Henderson Convalescent Care in Henderson, NV

Pros

• The CNAs are wonderful.
• The nurses are knowledgeable and kind.
• The doctors are second to none.
• The rehab program is incredible.
• The facility is kept clean daily.
• The staff are compassionate, attentive, and respectful.
• The environment is clean, welcoming, and comfortable for recovery.
• Therapists are highly skilled and tailor treatment plans to individual needs, ensuring steady progress.
• Henderson Health and Rehab provides exceptional care with a warm, friendly staff.
• The staff go above and beyond to help patients and their families.
• Meals are hot and served on time.
• Resident requests are addressed promptly and professionally.

Cons

• The reviews describe the care as horrible and say most staff don't care and are terribly understaffed.
• They say the facility feels more like a mental state hospital than a rehabilitation center, with no one wanting to do someone else's job.
• They report dirty conditions, roaches, and phones that are never answered.
• They claim nurses and CNAs often ignore calls for help, with response times of 30?60 minutes.
• They allege belongings are lost or stolen, including dentures, and that management may try to cover incidents up.
• They describe patients being tied to chairs with bed sheets and not receiving timely assistance.
• They warn the facility is unsafe and frightening, comparable to an insane asylum.
• They state some patients go hungry due to unappetizing or insufficient meals.
• They accuse staff of disrespectful behavior, including teasing patients about appearances.
• They claim the administration is unprofessional and dismissive when questioned.
• They assert the facility is not a good place for loved ones and advise avoiding it.
• They describe theft and incompetence by staff, including stolen perfume and other items.

Review

Henderson Convalescent Care is best suited for families seeking post-acute rehabilitation and extended-care support from a hands-on, resident-focused team who consistently demonstrate care, cleanliness, and a strong therapy program. The community shines for those who want active rehabilitation - PT, OT, and daily assistance delivered with attentiveness by CNAs and nurses - and who are comfortable navigating an environment where staff dedication is widely praised by many families. It is a solid fit for residents who can tolerate some variability across shifts and who place a premium on a clean, inviting setting and visible caregiving.

Those weighing alternatives should note that this facility may not be the right match for every situation. If the priority is near-perfect staffing consistency, rapid response times around the call bell, and a uniformly flawless operation across all shifts, consider other options. Individuals who require meticulous accountability, zero reports of issues like lost belongings, or unwavering daytime-to-nighttime reliability may find the risk profile here higher than expected. Families who are especially sensitive to issues like rodent-proofing, frequent communication gaps, or intermittent administrative responsiveness may want to explore other communities with steadier daily operations.

The most compelling positives center on the rehab-centric care and the people delivering it. The strongest reviews praise skilled therapists, devoted CNAs, and nurses who actually know residents, along with a clean, well-maintained environment and tangible progress in recovery. When the rehabilitation team aligns with a resident's goals, recovery can move quickly, and families frequently feel listened to and supported. This is reinforced by stories of staff who go the extra mile, a culture that often feels person-centered, and an emphasis on coordinating with other health providers to streamline care.

However, the downsides cannot be ignored. Persistent concerns among a subset of reviews include understaffing, slow response times to call bells, and moments of neglect or disorganization that leave families anxious. Reports of belongings going missing, friction with administration, and even alleged inappropriate behavior on night shifts paint a picture of inconsistent day-to-day reliability. Infestations and cleanliness issues surface in some accounts, as do gaps in basic communication - elements that undermine trust and safety if left unaddressed. The quality of experience appears highly unit- and shift-dependent, which makes the decision riskier for families seeking uniform predictability.

This facility's recent trajectory adds a layer of nuance. Several families tout a turnaround under new ownership, with "peak" care, strong staff engagement, and a re-energized sense of community. Yet the mixed experiences in other reviews suggest that improvements may be real but uneven, and that a prospective resident could encounter markedly different conditions depending on when and where they are placed. The contrast between glowingly positive reminiscences about therapy teams and harsh warnings about neglect or theft means a concrete due-diligence process is essential before committing.

In practical terms, the decision should hinge on a clear evaluation plan. Schedule a formal tour with specific questions about staffing ratios, call-bell response times, and how night shifts are staffed. Request to observe a therapy session and speak privately with current residents or families about day-to-day care and incident resolution. Review the most recent QA or safety metrics, ask about how lost items and caregiver concerns are tracked and resolved, and verify room configurations, especially if private space is a priority. If rehabilitation quality, cleanliness, and a responsive, empathetic staff are the top criteria, Henderson Health and Rehab can deliver a strong recovery frame; if consistency and airtight operation are non-negotiable, it warrants comparison against other options.

Hospitals

• Lake Mead Health and Rehabilitation Center (0.1 miles)

Parks

• Central Park (0.3 miles)
• Hayley Hendricks Park (0.6 miles)
• Lake Mead Lake Las Vegas Entrance (1.4 miles)
• Heritage Park (2.2 miles)
• Wally Wombats (4.3 miles)
• McCullough Vista Park (4.4 miles)
• Mission Hills Park (4.5 miles)

Restaurants

• Taco Bell (1.4 miles)
• Omelet House (1.8 miles)
• McDonald's (1.8 miles)
• Arby's (1.9 miles)
• Gold Mine Tavern (2.2 miles)
• Juan's Flaming Fajitas & Cantina (2.2 miles)
• Mojave Brewing (2.2 miles)

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (3.3 miles)
• Albertsons Pharmacy (3.3 miles)
• Sav-On Pharmacy (3.3 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.3 miles)

Physicians

• Heiner Sarah MD (2.8 miles)
• Health Center at Touro (3.7 miles)
• University Medical Center (4.2 miles)
• Jacobs Medical Associates (4.6 miles)
• Allcare for Women: Candance Leaphart St Cloud, DO, FACOG (5.2 miles)
• Nevada Eye Physicians (5.2 miles)
• Clinical Neurology Specialists (6.4 miles)

Transportation

• Enterprise Rent-A-Car (3.9 miles)

Cafes

• Starbucks (4 miles)
• Dutch Bros Coffee (4.8 miles)
• Starbucks (5.1 miles)
• Coffee Cup (9 miles)