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3.2 from 132 reviews
5 stars
60
4 stars
13
3 stars
1
2 stars
9
1 stars
49
Overall Review of Hillcrest Health & Rehab
differentiator
Therapy is a frequent bright spot
Physical and occupational therapy is repeatedly described as helpful and goal-focused.
Multiple reviews highlight that PT/OT is one of the main reasons families saw progress, describing therapists as kind, professional, and focused on patientsā goals and limitations. A number of residents and families also mention speech therapy or lymphedema therapy as part of care. That said, several critical reviews say rehab support can be limited at certain times or weekends, and some families felt progress was held back. Overall, therapy shows up as the most consistently positive part of the experience, even when other day-to-day details fall short.
common
Staff kindness is mixed but notable
Residents and families frequently describe staff members as friendly and caring.
Many reviews include positive descriptions of nurses, CNAs, and coordinators as attentive, responsive, and kind, with some calling out specific people by name. In these accounts, staff are portrayed as checking frequently, helping with needs, and communicating with families. At the same time, several reviews report opposite experiences, describing staff as rude, defensive, or hard to reach, with call buttons and requests not handled promptly. Taken together, staff attitude shows up as a consistent theme, but it varies widely from reviewer to reviewer.
caveat
Meals are often late or cold
Meal timing and food temperature are recurring issues in reviews.
Across reviews, families describe meals arriving late and sometimes not being delivered at all, with reports of food being cold when it finally showed up. Several reviewers also mention limited variety or specific dissatisfaction with taste, such as food not matching expectations or not being available as ordered. A few reviews are more positive about food being good or improving, but complaints about missed meals and delays appear often enough to stand out. The dining experience seems uneven, especially for residents who need help eating or have tight schedules around medical care.
caveat
Call lights and basic help lag
Residents describe long waits for help after pressing the call button.
A recurring concern in critical reviews is that staff do not respond quickly to call lights, with some describing waits that stretch well beyond what families expected. Some reviewers connect these delays to unmet basic needs, including assistance with restroom requests, feeding help, and timely medication administration. There are also mentions of residents being left in unsafe situations or uncomfortable conditions while waiting for assistance. While the community is set up for around-the-clock supervision and assistance needs, residentsā accounts suggest responsiveness can be inconsistent.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
151 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Eppley Airfield (11 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Virtual Tour
Videos
Nearby Places of Interest
Restaurants
Umami (0.3 miles)
Dairy Twist (0.6 miles)
Luigi's Italian Restaurant (1.3 miles)
Sickies Garage Burgers & Brews (1.3 miles)
Sonic Drive-In (1.4 miles)
The Special Restaurant (1.5 miles)
Golden Corral (1.6 miles)
Pharmacies
CVS Pharmacy (0.4 miles)
Walgreens (0.4 miles)
Offutt Satellite Pharmacy (1.7 miles)
Summit Plaza (2.6 miles)
CVS Pharmacy (2.8 miles)
Walgreens (4.2 miles)
Walgreens (5 miles)
Physicians
Eye Specialists/ Bellevue Optical (0.5 miles)
Abortion & Contraception Clinic of Nebraska (0.7 miles)
Mark D Frey MD (1.2 miles)
Midwest Dermatology (2.1 miles)
Radiology (2.4 miles)
Alegent Health Clinic (2.4 miles)
Alegeant Health Physical Therapy Out Patient Clinics (2.4 miles)
Hillcrest Health & Rehab on seniors.fyi includes 12 photos including images showing interior, bedroom, exercise, decor, gym, fitness, television, building, and more.
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The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
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