Overall Review of El Jen Convalescent Hospital And Retirement Center
caveat26 reviews mention this
Communication and call-light reliability
Several residents describe delays getting staff or answers by phone.
A recurring issue in the reviews is difficulty getting timely help—residents and family members describe phones not being answered, call lights taking hours, and medication needs not being met when expected. Some reviewers also describe feeling unsupported when they tried to get the right care quickly, including situations involving urgent symptoms. While a few reviews mention staff who communicated and provided updates well, the overall pattern is inconsistent access to help during care needs.
caveat18 reviews mention this
Care concerns and safety follow-through
Many negative reviews point to lapses in basic care and safety.
Beyond communication, multiple reviews raise serious concerns about care follow-through, including issues with medications and treatment timing, basic hygiene, and attention to health changes. Several reviewers describe unsafe setups or falls without expected prevention or family notification. A smaller number of reviews speak positively about care, including residents who say they felt safe and well cared for, but the negative accounts are prominent and detailed.
common17 reviews mention this
Cleanliness stands out on tours
Multiple reviewers describe a clean, well-kept environment.
Cleanliness shows up often, including comments from visitors who toured the facility and said it felt clean. Several family members and short-term visitors also describe the environment positively, including a welcoming feel when they arrived. Even where other parts of the experience were criticized, a number of reviewers still returned to cleanliness as a point that worked in the facility’s favor.
caveat6 reviews mention this
Food quality draws sharp criticism
Food quality is a frequent complaint among residents and families.
Some reviews describe the food as unpleasant or even unsafe, citing spoiled or disgusting meals. Others report diet problems such as being fed foods they say were not allowed, along with delays in medical checks and follow-up. A few more positive reviews mention a general satisfaction with care, but at least some reviewers specifically single out food as a problem worth addressing.
common20 reviews mention this
Staff warmth and responsiveness vary
Many reviewers praise staff kindness and willingness to help.
Alongside complaints, many reviews describe staff as friendly, caring, and supportive, including specific mentions of administrators, case managers, and nursing assistants. Some reviewers highlight being treated with respect and explain that certain staff members helped them feel comfortable during visits or admissions. Still, other reviews contrast this by describing rudeness or inadequate staffing in day-to-day moments, so the experience appears uneven depending on the situation and shift.
caveat4 reviews mention this
Transportation coordination is mixed
Transportation support is described both positively and problematically.
Some reviewers praise the drivers for taking good care of patients and making the ride easier, including accounts involving dialysis. Other reviews describe problems coordinating transportation, including missed or wrong appointments and difficulty locating a driver when it was needed. Because accounts go both ways, families may want to ask how transportation is handled for ongoing medical schedules.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
144 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
McCarran International (11 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Center For Sight (0.7 miles)
MountainView Hospital (2 miles)
Nevada Spine Clinic (2.4 miles)
Las Vegas Radiology (2.9 miles)
Nevada Orthopedic & Spine Center (4.1 miles)
Longford Medical Building (4.1 miles)
Tottori Allergy (4.2 miles)
Pharmacies
Albertsons Pharmacy (0.9 miles)
Smith's Food & Drug (1.6 miles)
Smith's Food & Drug (2.1 miles)
Smith's Food & Drug (2.4 miles)
Walgreens (2.4 miles)
CVS Pharmacy (2.5 miles)
Walgreens (2.7 miles)
Hospitals
Mountain View Hospital-Labor and Delivery (2 miles)
PAM Rehabilitation Hostpital of Centennial Hills (4.7 miles)
Cheyenne Care Center (6.2 miles)
VA Southern Nevada Healthcare System (7.9 miles)
Restaurants
Chick-Fil-A (2.7 miles)
Wendy's (4 miles)
Rampart Casino (5.5 miles)
Addison's Lounge (5.5 miles)
Fremont Street Experience (5.8 miles)
The Phoenix Bar & Lounge (6 miles)
Chick-Fil-A (6.4 miles)
Cafes
Starbucks (6 miles)
Dutch Bros Coffee (6.2 miles)
Starbucks (7.1 miles)
Starbucks (7.8 miles)
The LINQ Hotel & Casino (8.2 miles)
Transportation
Las Vegas Monorail - Sahara Station (7 miles)
Las Vegas Monorail - Harrah's/Quad Station (8.2 miles)
El Jen Convalescent Hospital And Retirement Center is located at 5538 West Duncan Drive, Las Vegas, NV 89130 in Clark County, Nevada
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Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
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144 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
McCarran International (11 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Personalized care in a small board-and-care setting with comprehensive services (ADL support, meals, medication management, transportation) and move-in coordination.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Fecal Incontinence in Older Adults: A Comprehensive Guide
Recognizing the Journey: Understanding and Navigating Anticipatory Grief