Overall Review of Hillcrest Care & Rehab Ctr
common
Staff care feels inconsistent
Residents and families describe both attentive help and frustrating delays.
Many reviews praise staff as attentive, kind, and responsive when questions come up, including therapy staff and specific nurses mentioned by name. At the same time, other reviews describe call buttons not being answered promptly, delays in medication timing, and staff appearing rude or hard to find. Several complaints also connect the problem to staffing and communication breakdowns between shifts and departments. Overall, the reviews suggest care quality can vary noticeably from one experience to the next.
differentiator
PT and OT are often praised
Physical and occupational therapy comes through clearly in the reviews.
Across multiple stays, residents and families describe PT/OT as helpful, focused on goals, and delivered by therapists they trust. Some reviews also call out that therapy quality is a bright spot even when other parts of the stay feel lacking. A few negative reviews still separate therapy as “good” or “excellent,” while criticizing other nursing and daily-care issues. If you’re considering rehab here, the strongest repeated theme is that therapy staff tend to stand out.
common
Meals get mixed feedback
Dining quality is uneven, with both ok meals and serious problems reported.
Some reviews say food is good or “ok,” and a few mention favorites and that meals generally land where they should. Others describe meals arriving late, being cold, missing entirely, or being unappealing, including instances where residents needed family help to eat. There are also mentions of not getting snacks in a timely way and limited substitutes. Taken together, dining satisfaction doesn’t seem consistent across stays.
common
Cleanliness is both praised and criticized
Reviews include clear compliments on cleanliness alongside reports of neglect.
Several reviewers describe the facility as clean, with clean rooms and an overall tidy environment. Other reviews report specific cleanliness and hygiene failures, such as dirty bedding or rooms, infrequent showers, and personal care needs not being met. Some families also describe residents left in soiled conditions or with items left behind. The split suggests cleanliness may depend heavily on staffing and day-to-day follow-through.
caveat
Communication and billing need work
Communication and administrative follow-through are recurring pain points in reviews.
Some families highlight better communication through social work and leadership, including feeling supported when they had concerns. Other reviews complain that information about progress, release timing, and care planning isn’t provided, or that administration doesn’t respond. Billing and refund issues also appear in reviews, including long waits for responses when money is owed back. Overall, the administrative experience seems less steady than the therapy experience.
common
Nearby essentials are close by
Common errands and medical needs are within a short drive.
For visitors, the listing includes nearby pharmacy options and local dining choices. There are also nearby healthcare and physician-related destinations that can help when scheduling appointments. While distances aren’t discussed in the reviews, the location list shows several practical stops close to the community.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Assisted Living
Memory Care
Skilled Nursing Facility
Activities on-site
Devotional services off-site
Indoor common areas
Eppley Airfield (11 miles away)
Ambulatory care
Diabetic care
Meals provided
Caring staff and effective PT/OT rehabilitation with engaging resident activities.
Dementia, Paranoia, and Caregiver Guidance: Understanding the Connection
Engaging Memory Care Activities That Enhance Quality of Life
When to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community