Great Plains Regional Med Ctr

Pros

• The staff and therapists are thorough with each visit.
• The building is amazing.
• Grant was well prepared, reviewing MRI and X-ray before the visit.
• He explained exercises, demonstrated the correct technique, and helped set a home exercise plan with follow-up visits.
• The staff were very friendly and explained things well.
• Great Plains Sports and Therapy has been amazing through recovery; the team is pleasant and welcoming.
• The surgery center provides excellent, friendly, and professional service.
• GPH Sports Therapy on Cottonwood is great - helpful, friendly, and knowledgeable.
• Dr. Jacobson is a kind and highly skilled orthopedic surgeon.
• PT experiences are wonderful; therapists explain do's, don'ts, and the why's.
• The IV Therapy staff are great and efficient.
• The North Platte Hospital staff provided compassionate, professional care that stood out.

Cons

• The receptionist did not make a good impression and could use work on customer/patient care.
• The APRN looked at the wound, placed a staple without cleaning it, and the staple was not even on the wound.
• The hospital's billing involved deceptive charges to insurance, with undisclosed fees and threats of court over false charges.
• The reviewer would rather die than be seen by the hospital, citing lifelong debt despite care.
• Aftercare was described as "bullshit," and the reviewer warned to stay away.
• The reviewer would give negative stars if possible due to the hospital's overall care.

Review

A throughline in these experiences is a consistent emphasis on kindness, clarity, and patient-centered care. Across various facilities and departments, people describe encounters where staff took time to listen, explain, and plan for the future. The sentiment that stays with readers is one of genuine care: moments when a receptionist's politeness blends with a clinician's expertise to create a sense of trust and safety. Even when frustrations arise, the underlying tone of appreciation for compassionate people who are doing their best to help shines through.

Physical therapy and rehabilitation emerge as a standout theme, with several reviewers highlighting thorough evaluations, targeted instruction, and practical home plans. Grant, in particular, is praised for his preparatory work - reviewing MRI and X-ray before the visit, carefully assessing how the patient walks and where pain concentrates, and then teaching the right techniques. He not only demonstrated the exercises but ensured they could be performed correctly at home and laid out a clear follow-up schedule. Other therapists - Breeze, Metz, and Trey - are also cited for their depth of knowledge, structured approaches, and supportive demeanor. Breeze's expertise in hip anatomy and her positive, structured method help patients feel confident about their progress, while Trey consistently earns praise from families for his engaging and effective sessions. The overall consensus is that the physical therapy teams are knowledgeable, communicative, and focused on tangible results.

The hospital and clinic staff who interact with patients in more acute or surgical contexts are described as equally capable and caring. Dr. Carlson is noted as thorough, a good listener, and genuinely concerned about his patients, while orthopedic surgeon Dr. Jacobson is described as kind and well skilled. Mixed in are heartfelt testimonials about the nursing and anesthesia teams, with families expressing deep gratitude for professional, compassionate care during stay or procedures. One particularly resonant account describes how a patient on the fifth floor encountered a level of warmth and support that felt life-changing, with multiple staff members named as angels who helped him adopt a hopeful path toward recovery. These narratives emphasize not only clinical competence but also the human elements of healing - respect, patience, and sincere encouragement.

Facilities and operational excellence also receive strong praise. Reviewers repeatedly mention clean, well-organized spaces and a sense of efficiency that makes care smoother and less stressful. The surgery center is singled out for its teamwork and coordination, with staff at Great Plains Health Sports Therapy locations (Leota and Cottonwood) described as having "the best physical therapists" who are friendly, helpful, and deeply invested in patient outcomes. The overall environment is portrayed as welcoming and professional, with a culture that supports both high-quality medical care and a positive patient experience. For travelers and residents alike, the small-hospital ambiance is paired with a level of service that many would choose again, underscoring a sense of community and reliability in a regional healthcare system.

