4720 23Rd Avenue, Missoula, MT 59803
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The caretakers and staff are genuine. The Riverside staff are highly appreciated by families for taking good care of residents. The staff take excellent care of residents, with residents reported as happy. The PT and OT therapists are great. Staff treat patients with respect and genuine care. The staff are patient, helpful, and amiable.
They do not recommend the agency at all and say it should be investigated and shut down. They claim that employees harass others. They describe neglect and insufficient supervision (call light left on for 45 minutes; no one checked on the patient for hours; meals not offered to a high fall risk patient). They note staffing shortages leading to insufficient care and a lack of comfort for dying patients. They report the main phone line is frequently unanswered, causing frustration. They state that service quality, including food, has been lacking and that the facility's reputation is deteriorating.The collection of reflections about Riverside Health and Rehabilitation and its related centers paints a picture of a facility that inspires both sincere gratitude and serious concern, often within the same family or even within the same day. On one hand, there are voices that celebrate genuine care from dedicated staff and therapists, and that speak to meaningful, compassionate treatment. On the other hand, there are accounts of neglect, inadequate supervision, and communication breakdowns that leave patients and families anxious about safety and well-being. Taken together, the reviews underscore a health and rehabilitation system that feels inconsistent in quality, with the rhythm of care swinging between moments of excellence and episodes of frustration.
One strand of the narrative centers on genuine appreciation for the people who show up every day with patience and kindness. A caregiver who works in the medical field describes Riverside as housing "genuine caretakers and staff," and another parent expresses deep gratitude for the Riverside staff, saying they do a wonderful job taking care of the reviewer's mother and that she is "very happy." In this vein, a resident and family member highlights that the workers "treat you with respect and genuine care" and calls the experience "a great one." There are also testimonies from patients and family members who praise specific team members or departments, notably the therapists whose expertise and effort are singled out as a bright spot amid other concerns.
Yet the same set of reviews does not shy away from sharp criticisms. Several entries describe a care environment that feels understaffed or stretched too thin, with cascading consequences for patient safety and comfort. A viewer notes that medical personnel seem spread too thin, resulting in patients not receiving the level of attention or the timely care they need. The perception that staff do not have enough time to check on patients, particularly those who are dying or otherwise vulnerable, is a recurring theme. This sense of being overextended leads to worries about situations where patients are not monitored closely, not helped promptly, or not comforted in a timely way.
A particularly vivid and specific critique centers on a rehabilitation stay following a stroke. The reviewer recounts being admitted for rehab yet encountering a long chain of oversights: a patient placed toward the end of a hallway where no one checked on her, a call light that remained active for 45 minutes before any attempt to respond, and a long gap of several hours after therapists and CNAs left during which no one checked on the patient. The account emphasizes the patient's high fall risk and the need for proper supervision and assistance with activities like getting to meals or using the bathroom. Compounding the concern, the reviewer notes that the patient was not consistently offered meals when scheduled, with a suggestion from a CNA that the patient could wheel herself to meals and that someone might come later to assist. The underlying message is that even when therapy staff were described as excellent, the living environment and daily routine failed to meet basic safety and care expectations, underscoring how quickly staffing constraints can translate into tangible lapses in care.
There is also a thread that touches on communication challenges and accessibility. One reviewer, who works in a medical setting, reports that the main line repeatedly fails to answer calls, leaving external offices unable to reach the facility. This kind of administrative friction compounds the problems patients face on the floor, making it harder for families to coordinate care or get timely information. In contrast, another message from the same community highlights a different family member's positive experience with the staff, suggesting that the quality of interpersonal interactions can vary widely even within the same facility.
The commentary from Suzette Summers adds a nuanced layer to the overall impression. Summers expresses admiration for the building's layout, describing it as greatly approachable, and praises the staff for being patient, helpful, and amiable. However, Summers's broader voice also acknowledges a lingering concern about systemic issues: the problem of staffing constraints and the fear that patients who are aging or dying may not be offered sufficient comfort due to scheduling pressures. The final note - addressing Riverside, Village, Hillside, and Hamilton facilities - frames a comparative view: Riverside's reputation is described as potentially floundering, Hillside's as deteriorating, and Village's as questionable, with Summers offering a respectful, submitted voice that invites consideration and improvement rather than sensational judgment.
