shadow over the facility's ability to ensure patient safety across the continuum of care, from admission through post-hospital transitions.

Another stark contrast in perception comes from external appearances. A reviewer notes that the facility looks very nice from the outside, which can be misleading given the internal concerns described by others. In the strongest terms, some reviewers urge against admitting loved ones, even going so far as to say that prison would be a better - if harsher - alternative in comparison to Highland Manor. Such statements highlight the deep fear and frustration some families feel when evaluating risk versus comfort in placement decisions.

Finally, financial vigilance among families is highlighted as a necessary precaution, especially for self-pay residents. Reviewers warn to watch a loved one's bank accounts closely because the facility is said to be aware of patients taking advantage of others monetarily, yet some indicate that sufficient measures to curb such behavior are not always in place. This concern adds another layer of caution for families assessing whether Highland Manor can protect residents' financial as well as physical and emotional well-being.

In sum, Highland Manor presents a complex mix of commendable care and pronounced systemic issues. The presence of caring, capable staff and a beloved long-time clinician contrasts sharply with concerns about staffing ratios, management responsiveness, food quality, and serious safety and financial worries. For families considering Highland Manor, the reviews suggest a need for careful diligence: observe day-to-day care, inquire about staffing on the specific unit, ask about discharge planning and post-discharge support, request detailed responses to concerns, and monitor any financial arrangements closely. The experiences shared by reviewers point to a facility that can be excellent in certain moments and deeply problematic in others, depending on how well blocks of the system mesh on a given day.

Features

Housing

  • 112 resident community capacity 112 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Highland Manor Of Mesquite in Mesquite, NV is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on providing a high quality of life, this community offers various facilities and services to meet the needs of seniors.

The community features a beauty salon where residents can pamper themselves and maintain their appearance. Residents can enjoy their favorite TV shows with cable or satellite TV in their fully furnished apartments. For those who need transportation, the community provides convenient transportation services for non-medical purposes as well as transportation arrangements for doctors' appointments.

Residents can stay connected with friends and family through the computer center and Wi-Fi/high-speed internet available throughout the community. The dining room offers restaurant-style dining with delicious meals prepared by professional chefs. Special dietary restrictions are also accommodated.

To promote physical well-being, there is a fitness room where residents can engage in exercise programs tailored to their needs. Additionally, the outdoor space and garden provide opportunities for leisurely walks or enjoying nature.

For mental stimulation and entertainment, residents have access to a gaming room, small library, and resident-run activities. Planned day trips and scheduled daily activities ensure that there is always something engaging and exciting for everyone.

Care services at Highland Manor Of Mesquite include 24-hour call systems and supervision for round-the-clock assistance. Trained staff provides assistance with activities of daily living such as bathing, dressing, transfers, meal preparation, medication management, and special dietary restrictions like diabetes diets.

The location of this community is advantageous with several essential establishments nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportations options, places of worship, and hospitals – ensuring easy access to various amenities and healthcare services.

At Highland Manor Of Mesquite in Mesquite, NV seniors will find a warm and welcoming environment where they can receive personalized care while enjoying all the comforts of home and engaging in a vibrant community life.

Nearby Places of Interest

Places of Worship

  • Mesquite United Methodist Church (0.3 miles)
  • Genealogy Library (0.7 miles)
  • Mesquite Baptist Church (0.9 miles)
  • Iglesia Palabra Viva Mesquite (0.9 miles)
  • La Virgen De Guadalupe Catholic Church (0.9 miles)
  • Christian Community Church (0.9 miles)
  • Prince of Peace Lutheran Church (2 miles)

Restaurants

  • The Worden (0.3 miles)
  • Oasis Golf Club (0.4 miles)
  • Grill Room (0.4 miles)
  • McDonald's (0.7 miles)
  • Mason Street Courtyard (0.7 miles)
  • Town Square Buffet (0.8 miles)
  • Los Moritas Mexican Fo (0.8 miles)

Physicians

  • Desert Pain Managment (0.5 miles)
  • Desert Pain Specialists (0.6 miles)
  • Miracle-Ear Hearing Aid Center (1 miles)
  • Mesa View Pediatrics (1.7 miles)
  • Intermountain Audiology Hearing Clinics (2 miles)
  • Mesquite Dermatology & Skin Cancer (2 miles)
  • Mesquite Womens Clinic (2.2 miles)

Cafes

  • River Cafe (0.6 miles)
  • Starbucks (0.9 miles)
  • Buffalo's Southwest Cafe (1 miles)

Parks

  • Redd Hills Park (0.6 miles)
  • Old Mill Park (0.7 miles)
  • Pulsipher Park (1 miles)
  • Jensen Trailside Park (1.2 miles)
  • Trailside Park (1.9 miles)
  • Sports Complex (3 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • Smith's Food & Drug (1 miles)
  • Smith's (1 miles)
  • Mesquite Pharmacy (1 miles)

Transportation

  • A-Virgin Valley Cab Co. (0.9 miles)
  • U-Haul (1.6 miles)
  • Mesquite Taxi Cab & Airport Shuttle (2 miles)
  • U-Haul Neighborhood Dealer (3.4 miles)

Hospitals

  • Mesa View Regional Hospital (2.2 miles)

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