Henderson Convalescent Care

Pros

• They were treated like royalty.
• The CNAs are wonderful, and the nurses are very knowledgeable and nice.
• The rehab is incredible here.
• The staff were amazing, friendly, and professional, and they were responsive to questions.
• The center is kept very clean by the housekeeping staff every day.
• Henderson Health and Rehab provides exceptional care with a warm, friendly staff.
• The rehabilitation team is good, and the therapists are incredibly skilled and tailored to the needs.
• The staff are compassionate and go above and beyond to support recovery.
• The center is top-notch and offers a supportive environment for rehabilitation.
• The doctors are second to none.
• The facility is clean, welcoming, and equipped with everything needed for effective rehabilitation.
• The staff were compassionate, knowledgeable, and attentive, making family members comfortable and well cared for.

Cons

• The facility is described as having horrible treatment and care, with staff perceived as uncaring and severely understaffed.
• Residents reportedly go hungry because meals are limited to hot dogs and tiny sandwiches with hardly anything on them.
• Women are said to wander without proper clothes or bras, and men in diapers allegedly need changing, eroding residents' dignity.
• Patients are said to be left leaving the facility looking like homeless degenerate people.
• Basic issues such as food on floors, phones not answered, and promises not kept are cited as rampant.
• It is described as not a rehabilitation facility but a mental state hospital, with severe understaffing leaving patients helpless.
• They allegedly failed to arrange home health care or physical therapy and provided misinformation about insurance.
• Nighttime is described as chaotic and loud, with screaming, hallway disturbances, and no peace for recovery.
• Nurse-call response times are reported as 30?60 minutes, and many nurses/CNAs are described as uncaring.
• Belongings, such as dentures, are reported lost, with administration allegedly attempting to cover it up.
• Roaches are said to be everywhere.
• Instances of tying residents to chairs with bed sheets and teasing dementia patients about appearances are reported as serious concerns.
• The atmosphere is described as scary and asylum-like, not a safe or dignified place for recovery.
• The facility is labeled a money-maker rather than a true care facility.

Review

Henderson Health and Rehab elicits a strikingly mixed response from those who have experienced it. On one end of the spectrum, there are heartfelt testimonials praising the staff, the rehabilitation programs, and the overall environment. On the other, there are excruciating accounts of understaffing, poor communication, and conditions that some would rather not endure. The resulting picture is complex: for some families, this facility represents a lifeline and a place where real progress happens; for others, it feels chaotic, unresponsive, and at times unsafe. The common thread across many reviews is a tension between the care some patients receive and the frustrations voiced by others when expectations around safety, dignity, and timely help are not met.

The most frequently voiced concerns center on staffing and responsiveness. Multiple reviews describe nurses and aides as hard to reach, with response times ranging from minutes to an hour or more after a patient presses the call button. Night shifts, in particular, are cited as a rough period when care quality seemingly dips, leading to feelings of helplessness among patients and anxious families. In the same breath, several reviewers acknowledge that the day staff and therapists can be excellent, noting that the care they do receive during those hours is compassionate and attentive. The contrast is stark: reliable care during certain shifts alongside perceived gaps at others.

There are also vivid reports about daily living conditions and basic needs. Some reviewers recount meals that leave patients hungry or unsatisfied, with mentions of hotdogs and limited portions. Others describe rooms and common areas as clean and well-kept, but there are persistent claims of food on floors, dirty environments at times, and a general sense that supervision and hygiene are not uniformly consistent. A disturbing thread appears in accounts of patients being dressed in inadequate clothing, including stories of people walking around without proper garments, and even mentions of men in diapers needing changes. Such descriptions paint a troubling picture of dignity and comfort, which obviously weighs heavily on families evaluating care options.

Discharge planning and post-hospital support also come up as problematic in some narratives. A number of reviewers allege that home health care arrangements were promised but never set up, sometimes due to insurance misunderstandings. In one instance, a patient was told home health care and physical therapy would be arranged, only to discover those services would not be covered by the patient's insurance. In several accounts, critical details about what would follow a rehab stay - like ongoing therapy or equipment such as wheelchairs - were not properly communicated or provided, leaving families to navigate additional hurdles after discharge.

Despite the troubling experiences, there are many remarks that shine with optimism and gratitude. A substantial portion of reviewers praise the CNAs as the "lifeblood" of the facility and describe caregivers as genuinely caring and patient. Nurses and doctors are frequently described as knowledgeable and kind, with therapists singled out for their prowess in rehabilitation. The atmosphere in these reviews is often described as clean, organized, and conducive to recovery, with some patients reporting short wait times and a welcoming, supportive environment. Several comments highlight a sense of team cohesion, with staff members who take time to answer questions, comfort anxious family members, and tailor therapies to individual needs. In some posts, families emphasize that the rehab program was effective and helped patients get back on their feet quickly, with many noting a high level of professionalism among the doctors and therapists.

The praise is not uniform, but it is persistent. A number of reviewers credit the facility with remarkable improvements in care quality over time, noting that the rehab experience can be exceptional when everything aligns - clean facilities, a coordinated care team, and proactive communication. There are even endorsements from patients and family members who felt treated with dignity and respect, describing staff who are compassionate, patient, and clearly invested in recovery. A few entries celebrate specific staff members and moments of care that stood out, reinforcing the impression that Henderson Health and Rehab can be a place where dedicated professionals truly make a difference.

Ultimately, what emerges from these reviews is a portrait of a facility with great potential and undeniable strengths, tempered by serious, recurring concerns. For some residents, it is a place of meaningful progress, supportive teammates, and a clean, well-managed environment. For others, it represents a troubling combination of understaffing, inconsistent communication, and care gaps that affect daily life and dignity. The divergent experiences underscore the importance of thorough, individualized assessments when choosing care, clear communication with staff about needs and expectations, and careful attention to discharge plans and aftercare arrangements.

Hospitals

• Lake Mead Health and Rehabilitation Center (0.1 miles)

Parks

• Central Park (0.3 miles)
• Hayley Hendricks Park (0.6 miles)
• Lake Mead Lake Las Vegas Entrance (1.4 miles)
• Heritage Park (2.2 miles)
• Wally Wombats (4.3 miles)
• McCullough Vista Park (4.4 miles)
• Mission Hills Park (4.5 miles)

Restaurants

• Taco Bell (1.4 miles)
• Omelet House (1.8 miles)
• McDonald's (1.8 miles)
• Arby's (1.9 miles)
• Gold Mine Tavern (2.2 miles)
• Juan's Flaming Fajitas & Cantina (2.2 miles)
• Mojave Brewing (2.2 miles)

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (3.3 miles)
• Albertsons Pharmacy (3.3 miles)
• Sav-On Pharmacy (3.3 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.3 miles)

Physicians

• Heiner Sarah MD (2.8 miles)
• Health Center at Touro (3.7 miles)
• University Medical Center (4.2 miles)
• Jacobs Medical Associates (4.6 miles)
• Allcare for Women: Candance Leaphart St Cloud, DO, FACOG (5.2 miles)
• Nevada Eye Physicians (5.2 miles)
• Clinical Neurology Specialists (6.4 miles)

Transportation

• Enterprise Rent-A-Car (3.9 miles)

Cafes

• Starbucks (4 miles)
• Dutch Bros Coffee (4.8 miles)
• Starbucks (5.1 miles)
• Coffee Cup (9 miles)