Azria Health Sutherland
SaveP O Box 307, 333 Maple Street, Sutherland, NE 69165
For more information about senior living options: (844) 490-3973
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Spending two weeks at this facility for physical therapy clearly left a lasting impression, but not in a good way for many of the reviewers. The overarching tone is that the place is chaotic and poorly managed, with a business model that seems out of step with the needs of patients and their families. The complaints cover a broad spectrum: the operation feels disorganized, the staff are not consistently trained, the dining and facilities are subpar, and the building itself looks neglected and in need of renovation. Yet, even amid the criticism, there are occasional acknowledgments that a few individuals inside the team try to do right by patients, which adds a stubborn note of hope to an otherwise bleak picture.
The most common refrain is the sense that the facility is "horribly run." Several reviewers describe day-to-day operations as chaotic and poorly organized, and they point to staff performance as a major weakness. Food is repeatedly criticized as terrible, and the general environment is described as old and in need of renovation. The negative sentiment is not uniform, but it is persistent enough to shape a cautious, almost wary impression of the place. In this mix of critique, one thread stands out clearly: for families evaluating care for a loved one, the facility is often presented as a serious risk rather than a trusted option.
A particularly troubling incident is highlighted by one reviewer who says a nurse woke them at 4 a.m. with yelling and accusations of alcohol in the room, despite the patient being 73 years old and not having consumed alcohol in decades. This detail is used to illustrate a broader concern about professionalism and the treatment of patients by some staff. The reviewer emphasizes that such behavior from someone in a position of authority is unacceptable and reveals a potential pattern of disrespect and unprofessional conduct that undermines patient trust and safety. There is also mention of a long list of similar events, suggesting that this was not an isolated incident but part of a troubling pattern for at least some residents.
The reviews do not paint a single, monolithic picture. Alongside the horror stories, another voice acknowledges the existence of "great staff" and notes that the administrator makes an effort to support the floor staff. This reviewer concedes that there are things to improve, but also asserts that there are dedicated workers who care and try to do the right thing. The administrator's attempts to assist and guide the team are seen as a positive factor in an otherwise difficult environment, and this helps explain why some families feel there is potential for better care if leadership and frontline staff can align their efforts more consistently.
There is also a stark opposing view that labels the place as the absolute worst option and warns families emphatically not to place loved ones there. Phrases like "THIS IS THE ABSOUTELT WORSE PLACE" and "DO NOT PUT UR FAMILY MEMEBERS IN THERE!" convey the depth of anger and fear some reviewers feel after experiences that left their loved ones feeling devalued or neglected. These accounts emphasize a sense of inattention to dignity and wellbeing, painting a portrait of a facility where some residents are treated as if they "were nothing," which is among the most distressing charges any care setting can face.
Yet, the narrative is not exclusively negative. A strikingly positive account comes from a reviewer who identifies as the Chief Nursing Officer of a hospital. This person asserts that the care home staff "truly cares about patients and their safety," and they describe a difficult situation in which the staff took the time to sit with a patient, get to know him, and avoid simply "washing their hands of him." This perspective argues that there are places within the facility where compassionate, thoughtful care is the default rather than the exception, and it suggests that such moments of humane treatment can be found even in a system that otherwise invites criticism.
Taken together, the reviews present a divided impression that is difficult to reconcile into a single verdict. The facility appears to host a mix of experiences - from deeply troubling episodes to clearly compassionate care - producing a wide spectrum of satisfaction and dissatisfaction. For families and individuals considering this place, the message is complicated: there is potential for high-quality, attentive care from certain staff members and leaders, but there is also a troubling inconsistency that can leave residents vulnerable. The two-week stint in physical therapy, as described by these reviewers, seems to have left enduring memories of both excellent, person-centered moments and disconcerting lapses in professionalism and facility upkeep.
If someone is weighing this facility for a loved one, the takeaway is to approach with careful scrutiny and clear expectations. In addition to evaluating physical therapy services, families should probe staffing levels, training standards, dignity in care, and how leadership addresses complaints and safety concerns. While there are accounts of strong, caring professionals and a visible administrator making efforts to support the team, there are equally forceful warnings about poor experiences that can severely shake a patient's sense of security and comfort. The overall impression is a cautionary one: the care environment is deeply variable, and outcomes seem to hinge on the particular staff on duty, the moment, and the ways in which administration and frontline teams collaborate to deliver compassionate, respectful care.
Azria Health Sutherland is an exceptional assisted living community located in Sutherland, NE. We are dedicated to providing our residents with a comfortable and welcoming environment where they can feel at home.
Our community offers a wide range of amenities to cater to the needs and preferences of our residents. We have a beauty salon on-site to ensure our residents look and feel their best. Cable or satellite TV is available in each resident's room for entertainment purposes. Community operated transportation is provided for convenience and ease of access to nearby destinations. Our computer center allows residents to stay connected with their loved ones or engage in online activities. The dining room offers restaurant-style dining experiences, where residents can enjoy delicious and nutritious meals.
Maintaining a healthy lifestyle is important, which is why we provide a fitness room equipped with exercise equipment for residents to engage in physical activities. Our gaming room offers various games and activities for recreational purposes. Residents can relax and enjoy the beautiful outdoor space, including a garden area. Housekeeping services are provided to ensure a clean and tidy living environment.
Each resident's privacy is respected as every room is fully furnished with private bathrooms. A small library within the community provides opportunities for reading and learning. Telephone services are available for communication needs, along with Wi-Fi/high-speed internet access.
We strive to provide comprehensive care services that meet the individual needs of our residents. Our 24-hour call system ensures that assistance is always readily available when needed, while 24-hour supervision provides an added level of security and peace of mind. Our dedicated staff assists with daily tasks such as bathing, dressing, and transfers as needed. We also offer specialized care for those with diabetes through our diabetes diet program.
Meal preparation and service are provided by our skilled culinary team, who cater to special dietary restrictions upon request. Medication management services are available to ensure residents take their medications safely and as prescribed by their healthcare professionals.
At Azria Health Sutherland, we prioritize mental wellness with our comprehensive mental wellness program. We also offer transportation arrangements for non-medical purposes and doctor's appointments.
Our community encourages socialization and engagement through a variety of activities. Concierge services are available to assist residents in planning their day, while fitness programs promote physical well-being. Planned day trips and scheduled daily activities provide opportunities for residents to explore the local area and participate in engaging experiences. Resident-run activities encourage social interaction and connectivity within the community.
We are conveniently located near two parks, allowing residents to enjoy nature and outdoor activities nearby. Additionally, there are several restaurants and places of worship in close proximity for residents' convenience.
At Azria Health Sutherland, we strive to provide a compassionate and enriching assisted living experience that promotes independence, wellness, and a sense of belonging for each resident.
Azria Health Sutherland is located at P O Box 307, 333 Maple Street, Sutherland, NE 69165 in McPherson County, Nebraska
Azria Health Sutherland on seniors.fyi includes 11 photos including images showing landscaping, garden, tree, building, grass, flag, patio, dining, and more.
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