In sum, these reviews reveal a landscape of care that can be deeply supportive and highly collaborative at times, particularly around therapy and certain compassionate staff. Yet they also reveal real and concerning gaps - delayed responses to call bells, inconsistent supervision of high-risk patients, insufficient meal support, and a broader sense that staffing shortages undermine the steadiness and dignity that patients deserve. The accumulation of perspectives suggests that Riverside Health and Rehabilitation and its related centers operate with a dual reality: moments of excellent, person-centered care fused with episodes where the basics of patient safety and reliable communication fall short. The calls for investigation, better staffing, improved line-of-sight for patient needs, and a consistent standard of care reflect a clear desire for reform that can turn these mixed experiences into a consistently positive one for patients and their families.
95 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Missoula International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillside Health & Rehabilitation in Missoula, MT is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for entertainment purposes. There is also a dining room where residents can enjoy restaurant-style dining with special dietary restrictions taken into consideration.
For those looking to stay active, Hillside Health & Rehabilitation provides a fitness room and outdoor space for exercise and recreation. A small library is available for residents who enjoy reading, and there is Wi-Fi/high-speed internet throughout the community for connectivity.
Care services offered include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers. Medication management and diabetes diets are provided for those who require them. The community also has a mental wellness program to support the emotional well-being of its residents.
Transportation arrangements are offered for non-medical needs as well as transportation to doctors' appointments. Move-in coordination is available for new residents to ensure a smooth transition. Housekeeping services are provided to maintain a clean and comfortable living environment.
Residents can enjoy planned day trips organized by the community or participate in resident-run activities. Fitness programs are available to keep residents active, while concierge services help with any additional requests or needs.
Hillside Health & Rehabilitation is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Overall, Hillside Health & Rehabilitation in Missoula offers a comprehensive range of amenities and care services in a comfortable and supportive environment for seniors seeking assisted living options.
Hillside Health & Rehabilitation is located at 4720 23Rd Avenue, Missoula, MT 59803 in Missoula County, Montana
Golden Age Assisted Living
Missoula, MT
Specialized diabetic care with on-site activities and strong nearby amenities.
Golden Age Assisted Living costs
Golden Age Assisted Living reviews
Golden Age Assisted Living images
Redstone Estates
Missoula, MT
Comprehensive assisted living with diabetic care and off-site devotional services; abundant nearby amenities.
Grandma's House
Missoula, MT
Very affordable private/semi-private rooms at $1,800/mo; pet-friendly.
Grandma's House costs
Grandma's House reviews
Grandma's House images
Loving Care Personal Care Home
Missoula, MT
Excellent access to nearby amenities (cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals).
Loving Care Personal Care Home reviews
Loving Care Personal Care Home images
Benton Independent Living
Missoula, MT
Excellent access to dining, parks, and medical services nearby.
The Village Senior Residence
Missoula, MT
Caring staff in a clean, upscale setting with engaging activities and strong family communication.
The Village Senior Residence costs
The Village Senior Residence reviews
The Village Senior Residence images
Clark Fork Riverside
Missoula, MT
Spacious apartments with private balconies and river views; convenient amenities (laundry, hair salon, library) and attentive staff.
Edgewood Vista Missoula
Missoula, MT
Compassionate staff creating a warm, home-like environment with personalized care and active social programs.
Edgewood Vista Missoula costs
Edgewood Vista Missoula reviews
Edgewood Vista Missoula images
The Springs at Missoula
Missoula, MT
Upscale, welcoming interior with apartment-style living, attentive staff, and diverse activities.
The Springs at Missoula costs
The Springs at Missoula reviews
The Springs at Missoula images
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Understanding Home Health Care: A Comprehensive Guide
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
