Highland Manor

Pros

• The therapy services at Highland Manor were effective and contributed significantly to the recovery process.
• The building was clean, and the rooms were beautiful and well-maintained.
• The staff at Highland Manor was exceptional, friendly, and competent in their care.
• Many residents appreciated the accommodations provided to family members during their stay.
• The physical and occupational therapists received high praise for their wonderful support and assistance.
• Highland Manor is described as a nice facility with large rooms and plans for expansion in the future.
• Residents found the dining room to be a clean space, even though it had a more clinical atmosphere.

Cons

• Some of the nursing staff bullied a patient to the point that he didn't want to complain due to fear of retribution.
• The facility did not continue administering antibiotics, leading to severe health complications for a patient.
• A patient with an NPO order was repeatedly found with ice chips, risking aspiration and pneumonia.
• Patients were often left lying flat, which could lead to pneumonia, contrary to medical guidelines for feeding tube patients.
• Caregivers failed to help patients get dressed or out of bed, resulting in decreased mobility and strength during rehabilitation.
• There were significant delays in providing necessary assistance, leading to terrible rashes due to prolonged waits for care.
• Complaints about inadequate staffing and lack of concern from administration went unheeded.
• The food quality was described as unhealthy and processed garbage, despite the efforts of the food manager.
• The facility had a sterile and clinical atmosphere that felt more like a hospital than a comfortable living environment.
• The overall impression was that Highland Manor is primarily a nursing home rather than a suitable retirement community for residents looking for long-term care options.

Review

Highland Manor, a rehabilitation and nursing facility, has garnered mixed reviews from both patients and their families. While some experiences highlight commendable aspects such as cleanliness, food quality, and physical therapy services, others paint a concerning picture regarding the level of care, staffing issues, and overall management. Understanding these varied perspectives is crucial for prospective residents or their families when considering this facility.

On one hand, several reviewers have praised Highland Manor for its clean environment and friendly staff. The facility's physical therapy program has also been frequently highlighted as effective and essential for recovery. One patient noted that the therapy team worked diligently from day one to facilitate a smooth transition back home after a significant injury like a broken hip. Another review emphasized how accommodating the staff was by allowing family members to stay overnight during challenging times. Such positive feedback underscores the dedication of certain staff members in providing both emotional support and practical assistance to those recovering in the facility.

Conversely, there are stark criticisms related to inadequate staffing levels that lead to neglectful care practices. Several accounts detail alarming instances where patients received improper care despite being at risk healthwise. One particularly distressing review recounted how an NPO (nil per os) order—meaning no food or drink should be consumed—was blatantly violated with patients found consuming ice chips that could pose serious risks like aspiration pneumonia. This negligence seemingly indicates a lack of communication among staff about individual patient needs and care protocols.

Another review voiced concerns over prolonged waiting times for basic hygienic changes leading to painful rashes for the patients involved. Critics argue that while there are some dedicated Certified Nursing Assistants (CNAs), they are overworked due to inadequate staffing levels which leaves them unable to provide comprehensive care consistently. An important theme emerging from these negative reviews is an evident disconnect between administrative oversight and on-ground realities in patient care.

Compounding this issue is feedback regarding meal quality; many felt that the dining options were unsatisfactory—described as “processed garbage.” Although one reviewer noted that the food manager does her best under corporate restrictions, it points out a broader concern about how corporate policies may overshadow local management’s intentions or efforts towards improving nutrition and resident satisfaction.

Despite these challenges, some see potential in Highland Manor’s expansion plans aimed at better serving community needs as they include future developments such as an Alzheimer's unit along with additional resources tailored for various residents' requirements. Nonetheless, it remains evident that Highland Manor still primarily functions as a nursing home rather than focusing on creating a retirement community atmosphere conducive to long-term comfort—a feature some prospective residents might find disheartening.

In summary, Highland Manor embodies duality; it serves as a space where healing takes place through skilled physical rehabilitation yet simultaneously faces significant operational challenges affecting patient welfare. Those seeking recovery must weigh each insight carefully against their specific needs while considering what kind of environment will support their rehabilitation journey best—the testimonials underscore both commendable elements alongside critical deficiencies requiring urgent addressal for improvement within this facility’s operations.

This part of Mesquite, Nevada offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several restaurants, cafes, and pharmacies within close proximity, residents can easily access dining options and healthcare services. The presence of physicians, including pain management specialists and pediatricians, ensures that medical needs can be met locally. Additionally, places of worship such as churches are nearby for those seeking spiritual fulfillment. Parks provide opportunities for outdoor recreation and relaxation, while transportation options like taxi services make it easy to get around town. Mesa View Regional Hospital is also located nearby for any emergency medical needs. Overall, this area provides a well-rounded community with resources that cater to the needs of seniors looking to live in a peaceful and welcoming environment.

Restaurants

• The Worden (0.1 miles)
• Oasis Golf Club (0.3 miles)
• Grill Room (0.3 miles)
• McDonald's (0.5 miles)
• Mason Street Courtyard (0.5 miles)
• Town Square Buffet (0.5 miles)
• Taco Bell (0.7 miles)

Physicians

• Desert Pain Managment (0.3 miles)
• Desert Pain Specialists (0.4 miles)
• Miracle-Ear Hearing Aid Center (0.8 miles)
• Mesa View Pediatrics (1.9 miles)
• Intermountain Audiology Hearing Clinics (2.3 miles)
• Mesquite Dermatology & Skin Cancer (2.3 miles)
• Mesquite Womens Clinic (2.4 miles)

Cafes

• River Cafe (0.4 miles)
• Starbucks (0.8 miles)
• Buffalo's Southwest Cafe (1.2 miles)

Places of Worship

• Mesquite United Methodist Church (0.4 miles)
• Genealogy Library (0.8 miles)
• Christian Community Church (0.8 miles)
• La Virgen De Guadalupe Catholic Church (1 miles)
• Iglesia Palabra Viva Mesquite (1 miles)
• Mesquite Baptist Church (1.1 miles)
• Prince of Peace Lutheran Church (2.3 miles)

Parks

• Old Mill Park (0.6 miles)
• Redd Hills Park (0.9 miles)
• Pulsipher Park (1.1 miles)
• Jensen Trailside Park (1.4 miles)
• Trailside Park (2 miles)
• Sports Complex (3.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Smith's Food & Drug (0.8 miles)
• Smith's (0.8 miles)
• Mesquite Pharmacy (0.9 miles)

Transportation

• A-Virgin Valley Cab Co. (1 miles)
• U-Haul (1.8 miles)
• Mesquite Taxi Cab & Airport Shuttle (2.1 miles)
• U-Haul Neighborhood Dealer (3.6 miles)

Hospitals

• Mesa View Regional Hospital (2.4 miles)