Convenant Care Vegas

Pros

• The RNs and CNAs do their best.
• The service has been exceptional.
• The center is always clean.
• The people are always personable.
• The care my mother receives surpasses what my dad and I could have done for her during this time with her decline from dementia.
• They have allowed my family and I to get our life in order because the care that we were giving my mom became overwhelming and we neglected ourselves.
• The TV has better channel and the food is better.

Cons

• The center is substandard and grossly understaffed, resulting in inadequate care.
• The staff are overwhelmed with too many patients, causing call-bell response times to exceed 30 minutes.
• Residents have been left in urine and feces for up to 45 minutes.
• Patient rooms are in horrible condition, with stains on ceilings, floors, and walls, clogged AC units, and undusted surfaces.
• The bathrooms are old and dilapidated, with toilets and vanities not sanitized daily.
• The food is gross and the overall cleanliness and maintenance are poor, including shabby, dirty lobby furniture.
• There are serious allegations of theft and forged signatures, with belongings missing and staff failing to return calls.
• Residents have suffered life-threatening infections and even death, allegedly due to inadequate care.

Review

A broad constellation of experiences, concerns, and mixed praise surrounds the rehabilitation facility known in many recent reviews as Silver Ridge, with some references noting a name change in August to Charleston Post Acute. Taken together, the submissions form a stark portrait of a place struggling with deep structural problems - overstretched staff, dated and poorly maintained surroundings, and a range of resident care and safety concerns. While one reviewer offers a warmly positive memory of care, most accounts are focused on risks, disappointments, and frustrations that many families face when their loved ones are entrusted to the center's care.

A central thread across multiple accounts is persistent understaffing and resulting delays in care. Reviewers describe RNs and CNAs doing their best under heavy caseloads, but the ratio of patients to attentive staff is repeatedly cited as a barrier to timely assistance. Calls for help can stretch beyond 30 minutes, with one account highlighting a caregiver delay of up to 45 minutes before assistance arrived for a patient who was left in urine and feces. The practical outcome of these staffing challenges, according to reviewers, is not just inconvenience but real risk to residents' dignity, medical needs, and comfort.

The physical state of the facility emerges as another major concern. Reviewers describe patient rooms with visible stains on ceilings, floors, and walls, while ventilation and air-conditioning units are described as clogged. Surfaces are said to go without regular dusting, and in the bathrooms - deemed old and dilapidated - sanitation routines appear inconsistent or insufficient, with toilets and vanities reportedly not sanitized daily. The lobby and common areas are depicted as shabby, with furniture that feels dirty and worn. The overall impression is one of a facility that looks and feels neglected, both inside and out, raising questions about day-to-day cleanliness, maintenance, and safety.

Nutrition and daily living conditions are another point of critique. Several residents and families characterize the food as unappealing or "gross," while others recount experiences in which cleanliness and attentiveness extended only sporadically to meals and shared spaces. The quality of accommodations varies by unit, with some memories of better care in memory care wings contrasted by reports of routine noise, interruptions, and a sense that privacy and dignity were not consistently prioritized. In one firsthand account, a wound-care patient described a stay marked by repeated disturbances and a lack of trust with staff, despite occasional kindness from certain workers.

The most emotionally charged portions of the narratives involve alleged incidents of theft, forged signatures, and medical missteps. One heart-wrenching account details a signature being forged to declare zero belongings for a relative, followed by the loss of personal items and a troubling chain of events that culminated in the patient being transported to the ICU with pneumonia and a bloodstream infection, ultimately resulting in death. The reviewer asserts that belongings disappeared, that communication with the facility was opaque, and that there was a failure to take decisive action or provide timely updates. These allegations are framed as systemic failures - lost items, alleged fraudulent actions, and a breakdown in accountability and responsiveness that extended into the post-hospital period.

In contrast to the negative experiences, at least one review offers a strongly positive counterpoint. Wanda, describing a mother's stay, reports exceptional, attentive care, a consistently clean environment, and a staff that was personable and capable of supporting the family through a difficult transition. This account emphasizes that, for some residents, the care team can deliver above and beyond, fostering a sense of relief for families trying to balance caregiving with their own life obligations. Yet even within this favorable narrative, the broader context remains - questions about staffing, facility conditions, and the facility's ability to meet the needs of all residents persist for many reviewers.

Other individual experiences add further complexity. A patient receiving wound care for burns described a lack of privacy and an atmosphere of distrust despite some staff kindness. Another reviewer mentioned that the facility attempted to engage in basic housekeeping and personal item handling poorly, noting misplacements and lost clothing. Additional claims touch on the ethics and management of finances, with a participant alleging that the center claimed a resident's social security funds or otherwise benefited from financial mismanagement after the resident had left, amplifying concerns about trust and oversight. There are also mentions of particular units - such as memory care - and questions about how well those wings are maintained or staffed compared with other sections of the facility.

Taken together, these reviews suggest a facility at a crossroads, where very real and serious concerns about safety, cleanliness, and accountability sit alongside occasional displays of compassionate, high-quality care. They underscore the importance of thorough, independent inspections and ongoing oversight to ensure that residents receive consistent, dignified care regardless of the unit they inhabit or the staff member on shift. For families weighing placement, these accounts argue for careful due diligence: visiting in person, reviewing state inspection reports, and speaking with multiple staff and current residents or family members to paint a full picture of what daily life at this center can look like. While some experiences highlight moments of genuine care, the prevailing sentiment in the largely negative feedback centers on understaffing, deteriorating facilities, and a need for substantive reforms to protect residents' health, safety, and dignity.

This area of Las Vegas, Nevada, offers convenient access to various amenities such as pharmacies, physicians, restaurants, cafes, hospitals, and transportation options. With multiple pharmacies and medical facilities nearby, residents can easily access healthcare services. The dining options range from fast food chains to upscale lounges and casinos. Cafes like Dutch Bros Coffee and Starbucks provide cozy spots for socializing or enjoying a drink. Mountain View Hospital-Labor and Delivery is located within reasonable distance for emergency medical needs. The proximity to transportation options like the Las Vegas Monorail ensures easy travel within the city. Overall, this area provides a mix of essential services and entertainment options for senior living in Las Vegas.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1.6 miles)
• The Apothecarium - Medical Cannabis Dispensary (1.8 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Longford Medical Building (1.8 miles)
• Nevada Orthopedic & Spine Center (1.8 miles)
• Nevada Spine Clinic (3.3 miles)
• Las Vegas Radiology (3.4 miles)
• Southwest Medical Rancho Urgent Care (3.5 miles)
• MountainView Hospital (4 miles)
• Hope Cancer Care of Nevada (4.1 miles)

Restaurants

• The Phoenix Bar & Lounge (2.3 miles)
• Chick-Fil-A (2.6 miles)
• Chick-Fil-A (3.1 miles)
• The Golden Tiki (3.3 miles)
• Addison's Lounge (3.3 miles)
• Rampart Casino (3.3 miles)
• Chicago Brewing Company (3.5 miles)

Cafes

• Dutch Bros Coffee (3 miles)
• Starbucks (4.2 miles)
• Starbucks (4.3 miles)
• The LINQ Hotel & Casino (4.5 miles)
• Primrose (4.9 miles)
• Hello Kitty Cafe (5.1 miles)

Hospitals

• Mountain View Hospital-Labor and Delivery (4.1 miles)

Transportation

• Las Vegas Monorail - Harrah's/Quad Station (4.6 miles)
• ARIA Express Bellagio Station (4.6 miles)
• Las Vegas Monorail - Sahara Station (4.7 miles)