4720 23Rd Avenue, Missoula, MT 59803
For more information about senior living options: (866) 208-4318
Overall Review of Hillside Health & Rehabilitation
Pros
The staff are genuine caretakers.- The Riverside staff take great care of residents.
- The staff treat residents with respect and genuine care.
- The staff at Riverside are patient, helpful, and amiable.
- The building layout is highly approachable.
- The therapists (PT and OT) were great.
Cons
The employees harass others.- The problem with Riverside is all the medical personnel are spread way too thin, thus patients are not receiving the care they need.
- The food is lacking, and the quality of services is lacking due to budgets.
- Riverside’s name is floundering, Village’s name is questionable, Hillside’s name is becoming dirt.
- The main line at this facility never gets answered.
Review
Hillside Health & Rehabilitation in Missoula is best suited for families that prize genuine, hands-on caregiving and a rehabilitation-centric approach where therapy teams sit at the center of daily life. The strongest redeeming feature is the staff’s evident care, with multiple accounts praising frontline aides and therapists who treat residents with patience and respect. The building’s layout is frequently described as approachable, empowering families to advocate effectively and coordinate visits, meals, and therapy sessions. This is not a cookie-cutter facility; when staffing aligns with expectations, it can feel like a supportive community. The caveat is that day-to-day consistency is not guaranteed, and experiences can swing markedly from one shift to the next.
Those needing near-constant supervision or managing high fall risk should proceed with caution. Several reviews describe long delays responding to call lights and moments when no one checks on a resident for hours, leaving a vulnerable person unsafe. Meal service, mobility assistance, and basic daily oversight appear to hinge on who is on duty, creating variability that can undermine safety for those most dependent. There are hints of staffing pressures and even problematic behavior among some staff, which can erode trust and calm for families seeking reliable care.
Yet the positive elements are tangible and meaningful. Genuine care from caregivers, coupled with a well-staffed therapy team, can translate into real rehab gains for residents recovering strength or adjusting after serious illness. Therapists are repeatedly praised for their competence, and when care is delivered, it is done with courtesy and respect. This combination, therapeutic engagement paired with compassionate frontline support, often yields better rehab progress and a warmer everyday environment, even if warmth does not consistently appear on every shift.
Where Hillside struggles is in the reliability of operations that affect daily safety and comfort. The most troubling narratives describe insufficient supervision, inconsistent meal schedules, and a sense that some residents are left without timely assistance during critical moments. A troubling account recounts a stroke recovery patient being left at the end of a hallway with no prompt help, a situation that should never recur in a facility of this kind. Another review notes communication gaps with the main office, compounding frustration for families and complicating coordination with outside clinicians.
Quality control can also color a family’s perception of Hillside’s reputation. Some voice concern that Hillside’s current standing has declined compared with past experiences, while others attribute perceived declines to systemic constraints such as staffing levels and budget pressures. This creates a nuanced risk: even when individual caregivers are capable and kind, the facility’s capacity to consistently support all residents across shifts may be the limiting factor. Families prioritizing steady daily routines and predictable response times should weigh this carefully.
Decision guidance follows a practical, priority-driven approach. If therapy-driven recovery and a culture of genuine warmth matter most, Hillside can be a strong fit when tours confirm steady rehab schedules and observed staff attentiveness. If, however, consistent staffing, rapid call-light responses, reliable meals, and flawless daily supervision are nonnegotiable, alternatives should be explored. Before deciding, request a candid tour focused on a typical day: observe staff-to-resident ratios, watch how call lights are handled on different shifts, review recent complaint logs, and speak directly with current residents and their families. Hillside offers meaningful strengths in therapy and kindness, but its appeal hinges on accepting some day-to-day variability and ensuring the specific loved one’s needs can be reliably met.
95 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Missoula International (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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