Hillside Health & Rehabilitation is a nursing home community in Missoula, MT.
Information last verified:
4720 23Rd Avenue, Missoula, MT 59803
For more information about senior living options: (866) 208-4318
The staff are genuine caretakers. The Riverside staff take great care of residents. The staff treat residents with respect and genuine care. The staff at Riverside are patient, helpful, and amiable. The building layout is highly approachable. The therapists (PT and OT) were great.
The employees harass others. The problem with Riverside is all the medical personnel are spread way too thin, thus patients are not receiving the care they need. The food is lacking, and the quality of services is lacking due to budgets. Riverside’s name is floundering, Village’s name is questionable, Hillside’s name is becoming dirt. The main line at this facility never gets answered.Hillside Health & Rehabilitation in Missoula is best suited for families that prize genuine, hands-on caregiving and a rehabilitation-centric approach where therapy teams sit at the center of daily life. The strongest redeeming feature is the staff’s evident care, with multiple accounts praising frontline aides and therapists who treat residents with patience and respect. The building’s layout is frequently described as approachable, empowering families to advocate effectively and coordinate visits, meals, and therapy sessions. This is not a cookie-cutter facility; when staffing aligns with expectations, it can feel like a supportive community. The caveat is that day-to-day consistency is not guaranteed, and experiences can swing markedly from one shift to the next.
Those needing near-constant supervision or managing high fall risk should proceed with caution. Several reviews describe long delays responding to call lights and moments when no one checks on a resident for hours, leaving a vulnerable person unsafe. Meal service, mobility assistance, and basic daily oversight appear to hinge on who is on duty, creating variability that can undermine safety for those most dependent. There are hints of staffing pressures and even problematic behavior among some staff, which can erode trust and calm for families seeking reliable care.
Yet the positive elements are tangible and meaningful. Genuine care from caregivers, coupled with a well-staffed therapy team, can translate into real rehab gains for residents recovering strength or adjusting after serious illness. Therapists are repeatedly praised for their competence, and when care is delivered, it is done with courtesy and respect. This combination, therapeutic engagement paired with compassionate frontline support, often yields better rehab progress and a warmer everyday environment, even if warmth does not consistently appear on every shift.
Where Hillside struggles is in the reliability of operations that affect daily safety and comfort. The most troubling narratives describe insufficient supervision, inconsistent meal schedules, and a sense that some residents are left without timely assistance during critical moments. A troubling account recounts a stroke recovery patient being left at the end of a hallway with no prompt help, a situation that should never recur in a facility of this kind. Another review notes communication gaps with the main office, compounding frustration for families and complicating coordination with outside clinicians.
Quality control can also color a family’s perception of Hillside’s reputation. Some voice concern that Hillside’s current standing has declined compared with past experiences, while others attribute perceived declines to systemic constraints such as staffing levels and budget pressures. This creates a nuanced risk: even when individual caregivers are capable and kind, the facility’s capacity to consistently support all residents across shifts may be the limiting factor. Families prioritizing steady daily routines and predictable response times should weigh this carefully.
Decision guidance follows a practical, priority-driven approach. If therapy-driven recovery and a culture of genuine warmth matter most, Hillside can be a strong fit when tours confirm steady rehab schedules and observed staff attentiveness. If, however, consistent staffing, rapid call-light responses, reliable meals, and flawless daily supervision are nonnegotiable, alternatives should be explored. Before deciding, request a candid tour focused on a typical day: observe staff-to-resident ratios, watch how call lights are handled on different shifts, review recent complaint logs, and speak directly with current residents and their families. Hillside offers meaningful strengths in therapy and kindness, but its appeal hinges on accepting some day-to-day variability and ensuring the specific loved one’s needs can be reliably met.
95 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Missoula International (7 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHillside Health & Rehabilitation in Missoula, MT is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for entertainment purposes. There is also a dining room where residents can enjoy restaurant-style dining with special dietary restrictions taken into consideration.
For those looking to stay active, Hillside Health & Rehabilitation provides a fitness room and outdoor space for exercise and recreation. A small library is available for residents who enjoy reading, and there is Wi-Fi/high-speed internet throughout the community for connectivity.
Care services offered include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers. Medication management and diabetes diets are provided for those who require them. The community also has a mental wellness program to support the emotional well-being of its residents.
Transportation arrangements are offered for non-medical needs as well as transportation to doctors' appointments. Move-in coordination is available for new residents to ensure a smooth transition. Housekeeping services are provided to maintain a clean and comfortable living environment.
Residents can enjoy planned day trips organized by the community or participate in resident-run activities. Fitness programs are available to keep residents active, while concierge services help with any additional requests or needs.
Hillside Health & Rehabilitation is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Overall, Hillside Health & Rehabilitation in Missoula offers a comprehensive range of amenities and care services in a comfortable and supportive environment for seniors seeking assisted living options.
Hillside Health & Rehabilitation is located at 4720 23Rd Avenue, Missoula, MT 59803 in Missoula County, Montana
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