Silver Ridge Healthcare Center

Pros

• The staff at Silver Ridge Healthcare Center treated patients with compassion and care, making them feel valued and supported.
• The therapy staff provided wonderful encouragement and support during rehabilitation, allowing patients to progress at their own pace.
• Many patients expressed appreciation for the cleanliness of the facility, noting that it was one of the cleanest they had ever seen.
• New management has made significant improvements in the overall atmosphere and attitude of the staff, fostering a more positive environment.
• Several reviewers mentioned that physical therapists were great at preparing patients to be independent and work towards their recovery goals.
• The nursing staff was described as responsive and helpful in addressing patient needs and concerns.
• Some patients enjoyed the activities offered at the facility, such as movie nights and bingo, enhancing their social engagement.

Cons

• The facility is dirty, with disgusting rooms and poor sanitation practices.
• The staff exhibited a lack of care and compassion towards patients and their families.
• Patients experienced neglect, including falling multiple times without assistance.
• Communication with case managers is poor, as they do not return calls or provide updates on patient care.
• The food provided to patients is inedible and of very low quality.
• Patients were not given appropriate medical attention or timely responses when health issues arose.
• Visitors reported feeling unwelcome and ignored by the nursing staff during visits.
• The shared room setups lack privacy and can cause disturbances for patients trying to rest.
• There were complaints about inadequate air conditioning in the rooms during extreme heat conditions.

Review

The reviews for Silver Ridge Healthcare Center present a complex picture, revealing a facility that has both impressed some families with exemplary care and disappointed others with serious deficiencies. Across multiple accounts, there are notable disparities in patient experiences, outlining varying levels of satisfaction regarding the quality of medical care, staff attitudes, cleanliness, and overall environment.

In some testimonials, patients and their families expressed profound appreciation for the compassionate care provided by the staff at Silver Ridge. One reviewer recounted a transformative experience during their stay, highlighting how every member of the team demonstrated kindness and positivity throughout their treatment. Staff members were described as upbeat and cheerful—even going so far as to hum while changing briefs—creating an atmosphere that made patients feel valued. The physical therapy team was particularly commended for their encouragement during rehabilitation sessions. This reviewer concluded their glowing appraisal with a heartfelt thank you to the staff who contributed to their recovery journey.

Conversely, there are stark critiques regarding patient care from those who experienced severe issues with their loved ones at the facility. A family member recounted a harrowing account involving their father—a critical heart patient—who suffered due to what they perceived as negligence from the nursing staff. Despite warnings about his deteriorating condition related to water retention and inadequate medication management following his hospital discharge, the calls for intervention went unheeded until it was nearly too late. This alarming narrative points not only to lapses in communication but also raises questions about accountability within the healthcare team at Silver Ridge.

Other negative reviews paint similar pictures of neglect and substandard conditions. Multiple family members reported unsanitary living environments—including dirty rooms and restrooms—and expressed frustration over the quality of nursing care provided. Instances where patients fell without adequate assistance underscore safety concerns that seem prevalent across several narratives. Reports of call lights being unplugged also highlight significant gaps in attentive monitoring by nursing staff; many visitors found themselves alarmed by what they perceived as pervasive neglect across multiple shifts.

While changes in management appear to have positively influenced some areas of resident care—as noted by a reviewer who acknowledged improvements under new leadership—the facility’s reputation remains marred by past grievances and reports from dissatisfied families unable to reconcile positive encounters with alarming instances of poor care. One individual remarked on how new management has instigated cultural shifts among employees leading to improved attitudes towards residents; this highlights potential progress amidst ongoing challenges faced by the institution.

Another key aspect discussed in these reviews involves facilities-related shortcomings such as cramped quarters shared between residents and insufficient entertainment options within rooms designated for recuperation or relaxation. Observations about outdated air conditioning units emphasize comfort issues that could impact residents’ well-being, particularly given Las Vegas’ extreme climate. While praising certain nurses for their genuine support and skillset suggests that there are dedicated professionals striving for improvement amid systemic shortcomings, structural enhancements are also necessary if Silver Ridge aims to provide an optimal environment for recovery.

In summary, while bursts of positive experiences exist illustrating skilled caregiving by select staff members at Silver Ridge Healthcare Center, numerous accounts reveal crucial areas requiring urgent attention—ranging from operational protocols surrounding patient monitoring to basic environmental cleanliness standards. Families continue grappling over decisions related to placing loved ones within such facilities compounded by contrasting personal stories that together shape public perception around this healthcare center's capability of providing safe and nurturing rehabilitation services.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1.6 miles)
• The Apothecarium - Medical Cannabis Dispensary (1.8 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Longford Medical Building (1.8 miles)
• Nevada Orthopedic & Spine Center (1.8 miles)
• Nevada Spine Clinic (3.3 miles)
• Las Vegas Radiology (3.4 miles)
• Southwest Medical Rancho Urgent Care (3.5 miles)
• MountainView Hospital (4 miles)
• Hope Cancer Care of Nevada (4.1 miles)

Restaurants

• The Phoenix Bar & Lounge (2.3 miles)
• Chick-Fil-A (2.6 miles)
• Chick-Fil-A (3.1 miles)
• The Golden Tiki (3.3 miles)
• Addison's Lounge (3.3 miles)
• Rampart Casino (3.3 miles)
• Chicago Brewing Company (3.5 miles)

Cafes

• Dutch Bros Coffee (3 miles)
• Starbucks (4.2 miles)
• Starbucks (4.3 miles)
• The LINQ Hotel & Casino (4.5 miles)
• Primrose (4.9 miles)
• Hello Kitty Cafe (5.1 miles)

Hospitals

• Mountain View Hospital-Labor and Delivery (4.1 miles)

Transportation

• Las Vegas Monorail - Harrah's/Quad Station (4.6 miles)
• ARIA Express Bellagio Station (4.6 miles)
• Las Vegas Monorail - Sahara Station (4.7 miles)