TLC Care Center

Pros

• The staff at TLC Care Center is described as friendly and helpful, ensuring that patients receive the care they need.
• Many reviewers noted the cleanliness of the facility and highlighted that it provided a pleasant environment for their loved ones.
• Positive feedback included satisfaction with the therapy services, indicating that physical therapy was effective and met patients' needs.
• Several families reported good communication from the staff, who kept them informed about their loved one's condition and care plan.
• Reviewers expressed appreciation for the quality of food provided at the facility, noting it as a positive aspect of their experience.
• The overall experience at TLC Care Center was deemed excellent by multiple reviewers, who would recommend the facility to others seeking care for their loved ones.

Cons

• The facility was dirty, and the whole wing smelled bad, prompting the need for air fresheners.
• Meals provided were inadequate, lacking sufficient portions for proper nutrition.
• The staffing was insufficient, leading to unprofessional service and neglect of residents.
• Communication was difficult as case managers were unresponsive and had full inboxes.
• A case manager displayed rudeness and indifference towards concerns raised by family members.
• Residents experienced neglect, with medical issues going unaddressed until families intervened.
• Patients in the facility caught infections due to inadequate care during their stay.
• Rooms were often described as hot, smelly, and poorly maintained with filthy blinds and outdated decor.
• Equipment in rooms was reported as broken or malfunctioning, impacting resident comfort and care.
• Overall experiences highlighted a lack of compassion and quality care within the facility.

Review

The Mixed Experiences at TLC Care Center

TLC Care Center has received polarized feedback from families and loved ones of patients, painting a vivid picture of the experiences encountered within its walls. Some reviews speak to the facility's strengths in providing care and a supportive staff environment, while others highlight grave concerns regarding cleanliness, patient care standards, and overall management practices.

On one side of the spectrum, numerous reviewers expressed satisfaction with the level of care their loved ones received. Many described the staff as friendly, capable, and informative. One family member noted that they were consistently kept well-informed about their loved one's condition, appreciating that someone was always available to explain medical updates during visits. Patients receiving therapy reported positive outcomes as well, emphasizing effective physical rehabilitation services and recognizing the attentiveness of nursing staff. For some families, TLC was seen as a step up from other facilities or hospitals where their loved ones had been before.

However, contrasting these commendations are several alarming reports detailing instances of neglect and poor living conditions within the facility. Critiques ranged from general accusations about unprofessionalism among case managers to shocking claims of inadequate basic care for residents. One reviewer recounted how their family member went without food or bathing for three days, highlighting significant lapses in attention to basic hygiene and sustenance that should be fundamental in any care environment. Others mentioned persistent unpleasant odors throughout the wing or issues related to room cleanliness that led them to question the facility's overall sanitation standards.

Specific complaints included allegations concerning unresponsive administration; many reported difficulty getting hold of anyone responsible when concerns arose due to full inboxes or dismissive attitudes from case management staff. These communication barriers exacerbated frustrations for families already dealing with high-stress situations involving their loved ones' health needs. For those on the receiving end of this treatment, it left an impression that adequate support systems were absent when they were needed most.

Moreover, some reviewers observed structural issues which contributed to an overall negative atmosphere within various areas of TLC Care Center. Deteriorating facilities—noted specifically with filthy blinds—contributed to an unsettling environment that further compounded patients’ distress alongside health challenges they were grappling with upon arrival for treatment. Discrepancies between initial impressions (comprised primarily of a polished lobby) versus conditions at patient rooms sparked disappointment amongst families expecting quality consistency throughout the facility.

Yet another layer of concern stemmed from accounts of ethical dilemmas witnessed by those familiar with healthcare standards; seasoned professionals voiced worries over possible neglect affecting other residents who lacked similar advocacy or awareness like some reviewers had experienced firsthand. The manner in which certain cases seemed only addressed after escalated discussions underscored fears surrounding quality control measures—or lack thereof—that could impact vulnerable populations reliant on attentive oversight.

In summary, while there are pockets of commendation for TLC Care Center’s workforce competency and rehabilitation services aiding recovery journeys against adversity faced when entering skilled nursing facilities again post-acute illness or injury; glaring systemic deficiencies remain evident through testimonials revealing alarming neglect surrounding both patient rights and dignities upheld within caregiving models being practiced therein. Families facing such critical decisions about placement need thoughtful deliberation reflecting these mixed narratives about what awaits them upon engaging this specific institution for care purposes moving forward into uncertain futures ahead filled with complex emotions tethered tightly onto trust placed firmly in others charged with caring responsibilities bestowed upon them at vulnerable life junctures requiring our utmost diligence collectively urging improvements long overdue towards achieving genuinely excellent standards deserving utmost respectability inherent toward all caregivers involved along shared paths so deeply intertwined amid shared humanity ultimately seeking solace wherever possible while navigating uncomfortable terrain previously charted based solely upon instinctual desires birthed out necessity alone rather than mere coincidence throughout lifecycle stages unfurling dynamically right before our eyes!

This area of Henderson, Nevada offers a convenient and accessible location with a variety of amenities nearby. With multiple pharmacies, restaurants, cafes, and physicians within a few miles radius, residents have easy access to essential services. The presence of parks such as Arroyo Grande Sports Complex and Wally Wombats provides opportunities for outdoor recreation and leisure activities. In terms of healthcare, there are reputable hospitals like Lake Mead Health and Rehabilitation Center and Dignity Health - St. Rose Dominican Hospital nearby. Additionally, transportation options like Enterprise Rent-A-Car are readily available for those who may need it. Overall, this part of Henderson offers a well-rounded environment for senior living with numerous conveniences at close proximity.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (1.2 miles)
• Smith's Food & Drug (1.7 miles)
• Smith's Food & Drug (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)

Restaurants

• McDonald's (0.5 miles)
• Jack In The Box (0.6 miles)
• Burger King (0.6 miles)
• In-N-Out Burger (1 miles)
• Panda Express (1.1 miles)
• Joe's Place (1.1 miles)
• Raising Cane's Chicken Fingers (1.6 miles)

Parks

• Arroyo Grande Sports Complex (0.7 miles)
• Wally Wombats (0.8 miles)
• Central Park (4.6 miles)
• Hayley Hendricks Park (5.2 miles)
• Heritage Park (5.6 miles)
• McCullough Vista Park (5.7 miles)
• Lake Mead Lake Las Vegas Entrance (5.8 miles)

Physicians

• University Medical Center (0.8 miles)
• Jacobs Medical Associates (1 miles)
• Allcare for Women: Candance Leaphart St Cloud, DO, FACOG (1.7 miles)
• Nevada Eye Physicians (1.7 miles)
• Health Center at Touro (1.7 miles)
• Clinical Neurology Specialists (3.1 miles)
• Heiner Sarah MD (3.3 miles)

Cafes

• Dutch Bros Coffee (0.8 miles)
• Starbucks (1.4 miles)
• Starbucks (1.5 miles)

Transportation

• Enterprise Rent-A-Car (1 miles)
• International Arrivals (5.1 miles)
• The Club (5.1 miles)
• The Centurion Lounge (5.1 miles)
• Concourse D (5.2 miles)
• The Club (5.2 miles)
• TSA Checkpoint - Terminal 3 (5.3 miles)

Hospitals

• Lake Mead Health and Rehabilitation Center (4.9 miles)
• Dignity Health - St. Rose Dominican Hospital, Siena Campus - Henderson, NV (5.2 miles)