Hillcrest Health & Rehab

Pros

• The staff at Hillcrest Health & Rehab is described as excellent, responsive, and caring, consistently addressing the needs of the residents.
• Physical and occupational therapy programs are highlighted as exceptional, with therapists showing great care and patience.
• The facility engages residents in a variety of activities like planting flowers, coloring, and outings, promoting socialization and participation.
• Meals are praised for their quality, with some reviewers specifically complimenting the chef's special dishes.
• Residents receive comprehensive care that meets their personal needs, including attention to cleaning and laundry services.
• The atmosphere is enhanced by friendly interactions among staff and positive engagement with residents during activities.

Cons

• The facility is dangerously understaffed and staff members are often unresponsive to calls for help.
• There are serious medication management issues, with a resident going nearly two days without insulin due to a lack of communication from nursing staff.
• Cleanliness and maintenance of the rooms are severely lacking, with plumbing described as disgusting and food left unattended for days.
• Many nurses and CNAs display poor attitudes, failing to provide timely assistance or show adequate care for residents' needs.
• Activities offered may not be sufficient or engaging enough for long-term residents, leading to feelings of boredom and isolation.
• The food served lacks variety and quality, which does not meet the expectations set by the facility's supposed five-star rating.
• A resident experienced a significant decline in health partly due to delays in transport to the hospital, raising concerns about responsiveness in emergencies.
• Communication between staff is poor, leading to mistakes that affect patient care negatively.

Review

The reviews of Hillcrest Health & Rehab present a mixed picture of the facility, highlighting both significant concerns and commendations. On one hand, many families expressed deep dissatisfaction with the level of care provided, citing alarming incidents that put their loved ones at risk. One reviewer detailed a harrowing experience involving their mother-in-law who went nearly two days without insulin due to negligence on the part of the nursing staff, demonstrating a lack of communication and oversight that could have led to a diabetic crisis. This incident was compounded by other complaints regarding delays in responding to calls for assistance, especially for bathroom needs—a critical issue for residents who are unable to move independently.

Further criticisms included allegations of understaffing and incompetence among certain team members. Reviewers noted that while some staff members were friendly and professional, others seemed disengaged or indifferent to residents' needs. The cleaning services also came under fire; one family member described filthy conditions in their loved one's room, including food spills left unattended for days and unwashed laundry. Such observations raised concerns about hygiene and overall resident dignity—issues particularly pressing for individuals with limited mobility or those dealing with incontinence.

While there were substantial negative experiences reported, not all reviews painted Hillcrest in a poor light. Some family members praised specific aspects of care provided at the facility. Physical therapy (PT) and occupational therapy (OT) services received notable accolades for their effectiveness and attentiveness. Many reviewers highlighted positive interactions with the rehabilitation staff who reportedly treated patients with patience and care during therapy sessions. These contrasting narratives suggest there are pockets of excellence within an otherwise challenging environment.

In terms of atmosphere, several comments indicated that while Hillcrest's physical space might be older and in need of renovations—described as "kind of depressing"—the engagement activities offered were enriching for residents. One respondent appreciated the various programs designed to stimulate participation among residents but pointed out that more could be done outside these structured activities to encourage social interaction among patients themselves.

Meals served at Hillcrest sparked varied opinions as well; some guests found dining options satisfactory but lacking in variety over extended stays. Positive remarks highlighted delicious specials prepared by kitchen staff, yet critiques emerged regarding consistency in service quality—complaints arose about forgotten items like drinks or utensils during meal times. Such issues added to the perception that while certain departments excelled—like those focused on patient rehabilitation—others required significant improvement.

Ultimately, it appears that Hillcrest Health & Rehab is grappling with challenges inherent in for-profit medical facilities where financial motivations may overshadow quality patient care considerations. Several reviewers explicitly stated reservations about recommending this facility based on personal experiences marked by negligence or questionable practices concerning medication administration and cleanliness standards. However, amidst these criticisms emerged testimonials from families satisfied with specific elements of patient attention, showcasing complexities within nursing homes where care can vary dramatically depending on staffing levels and management structures.

Navigating such stark discrepancies poses an emotional challenge for families seeking reliable long-term care options; therefore, prospective residents should carefully evaluate individual reviews alongside visiting potential facilities themselves before making enduring decisions regarding their loved one's healthcare environment. Insights gathered from multiple perspectives highlight crucial areas needing urgent reform alongside examples illustrating competent employee dedication—a duality essential to recognizing both areas necessitating accountability along with instances deserving gratitude within adult rehabilitation services today.

Restaurants

• Umami (0.3 miles)
• Dairy Twist (0.6 miles)
• Luigi's Italian Restaurant (1.3 miles)
• Sickies Garage Burgers & Brews (1.3 miles)
• Sonic Drive-In (1.4 miles)
• The Special Restaurant (1.5 miles)
• Golden Corral (1.6 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Offutt Satellite Pharmacy (1.7 miles)
• Summit Plaza (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (4.2 miles)
• Walgreens (5 miles)

Physicians

• Eye Specialists/ Bellevue Optical (0.5 miles)
• Abortion & Contraception Clinic of Nebraska (0.7 miles)
• Mark D Frey MD (1.2 miles)
• Midwest Dermatology (2.1 miles)
• Radiology (2.4 miles)
• Alegent Health Clinic (2.4 miles)
• Alegeant Health Physical Therapy Out Patient Clinics (2.4 miles)

Places of Worship

• Church Of The Holy Spirit (0.5 miles)
• Lifespring Church Sbc (3.7 miles)
• New Hope Community Church (6.3 miles)

Parks

• American Heroes Park (1.7 miles)
• Looking Glass Park (2.9 miles)
• Clear Water Falls Park (4.1 miles)
• Brown Park (4.2 miles)
• Falconwood Park (5.3 miles)
• Lake Manawa State Park (5.3 miles)
• Halleck Park (6.1 miles)

Cafes

• Starbucks (7 miles)
• Archetype Coffee (7.1 miles)

Hospitals

• Va Medical Center (7.5 miles)