4720 23Rd Avenue, Missoula, MT 59803
For more information about senior living options: (844) 490-3973
The staff are genuine caretakers. The Riverside staff take great care of residents. The staff treat residents with respect and genuine care. The staff at Riverside are patient, helpful, and amiable. The building layout is highly approachable. The therapists (PT and OT) were great.
The employees harass others. The problem with Riverside is all the medical personnel are spread way too thin, thus patients are not receiving the care they need. The food is lacking, and the quality of services is lacking due to budgets. Riverside's name is floundering, Village's name is questionable, Hillside's name is becoming dirt. The main line at this facility never gets answered.Hillside Health & Rehabilitation in Missoula is best suited for families that prize genuine, hands-on caregiving and a rehabilitation-centric approach where therapy teams sit at the center of daily life. The strongest redeeming feature is the staff's evident care, with multiple accounts praising frontline aides and therapists who treat residents with patience and respect. The building's layout is frequently described as approachable, empowering families to advocate effectively and coordinate visits, meals, and therapy sessions. This is not a cookie-cutter facility; when staffing aligns with expectations, it can feel like a supportive community. The caveat is that day-to-day consistency is not guaranteed, and experiences can swing markedly from one shift to the next.
Those needing near-constant supervision or managing high fall risk should proceed with caution. Several reviews describe long delays responding to call lights and moments when no one checks on a resident for hours, leaving a vulnerable person unsafe. Meal service, mobility assistance, and basic daily oversight appear to hinge on who is on duty, creating variability that can undermine safety for those most dependent. There are hints of staffing pressures and even problematic behavior among some staff, which can erode trust and calm for families seeking reliable care.
Yet the positive elements are tangible and meaningful. Genuine care from caregivers, coupled with a well-staffed therapy team, can translate into real rehab gains for residents recovering strength or adjusting after serious illness. Therapists are repeatedly praised for their competence, and when care is delivered, it is done with courtesy and respect. This combination - therapeutic engagement paired with compassionate frontline support - often yields better rehab progress and a warmer everyday environment, even if warmth does not consistently appear on every shift.
Where Hillside struggles is in the reliability of operations that affect daily safety and comfort. The most troubling narratives describe insufficient supervision, inconsistent meal schedules, and a sense that some residents are left without timely assistance during critical moments. A troubling account recounts a stroke recovery patient being left at the end of a hallway with no prompt help, a situation that should never recur in a facility of this kind. Another review notes communication gaps with the main office, compounding frustration for families and complicating coordination with outside clinicians.
Quality control can also color a family's perception of Hillside's reputation. Some voice concern that Hillside's current standing has declined compared with past experiences, while others attribute perceived declines to systemic constraints such as staffing levels and budget pressures. This creates a nuanced risk: even when individual caregivers are capable and kind, the facility's capacity to consistently support all residents across shifts may be the limiting factor. Families prioritizing steady daily routines and predictable response times should weigh this carefully.
Decision guidance follows a practical, priority-driven approach. If therapy-driven recovery and a culture of genuine warmth matter most, Hillside can be a strong fit when tours confirm steady rehab schedules and observed staff attentiveness. If, however, consistent staffing, rapid call-light responses, reliable meals, and flawless daily supervision are nonnegotiable, alternatives should be explored. Before deciding, request a candid tour focused on a typical day: observe staff-to-resident ratios, watch how call lights are handled on different shifts, review recent complaint logs, and speak directly with current residents and their families. Hillside offers meaningful strengths in therapy and kindness, but its appeal hinges on accepting some day-to-day variability and ensuring the specific loved one's needs can be reliably met.
95 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Missoula International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillside Health & Rehabilitation in Missoula, MT is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for entertainment purposes. There is also a dining room where residents can enjoy restaurant-style dining with special dietary restrictions taken into consideration.
For those looking to stay active, Hillside Health & Rehabilitation provides a fitness room and outdoor space for exercise and recreation. A small library is available for residents who enjoy reading, and there is Wi-Fi/high-speed internet throughout the community for connectivity.
Care services offered include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers. Medication management and diabetes diets are provided for those who require them. The community also has a mental wellness program to support the emotional well-being of its residents.
Transportation arrangements are offered for non-medical needs as well as transportation to doctors' appointments. Move-in coordination is available for new residents to ensure a smooth transition. Housekeeping services are provided to maintain a clean and comfortable living environment.
Residents can enjoy planned day trips organized by the community or participate in resident-run activities. Fitness programs are available to keep residents active, while concierge services help with any additional requests or needs.
Hillside Health & Rehabilitation is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Overall, Hillside Health & Rehabilitation in Missoula offers a comprehensive range of amenities and care services in a comfortable and supportive environment for seniors seeking assisted living options.
Hillside Health & Rehabilitation is located at 4720 23Rd Avenue, Missoula, MT 59803 in Missoula County, Montana
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