Riverways Manor
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403 Watercress Road, Box 969, Van Buren, MO 63965
For more information about senior living options: (844) 490-3973
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The facility has come a long way in the past year, with great staff. The staff demonstrates great teamwork and residents are treated like family. The facility is a great place for loved ones, offering excellent care and a very clean environment. The facility is highly recommended.
The staff administered the wrong medications, and the nurse could not identify or pronounce them. A resident's call light remained unanswered for two hours. A food tray was placed out of reach, so the resident could not eat dinner. A family member was left sunbathing and found with dried feces on his back and thighs. The resident was not cleaned or changed for hours. Some medications were not given to the resident. This facility should be shut down. Management is horrible; there is never enough staff. It is a one-sided place to work; administration hires people who are toxic to the workplace. Advancement opportunities are only for favorites of the administrator; there is no loyalty or honesty. Call lights go unanswered for long periods. Aides fail drug tests yet continue to work as aides, clocking in as housekeeping.The collection of reviews paints a facility that sits at a crossroads between genuine care and troubling lapses, with experiences that swing from warmly positive to alarmingly negative. On one hand, several reviewers describe a place that has made real progress, praising the staff, the teamwork, and the way residents are treated. They emphasize a welcoming, almost familial atmosphere where caregivers are attentive and the environment is clean. The sentiment is that the staff can be compassionate and capable, and that the improvements over the past year have been meaningful. In these accounts, residents feel valued, and families feel a sense of trust that their loved ones are in good hands. A few reviewers even go so far as to say this is a great place for loved ones, highlighting the care and the cleanliness as strong points and recommending it to others.
Yet, the same facility emerges in other reviews as a place where professionalism and consistency are uneven, and where the tone can shift from supportive to stressful. One reviewer expresses strong dissatisfaction with the staff, alleging a failure to treat residents with respect and accusing some employees of engaging in mind games. The complaint extends to everyday interactions - doors being slammed in residents' faces and a general sense that personal problems brought from home can intrude into the workplace, undermining compassion and professionalism. The emphasis here is not just on poor behavior, but on a perceived standard required by law: residents' homes demand respect and empathetic, professional conduct from every staff member.
Another review provides a meticulous, troubling account of neglect and medical mismanagement that reads like a cautionary tale. Medications are described as wrong or unclear in purpose, with the med nurse unable to identify or pronounce what was being given. Across the hall, a call light is left unanswered for two hours, and a resident's food tray is placed out of reach, so dinner is missed. When staff finally respond, the tray is removed without the resident eating, compounding the sense of neglect. A separate but related concern depicts a resident left unclean and sunbathed for hours, with dried waste on the body and no timely changes or cleaning. The reviewer suggests that medications were not administered as prescribed and that some residents were left in distress or discomfort for extended periods. The overarching message is stark: this is a place that should be shut down, at least in the view of that family member.
Management and staffing form another axis of tension in these reviews. A separate account paints a picture of a toxic workplace with never enough staff and a culture of favoritism. The narrative describes administrators who allegedly hire people they know will be problematic, stifling advancement for those who are not in the inner circle. Allegations extend to honesty and loyalty within the team, with accusations that staff who try to stand up for residents face retaliation or dismissal. The reviewer even cites a dramatic and alarming example of potential insider targeting - an accusation of someone paying a coworker to cause property damage for insurance money. Additional concerns focus on the safety and well-being of residents being deprioritized: call lights go unanswered, and aides alleged to have failed drug tests are kept working while misrepresented on time sheets, undermining the integrity of the care environment. In this view, the facility struggles with internal conflict, mistrust, and a lack of cohesiveness that can undermine day-to-day care.
A contrasting note appears in a shorter, strongly positive endorsement: another reviewer praises the staff and care, again emphasizing a clean facility and a high level of attentiveness. This positive voice reinforces the sense that, when things click, the facility operates with the warmth and diligence many families hope to see. It helps to illustrate the variability within the same place - what one family experiences as exemplary care, another experiences as neglect or dysfunction.
Taken together, these reviews reveal a facility that can deliver excellent, heartful care and maintain clean, welcoming surroundings, while also contending with serious challenges related to consistency, professionalism, and management. The strong points center on dedicated staff members who form meaningful bonds with residents, effective teamwork, and a supportive, family-like atmosphere in some shifts and sections. The weak points, by contrast, focus on inconsistent responses to urgent needs, potential medication errors, insufficient attention to hygiene and comfort in crisis moments, and a workplace culture that some see as toxic or unsupportive of frontline staff.
For families evaluating this place, the message is nuanced. If you place a premium on interpersonal warmth, visible compassion from caregivers, and good daily cleanliness, there are clearly positive elements to find and stories of genuine care worth considering. If you are evaluating the risks, it's important to probe beyond surface impressions: ask about medication administration protocols, how quickly call lights are answered, the process for reporting and addressing concerns, and the staffing levels on all shifts. It may also be wise to compare with other facilities in the area, such as Clark's Mountain, which one reviewer mentioned as an alternative. In short, the facility appears capable of excellent care in the right conditions, but potential red flags - especially around safety, accountability, and consistent professional conduct - deserve careful, on-site examination before making a decision.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverways Manor in Van Buren, MO is an exceptional assisted living community that offers a wide range of amenities and care services to provide residents with a comfortable and enjoyable lifestyle.
The community features a beauty salon where residents can get pampered and maintain their personal appearance. Cable or satellite TV is available for entertainment purposes, keeping residents connected to the outside world. Community operated transportation ensures that residents can easily access nearby destinations for shopping, appointments or leisure activities.
A computer center is provided for residents who wish to stay connected online or complete any necessary tasks. The dining room offers restaurant-style dining experiences where delicious and nutritious meals are served daily.
Residents have access to a fitness room equipped with exercise machines and equipment, allowing them to maintain their physical well-being. The gaming room provides opportunities for recreational activities and socializing with fellow residents. A garden area allows residents to enjoy nature's tranquility and engage in gardening if desired.
Housekeeping services are provided to ensure that the living spaces remain clean and tidy. Each resident has their own private bathroom for personal convenience and privacy. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected digitally.
Riverways Manor offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions can be accommodated, including diabetes diets and other specific dietary needs.
The community also arranges transportation for residents who need it for medical appointments or other outings. Dining options cater to special dietary restrictions as needed.
Residents can enjoy various activities offered by the community such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities promoting social interaction and engagement.
For added convenience, there are five parks nearby providing opportunities for outdoor recreation and enjoying nature's beauty. One pharmacy is conveniently located in close proximity along with six restaurants offering diverse dining options within reach. Additionally, there are ten places of worship nearby for residents to practice their faith and spirituality.
At Riverways Manor, residents can expect a supportive and caring environment with an array of amenities and services that cater to their individual needs, ensuring a comfortable and fulfilling assisted living experience.
Riverways Manor is located at 403 Watercress Road, Box 969, Van Buren, MO 63965 in Reynolds County, Missouri
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