Several residents describe trouble getting answers by phone or door.
Some families say they couldn’t reach staff when they needed help, including reports of doors and phones not being answered. Other comments describe delayed follow-up after concerns were raised, including difficulty getting updates about what happened and how issues would be handled. A few reviewers also describe moments when care felt slow or not sufficient to meet basic needs.
common8 reviews mention this
Staff can be kind and professional
Many reviewers say the staff is kind, respectful, and professional.
Alongside the negative experiences, multiple reviews describe staff who were attentive, respectful, and helpful to residents and visiting families. Several comments specifically mention being guided through the process and staff members answering questions or addressing concerns. Some reviewers also describe staff as caring enough that they felt supported during rehabilitation and day-to-day life.
common2 reviews mention this
Rehab and pain therapy stand out
Residents mention strong rehab therapy, especially for pain control.
At least a couple of reviews highlight the therapy experience, with one reviewer saying the rehab care made them feel better and supported both them and their family. Another comment calls out the therapy team’s approach to treating constant pain when pain medications aren’t working. These reviews focus more on clinical rehabilitation outcomes than on amenities.
caveat5 reviews mention this
Facility condition and cleanliness concerns
A recurring concern is the building’s condition and cleanliness.
Multiple reviewers describe unpleasant smells and an unkept environment, including comments about old beds and tight room setups. Other negative reviews mention hygiene problems, such as residents being dirty or wet, and report situations that led families to seek hospital care. While one review praises housekeeping for keeping things clean and sanitized, the overall cleanliness feedback is mixed with several negative accounts.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
168 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Lambert-St Louis International (9 miles away)
Community operated transportation
Transportation arrangement
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
St Louis Children's Hospital (0.2 miles)
The Rehabilitation Institute of St Louis (0.4 miles)
Metropolitan St Louis Psychiatric Center (1.1 miles)
VA Medical Center Spinal Cord Injury Program (1.8 miles)
SSM Cardinal Glennon Children's Medical Center (1.9 miles)
St Alexius Hospital (4.4 miles)
Restaurants
Yellowbelly (0.3 miles)
The Muny (0.9 miles)
The Gramophone (1 miles)
Boathouse at Forest Park (1.1 miles)
McDonald's (1.1 miles)
Milo's Tavern (1.8 miles)
Italia America Bocce Club (1.9 miles)
Physicians
Barnes-Jewish Hospital (0.4 miles)
BJC Behavioral Health Service - Dinu Petru Gangure MD (3.5 miles)
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