Parkview Acres Care and Rehabilitation Center

Pros

• The staff and care are amazing.
• The staff are nice, friendly, courteous, and very helpful.
• The therapy is great and residents make progress.
• Claire, the director, and Sue, the nursing director, are praised for remarkable leadership and handling care.
• Kindred Parkview is a warm, hospitable environment where new faces are welcomed and residents treat each other with respect and dignity.
• The staff are knowledgeable, compassionate, ethical, hardworking, and dedicated to meeting residents' needs.
• The facility feels like home, with clean surroundings, a pleasant smell, and comfortable accommodations.
• They handle the paperwork, appointments, laundry, and haircuts for families, making things easier.
• Residents like the food and love the staff.

Cons

• The administration is described as ego-driven and unprofessional, causing staff to quit.
• The facility is chronically understaffed (about 95% travel nurses and aides), compromising resident safety.
• The building is dirty, has a noticeable odor, and looks as if it hasn't been updated since the 1960s.
• CNAs are criticized for not answering calls promptly, and some staff are described as unprofessional and unsafe.
• The food quality is poor.
• A resident was left unattended for hours and allegedly denied a hospital transfer when feeling unwell, leading to serious harm.
• The director of nursing is described as rude, impatient, and quick to hand off questions; the social worker is unresponsive.
• Evening staffing is described as skeletal, with equipment not up to standard.

Review

The collection of experiences at Kindred Parkview in Dillon presents a strikingly mixed picture, with some residents and families praising the facility and its people, while others recount troubling shortcomings. A recurring thread among the harsher assessments is concern about management and the culture at the top of the administration. Several reviewers describe the administration as ego-driven and difficult to work with, and they note high staff turnover as a consequence. The facility is said to be kept afloat largely by traveling nurses and aides, which some view as evidence of unstable leadership and skepticism about long-term commitments from regular staff.

Conditions on the ground also come in for serious critique. Multiple comments describe the building as old and outdated, with the impression that little has been updated since it was built in the 1960s. Reviewers report cleanliness issues, a persistent odor in parts of the facility, and worry that patient safety and general maintenance are not consistently up to standard. There are also explicit concerns about staffing levels and responsiveness, with some residents or families saying call bells go unanswered for long periods and that the routine of care can feel rushed or improvised.

Care quality, safety, and communication appear as a collage of opposing reports. On one hand, there are accounts of unprofessional behavior, late calls, and staff who seem overwhelmed or dismissive. A number of reviewers say the staff are courteous and dedicated, while others point to specific instances where they felt the staff were unhelpful or quick to defer questions to someone else. The tension between positive interactions - where staff are described as kind, patient, and helpful - and negative encounters - where the tone is described as hurried, dispassionate, or negligent - colors the overall impression of daily life at the facility.

One of the more alarming entries recounts a personal crisis: a reviewer describes a situation in which a family member was not allowed to be transferred to a hospital when he was feeling unwell, resulting in a dire turn of events that required ambulance transport and hospital care elsewhere. The reviewer paints this as a grave error in judgment and expresses lasting guilt and anger over the decision. It's important to note that this is a single, intensely negative experience among many, but it's presented as a clear example of how quickly critical situations can escalate when the facility is perceived as unwilling to prioritize timely medical attention.

At the same time, there are equally strong endorsements of the facility's strengths. Several reviewers highlight amazing staff and genuine care, with progress in therapy and a sense that the place can feel like a supportive home. Therapy is described as effective in helping residents make real gains, and families often commend the therapists for their effort and dedication. Leadership is acknowledged in glowing terms by some families: Claire, the director, is praised for handling various aspects of care with competence, while Sue, the nursing director, is credited with strong medical oversight. The overall sentiment among these voices is that there are caring people who are deeply invested in the well-being of residents.

Beyond individual staff, the atmosphere at Kindred Parkview is described by many as warm and welcoming. Reviewers repeatedly say the environment feels home-like, with residents treated with respect and dignity by both staff and fellow residents. The logistics of care - such as helping with haircuts, appointments, and laundry - are presented as smooth and user-friendly, with staff or bookwork handled in ways that reduce families' administrative burden. Several testimonials emphasize that the facility maintains a clean, pleasant environment with a comfortable atmosphere, and that families appreciate the effort staff put into everyday routines, even when the facility is busy and the workload is heavy.

Taken together, these reviews reveal a complex and nuanced picture. Kindred Parkview appears to be a facility with genuine strengths - a dedicated, compassionate cadre of therapists and caregivers, a supportive leadership presence for some families, and a warmth and sense of community that many residents value highly. Yet this is juxtaposed with serious warnings about administrative behavior, understaffing in some shifts, potential safety and cleanliness concerns, and at least one troubling incident that left a family feeling betrayed and distressed. The ultimate takeaway is that experiences at Parkview vary widely depending on who is present on a given day, which shift is running, and how effectively the administration and leadership respond to concerns as they arise. For families considering this facility, it may be wise to weigh the strong, person-centered care highlighted by some against the more critical experiences recounted by others, and to assess current staffing and safety measures in person to get a clear read on how the home operates today.

Places of Worship

• Beaverhead Baptist Church (0.1 miles)
• Southern Baptist Convention (0.1 miles)
• First Presbyterian Church (0.5 miles)
• St James Episcopal Parish (0.6 miles)
• Grace United Methodist Church (0.6 miles)
• First Baptist Church (0.6 miles)
• Church of Jesus Christ of Latter Day Saints (0.7 miles)

Restaurants

• Duck Dog Inflight Catering (0.2 miles)
• Taco John's (0.5 miles)
• Tacos El Toro (0.5 miles)
• Taco Bus (0.5 miles)
• Pita Pit (Dillon) (0.5 miles)
• Klondike Inn Restaurant Bar & Casino (0.7 miles)
• Sparky's Garage (0.7 miles)

Hospitals

• Renaissance Assisted Living (0.2 miles)
• Parkview Acres Care and Rehabilitation Center (0.3 miles)
• Barrett Memorial Hospital (0.7 miles)

Parks

• Vigilante Park (0.4 miles)
• Jaycee Community Park (0.6 miles)
• Beaverhead Rock State Park (7.6 miles)
• Bannack State Park (18.1 miles)

Cafes

• The Atlantic Street Mercantile (0.5 miles)
• Sunflower Espresso (0.8 miles)
• Coffee Works (1 miles)