Not every review is unambiguous, and a few experiences highlight areas for improvement. Some patients report less favorable interactions at the front desk, noting that the receptionist's demeanor did not create the best first impression. There is at least one instance where a procedure was performed without prior wound cleaning, which understandably raises concerns about clinical judgment. Billing and insurance-related concerns also appear, with some patients describing confusing charges and disputes that create a long financial shadow after care. These criticisms contrast with the otherwise positive clinical experiences and remind readers that excellent medical care can be undermined by gaps in communication or administrative processes.

Despite the friction, a strong current of gratitude runs through many narratives. Several patients value the overall quality of care and express confidence in their providers, often naming multiple staff members who left a lasting positive impression. Testimonials about ultrasound technicians, the quality of post-surgical recovery, and the reassuring presence of care teams reinforce the sense that many patients feel deeply cared for. Reassurance about the capability of care, the availability of follow-up, and the willingness of staff to assist with practical needs - like helping with doors or coordinating appointments - contribute to a broader impression of dependable, patient-focused service. In some personal messages, patients even travel from outside the immediate area to receive care, highlighting the hospital's reputation and the trust they place in its teams.

Taken together, these reviews present a healthcare experience characterized by compassionate clinicians, clear communication, and coordinated teams that strive to support patients through complex medical journeys. The strongest praise goes to the therapists and physicians who educate, reassure, and empower patients to participate actively in their recovery. The facilities themselves are widely regarded as efficient, clean, and conducive to healing, with particular commendation for the specialty sports therapy programs and the supportive surgical environment. While there are legitimate critiques about customer service interactions and billing transparency, the overarching message is one of appreciation for competent, empathetic care and for the people who dedicate themselves to helping others regain health and mobility.

This part of North Platte, Nebraska, offers convenient access to essential amenities for senior living. Located within close proximity are Great Plains Regional Medical Center and various physician offices providing medical care. There is a diverse selection of restaurants nearby, including D'Leon's and Raising Cane's Chicken Fingers, offering a variety of dining options. Places of worship such as First Evangelical Lutheran Church and Saint Elizabeth Ann Seton Parish cater to spiritual needs. Parks like Waggin' Tails Bark Park provide recreational opportunities, and Westfield Pharmacy ensures easy access to medications. Additionally, the presence of Union Pacific Railroad facilities in the area offers historical significance and transportation possibilities.

Hospitals

• Great Plains Regional Medical Center (0 miles)

Physicians

• Midlands Family Medicine (0.1 miles)
• Radiology Service PC (0.1 miles)
• Eye Surgeons Of Nebraska (0.1 miles)
• North Platte Surgical Associates PC (0.1 miles)
• Great Plains Health Heart & Vascular Center (0.1 miles)
• Ravishankar Kalaga MD - Great Plains Heart & Vascular Center (0.1 miles)
• North Platte Obstetrics and Gynecology (0.2 miles)

Restaurants

• D'Leon's (0.2 miles)
• Raising Cane's Chicken Fingers (0.3 miles)
• Wendy's (0.3 miles)
• San Pedro Mexican Restaurant (0.4 miles)
• McDonald's (0.4 miles)
• Daylight Donuts (0.4 miles)
• Arby's (0.4 miles)

Places of Worship

• Congregation-Jehovahs (0.3 miles)
• Methodist First United Church (0.5 miles)
• Presbyterian Church (0.8 miles)
• First Evangelical Lutheran Church (1.1 miles)
• The Rock Church North Platte (1.2 miles)
• Saint Paul Lutheran Church (1.3 miles)
• Saint Elizabeth Ann Seton Parish (1.4 miles)

Parks

• Waggin' Tails Bark Park (0.6 miles)
• North Platte City Recreation (0.7 miles)
• Orabella Square (0.8 miles)
• Happy Hound Dog Retreat Park (1 miles)
• Eisenhower Park (2.1 miles)
• Hershey State Wildlife Management Area (11.8 miles)
• Railroad Park (19 miles)

Pharmacies

• Westfield Pharmacy (1.1 miles)

Transportation

• Union Pacific Railroad (2.7 miles)
• Bailey Railroad Yard (3.9 miles)
• Bailey Yard (4.1 miles)
• Union Pacific Bailey Yard (4.1 miles)