4960 Laclede Avenue, Saint Louis, MO 63108
For more information about senior living options: (844) 490-3973
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Audrey and the team at Royal are kind and professional. Ron and his staff treat residents, visitors, and families with great respect. The therapy team is really good at treating pain. The staff are attentive to the needs of families and residents, and the doctors are attentive to their patients. The housekeeping staff keep the facility clean and sanitary. The center makes efforts to socially engage residents with a series of events throughout the week. The place is described as a great place for families. The staff make residents feel like family.
The facility employs unpleasant, unprofessional staff who allegedly sent a relative to the ER unconscious with no explanation. Nobody answers the door or the phone, indicating a serious communication breakdown. Staff are described as caring only about a paycheck, and the place is said to need shutting down. Some nurses are accused of prioritizing pay over patient care, leading to distrust in the facility. Items were stolen or mishandled (e.g., a charger and drinks), with the leadership providing no satisfactory resolution. The building and conditions are described as dirty and unsafe, with bad smells and overcrowded rooms. At night, patients are left without assistance, resulting in emergencies and 911 calls. An RN describes the place as deplorable, with residents left on the floor and staff rude and uncaring. The facility is criticized for mismanagement and a toxic staff culture, including cliques and lack of basic rules. There are allegations of narcotics theft and medication substitutions.Royal Oak Nursing & Rehab in Saint Louis is best suited for families that need strong rehabilitation services and are prepared to supervise care closely. This community can work for residents who require focused therapy and who have vigilant family members or guardians willing to advocate on a daily basis. In practice, the strongest appeal lies in the potential for effective therapy and a sense of continuity when families stay involved, rather than in a uniformly smooth day-to-day experience.
That said, many families should seriously consider alternatives. The most persistent warnings center on safety, responsiveness, and accountability concerns: doors and phones not answered, staff unavailability, and documentation that leaves questions unanswered. If reliability, transparent communication, and a consistently respectful environment are non-negotiable, this facility looks risky. For residents with high needs for supervision or for those who cannot easily monitor daily care, other communities with steadier staffing and clearer problem-resolution processes are prudent choices.
The facility does offer meaningful positives that can offset some drawbacks for the right resident. Several reviews highlight capable therapy teams that address pain and mobility, and a subset of staff members who are described as kind, professional, and supportive. In those instances, residents and families feel seen, valued, and treated with courtesy, and there is mention of a family-like atmosphere from certain caregivers. When therapy is the priority and attendant oversight is feasible, these strengths can translate into tangible gains in function and comfort.
However, the negatives are hard to ignore and frequently reinforced across multiple accounts. The most damaging themes revolve around trust and safety: instances of unexplained hospitalizations, questions about how and why care decisions were made, and a sense that certain incidents were not fully investigated or communicated. Reports of theft, mismanaged personal belongings, and inconsistent handling of basic needs - combined with complaints about dirty conditions, odors, and unkept facilities - paint a picture of a facility where accountability and sanitary standards can fall short. In a setting where families must rely on staff for critical day-to-day care, these patterns undermine confidence in the overall safety net.
Staff culture and management dynamics appear to drive a substantial portion of the lived experience here. Several reviews point to a fractured hierarchy, with tension between nursing roles, variable adherence to rules, and complaints about scheduling and responsiveness. The message from these accounts is that outcomes depend as much on who is on shift as on the formal care plan. While some administrators and front-line staff are praised, the inconsistency is real and repeated enough to merit caution. Prospective residents must probe not only the current state of care but also the stability and responsiveness of the leadership and the quality assurance practices in place.
For families weighing a move to Royal Oak, a disciplined approach is essential. Do a rigorous on-site tour during multiple shifts; observe nurse response times, cleanliness, and how therapists integrate with daily routines. Ask hard questions about incident reporting, how investigations are conducted, and what safeguards exist to protect personal belongings. Request to speak with a physician or therapy lead about care planning and pain management outcomes. Compare findings against other local options with stronger track records in safety, communication, and consistent staffing. If the plan hinges on close oversight and value from robust therapy, proceed with clear expectations; otherwise, steer toward a facility with more uniform reliability and transparent accountability.
168 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Royal Oak Nursing & Rehab in Saint Louis, MO is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community features a beauty salon for residents to maintain their personal grooming needs, as well as cable or satellite TV in each room for entertainment.
Community operated transportation is provided for residents who need assistance with getting around, and there is also a computer center available for those who wish to stay connected digitally. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the staff.
There is also a fitness room equipped with exercise equipment to promote physical well-being, and a gaming room where residents can engage in friendly competition and socialize with each other. Outdoor space is available for residents to enjoy fresh air and nature.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Each room is fully furnished and has its own private bathroom for convenience and privacy. A small library is available for residents who enjoy reading, and telephone service is provided.
The wellness center offers various activities of daily living assistance, including help with bathing, dressing, transfers, medication management, and diabetes diet management. Staff are available 24 hours a day to provide supervision and assistance when needed.
For those with special dietary restrictions or preferences, the dining staff can accommodate them accordingly. Additionally, transportation arrangements can be made for residents who need to attend medical appointments or run errands.
The community offers concierge services to assist residents with any requests or inquiries they may have. Fitness programs are organized regularly to encourage physical activity among the residents. Planned day trips provide opportunities for exploration and enjoyment outside the community.
Residents also have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by the staff. With numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby, residents have easy access to amenities and services in the surrounding area.
Royal Oak Nursing & Rehab is located at 4960 Laclede Avenue, Saint Louis, MO 63108 in St. Louis city, Missouri
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