Heights Of Summerlin

Pros

• The staff at Heights of Summerlin is described as genuinely caring, kind, and positive by at least one patient who was pleasantly surprised by their treatment.
• Many reported that the nurses were attentive and proactive in managing patient care during their stay.
• There were mentions of good teamwork among the staff, contributing to a positive atmosphere within the facility.
• A specific review highlighted that the food was better than what had been experienced in hospitals previously.
• Some staff members were recognized for their hard work and dedication to caring for patients despite challenges in management or environment.

Cons

• The facility is filthy, with reports of dirty sheets and unclean environments.
• Staff members are rude and dismissive, demonstrating a lack of care for patients' needs.
• Patients experience neglect, with call lights unanswered and a lack of assistance for basic hygiene.
• There are serious concerns about patient safety, including instances of falls occurring due to inadequate supervision.
• The food provided is described as unappetizing and insufficient, contributing to significant weight loss.
• Patients are treated poorly and made to feel as though their family members have abandoned them.
• Personal belongings frequently go missing, indicating a lack of proper management and care for residents' property.
• Medical staff show indifference to patient conditions and fail to provide timely updates on health status.
• The overall atmosphere is described as disagreeable, with noise disturbances affecting comfort during recovery.
• There are complaints about the mental and emotional treatment of residents, suggesting psychological harm in addition to physical neglect.

Review

The Heights of Summerlin appears to be a facility that has garnered a plethora of derogatory reviews from both former patients and their family members, painting a disturbing picture of neglect, poor communication, and substandard care. Many individuals describe the experiences of their loved ones as nothing short of harrowing, emphasizing significant flaws in patient care and staff behavior. One reviewer recounted a particularly distressing situation involving their father-in-law, who fell multiple times due to the lack of response to his call light when he needed assistance with basic functions like using the restroom. The frustration escalated when they attempted to communicate with the charge nurse about ensuring their loved one’s safety. Instead of receiving support, they were met with an unacceptable response—being told to “shut [their] damn mouth.” This incident encapsulates the turmoil many families feel regarding advocacy for their relatives within this facility.

Moreover, staff attitudes have been reported as dismissive and rude on numerous occasions. One family member expressed outrage at how their loved one was instructed not to call for help but rather to use adult briefs instead—a dehumanizing approach that contributed significantly to feelings of neglect. Families witnessed firsthand distressful situations where residents were left unbathed and uncared for over extended periods. For instance, another review detailed the unfortunate discovery that a resident hadn’t received proper hygiene care for 21 days; it was only during family visits that any semblance of cleanliness occurred. Such accounts raise serious concerns regarding the adherence to standards expected in rehabilitative or long-term care facilities.

Unfortunately, the lack of consideration extended beyond just personal hygiene; families reported unsettling treatment concerning dietary needs and preferences as well. A review highlighted how dietary restrictions based on cultural backgrounds were blatantly ignored—one individual was fed pork despite being Jewish—while others criticized the overall quality and appetizing nature of food provided at the facility. Some patients lost considerable weight during their stay due to insufficient encouragement or assistance during mealtimes. There appeared to be a general consensus among reviewers that staffing challenges compromised care quality: nurses were overwhelmed while trying to attend multiple patients simultaneously.

Despite some positive testimonials praising specific staff members for kindness and effective communication, these sentiments seem overshadowed by more substantial complaints about overall management and patient experience at The Heights of Summerlin. While there were mentions of some competent staff offering compassionate care, reports indicate systemic issues that may detract from even the most well-meaning employees’ efforts. Critiques emphasized management's apparent negligence regarding maintaining standards across various departments—from dirty facilities filled with unkempt rooms reeking from inadequate waste disposal practices to increasing tensions between disgruntled staff members.

Adding insult to injury is how residents felt mentally manipulated during lockdown periods related to COVID-19 protocols, where communication channels were severed—family members had difficulty contacting loved ones who believed they had been abandoned by everyone outside those walls. Reports surfaced regarding family members being pressured into financial decisions concerning Medicaid benefits without fully realizing its implications, ultimately serving what seems like predatory interests over ethical considerations in elderly care.

In stark contrast are scattered positive reviews highlighting commendable actions from certain nursing assistants or physical therapists who showed genuine dedication towards patients’ recovery journeys while advocating for camaraderie among fellow colleagues—a trait significantly lacking in other narratives shared by families suggesting deeper-rooted issues within systematic training or oversight procedures at The Heights of Summerlin itself. Nevertheless, these rare mentions fail to excuse what appears overwhelmingly as an environment riddled with mismanagement affecting patient health outcomes adversely alongside morale among workers striving under difficult circumstances.

In conclusion, individuals searching for appropriate rehabilitation centers should exercise caution when considering The Heights of Summerlin based upon numerous troubling accounts reflecting severe inadequacies across various facets critical for providing compassionate healthcare services aimed at fostering dignity among vulnerable populations such as elderly residents requiring additional support during recovery phases following serious medical interventions or ongoing conditions necessitating long-term assistance arrangements.

This area of Las Vegas, Nevada, offers convenient access to various amenities such as pharmacies, restaurants, theaters, physicians, cafes, and hospitals. With multiple pharmacy options within close proximity, seniors can easily access their medications and healthcare needs. Nearby dining options range from fast food to upscale dining experiences at the nearby Red Rock Casino. For entertainment, there is a theater just 0.7 miles away for movie enthusiasts. Medical care is also readily available with several physicians' offices and hospitals within a few miles. Additionally, there are cafes like Starbucks for seniors to enjoy coffee outings or meet with friends. Overall, this area provides a good balance of convenience and essential services for senior living in Las Vegas.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Smith's Food & Drug (0.7 miles)
• Walgreens (1.8 miles)
• Target Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• McDonald's (0.3 miles)
• Taco Bell (0.4 miles)
• Lucille's Smokehouse BBQ - Red Rock Casino (0.6 miles)
• Lazy Dog Restaurant & Bar (0.8 miles)
• Chicago Brewing Company (1.8 miles)
• Chick-Fil-A (1.9 miles)
• Rampart Casino (2.1 miles)

Theaters

• Regal Red Rock 4DX & IMAX (0.7 miles)

Physicians

• Khavkin Clinic (1.4 miles)
• Nevada Orthopedic & Spine Center (4 miles)
• Longford Medical Building (4 miles)
• Tottori Allergy (4.4 miles)
• Las Vegas Radiology (4.7 miles)
• Nevada Spine Clinic (5.2 miles)
• MountainView Hospital (5.6 miles)

Cafes

• Starbucks (4 miles)
• Dutch Bros Coffee (7.9 miles)
• Starbucks (8.9 miles)
• Starbucks (9 miles)
• The LINQ Hotel & Casino (9.1 miles)

Hospitals

• Mountain View Hospital-Labor and Delivery (5.6 miles)
• PAM Rehabilitation Hostpital of Centennial Hills (8.2 miles)

Transportation

• ARIA Express Bellagio Station (8.9 miles)